I got my hair done by Miyoko on May 2. We messaged about my hair goals prior.
Day of-
We discussed what I wanted- curly cut & rooty balayage. Before, I sent her inspiration pics, most of which were of myself after a cut & color, so I knew that those results were achievable.
I told her I knew I had dead ends but wanted to keep length. She asked about color & I asked her to refer to the pics, & keep it rooty & an ash tone.
She had no further questions & didn't stop to clarify anything else with me. She didn't check with me about how much length she was cutting or if the color placement/tone was correct.
Before she started, she offered to "teach me her curly routine".
I agreed bc no stylist had offered that to me before. This "lesson" was nothing I didn't already know.
As she styled my hair, I sat in horror at how much length she cut, & how the color, tone, & style was nothing like the pics I sent.
I told her I was surprised at the short length, she said me it was "just bc your hair is curly"
This is incorrect, she took away all of my length.
The pics I sent her of myself all featured me as an ashy balayaged blonde with a money piece, & dark roots & bright ends. She didn't do this. Instead of rooty, she brought the color to the roots, instead of ashy, the color is a warm, brassy tone. There was no money piece, & no bright ends. It is the worst color & cut I have ever gotten.
I was too shocked to even come up with anything to say in person, for fear I would cry.
When it was time to pay, she broke down the costs- & to make this worse, she says it was extra for the curly cut bc it's my first one & she had to charge for the "lesson"
She offered the lesson, & if she would have been transparent that it was an extra cost, I would've declined.
When I questioned this, she backtracked & said she would have charged me the same amount since it was my first curly cut with her.
I paid the bill, still shocked, & drove home in tears. I regret not saying more in person or refusing to pay for service. I am out a ton of money.
After talking with my trusted stylists back home, & showing them pics of my goal hair & how it turned out, they were shocked and encouraged me to seek a refund since I no longer trusted her to correct it. One stylist told me it looked like she used box dye!
I reached out to her and asked and she refused, but a refund was the only acceptable resolution seeing that she botched the services so bad, & all trust was gone.
Throughout our conversation afterward, she was unapologetic, defended her work, & inflexible about a refund. She also pointed the finger at me, saying that I didn't make request clear bc I didn't say that I wanted dark roots & a money piece. I don't how much more clear you could be by providing example pics of yourself with those things as the reference! When I complained about the tone & even sent her a pic showing her how brassy it was, she said it was "just lighting".
My hair should look good in ALL LIGHTING.
She said it was all a "miscommunication"
My communication was clear, my pictures were clear, & she as the stylist has the responsibility to clear up any confusion on her part before she permanently alters someone's hair.
She did offer to fix it, which I explained to her was not an option. I asked "how can you fix my hair when you won't even admit that there is a problem?"
She wouldn't admit fault or take accountability. I was calm in my correspondence with her, never said anything rude, kept it factual & just begged for a refund. She refused & "stands by her work"
The cherry on top was that she, after being defensive & inflexible with me, told me that I was "harassing" & was "namecalling"
This appeared to be a way to shift the conversation away from the issue at hand, & create an uncomfortable & extreme environment, so that I would disengage with her. I never harassed, & I never namecalled, & even said in that I thought she was nice & professional in person & how bad i felt about complaining.
So I paid luxury prices to have my hair ruined & my character attacked. I am out hundreds of dollars & am worse off.
You have been warned. read more