the worst birthday dinner I've ever had. I'm honestly beyond mortified with the whole experience. My cousin and I have ordered take out from here before and loved it. We've always enjoyed the food and the hostess has always been friendly when we walk in. Therefore, we decided to go there with my other cousin for my birthday to try it in the restaurant. When I ask earlier in the week, I was told they did reservations and birthday dessert. I went ahead to make an online reservation 2 days prior on the 22nd requesting a table in the MDF next to the piano and window because I wanted the view of the water for the 24th. I got a text about an hour & a half prior to show up on time for our reservation at 6pm for our reservation. We got there on time and was told our table wasn't ready. Matter of fact, we didn't have an assigned table & was sat in the bar area when i specifically requested to be put in the MDF. It took about 10-15 minutes for us to get seated which I didn't understand the point of me making a reservation if they weren't going to honor it, but whatever it wasn't that big of a deal. We sat down and got greeted by an older male server who took our order. We decided to get a customized seafood boil, a round of drinks, rice & garlic green beans. The drinks came out in a reasonable time, but our seafood boil took over 30 minutes. The couple in front of us had ordered only a few minutes before us, but got theirs well before ours. They were almost done eating by the time our food came. There was no communication about when our food was coming & when it did come, we were missing items. We asked our server for straws for our drinks and a third set of utensils/gloves since he only brought us 2 and we had 3 people to which he said no problem. However, he kept walking past us and we kept having to ask other servers for it who also kept forgetting... we asked once we had placed our order & still didn't get them until after our food came when we asked for the 4th time. The drinks were nothing special and we were at least expecting the green beans to come out to snack on, but they never did. My cousin even went up to the host stand after 30 minutes of being in the restaurant to inquire about our food and no one was even there nor did any server stop to help her so she just ended up sitting back down. When our food finally came, the boil was delivered by someone else who didn't take our order, so we assumed the other server would be following with our rice and green beans. Our "server" didn't come check on us until much later when we were almost done with the boil, so we had toa ask him to check on the green beans and cancel it if it wasn't done. He just apologized and walked away but never came back to confirm if it was taken off the bill. We never got our rice either which we had to tell him to remove as well once the bill came since it was still on. There was no follow up from management or the kitchen about our missing order. Our server was completely unaware of our food even though he rang it in. Not to mention, my cousin had to go to the host stand to try to pay because he never came back to check on us again and was nowhere to be seen. The hostess couldn't even find our check or server, so we just had to wait until he came back much later. There was no offer of a birthday dessert I was promised and we were just given a tablet to pay the bill. I had asked for a box prior to paying and he just gave me one with no lid... He told us he would bring a lid back and took over 5 minutes to remember to bring one. It was absolutely miserable having to wait on him throughout the whole night and to be treated so poorly on a special celebration.
customized crab boil w/ mild cajun seasoning: the sauce is delicious & the seafood was well cooked, but the corn and potato were overcooked. The corn was so good when we did take out, but it was so mushy in person my cousin couldn't even eat it. They only give 1 per lbs so you have to pay extra.
happy crab punch: good fruit notes, but strong vodka
I forgot the name of the other drinks because they werent memorable nor did they taste good. I can't rate the other food we ordered because we never got it and I honestly wasn't planning on making a review, so I didn't get the photos I usually would. The interior of the restaurant is gorgeous and there's a large, free parking lot. It's sleek and modern with bright lightening. The restaurant itself is huge and there's many dining rooms, so would think by how upscale it looks the service would reflect that but it doesn't. The only hype about this place is the location by golden gardens which is how they must make their money. I wouldnt make the drive out here just for the food but especially factoring in our experience, I would highly strongly discourage people from coming here & wasting their money like we did. Never again. read more