Vy T.

I've been here a few times now since opening and service is amazing every time. Very friendly and attentive staff, and the food quality is great. The fortune bags are unique and remind me of fish roe balls but with tofu skin. The bean curd skin here is very soft too, I love it. Tasty meats and good broth flavor. The tomato broth is full of umami and surprised me when I had it because it's never this good anywhere else. Sure, it's a bit pricier than other hot pots, especially if you're going to AYCE but you get what you pay for. Interior is nice and clean as well, very modern looking. I'll be coming back regularly!

Camille D.

We had a super fun time at Haidilao!! Love hotpot and have heard of this place. We were greeted upon arrival (we had a reservation). Our servers were so sweet and even gifted us hand pulled noodles which is a must try. It's slightly pricey but I promise that the quality is so good. We were told that after 9pm, they do all you can eat meats and free ice cream, so I may try that for next time. The restaurant is perfect for gatherings and we saw that they also cater for birthdays and parties. I can't wait to come back.

Eugene H.

Haidilao has the best flavored broth for hot pot. If you haven't had Haidilao before like I haven't, you don't understand. We ordered four different broths and they were all excellent- sichuan hot and spicy, tom yum, pork bone broth, and mushroom flavored. They let the customers use ipad tablet to order desired vegetables, meats, tofu, mushrooms, fish balls, appetizers, and whatever else you want that is on the menu. The customer service was great. The waitress came by and went and took away all the dirty dishes and dirty napkins to provide us with more space to enjoy our meals. I would recommend this place to others in a heart beat. I would also come visit this place again for sure in the near future when I am back in town.

Ashley W.

Haidilao is such an amazing experience - for food and families! I came with my husband and some friends on Monday. We liked it so much, we brought the whole family back on Saturday! The hot pot experience means you pick your broth, protein, veggies, and noodles - cook and eat. The easiest way to explain it, it's like the melting pot, but way better!! Some of the highlights include: vibes, cleanliness, flavor of food and broth, but most importantly the hospitality! WOW. I have two toddlers and taking them out is always a risk, especially my two year old. I hesitated bringing them to a place with boiling broth that you cook your food - so risky! But this place is so kid and family friendly. They know what to expect with kids and they completely cater to the kiddos! They offered kids plates (fries, bao, and melon), they have a robot delivery cart that they always say "hi," to, they give toys to play with, and they have a "noodle dance!" In the last three days since, my kids have asked to go back at least 3x each day! If it's a hit with the kids - it's a hit for us! My whole family loved the experience and the food is so delicious. I'm so grateful for the accommodations, hospitality, service, tastes, and overall experience. 10/5 stars easily! Can't wait to go back.

Shauna C.

Really enjoyed our meal here! We did 4 broths and they all were amazing. The meats were great, noodles were delicious. They did a whole dance while making the noodles, the kids loved it. Service was impeccable! Everybody we interacted with had amazing energy. I would say the only thing that was a bit of a negative for me was the price. Definitely amazing quality and experience, but it would be more a special occasion place for me than a routine stop.

Dwayne O.

Haidilao Mesa Just an fyi, this restaurant is not an AYCE KBBQ or Hot Pot Sauce bar is $2.99 per person We did the Miso Soup Base along with the Pork Stomach And Chicken Soup Base playing it pretty safe and mild. Dancing Noodle Piece is a must with the show at your table that it comes with as they dazzle you with the Noodle making and stretching. Fun and tasty Kobe Beef Belly Portion is a good selection for the carnivores and goes along ways. A5 Miyazaki Japanese Wagyu Ribeye Portion Pork Belly Portion Prime Rib Eye Portion USDA Bok Choy Napa Cabbage Went here for for a birthday and told our waitress and they did nothing which was disappointing. Overall service was good, I still prefer the AYCE, than this location. Maybe being fairly new, some of the details are not nailed down. San Diego location was much better.

Karen W.

What better place to celebrate Lunar New Year than a hot pot place? People have been asking me recently whether I've tried Haidilao so I figured it would be perfect to try out some huo guo on the first day of the year of the horse. I went with a friend and had reservations just in case it was super busy. We were one of the first people there at opening and while it wasn't busy at 11 the tables filled up later on. One thing that was weird was that you have to register with them on their tablet to be able to order anything. This involves giving your name, email, phone number, etc. I asked if I could opt out and the server sheepishly (despite it not being year of the sheep) replied no. Apparently you accrue points from each dining experience by giving away your data to them. Would you consider that a fair trade off? Anyhoo, after registering we got down to business and started ordering. A little explanation from the server would have helped in navigating the menu and getting information about the different food options but we muddled through OK in the end. If you order their signature noodles it comes with a hand pulled noodle dance where a noodle boss flings, twists and rotates a very long noodle in a Cirque du Soleil-esque fashion before putting it in a bowl for you to dip into your broth. It was quite a show! The noodle itself was delicious, having the perfect amount of chew. Our other food options were quite good, with the exception of the shrimp. It wasn't cleaned so unless you take out the vein yourself you're going to be tasting grit when you eat it after cooking. No bueno! The condiment bar had the most variety I've ever seen at a hot pot place. We made good use of the bar to make our dipping sauces and to indulge in some crispy crunchy shrimp flavored chips. The ambiance was modern and aesthetically pleasing. Everything looked well maintained. Service was slightly lacking. As mentioned before, we would have liked someone to explain the menu more to us and to check up on us more. We did get a refill on our broth so that was good at least. If you get to-go containers they come in paper cups with a plastic lid. The total was pretty pricey in the end, but we ordered with our eyes instead of our stomachs and had food leftover. It is very easy to accrue a lot of $$$ for the total since there are so many delicious sounding options!

Agnes P.

First time being at Haidilao or any Haidilao location. They had a kiosk station outside to announce wait times and reservation list. Signing up was easy enough and would prompt a text when the table was ready so we got a moment to walk around until then. It didn't leave much time for walking because we were alerted right away. Checking in after that was a little chaotic. Staff seemed overwhelmed and didn't know what to do with us because they were attending to a customer at their gift shop. We were told to sit in the waiting area which was pleasant enough. There were free snacks and beverages. There are board games inside and outdoor games outside. I've never seen an establishment do this and that's a plus for me. Hospitality is the best quality I look for in establishments like this. They have a variety of soup bases to choose from and a sauce bar for an extra charge. We went with herbal, tom yum and mushroom. All were good, but tom yum was our fave. The three noodle set all had unique flavors. One especially tasted citrusy and was a welcome delight! The lamb was sliced thin like all meats and cooks quickly. All are à la cart so can be pricey. It at least caters to everyone's tastes and preferences. We also ordered tea and I noticed that it was over steeped. After mentioning it, they brewed a brand new tea for me! I could tell with first sip immediately. Even though we didn't order much, we left stuffed that night. Thank you!!

Janet L.

I had a very pleasant visit with the family celebrating a birthday. From the moment we walked in to we had arrived at our room, we were treated at VIPs. We were informed about the restrooms and the sauce station (extra charge) ahead of time. Due to the birthday, our room was decorated. What a lovely thoughtful gesture. The ordering iPad was easy to use. The food usually arrived within 15-20 minutes. There's always a water jug available to refill our cups. Tip: order 4 bases for the pot. All of the ingredients are so fresh . You'll have more variety and will enjoy your experience even more. P.s. the restroom has mouth wash!! Special shout out to Mike the host and our server, Kee Ho, for their exceptional service!

Daniel H.

We were excited that this place is finally open and wanted to try it to compare it with other Haidilao locations we've been to. The wait was maybe 5-10 minutes when we came on a Friday just before 7pm. We were in the waiting area after we received a text message then we're led to our table. It was super busy and the everything looked clean. We ordered what we have tried before at other locations like the Tom Yum broth and Mushroom broth as well as USDA Prime Ribeye, Kobe Beef Belly, Assorted Mushroom Combo, Sweet Potato Vermicelli, Mixed Vegetable Platter, and the 8-second Bean Curd Skin. They charged for the sauce bar so might as well utilize it. When we received our food, the Tom Yum broth and the Mushroom broth just didn't have the same flavor as other locations which was disappointing to us. In fact, everything else we ate was just okay to us and definitely not the same experience we had at other locations. They also don't participate in giving you freebies/toys if you say certain "secret" phrases to them like "Do I look like a kid to you?" or "I'm a little fairy". Our waiter looked at me funny then knew what I was talking about and said it's only California locations that do that which I thought it was all locations. Anyways, we thought this place was just okay and I'm sure there's room for improvement; however, it definitely wasn't worth the money to us.

Danielle L.

We're really enjoying our time here. The restaurant is so nice and clean. The waiters are so polite and friendly. The food is so good and super fresh. Our favorite is Tom Yum and the wagyu .We're definitely coming back for sure and highly recommend this place to everyone.

Karen W.

This is a typical Haidilao restaurant, a brand that's extremely popular in Mainland China. This location is the first one in Arizona and is situated next to a very popular Chinese supermarket. This restaurant also has all the decor and a fun waiting area. What I love most about Haidilao is the high quality of the ingredients, the wonderful service (though there's still some room for improvement at this location), and the amazing selection of condiments. If you order the hand-pulled noodles, the staff will perform a noodle-dancing show while pulling them right in front of you, which makes the experience even more fun and memorable.

Jeff H.

It was Saturday Night and we were trying to figure out what we were gonna do for dinner. We had already decided that we would go to the Mei Kong Plaza to do some shopping, and we figured we would eat at one of the establishments that were there. We hadn't had hot pot in a very long time, and we figured we would give Haidilao a try. I thought their concept was extremely interesting as they have a restaurant and a gift shop right next door that sells all types of cute Asian novelties. The restaurant is definitely family-oriented. They had a few areas set up for people who were having birthdays. I found the restaurant to be extremely well-lit, and the food presentation was very appetizing. I found it a bit challenging, going through the menu on an iPad, but that's just because I am an old-fashioned kind of guy. The food quality was very good and very fresh. I would advise at least one person in your party to spend the extra $3.99 for the additional bar so that you can get different spices to accent the taste of your food. In my opinion, my soup, which was the mushroom was very bland, and I needed to spice it up. I just wish I had had my Vietnamese fish sauce for that meal. Note to self: bring Vietnamese fish sauce next time I visit this establishment. If you pay the $3.99 extra, you get the additional appetizers and spice bar as well as dessert, which consists of various Asian delights, and you also have a choice of getting vanilla or strawberry ice cream if you ask your server. Our server was extremely personable and dead. A great job checking on us during our meal. All in all, it was a good experience and we will be back.