Worst pharmacy customer service ever...was in the drive thru lane before they closed and by the time i got to the window it was a few minutes after they close..mind you i was the only car left to be served and was refused service. The girl in the window couldn't have cared less it was insomnia meds i needed to be able to sleep tonight when i told her. She just waved good bye at me!!! So rude!!!! read more

By far the coolest HEB I've ever been to! It hasn't even been open for a week so there's definitely a lot of traffic in and out of the place, but there are plenty of police officers helping direct traffic in and out of the parking garage. I went in the afternoon on a Sunday and it was pretty easy to find parking. The spots that were open had a green light above it so that it's easy to find an open spot. We were immediately impressed at the escalators for the shopping carts. You basically just roll your cart in there so it latches in, and then it makes its way down. There were also employees standing nearby to help you push your cart into the contraption. There was a coffee shop, pizza restaurant, and BBQ restaurant inside. I know that there's always been a Sushiya in HEB, but this was the first time I saw them selling fried rice as well! They were also offering wine samples inside, with wines priced up to $150 which was super cool. A very fun HEB experience! read more

Yes this HEB is nice except for the fact that if you are using metro access for transportation to go to this HEB they make you feel like a low life because of no accommodations for the handicaped entering or leaving,no crosswalk for handicapped,if you don't believe me go with someone as a personal assistant on Metro access and you will see.also you are not allowed to take the motorized cart out front so you have to carry the groceries by hand to the out side because they don't allow metro access to enter parking garage,and one of the greeters seemed to have a problem with me and my wife were wanting for our metro access to arrive,Thanks a lot! read more

After I was set up an ambushed by a manager while my dog was asleep and tied up under a table where he sleeps everyday I cannot recommend this place. As I was placing my complaint and my reviews I noticed that they do nothing to address there terrible service and malicious managers. Every good review sounds like I was written by a bot or chat gbT. Yeah for the crime of going upstairs to load some money on my card while my dog sleep peacefully cuz like he always does I was created by this manager his manager and two cops that created a scene or malicious escalated and then went ahead and trespassed me so I can't buy groceries where I live. I'm a wounded veteran that's homeless and I haven't had zero problems in that place except for one man who does not like me and my dog being there. I come in everyday and greet every one of the people there and tell him jokes and these malicious jerks in uniform create a scene out of nowhere. I'm dumping my drinks they're telling me to hurry they're laughing at me. I know these men don't understand the gravity of what they're doing and how long how hard my life is. But the fact that they enjoy playing with people that they don't think matter tells me everything about them. If you ever really want to know what somebody's like just watch them when they are in power or in pain. I have formally asked that I not be trespassed I have not heard a word back. I don't think that anybody at HEB cares what you think about what they're doing. They know they're the only store around. And my poor ass neighborhood I can't even go there. I wish there would have been somebody that stood up somebody in upper management, that was that hey man there's no problem why do we have all these people and all this drama, an ATP nah no big deal they don't even get back to me. I know you got to shop somewhere man but if you can do it somewhere else. read more

LoveLoveLove HEB Lake Austin! We go early on Friday mornings to enjoy a fresh breakfast and since we are there before their morning rush, we get the whole store to ourselves! Almost. There is always plenty of parking in the covered parking lot, and the spaces are plenty wide. The attendant at the escalator is welcoming and positive. We get our pick of all the prepared foods, the fresh produce, and the yummy bakery products. Self checkout is easy and fast, and then we can eat our breakfast outside and watch the Lake Austin traffic, or inside where we are essentially part of the HEB breakfast club. This is a fun HEB! read more

The service is always great at HEB. THE BBQ was ok! Long lines and only 2 high chairs. read more

H-E-B - The store entry - Grocery Near Me - Austin, Texas

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Always fresh veggies and meat! Love their selection of locally grown food! Love their selection of wine. Can get everything I need and the prices are great. read more

Newest design of this Texas-born grocery chain with everything you need and more! Plenty of covered parking on multiple levels under the store itself. read more

So impressed by this brand new H‑E‑B. They have a bar, a coffee shop and a bbq joint. The cleanliness is off the charts. They are very quick to checkout here. I drive more out of my way specifically to go to this location read more

This HEB location is the best one that I've experienced. It's brand new and has all of the modern experiences that you would expect from a urban-located store. There is a spacious parking garage and carts have dedicated escalators to help with getting groceries between levels easily. The food selection here is fantastic and if you love wine, they've got an especially robust variety. The one thing I will say that confuses me a bit is that the front of the store where the cash registers area there is no air conditioning which is noticeable when you get to this part of the store and very unfortunate for the store employees that have to work here during the summer. Hoping they can get that resolved for them. read more

H-E-B - Grocery Near Me - Austin, Texas

Love my HEB! Found Lion's Mane and many other varieties of delicious mushrooms that are hard to find. Enjoyed walking around the store. Will come back again and again. read more

Its HEB so we know what to expect as for food and service. But the one thing that sets this one apart is the little coffee/pastry/beer/pizza shop and outdoor seating area that takes the ambience to almost a cafe like environment. read more

Well I never thought I'd be reviewing a grocery store, but it's 2023 so here we are! I love the concept. Multi-level building with underground parking. In-store dining. Outside seating as well. Cooking demos. It's middle class fancy, ya know? I went around noon on a weekday about a week after they opened. Got my coffee on the way up from the parking garage. Yes please!! All I ever wanted while shopping is a little coffee to sip on. They have an iced Vietnamese, which isn't available at all coffee shops, so I was impressed. I got the toffee nut latte though and it was great. The pizzas look good too, so I'll have to come back for one of those. Next floor up you've got the BBQ place. I've never had H‑E‑B BBQ (even though I know it's served at another location) so I tried the burnt ends and beans. Mmm-mmm! I do recommend. They have order ahead and pickup too, for future reference. The rest of the store is, well, an H‑E‑B. I've seen reviews about them having a wine tasting area and there's cooking demos, so every visit can be a new and different experience. And I'm here for the spectacle. I'll go again with friends just to visit, and I'll take my parents when they are in town to visit the "big city". Maybe I'll go on a rainy day too. I wouldn't pick this location for my regular shopping though; it's out of the way and I'd probably get anxiety about using the buggy escalator thing. I give 5 stars because it is literally a destination experience, but I would say the garage parking was giving me anxiety and road rage and almost knocks a star off. It's like people have never driven in a garage before. Super slow up and down the ramps when there's no other traffic, extended decision making about turning down an aisle to park that has green lights of open spots, and a kid in a huge van that did a 4 point turn almost taking out the suv he was trying to park next to. Maybe it's just because it's a new place and traffic will die down but if not then I'd have to park and walk. All in all, yes definitely do visit and take it all in. Don't take the fact that it's a grocery store too seriously. Have some fun with it! We live in Texas where everything is bigger and better after all!! read more

Top of the line grocery store and as tourist it was a must see tourist destination. Heard rumors about this lovechild of Walmart and Trader Joe's and had to check it out for ourselves. Theming was impeccable, marketing was amazing and the wide selection of name brands and high quality store brands was very neat. Store was clean and the inclusion of a coffee shop and barbecue restaurant made for a one stop shop for all of our Barton springs essentials. read more

Do not use this pharmacy if you value consistency, adequate customer service, or professionalism. The staff is not knowledgeable on their systems or policies- so expect to hear something different every visit. The staff member seemingly in the managerial role, Rudy, was very dismissive, avoidant, and unhelpful. In fact, he went to the back, left me at the counter, didn't come back up, and made a trainee try and help me. I have had minor issues with this pharmacy in the past and it has gotten to a level of consistent problems. Although this physical location is very convenient for me, the clear lack of management and cohesion makes for a very difficult experience. read more

Amazing seafood department!!! The selection and freshness here rivals anything I've seen in Austin.

Good price. Very clean facilities. Fresh stuff. Huge supermarket with several restaurant options in the building. Would definitely recommend

This is a great location. The staff is very friendly and helpful. I love this Heb. I love how the grocery carts go on the escalator. I love how they have a bbq restaurant called True Texas BBQ. I would highly recommend this Heb. I love this store. read more

H-E-B - Outside of the store. - Grocery Near Me - Austin, Texas

I was very impressed with this location, I am in The Round Rock / Pflugerville area and I heard about this location and so I had to come out to here to experience it because I worked for H‑E‑B once and as a born and raised Texan, HEB is of course where I go lol It was a unique experience. I love how they have a parking garage and the escalator, elevator, coffee shop, bar, bbq restaurant and others and the place was really fancy. I love these modern HEB locations, none of them are like that in my area! The service by the employees was above average. They actually talked to you and didn't act like you were bothering them. So while it's pretty far from my area it was worth going to at least once. I would go again, but it would be a once in a whole thing, just because Of distance and gas, but I would definitely come back. read more

The food at the bbq restaurant is absolutely to die for! I love the brisket beans, and they are the best I've ever had in my life. I'd just like to say that the service here is not the best and there was an employee who was rude to my partner and i. Overall the restaurant was very beautifully decorated and I really enjoyed shopping around at the grocery store afterwards. Everything looks so fresh! read more

This HEB sucks. First they don't have a business center. The cashiers especially the self check out people are so unwelcoming, extremely discourteous, rude, unpleasant and not friendly. If you don't look like you are a person of extreme wealth, they follow you around the store and watch you like you're a shoplifter. They seem to have a lot of people working there but not doing much of anything. read more

I had been HEB's biggest fan for the past 27 years until recently, and I especially enjoyed the cleanliness of this particular store.. I've ordered delivery 3 times.. The first time was flawless, delivered to my doorstep pristinely and timely..... The 2nd time, the driver left my 7 bags in an open lobby 8 floors down.... The last time, yesterday, I purchased $200 worth of food for delivery on a Saturday afternoon for a BBQ... Problem 1: The driver texted he was here 30 minutes before he was actually here (presumably while he was ransacking my groceries)... Problem 2: the driver had access to the lobby and the elevator because I had two friends at the door to ensure that, yet he insisted that I come down, not only to the lobby door, but out into the parking lot to the trunk of his car....i have a disabling inner ear disease that affects balance; hence, the delivery.... Problem 3: two of the ordered items were hotdogs and chicken wings. The driver delivered the hotdog buns and stole the hotdogs and meat.. The bags were torn apart, and the item packaging was ripped open... Then he stood there watching me struggle to carry loose items after having been prepaid a decent tip at the time of purchase.... Due to my severe hearing impairment, email is preferable to a telephone helpline.. So I emailed customer service..After 7 emails and 7 replies from 7 different people, 2 were finally able to refund the items that were robbed by the delivery person... Then I received another belated email, proclaiming that the issue was closed unilaterally and any further input by me denied.. HEB has gone from the best in customer service to the worst.. Their responses, outside of the form response, had the maturity and intellect of a spoiled 2nd grader..... But the real turn for me is that they are hiring thieves without recompense... It's pretty disturbing to see your bags and packaging torn apart and the 2 main parts of your BBQ ripped off while the driver watches you struggle to carry the loose items out of the shredded bags..Had I not been "denied"further input, I would've expected them to deliver the meat that was stolen at a bare minimum... At the very least, it's good business sense to hear the customer out, even if they're wrong........... That's a shame for HEB.. yes, they're a lucrative company, and I had always absolutely adored them......but when you lose decades-long customers overnight by ignoring their voice in a rude manner, success eventually trends down over time.. It may be a slow, negative ripple down but it's a sure thing..I never write reviews for anything.. That's how bad and disturbing this experience was.......i received a response from HEB to my google review to contact them, so I did, and was sent into the same circle of hell that I started with; then I took another look at the empty hotdog rolls in my freezer and decided to write a review on every site I can think of read more

Victor and Katie were so amazing at checkout! Never seen someone bag as fast and efficiently as Victor!!!

HEB was my favorite store till they started charging for bags. I will now go to Randall's which is closer or Walmart. Still good for 1 or 2 things because you won't have to buy a bag read more

Store has the shining new car smell and lots of bells and whistles but added about 15 minutes onto my normal shopping time. Not a store I recommend if you are in a rush. Doest meet the standard Whole Foods set DT years ago as a multi floor and dining experience. Hype wasn't worth the wait but still has great HEB employees especially in wine section. Hope Oltorf store turns out better. read more

As a 40 year customer and a fan and promoter of HEB, I find it hard to accept the no service policies at the new Lake Austin HEB. I didn't find course ground beef for chili in the case, as often happens. I asked the person behind the meat counter if they could grind a couple of pounds for me, as I have in many HEBs and many grocery stores with a meat counter as well. She brought out a butcher from the back who refused and told me whey don't do that. It was 6:00 in the evening and the counter was open and staffed. Two different levels of management on duty told me they didn't know what their policy was. The web page for this store brags of Custom Meat Cutting and a Full Service Butcher Case. If this is indeed their new policy it is a sad day indeed, and if not they need to restock the management of that store. read more

We went here expecting a great experience, huge selection like an even better Central Market. Boy, were we disillusioned! First, the parking lot is a cluster f*k, lanes too narrow to navigate with cars in both directions, parking spaces too narrow, we were aggravated before we even got to the store. And all the street parking is off limits except for residents. I am told that HEB arranged and paid for these signs. Once you find a place to park, you have to get a cart and go up a two story escalator to even get to the store. On the way, there is an actual HEB barbecue restaurant. Who on earth wants to go to a grocery store for a Texas barbecue meal?!? Once inside, the store is an enormous, generic warehouse atmosphere, not at all the enjoyable shopping environment we had envisioned. The front of the store reminds me of a Walmart Superstore, all kinds of household, drug, non-food items that you have to wade through to het to the actual food in the back of the store. The food selection is not any better or more extensive than the older regular neighborhood HEBs, and is filled with (apparently HEB's current business plan) HEB knockoff products of nearly everything, eliminating the (better) name brands they have tried to copy. Finally, you exit by having an attendant hook your cart into a ski-lift type conveyor-escalator to return down to the nether regions to recover your car. This is an awful idea that is being duplicated at the corner of Congress and Oltorf. I think it's time for another grocery to enter the Austin market (Publix?) and break the HEB monopoly. Please! read more