It's an HEB! The cool part is it's on stilts! You park below and take an escalator or elevator up to the store! The carts even have a special cart escalator! Neat shopping experience, cool example of scarcity (as far as real estate) read more

Just wanted to update on how wonderful this location is. We still pop in 1-2x a week afterschool pick up and eat lunch. The BBQ spot now has two kiosks where you can order- this only made me a little sad because I hope this doesn't mean jobs are being taken from real people. Knowing heb they've just figured out a spot for them elsewhere. Food is always fresh and delicious! read more

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H-E-B is the GOAT of grocery stores. I wish we had one in stl because their product lines are u matched. The quality of the food without being pretentious is awesome, and I've become a big fan in my Texas visits. They have a solid bakery, with a good selection of beer and wine (enjoyed a tasting when I was there), and I even found a new favorite candle. I also really like their coffee selection (the Austin blend is fab). Definitely recommend popping in if you're from out of town to get some on the go groceries! read more

First timer and very unimpressed (other than the shopping cart escalator). Came to get coffee after my run club and was sadly let down. There was no coffee brewed, no iced water for self serve, no half and half milk, no breakfast tacos, and no hand wash in the restroom. They had herbal essence scalp purify shampoo ... I wondered why they couldn't go get some hand wash from downstairs to replenish? Funny flat experience, I didn't even make any suds ! My $4 cold brew with white chocolate syrup was a-ok. The sweet bread selection was convenient with the option to warm up your choice. The parking situation was pretty easy. The parking garage has multiple levels with lots of parking. And there are elevators that take you to the level you need. Dogs are welcome and there's outside seating for you to enjoy your coffee. Maybe I'll be back when they have hand soap! read more

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Not all HEBs are created equal. This one has some of the worst parking. The selection is small and I'm not a fan of the layout. It's missing things others have. The pizza is good, but other HEBs have it. For a 2 story HEB in Austin, go to the one on SoCo. read more

This is by far one of my favorite HEB's! The locations that have True Texas BBQ, have only beer and wine but at this location, there is a full bar with beer, wine, and craft cocktails. There is also indoor and outdoor seating. read more

The pharmacy got off to a good start when it opened several years ago, but the customer service has declined significantly over the last year. Today was just the latest in a string of disappointments I have experienced, so I felt it was time leave a review. The bad experience today was with Gretchen, a staff pharmacist, with whom I tried to address an issue with the constant number of automated calls I receive (sometimes as many as 10 per day and often duplicates of the same information). Gretchen did not seem interested in helping and cut me off several times without letting me finish my sentences. Rather than continue to endure her attitude, I asked to speak with the head pharmacist, Mahsa. Gretchen said that Mahsa would not be back until Friday and that she could not guarantee that Mahsa would call me, which I interpreted as Gretchen simply not wanting me to speak directly with Mahsa about the problems I have encountered over the last year, especially concerning Gretchen. It is quite sad to see this steady decline in customer service, especially since the pharmacy started out so well. read more

This is my neighborhood HEB and I typically do a pick up order. The parking situation is getting increasingly worse. Tonight, there was a major jam in the parking garage and I could not find a spot for 25 min. I would recommend that they hire someone to help direct traffic. Additionally, my bags have been breaking when transferring my groceries into my home. I recommend double bagging or being more conscious of weight. read more

Really nice store with ample parking in garages below. You can totally make a sojourn here between the tastefully designed shopping area and attached pizza shop and barbecue bars. I really love the garage. It's laid out on three levels with designated parking on the entry level for curbside and pharmacy lanes. Down below there are two more levels of parking and they have indicator lights over the spaces so you can tell from a distance where an open spot is. That is just so cool when garages do that. You pick up your carts downstairs and then you have a choice of getting them upstairs to the store on the top level using escalators or elevators. Fun to watch them go on the escalators. Of course the people move her escalators move faster than the cart mover escalators so you often find yourself waiting on your cart. But there are always friendly staff there to help you get the cart on the escalator. It's laid out a bit different than your average HEB. But your average HEB is changing as they remodel them anyway. And this one has all your departments--not like your typical condensed and collapsed downtown grocery store that omits half the items for square footage. About the only thing I found that I can't find in a regular HEB is outdoor seasonal. That section was cut down to Halloween and Kodi cups. But it probably isn't the time of year for lawn chairs anyway. So go here. Turn your grocery store experience into an adventure. Get something to eat at one of the restaurant bars. Sit a spell. Take your shoes off. Y'all come back now, hear? Recommended. read more

H-E-B - Pinthouse Electric Jellyfish IPA only $5 on Tuesdays. #HereExcellentBeer - Grocery Near Me - Austin, Texas

I don't normally rate or review hebs because I'm indifferent to them, but after their act of kindness I felt I had to repay them with a good review. Earlier on today I bought a 12 pack of Heineken for a girl I've been talking to (she drinks a lot lol). Anyways after I paid for the beer and was about to leave the cardboard handle for the 12 pack broke and then some of the beers crashed and broke open with glass and alcohol all over the floor. Needless to say I was incredibly upset, not at heb, but at the container itself not being sturdy enough to support the beers. I let the attendees know just to let them know about the leaked alcohol and glass, they both panicked and thanked me for letting them know. Afterwards I tried to salvage the few beers I had left that I paid for, then they walked up to me and said no no no it's okay go get another one. I was shocked and said are you sure? They was sure, I paid for it and deemed it not my fault for the container being broken. I just thought that was amazing as I feel like most places would just say too bad you break it it's still yours, instead I left there with a new 12 pack and my girl that I talk to was very much pleased indeed :). read more

So I begged my husband to go to the new Austin H-E-B with me and he finally agreed. We went early so we could look around. The parking garage is nice, and the curbside is in the garage so I'm sure the employees like that! The parking garage is on the 1st floor along with the pharmacy and an entrance to the restaurant. There are employees to help you get your cart to the 2nd floor where you shop. The 2nd floor is a typical H-E-B including another entrance to the restaurant. Overall it is nice if you live close, but it doesn't offer anything special except for the restaurant. read more

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This H‑E‑B is such a fine addition to the area. What's amazing is that they kept their footprint in the area to a minimum thanks to their mostly-underground parking structure. It really kept the area from seeming crowded and messy as does most parking lots. Thank you for your consideration, H‑E‑B! We love this latest Austin addition! read more

H-E-B - Checkout area - Grocery Near Me - Austin, Texas

The best HEB in Austin! What's not to love? Covered garage with parking spot lights; so clean; and best of all, pub trivia hosted by Luke!

I like the new H‑E‑B. I like the location (convenient). I like the parking (love zooming up/down those ramps). I like the layout (it almost makes sense?). I like the selection (really fresh and some options unavailable at other locations). I really like the H‑E‑B prices. I don't mind the escalator/elevator situation. I wouldn't mind just one more open checkout lane... Geographically, I'm equidistant from 4 H‑E‑Bs but this one is by far my fave. read more

Great grocery store in the downtown area! HEB is a great grocery store and this store has a wide variety of options! Its massive inside and I heard they are close to renovating to become even better! Great produce, and great deals on meat! Plus if you have not tried the tortillas, you need to go get some right now! Flour ones are made fresh everyday and are still steaming when you purchase. Sat in for their trivia night to and it was filled with people! Plus if you are playing trivia you'll get some deals on drinks. Cant forget about getting some of the smoked turkey or smoked chicken from the BBQ spot inside HEB as well! Highly recommend and proven to show why HEB is the best grocery store within the US! read more

HEB has the best pre-cut veggies and fruits, the best butcher and seafood market, and the best customer service. The only downside is so much excellence brings big crowds. read more

Like any other true blue, Texan and Austin native, I love H-E-B. I have lived all over Austin and have shopped at pretty much every location. I moved downtown a little over a year ago and my closest HEB is the Lake Austin location. My fiancé hates it and insists we go to the Congress location, despite it being further, but I do not always have time. However, after today, I'll probably have to make the time because I just can't anymore with this location. It's been small annoyances to big fury. My small annoyances are: their baby oatmeal section is limited to just Gerber and doesn't have any Kendamil (except for formula), same with the teething cookies and they never have boiled peanuts, a staple item for my fiancé. Those things I can work around. However, their employees leave much to be desired. My fiancé and I share a car and he gets home from work at 10:00 PM. If I need items from HEB, I rush over, typically getting there at 10:15 PM. The store is already in shut down mode at this point and many of the aisles are blocked off with pallets to be unloaded. This has on multiple occasions prevented me from purchasing items I need including formula. Again, it's the only time I can go some days, so it's a big inconvenience. Even a little room to get through aisles would be amazing. That and the employees without fail have crappy attitudes. I don't take my time, I get my stuff (that's not blocked off) and go ahead of close, but they all act like people shopping that late are AHs. They also call on the loudspeaker "you have 30 minutes! Wrap it up we want to go home!!" repeatedly with the time counting down during each call out. I understand calling out the time left, but this is just unnecessary attitude. Again, some folks can't shop until 10:00 PM and the aisles being blocked off and lights being turned off early in some aisles really slows people down and customers want to go home too. Just a thought. Throwing it out there. I've had the cashiers be extremely rude and even forget to ring up coupons when I provide them. Each time, I keep my cool and go on my way. They've had a long day, I get it. That all aside, today I almost lost my cool. My son ran out of his essentials this morning and I couldn't make it last night, so I took my lunch break (around noon) to swing by HEB to get formula, baby water, and teething cookies. I get to the checkout and the closest opening was a self checkout lane with a cashier at the end. I put my three items on the conveyor belt and noticed there were no reusable bags. I began checking out, hoping to get the attention of the cashier (short, Hispanic with a really long ponytail). However, there were 2 ladies in the opposite self checkout as me purchasing TV dinners and the cashier was bagging their items and chatting with them. No biggie. I finished and still no word from her. When the women walked off, I asked the cashier for a bag as carrying my bulky items out without one would be hard. She told me she could only bag up "uncooked meats and stuff". I explained that there were no reusable bags located at that lane so if she had one, I'd buy it. She just shrugged and looked the other direction. I was in a hurry, but was livid. I had to awkwardly carry my purchases down the whole time wishing I'd just grabbed a bag from around her or called a manager. Seriously, I don't know if the employees here are jerks because it's the uppity location and they feel a sense of entitlement or because they deal with entitled people each day, but all I wanted was a bag for my baby items because none were available before I checked out and she decided to help out others (who were NOT buying raw meat), and not help out the mom juggling baby products in a bag-less aisle. read more

Went here on 4/21/23 Very nice store. Got a great tour of the store! Love the layout of the store! Love the meat dept there! Two level H-E-B! Huge store! Great customer service! Love H-E-B! Great bakery items! Love the True TEXAS BBQ restaurant! Yum! read more

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Such a nice addition to the HEB family. Big, clean, and well stocked. They're missing a business center and they don't carry all gift cards, but that's balanced out by a decent coffee shop downstairs. read more

Honestly, it's pretty much your standard HEB, just on two stories and with a BBQ restaurant and cafe. Advertised it 3 stories, but one is the parking garage, so you really have 2 stories. Clean and they have cart escalators/elevators for traveling between floors. Just to manage expectations, it is not like Starbucks vs Starbucks reserve, as in, if you were expecting a newer look or feel, it won't have that. Imagine your standard HEB, with 25-50% larger aisles, like 30% more brands/variety of each product than a regular HEB, and on 2 stories. Tried taking a bunch of photos! (Sorry for the portrait view.) TL;DR - To manage expectations, it is basically your HEB, but larger, with slightly more variety in their regular stock of items. You won't leave with a basket full of new items, foods, etc, just a few + your regular grocery list. =) read more

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Thursday night Challenge entertainment with Luke trivia is so fun! Brings us back k weekly

This shiny new H‑E‑B is massive. I mean two levels, and huge parking deck and two free standing restaurant huge. The escalators carry your carts for you (similar to some target stores). The fresh produce and seafood selection here were my favorite part. I was able to find yellow dragon fruit and a wide variety of apples. The catfish was some of the best I've had from a grocery store. The service was great, the bakery staff was super helpful and there is a ton of registers and self checkout. Lastly, the registers printed a ton of coupons. Lots of free items and spend X$, get X$ off your grocery bill. read more

They used to make tacos here at the coffee/pizza spot for breakfast now it's taco deli. This is just horrible. The breakfast tacos before tasted so much better will not come back. read more

This is a fine specimen of the H-E-B chain, with an excellent layout and design that is very customer friendly. I like the abundance of underground parking so you're not hustling your purchases through a downpour, a frequent occurrence in central Texas. The parking itself has some nice touches, including high-mounted LED lights that are green or red depending upon if the parking space below is occupied. You can quickly scan for the open spaces even when the lot is busy. There's also space counters as you enter the facility so you know if you can find a space on your level or should go to another level. Inside, the elevators and escalators quickly whisk you and your carts up to the shopping levels. The store has a great selection of produce, meats, fish, wines, and other products, with the staff providing attentive service throughout. There is a coffee and donut shop on the main level and a bbq restaurant on the shopping level. Both are H-E-B run outlets similar to their other store featuring food counters. If I lived in this area, this would be my go-to store for groceries and more. Highly recommended. read more

First day open. Nice covered parking will be nice in summer hest. Escalators take shopping carts to second level for shopping. Bbq testaurant. Brisket is $21.99 lb. Coffee shop drip coffee is $3.25. Tons of auper helpful staff on opening day. Pretty standard HEB inside. The ads mention outdoor terraces with views of Lake Austin. Dont be confused and expect water views. They must mean Lake Austin street cuz I couldnt see any water views. read more

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Amazing place! Quick and easy to navigate, I mainly go there for food and coffee and Unzi makes great coffee! :)

I specifically asked in the deli department for them not that is not to put paper between the slices of cold cuts because my wife has only 10% of her vision, but they left paper in there and so she has to kind of feel her way around getting the paper out of their deli slices when I'm not home I don't know how stupid they are, but when I say no paper in my deli slices, that's what I mean otherwise, I would just get it out of in front of deli. I don't know if them employees are stupid or they don't believe me next time I go in I'm gonna grab the manager and tell him to how to direct his employees in the deli department. read more

Love this HEB! Decent sized covered parking garage, not the easiest to navigate but not bad. The coffee shop in the lower level is actually fantastic and won't break the bank. Not to mention the BBQ restaurant upstairs is also delicious and very spacious for being hid inside a grocery store. The store itself feels very clean and new with escalators for your carts, my only complaint is the layout of the store confused me a bit but great place to stop for grocery, pharmacy, or a quick bite. read more

The products were so fresh, the customer service was amazing The meat selection had many varieties!

BBQ restaurant is always INCREDIBLY slow! I have been numerous times and every time there is only one register open and the orders are very slow to come out. I don't understand how it could possibly take them this long. Above average bbq but not exceptional. read more

The beauty of living in Austin. The HEB on lake Austin. They serve beers with food at 10 am. I'm in paradise.

It seemed at one time it would never get open... it was three plus years, some say 5 years, it seemed like 5. However, that was then and this is WoW..! There are so many choices it can appear overwhelming. HEB is really trying hard to deliver a wonderful grocery experience and I for one thank all of those involved. This store must have cost millions. I feel really lucky to have it in the neighborhood. I hated to have to drive all the way to Red River to get great fresh corn tortillas , well not any more. They have a granola section That keeps me from having to shop at WholeFoods . The BBQ is pretty good too , so I am happy and thankful to boot... Thank You HEB, Huge expensive job well done. B R A V O .. HEB ..! read more

HEB's Central Market blew me away! The choices, the quality, the dedication to providing a wide range of superior products is unmatched. Working as a interior stylist for a project in Austin I was suggested to check it out. My usual go to is Whole Foods - not to bash WF, though Central Market was that on steroids. I accomplished my arrayed list of needs in one place. That's a huge plus! I only wish they had them here in Los Angeles.... Stephen www.spiinteriors.com read more

Lets just jump straight to what this does really well. Like their other higher end store in Austin or a large wine/spirits store, this one has really great wine! Some of my favorites like Peter Michael, Kosta Browne, Aston, Leoville Las Cases, Casanova di Neri and others are available without much mark up. I have seen many markets carry higher end wines at start up and then dry up to only get the normal and typical juice to lock up like Opus One. We'll see if they can keep this stuff stocked in the months to come. Some other cool finds we found are some central market items that I've never seen at any HEB until here. There are more options at the meat section than the normal HEB. For instance ours only carries the tomahawk pork chops on weekends, I've never seen wagyu skirt steak until now, natural sausage casing, colossal whole shrimp, and many selections of honey. They were missing things I was looking for for instance risotto rice. I was specifically looking for organic and maybe different types, but they only carry reg arborio. Also green peas, not even fresh conventional, only frozen. This HEB is still disorganized or maybe I'm just disoriented being at a different one than my regular one. For instance their "Gluten Free" aisle is labeled as "Free From" but gf stuff is scattered throughout and might be hard to find specific items. Or seafood cookout items in the middle of easter stuff. The "toy" aisle is weak and all over the place, but maybe cuz its not a HEB Plus? They're still figuring out their checkout stations. Ours went down after unloading our groceries and got stuck for 5 minutes waiting for reboot. As for how everything looks and operates, well all the elevators and escalators are new and shiny but I like to be on the move and be in and out. This is going to be a problem when it gets busy in there especially on those one person wide escalators. I also realize that I like wide HEBs than narrow and long like this one. Dairy is a hike if thats all you need. Bbq....we had to try it. They didnt have turkey or ribs so we tried everything else which was basically brisket, both lean and fatty(no burnt ends available), sausage, and pulled pork. The brisket is good, the fatty is moist not fatty via fat cap, but marbled. The lean is tender and not terribly dry. The pulled pork is too sweet and the sausage casing is inedible. Didnt get to try all the sides but the beans are good, potato salad and slaw are typical. Overall a good meal of a deal. Just skip the sausage. I'd come back for a nice selection of wine if I'm in the area, but other than that, its just a new HEB. read more

Want to feel like an assimilated sardine? I feel the cali influence tremendously in austin and this tops the charts. Not only does everyone in the parking lot honk at you to move in .02 seconds but all the cars seem to have double parked somehow. These spaces aren't even small. Let's get into the store... everyone shopping is extremely snooty except for the workers. The nose up looks and no one smiling? I'm honestly afraid to take an item off the shelf fearing I'll ruin the aesthetic of the perfect product placement. It's not messy at all which I do appreciate, but it's almost one of those stores that's doesn't feel welcoming (like am H‑E‑B should feel) just cold. You know what I'm talking about. Those stores you only go to for emergency beer or food for a trip and it's so inconvenient and not fun to get in and out of due to of underground parking lots, circling to get the best spot even though there's plenty, taking elevators and escalators just to get to the front door. Overall, H‑E‑B, you certainly did it. You've managed to go from a Texas grocery store to the Cali tailored Whole Foods look alike and it didn't take long. But you have barbecue inside so I guess that makes it okay? I won't be back to this location probably ever again. read more

My MOST FAVORITE H-E-B store ever! Always find there everything! Small, convenient, clean, super friendly stuff, they helped me find a product three times, before I asked. They noticed what I was looking for just by reading my facial expression and offered help first haha. They always have my favorite chocolate croissant even late evenings! I go there 3-4 times a week! 10 stars out of 5 haha read more

Good heb, I thought it was going to be small because the location, but it's pretty big and cover all heb products. Fun that is has coffee and barbecue restaurant! read more

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This really should be a public service announcement bc this store is my seafood secret...I drive out of my way to go here to get my fish bc I know for a fact that it will be right off the boat fresh and that's HUGE to me and my family. If relatives find out I'm making a trip to this store, they ask me to bring back shrimp and tuna and whatever else they want, esp. during the holidays. Jacob and his team are helpful and knowledgeable and always go the extra mile for me. I'm weird about cleanliness and I always feel I could eat off the floor at this store...and that means a lot. read more

H-E-B - Grocery Near Me - Austin, Texas

The ambiance is impressive, and the visual when you walk in the front door and see the special cart escalator has a real wow factor. Staff help with the cart loading, so it's not intimidating to operate. The parking garage during the after work rush was crazy. There are mirrors on the ramps to prevent accidents but it's still nerve wracking. However, this location is very convenient for me, so I plan on walking or doing curbside pick up whenever I visit. Everything is shiny and new. The cooking demo area is cool. There's lots of single serve and premade meals near the checkout, and an olive bar. BUT, when I came by at 5:20pm on a Monday, the only HEB tortillas in stock were wheat, which was a huge disappointment as I specifically came in to pick up flour tortillas. Friendly staff members were helping new customers find the products they needed. read more

By far the coolest HEB I've ever been to! It hasn't even been open for a week so there's definitely a lot of traffic in and out of the place, but there are plenty of police officers helping direct traffic in and out of the parking garage. I went in the afternoon on a Sunday and it was pretty easy to find parking. The spots that were open had a green light above it so that it's easy to find an open spot. We were immediately impressed at the escalators for the shopping carts. You basically just roll your cart in there so it latches in, and then it makes its way down. There were also employees standing nearby to help you push your cart into the contraption. There was a coffee shop, pizza restaurant, and BBQ restaurant inside. I know that there's always been a Sushiya in HEB, but this was the first time I saw them selling fried rice as well! They were also offering wine samples inside, with wines priced up to $150 which was super cool. A very fun HEB experience! read more