I'm surprised people are still posting positive reviews on these guys. Based on other reviews and their website being down, it sure looks like they are out of business. Not to kick a dead horse, but we did not have a good experience with Green Gorilla. We chose them based on their good reviews, the fact they were eco-conscious, etc. To their credit, they were good about scheduling. The three person crew showed up on time. Most of things were moved without any issue. However, they dropped one of dressers off a dolly and splintered a corner. They also tried to jam our refrigerator through a tight opening, poking a hole in the water line. They finally ended up taking the doors of the fridge (seems like this should have been the first thing they tried) and got it in. The main guy on the crew apologized, took pictures of the damaged dresser and water line, sent it to his boss, said they would contact us quickly about fixing things, blah, blah, blah. After two weeks we heard nothing. I called and asked what the deal was. The person I spoke to said they didn't know anything about the damage, but would take of things.
Thus began the saga. Months, yes months, went by without anything being done. I had to initiate all of the communication. I was passed around to several different people. At least two of them, Josh Jaramillo and Chris Ferguson, claimed to be the owner at some point. Everyone I spoke with promised to get things fixed ASAP, apologized, etc. Occasionally my hopes would be raised. At one point they asked for the model number of the fridge so they could order a replacement water line. I provided it. Then, silence. At some point later a different person asked for the part number of the water line. Not hard to find when you have the model number, but whatever. I gave them the part number. More silence. Yet another person contacted me about the part number. I gave it to them again and told them I had already provided this information weeks ago. News to the guy on the phone. At that point he admitted he had been hired the day before and had been asked to deal with this. He also coughed up that Green Gorilla had just fired there entire office staff, because of something to the effect of bookkeeping irregularities. Not good. To his credit (thank you Ryan) he came out soon after that and replaced the water line. Start to finish on the fridge repair - more than 3 months.
The dresser still is not fixed (more than 5 months now) and I doubt it ever will be. Again, occasional fits and starts about getting it fixed. "We're trying to get a repairman to come to your house. How big is it? Can we ship it somewhere? Can you live without it for awhile if we ship it out? Can we buy you a new one? (was hopeful on this but, unfortunately it's not being made anymore), yada, yada, yada" At this point I would have just taken some money and got it fixed myself, but seems pointless now that they're gone.
I wanted to make it work with theses guys. I liked their idea of being green. I was as patient as any sane person could be. Alas, it was not to be. read more