Why yes, yes I did just make a yelp account solely to give this place an atrocious rating. Where do I begin? Well I've been to Gitana a handful of times mostly because my lovely company and I didn't feel like driving to Encino-- so I've given this place plenty of chances but, alas, I am not returning ever again. I can't. Sorry. Here we go: 1. The hookah sucks. Seriously, I can make better hookah with a match, a flower vase full of water, a straw, and some paper towels. The last time I went here, the hose was filled with ash. Literally! I told the coal dude (who was a really odd fellow) to give it a try and he started coughing/gagging all over the place. Anyway, they changed the hose, did not apologize, and we all continued on with our boring night. I would also like to mention that the coal sucks just as much as their hookah packing technique. WELL PLAYED GITANA. 2. Perhaps the suckiest of the suckiness of this place is the service. All the waitresses are literally 1/2 snail and 1/2 bitch. Not only do they offer the slowest service on the earth's surface, but they bring out wrong orders and have major attitude issues as well. I'm sorry that I'm not a guy and you can't flirt your way to a hefty tip with me. Actually, I'm not sorry, do your job. I ended up still tipping my waitress even though she ignored us all night only because she was actually really nice, she was just kind of stupid. 3. Every hookah place has it's share of annoying people but this place is full of so many girls eyeing you up and down and mentally calculating the net worth of your outfit. Back off leprechauns. Also, beware-- there WILL be kids driving up and down the street while unnecessarily revving their engines and bumping music. You may lose either your hearing or your sanity. 4. Food is meh. I personally never order food here anymore because it comes out cold 97% of the time. The only thing good about this place is that they serve alcohol but I've never ordered it 'cause I feel like they'll "accidentally" serve me poison. This is one of those places where you just can't wait to leave and go somewhere else (but of course your waitress will make you wait for that too). read more

THE WORST POSSIBLE SERVICE I HAVE EVER EXPERIENCED. Even when I was paying for the check, it took them forever to come get my card. I will not be returning here anytime soon and hope that things change for the better! read more

Amazing place to chill and their service is top notch. Roy and Johnny were super nice and contributed to making my outing here with my friends! read more

Hands down the best hookah lounge I've been to. I gladly drive down to Gitanas all the way from Norwalk because I know that I won't be disappointed. Aside from the extensive selection of hookah flavors, great music & delicious food the main reason I keep coming back is the exceptional service my friends and I always get from the amazing staff. Araz, Aiden and everyone else there are always so friendly & constantly checking in to ensure that we are ok. They've definitely made a life long customer out of me! read more

Food is over priced for the amount they give. The price for drinks and hookah is about average I think. Im giving this place a low rating for the price of food, lack of customer assistance, and the fact that the waitress took our extra change and made it as her tip without letting us know. I would pick another spot to go to, just not here. read more

Dont recommend at all, service was really horrible. Food was 30 minutes late, and they got the order wrong, had to take it back and we waited another 20 minutes for it to come out. I thought at least the hookah would be good but it sucked, everything that could have gone wrong at this place went wrong, it seemed like no one knew what they were doing, and I was there on a Saturday when it should be a busy day for them and they should have top notch service. Never going back here again. read more

Me and my friend just to come here for hookah all the time. The last time we went, not so great. The staff is not as attentive as they should be. I think out of a 4 hour stay, we saw our serve twice... and if we would have seen her more, we would have maybe even ordered more. :/ read more

Nothing out of the ordinary. Waitresses were pretty nice. Your standard Mediterranean restaurant.

Had the veg app platter everything was good, nice service, would go again. Even though I don't smoke it's a nice setting.

This was my first time back after their remodeling and I was pretty impressed with the look of the place. Our waitress was really nice and so were the charcoal guys outside. I had dinner with my cousin's girlfriend at Kabuki right before so we were just there for hookah and some coffee. Hookah was awful. I know I am just a girl who looks like she doesn't know much about hookah but I know the difference between a nicely made bowl and a half assed one. For 20-some dollars I expect a hookah that actually hits. Stop being so cheap with the tobacco! I asked them to fix it about 3 times then finally gave up and just left it alone. Big disappointment. So it's cool that they 'Proudly Brew Starbucks Coffee' but when I ask for Arabic tea, I want the old fashioned tea in a tea cup WITH ENDLESS REFILLS. I do not like drinking tea out of a Starbucks container. My cousin's girlfriend did not necessarily enjoy her something something cappuccino either. Ehh.. It was a Friday night full of 18-20 year old boys trying to look cool making Os. There was also the occasional table full of Wannabe Barbies with their short dresses and high heels. Really ladies?? Whatever. Don't catch me hating. lol. I guess I am just bitter since I am over the hookah phase. Now that i am old enough to drink, hookah is no longer the highlight of my night. Oh to be young again. Anyway...I know I will be back to Gitana because it is one of the only two hookah spots in this part of Burbank. The other being Cafe O which is literally right next to it. At least this place looks nicer and service does exist. Good luck flagging down a waitress at Cafe O. o_O read more

So we come here often and never had a problem I being honest love the people that work here their great today we drop some coals on the ground and she wasn't even our waitress but she came got the coals got us new ones and apologized to us. Just to sum it up come here over any of the hookah bars in Glendale Burbank the world just do it you will not regret it trust me. Ask for araz or anyone but araz is the best read more

I live in Murrieta, Ca., and I drive out here for the hookah. There is no other hookah in out there that makes me jizz my pants like the hookah here. I've never had a bad experience ever and I'm looking forward to many more 5 star visits. If you need me, I'll be puffing on some of the finest hookah that California has to offer. #orgasmforreal read more

If I could I'd give 0 stars, don't ever order from here and expect to get it soon. Waited over an hour for just a chicken wrap. Don't waste your time here!! read more

The Hookah is great but gawd the food sucks! I tried couple of dishes and didnt like any of it. The pizza is all cheese melted, the meat they use it tastes old, the rice plates are glued together, i barely chew on their beef product. Some of the waitress dont understand you like i always ask for no onion an i always get the most onions Lol. read more

I have to say I've gave this place many chances, the manager and waitress are very well, the food every time I've ate here it's been good, I've enjoyed it but honestly 90% of the time the hookah is not good, smoked for about 10 minutes tops and the flavor was like charcoal, the guy who was fixing our hookah was honestly disrespectful and I was just in shock, they replaced the bowl and this time it was actually okay, but I've been here a couple of times and I would say there has only been one time where the hookah was actually good from beginning to end. I would skip out on the hookah here but everything else was okay. read more

this place is the nastiest hookah lounge in the world! Hookah burns every 2 minutes, food reallyyy sucks we ordered pizza did not taste like pizza tasted like garbage, service was ok gota give them that but not caring enough. If you wana find a good hookah lounge this is not it.... read more

Great cane mint hookah, friendly and great service with live DJs spinning for your entertainment!

Great place for hookah and I love there food! Come here all the time with friends and never had a bad time!

Great place, great hookah. We ordered some nachos, the cheese was cold, and it just looked like a lump of cheese sitting on top of a bunch of chips. Staff didn't take the food back... Worst service ever. read more

This place, Ive been coming here for years. The food is absolutely 100% freah and when i say fresh i mean fresh! The salads, meats, fruits, the list goes on. Now its funny how ive been here about 500 times and i just realized ive never written a review. Well, here it is... to start off, Mike manager of this establishment has done an incredible job running this place. Example, training the staff, always making sure the orders are coming out in a timely manner. Ive noticed these things when im here. Too many people take the time to complain instead of Complementing the service and staffs here! Back to the food, they have a wide menu selection which is Surprisingly not expected from and place that serves hookah. I mean kebabs and humas is expected but PIZZA? Hamburgers? Oh and if you want that patty medium rare, yup they will do that too. Drinks? Yuuuuup that got that too, more than just a Johnie Walker.... ohhh have we even mentioned the shisha flavors they got?! My favorite.... TANGIERS CANE MINT. Oh man, if you like MINT, they got it here, and its the BEST and i mean BEST MINT flavor in the world. AND STRONG AS F....... lol. True story.... unlike alot of other places you need to ask for fresh coconut coals, they got guys walking around every few minutes making sure your shisha is evenly heated. Ok im done yelping on how good this place is. By far, its my favorite hookah place in ALL of LA and OC. Thanks alot Mike and the staffs!!!! read more

Great staff and atmosphere, I would go there every day if I could! The food is delicious try the kale salad also the beef shawarma. The hooka is also awesome, they would help you fix it. Very recommended! read more

The food is horrible. The servers are very rude as well. I gave it a second chance, but the experience was even worse than the first time.

Worse service. Even when this place isn't full the service is the worse. Getting a water to your table takes 20 minutes. Getting fries to your table takes 1 hour. Getting food to your table or even the right order forget about it. And the hookah is eh. read more

Come here almost everyday after work Best hookah and food in town love the vibe and great service Also Tanyas the besttttttt read more

Gitana is one of my favorite hookah spots.They have great hookahs and amazing service. If you go their try the "Caroline Special"; it was the bomb. read more

10+ service , bomb food mixed drinks, and great music will for sure come back, best hookah

Very cool and calm place to come smoke some hookah with your friends, especially at night. Their packs are pretty good and they have a wide variety of flavors that you can choose from. This place is also a restaurant and their food on their menu is really good as well. My friends and I always think of Gitana when we want to satisfy our hookah craving. Employees are nice and chill with their customers. Definitely recommend this place! read more

I've been coming here for almost a decade and I still do. If that isn't a testament in itself to how well this place treats it's customers I don't know what is. Tanya, Ashton, and crew- thank you :) read more

Place is amazing the DJ he even played "It Should Be Easy" by Britney Spears I night recommend it awesome olacr !!!!

First off I downloaded this app just to review gitana's. This place has the most comfortable atmosphere. Great service and I'm not a huge hookah smoker but the best hookah I have ever smoked in Burbank. A must for any hookah smokers out there. read more

My favorite hookah lounge!! Awesome food, drinks and service. You're always well taken care of! :)

Had gone there for the first time and loved it. The food was amazing and service top notch. I am not one to smoke Hookah but don't think of this place as just a place where you can smoke Hookah. It is a restaurant and the Hookah no way interfered with how much I enjoyed the food and the atmosphere. The service was amazing. The staff is super friendly and accommodating But they don't over bug you. They know how to bring forth awesome service and are quick and helpful in recommending dishes if your not sure what you want. I noticed too they had a full bar and it didn't seem anyone was having to wait for their drinks. If you are looking for a great place to go out and have a delicious dinner with great service, you should definitely put this on the list of places to try. I am sure it will become a place you will want to return to. read more

Good place to smoke lounge and eat. It can get crowded on Friday nights and weekends may be hard to find a spot but besides that cool spot to chill with friends and your boyfriend/girlfriend/wife/husband!!! highly recommend it! read more

3 stars only because they offer Tangiers tobacco ($21). Like most hookah bars, the people handling the hookah are the best employees there. The waitresses act like they're better than you, and service is kind of slow. I would prefer to smoke here rather than Cafe O next door though. I think their hookah is much better than Cafe O's, but the ambience is different. This place is for a more mature crowd, so they won't have loud mainstream music playing like they do at O. read more

i have been a patron of Gitana's for years...i think maybe since somewhere around 2001-2002. when i first started going here, me and the friends would roll in about 15-20 DEEP and take up all the tables. checks were always fat checks. we dropped and continue to drop $$ there. the service has slowed down slightly i think because of the younger servers they have now. wait times are kinda heavy for a hookah and some dishes, but other then that, its still my favorite hookah spot. read more

As much I used to love this place, the past 3 or 4 times I've gone has been a disappointment. The management and charcoal guys are nice, but the newer waitresses are horrible. The worst part is that the hookah has failed us every time lately. We used to stay here for a few hours at a time and enjoy chill evenings. But everything has declined. Sad to say that we've been opting for other hookah lounges. Hope that they change the quality of service and make sure they maintain their hookahs. For the prices we pay for "premium" tobacco, we should be having a better experience. I hope they make improvements. It would be nice to come back and have a more enjoyable experience. read more

The hookah at this place is terrible. I don't even know why people still come here. I guess they're afraid of exploring cities outside of Burbank and Glendale. The only positive aspect to this place is the mediocre food. Definitely not my crowd of people either. read more

Hookah is ok, everything else is well below average. Seats are torn up as if they were picked up from the goodwill. Service is mediocre, you basically have to go find someone in order to get something done. We came to spend $20 but wait, there's a mandatory drink fee! So the cheapest drink being a $3 house bottled water, we ended up spending a total of $40, double what we initially came to pay. This is my second time here and wouldn't recommend this place to friends. read more

Hookah here is as good as it gets when it comes to most lounges. I've been here 5-10 times, it's pretty ok. If you want great hookah, you'll have to drive a bit further. The food's not bad, the service is all right too (I've had much worse at other lounges). They used to have quite a nice setup inside with couches, but the other day I walked by and it seems that they changed the layout and got rid of the couches, replacing everything with tables/chairs. I personally prefer being able to lay back and hang out when smoking hookah, rather than stiffly sitting upright. I think that was something good they have going for their restaurant, it's too bad they got all fancy. I think it's also worth mentioning that their house tea mix is pretty awesome. read more

I have been here for couple of times but this time the service was terrible slow as hell we got the food with no napkins we asked for extra ranch it took them 20minutes when the food was gone already we got the napkins 30 minutes after if wanna have ur drink on table order one when they bring ur first so by the time u finish urs I'll have break for the second basically no service at all read more