Took my brother here because he said this place was "bigger and better" than Sky High in Mira Mesa. It is not. It's crowded, loud, and there is not enough space for kids to jump. I'd rather drive a couple more miles for Sky High which is nicer, cleaner, and has a lot more space to jump. Parking is also terrible. read more

My son loves to jump here! We try to come a couple times a month . My knees can't handle it but my 3yr old can :)

Just had an amazing time with my kids on this place! Awesome jumping place for the energetic little ones. I only gave 4 stars because I thought could be a little cheaper...other than that....AMAZING! read more

I have taken my 18 month old here a couple of times and she loves it! We remain in the toddler area which is quite small which I consider a good thing because I can keep an eye on her easily. An hour of jump time is perfect to get all of her energy out. The price is pretty decent compared to other jump places I have seen. read more

Loyalty isn't rewarded here. Sadly, our hope for a coupon thru local flavor was sold out. While at the counter , I asked the manager if she would still honor a discount. (We had my son's bday party here last year) With 7 customers only jumping at that time, I had hoped she would want to keep our business. Not at all. read more

Went there during a weekday. They had 1 cash register open. The line was long. After 20 minutes i just left. Dont waste your time there. I go to Trampoline Parks all the time and this was the worse one. read more

We visited get air on a Monday previously buying the tickets from groupon. We drove an hour to the Hilliard location and they would not accept the groupon. So I called the next day explaining my issue with the manager and all they said was sorry there's nothing that they can do and I need to call Groupon, to me that's bad business. So BEWARE read more

I usually don't like to complain but I was so annoyed I almost walked out - but thought it unfair to the kids who were excited to go! The employees were morons today! I'm not sure if I was tired and cranky or if they were unusually dippy!!! read more

It's a big trampoline park, there are a lot of trampoline of course, but it's very very funny for enjoy 1h or 2h with your friends or you familly. Get air poway it's near to some restaurants or other outlet. You can jump in the ship's apprentice or climb on the wall. read more

Unimpressed with lack of referees, esp on dodgeball... talked to asst mgr, but there was no real change. One referee for the entire floor on a Saturday night from 5-7 is not work $26/hr read more

Cool Place For The Kids To Hang out.....Prices ARE OK too.....There A Lot Of Coupons On Groupon And IN The Reader magazine......Buy 1 Hour 2nd Hour free read more

We came here for the first time for a 5 y.o bday party. When we entered they put wrist bands on us and the girl who checked us in told me I was welcome to come in and sit on the couches, she never said parents were not allowed to jump w/their child. So, my 5yo calls me "mommy, come here I want you to jump with me". So, I jumped on the trampolines and it was pretty fun! Two staff members saw me jumping on the trampolines with my son and just smiled. Then we went over to the dodge ball area and we were stopped by a staff member who told me we couldn't jump there. So, we moved over to the main arena and he said we couldn't jump there either. I wasn't quite following him because we were with the birthday party. Then he informed me if we have a white wrist band, we are not allowed to jump with our kids even if they are with the party but I could pay $14.95/hr if I would like to jump with my 5 y.o son. Say what? I think we should have been informed of this when we checked in. Moreover, the parents pay a lot of money to have a birthday party at this place, the least they could do is allow parents to join their child especially 5 year olds! At this age, sometimes they want the comfort of their moms/dads before they enter an adventure, it can be a scary feeling because it is a new experience. The staff were young kids and I didn't expect them to understand this concept because 2 of the staff members were enjoying themselves jumping in the trampolines and the grey block pits. These were the two staff members who allowed me to jump on the trampolines. Its like charging entrance fee to attend a birthday party. Not to mention, the party was on a Monday and there were not many people there. I hope Get Air re-evaluates their birthday packages or maybe they will find themselves going out of business like everyone that gets greedy managing a business. I was talking to a few moms from the party, They all had the same feeling. We had to talk about something because we were all sitting on the couches as we were not allowed to jump w/our children and join them in the fun! That's so unfortunate, we could if we paid $14.95 each parent! I would rather go to pump it up where parents are welcome to be with their child at birthday parties! read more

Awful experience with the manager. I will never take my kids back. After waiting in line for 45 minutes where two teenagers behind the desk had no clue what they were doing, we were told our kids could play in the big air part. We were then told differently upon entering. We said we would be happy to go to small air of we were reimbursed for the difference. The manager told us they would not refund us. We said fine we weren't leaving. She finally refunded us the money and said we had to leave. We were getting our kids ready to go and my daughter was still jumping. The manager didn't like that she was still jumping and went to pick her up! I screamed if you touch my child I will call the police. She then told me I was a bad mother and had no control over my child. I will be contacting the owner. A manager like this should not be employed anywhere around children! read more

My nine year old son was harassed by teens who threw things at him and told him that they were the Ku Klux Klan. It took 5 days for the general manager to call me back and only did so after her corporate office told her to. She was rude and disinterested while constantly pointing out that neither one of us was there. After giving me a canned speech on how "inclusive and diverse" they are, she gave me unsolicited recommendations and advice on parenting. I will follow up with corporate again and let them know that their general manager at this location was really having a bad day or may not be an appropriate fit in her leadership role. I don't think this is a safe place if management is not willing to be accountable to families who are sharing concerns on very serious issues. read more

We took our 27 month old here on a Friday afternoon because nearby Pump It Up was closed for some reason. We had to fill out the waivers for my husband and son which took a little bit of time. If you are able to do that ahead of time it will help get you in faster. For my husband and son to jump it cost $20 plus I had to buy each of them a pair of socks ($3 each) b/c they require socks with grip on the bottom. Good to know ahead of time. My little one was only allowed to jump in the perimeter areas due to his age but there was still plenty to keep him busy. He alternated between the little kids area and the foam pits area in the back. The little kids area is nice since it is enclosed and there was plenty of space for everyone with about 10 kids running around. I've read some of the other reviews and yes, the staff seem young but we didn't really require staff assistance since my son was on the younger side. I'm not sure how much intervention/assistance is needed in the bigger kid "open jump" area so perhaps that is an issue. I felt that the place was as clean as can be expected for a venue like this and I liked that the lobby is spacious with a variety of activities to keep my little one busy while I checked in. We would go back but I'm sure we will avoid weekends. I imagine it is busier at those times. read more

If I could give zero stars I would. I started following Get Air Poway on Facebook, and during the construction phase they asked locals for their opinions on local pizza places. I commented that I seriously hoped they would not go the way of Pump It Up and require birthday parties to buy pizzas through them, and to restrict other food. Get Air responded they were never going to do either of those things, and they only wanted to be able to offer menus to customers. Well, Big Fat Lie! Customers MUST buy pizzas through them at a jacked-up price for smaller sizes than that pizza place normally offers. You are also not allowed to bring in ANY drinks other than water, and you can bring only cake; no other snacks or food are allowed unless you want to buy it through them. Considering the high prices just to get in, and the illegal threatening-we-take-zero-responsibility-if-you-crack-your-skull-on-our-negligently-maintained-equipment, this is not a business I will ever frequent again. The birthday "room" was dirty and the pizza was cold. The only minor saving grace was the birthday staff person was nice and friendly. I cannot say the same for the front desk staff. Rude on rude does not make an ideal business model. It's such a disappointment to have one more money-grubbing "kid entertainment" joint. Thumbs down. read more

I am extremely disappointed with this place. A two year old fell through the trampolines today! Onto the concrete below. They had a huge area taped off that was damaged but without any workers keeping watch. I felt so bad for the Mom. We left right after that happened. I bring my four year old occasionally and he always has fun but this place needs better staffing and needs to take care of safety issues BEFORE letting people into the building. read more

I purchased a Groupon, reading the fine print, Monday-Thursday only and no holidays. I considered that a reasonable limitation so I agreed to the terms and purchased the Groupon. My daughter and friend are out of school for Spring break so we thought it would be a fun, healthy way to fill the afternoon. I called to see if we could drop in or if we needed an appointment. They told me that they did not take Groupons for the time kids were out of school for vacations. I explained that the website said "holidays" (meaning what the rest of the world thinks as holidays, Halloween, Fourth of July, Thanksgiving, etc, which is reasonable). The Groupon expires before my daughter gets out for summer. That means we would have to miss a school day or come after school. We can't do that due do to a variety of commitments. They could not have cared less and parroted, "it's company policy". If that stipulation would have been made clear, I would not have purchased the Groupon and wasted my time dealing with this. I feel it was deceptive. I wish I would have read the yelp reviews before I purchased the Groupon. There are MANY bad reviews of this business. BEWARE: "Get Air " in Poway, has ridiculous management practices, read other reviews. I AM SO GLAD THAT I DIDN'T JUST SHOW UP! I would have been livid! Businesses needed repeat customers to survive. Apparently, they don't seem to care about that. read more

Where do I begin?? When I give a review I make sure to keep everything in consideration. Since there are now 3 of these in San Diego the review gets even more picky and also since I've been to the other 2 trampoline places to compare it to. 1st- First off they only have 2 kiosk to do compete the waiver form so expect to be there an hour in advance. 2nd- that make u go out barefoot and do not supply any 'grip socks' or any other protection from today's diseases but the guy did inform me that that clean the mats ONCE 1 A DAY- lol. ONCE A DAY!!! REALLY!! I saw at least 4 different groups of families walk put because of this. The other places have socks and than the one in Chula Vista makes u wear there special shoes. 3rd- everyone there moved like snails, there's NO line and like I said before respect to be there an hour early. But what can u expect from high school kids. Over all I will be coming back here again but hope they get a handle on there sanitation and prompt costumer service. read more

We went here for a birthday party today. One boy in our party got injured in the dodgeball court because there was not one single employee monitoring that area the entire time we were there (unlike at Sky Zone San Marcos where they have a dedicated employee to referee all the games). We were upset because there was only one employee on the floor and she was chatting with a mom for several minutes (I posted pictures) while the boy in our party was getting injured and icing his black eye. She never knew! The boy's mom went up to her and politely suggested that she stop chatting and start supervising the children. A few minutes later, the assistant manager came up to her and said "I don't appreciate how you spoke to my employee", although the mom was not rude when she spoke to her. The mom told the assistant manager how she wished that there was more than one employee watching the kids. The A.M. rudely responded (and I quote verbatim), "You take care of your business and I'll take care of my business." Well, she just lost a whole lot of customers in one day. If the A.M. doesn't care about the safety of children or about the concerns of parents, we will take our business to a place that actually cares. If Get Air Poway wants return business, they need to have more employees watching the kids (instead of 3 behind the cash register, 1 guy behind the party check-in desk, and just one teenager on the courts watching the kids), and also demonstrate that they care about the safety of the children when customers come to them with concerns. After reading reviews of how incredibly rude the management is, I can't understand why they don't hire people who are polite to the customers. Who wants to return to a place with rude managers who don't care about your children's' safety? read more

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Amazing team! Very fun experience, lots of different activities, and great for family fun:) 10/10 would recommend!

Went here with my 2 year old for her older cousins birthday. The toddler area is very small and caged off from the rest of the park. Parents are not even allowed to jump with their child. I'm kept asking the so called "helpers" if I could just bring her out into the open jump zone (maybe had 7 kids total bouncing) and that I would be with her. Wouldn't let me. She was only allowed to go into the cage or 2 other foam pits. If your toddler has never been to a trampoline park and doesn't jump well if at all then you might have fun. I highly recommend going to a Sky Zone. Much more space to jump and much cleaner. I only give it a 2 and not a 1 since the company of other disappointed parents was comforting and less miserable. Do not go here if you want to jump with your toddler or if you want to have more options. Sky Zone also offers a full snack bar, arcade, clean bathrooms and are very accommodating to all ages. read more

Had a birthday party for my daughter. Had a mis or lack of communication about the price upon check out. When I brought up my issues with them via email the next day, the reply was neither sincere nor professional. Free passes isn't always the solution, more sincere response from the actual manager rather than a nameless staff would have been proper, in my opinion. Felt like it was poorly run chain where no one wanted to take a responsibility in doing the right thing, for their priority was to squeeze every penny from the customer. Maybe they don't realize the importance of returning business and word of mouth especially when birthday parties bring in lots of potential new customers. Facility is not bad, just the management probably needs a good wake up call. read more

This is my first time to Get Air in Poway. I live in Riverside a Co. and traveled all the way down just to attend a party. I was amazed at this experience tonight. Without a doubt, I believe this is absolutely not a good place to bring children with the management issues that they have. In fact, I've come to write this review hoping others think before they act. And sadly, reading some of the other reviews just before this, I'm amazed that the management continues to do business in the manner they do. Please have the patience to read all about the manager YELLING at the children in another party and causing a scene and closing her party and calling the cops on her parents. First, I saw tonight seven parties going at once plus randoms. A older gentleman got hurt, I think broke his thigh bone, and we all watched as the paramedics came in to care for him, strap him to the thing and roll him out after maybe 45 mins. During this time our kids were all escorted upstairs to eat and have cake. There were three families upstairs at this time. After all of the children in our group were served, we adults went to eat our pizza off to the side against the way where there were a set of couches. These couches were perpendicular to the last area where another family was celebrating. They had about ten little girls, age ten or so. There were the parents and a couple other parents in that group, maybe five adults. One male, the father. As we ate our pizza I saw him begin to serve his girls pizza. Half of them had their pizza when all of a sudden a young worker female, maybe 17 yrs old came up with her manager and shouted he pushed her. This happened in front of our party as well. We sat and watched what happened. The father was like "what? No. I didn't push her." There was discussion about pizzas. He said they paid for four pizzas. He walked away from the girl and came towards our group, his face in his hands. He said "what is going on?" Irregardless, we stayed out of it at this point. The manager Amanda came in very harshly. She did not "talk" to him or any adults there, she was angry and loud and harsh. She wanted them out. No discussion or quiet adult talk or anything. She literally told them they needed to leave and the mother and other mothers of the group came over and asked what was going on? The manager went over to the table where the children were and literally bent over the table, closed the pizza box very fast and rough, grabbed it off the table and YELLED at the little girl, "blame your parents!!" The little girl literally stood up, the parents were trying to gather all the food and freaked out obviously at the surprise of things, and the little girl backed to the wall and began yelling " you're ruining my birthday!!!! What are you doing? Followed by, "I hate my life, she ruined everything!" Now there's about six girls crying, the manager meanwhile is roughly yanking, and I mean, yanking things off the table and telling them to get out. So there's another mother trying to help get the girls downstairs, the parents are hurrying, and seriously, I was like, ok, this is enough! That girl (manager) went over the line! My cousin agreed. We followed them downstairs after a couple minutes because the manager also followed this family outside while they had to wait for the cops and parents to pick up the children. I felt that once this manager began yelling at the children, it almost didn't matter what she claims happened. Frankly, there were nearly forty other adults up there. I'm not sure what was claimed happened or what did happen. What upsets me is how this was handled. We went down, asked the plain clothed woman with multicolored hair if she were the manager. She said she was. I thought it inappropriate that she was yelling at the child and that if dealing with children is her business she handled this wrong and I didn't want to see her arguing her yelling at the children anymore, which she was outside doing still, or at their parents. She said she would speak to me about my concerns later. My cousin and I then told her no, she should take her concerns with the parent away from the children. I told her it was completely inappropriate for her to yell at the children. She denied it. So I told her what she exactly said, and she admitted, "yes I did say that" unapologetically. I further said that threatening the child and yelling at the girl and her parents and basically yelling to the girl she was calling the cops on her parents needed to stop now. Honestly, this "girl" lost her mind and had no right to be managing a place for children and parents. FOUR police did show up in front of all the children. Of course, we went back down to share how the manager escalated and threatened the children and parents, in front of everyone. Obviously, risk your own party to go here under this persons management. If she'd yelled at any child in my own party....??????? read more

My daughter Ashley had her 6 B-Day party at the Poway location. She and the other 8 kids had a lot of fun, but their were some problems. We felt the facility was understaffed and very disorganized . We found getting started confusing and we had to wait for some 15 minutes after the party started before we figured out how to get the kids jump ready. Their was little direction and guidance in getting the party organized and checked in. We felt like we were set adrift in the facility, and while the staff were very helpful they were few and far between. We also found the crowded parking lot required us to park next-door near staples and we wondered if the could reserve more space for parties. Finally we also had to provide our own cake which seemed problematic considering the$250 price for the one hour party. read more

This place has the worst customer service. I'd give it a 0 if I could. I booked a party and within the booking time and the actual party, Get Air changed their policy due to insurance reasons. I've had to cancel the party because I feel it is dangerous for 15+ kids to be jumping in the small area and my son loves (loved) to play dodgeball there which he wouldn't be allowed to do. How can you change your policy after I book my party and keep my deposit because I have had to cancel?? Terrible customer service. read more

Get air is a great place to be! Great family environment filled with many things to do! Great deals weekly! I recommend coming in, you won't regret your time here! read more

Great fun and exercise. Healthy environment for kids and teens. The staff are super friendly.

We had a kids party there and it was really fun. Easy for the parents, kids were happy and the staff were friendly and efficient. Would definitely recommend it for parties or just a fun day! read more

My kids love this place and they do seem to like the set-up better compared to nearby trampoline places, but I was very concerned with the incredible lack of supervision and nonchalance of the "referees" at our last visit. We arrived on a Sunday for an hour jump session at 4:00. It was incredibly busy, with several birthday parties in full swing. Despite the crowd, there was still plenty of room and the kids were having fun. Until I realized that there were only 3 referees for easily 200-300 jumpers. One referee was dealing with a hurt child leaving the dodgeball court ( the source of the child's injury) completely unattended. I brought it to the attention of the only referee I could see after witnessing a 2nd child exit the dodgeball crying. I continued to observe after all 3 returned to their assignments. Most of the time I saw two of the three standing together talking, both with their backs to the foam pits. They clearly didn't take their jobs seriously. Yes, you sign a waiver acknowledging that there is inherent risk in a trampoline park, but ownership has a responsibility to help minimize the risk by staffing and training their staff appropriately. read more

While the park was nice and big had a lot to do. I am concerned with the sanitary conditions of this place. I bought their special socks for 2.75 they require "everyone" to wear which is good and fine. However 10 minutes into jumping not only did I realize that not only were people not wearing these socks but there were many people not even wearing any socks at all. This is the perfect way to pass on not only fungus but athletes foot or even ring worm to many people on many different areas of the body. Being a medical professional myself the lack of concern for people's health is very concerning to me and I most probably will not be back again!! When I addressed this issue with the manager she just said well we don't have enough socks for everyone and if u have a problem with it there are other jump parks. So yeah we definitely will not be back and I will make sure to tell all of my friends read more

Both employees as soon as I walked in the door were rude and unhelpful. When attempting to put in the application that is required for even persons not participating in the park it took a total of 20 mins due to the system being outdated and slow. After fighting with the machine long enough one employee came over to assist my sister with completing her application. I walked up to the cash register and the other employee completely ignored me and waited for the other attendant to come back around to assist me. The cleanliness was not up to par whatsoever. Signs were falling off, the trampolines were dusty and the walls were dark as if they hadn't been cleaned in months. During our overpriced hour visit the disrespect and neglect for the safety of all persons attending the park continued. While I could go on for hours about my disgust with this place I won't allow them to waist anymore of my time. To say it nicely I only gave them one star because my son enjoyed hisself while getting to play. But I will never be returning here again. read more

My kids and visited Get air for the first time today. They could hear the music from outside the building and were excited about it before we walked in. My first impressions were that it was really clean, new, and smelled good ( some play areas smell like feet or rotten food). The trampolines looked like a blast. I say ' looked like' because my kids were not allowed to play in the main area. Under 46 inches, they quarantine you off in a small area roughly 400 sq ft. I had a 4 and 3 old in a area with barely walkers. Not fun at all. The staff told us that you had to be 46 inches or 6 years old to jump in larger area. Many of the kids in that area were clearing not but their parents had the forsight to lie about their age at check in. We arrived at 10 am to avoid the bigger kids but unfortunately for us, school aged kids in that area had the week off. Had they not, my kids would have had access to the larger play area. Seems to me that they pushed the small kids aside for the ones out of school this week. Get Air opens at 10am. Monday through Friday, from 10 am to 3pm most of their business are the smaller kids not in school. Thanks for pushing us aside even though you need our business to stay open. read more

Update my review after GetairPoway yelp online representative finally (after 4 weeks) connects me to a local manager Jordan. Jordan is a new manager and he is very courteous, he apologizes and says he will look into inconsistency issue between online and local computer system. He offers 2 free jump tickets for my inconvenience. read more

All for small business. went on 2fer Tuesday with toddler and 6month old. I paid for myself and my toddler. She enjoyed so much that we set up another day to go. She had been excited so much that whole week she kept talking about it! Went there two week later, and at check in I was asked to buy socks worth $5 for both of us. After getting to te jumper I was asked not to jump as I had my 6 month old on my lap. In went for refund same moment - very upset- why was I not informed when I was paying at the counter? The baby had been in my lap the while time I was the counter? Anyways, went to the counter. Refund was a pain. took staff 10 min to refund me for the socks... The staff member (same one who checked me jn) says you have to pay for the baby too, that's why the staff at Humber told me I can't jump. Seriously, now I need to pay $15 for a 6 month old who is taking a nap and is here because her sibling wants to jump. Owner was nothing but rude thru the process. I'm all for supporting small business but when a business starts being money minded they will loose customer. Staff is not aware of rules, maybe because they're creating one as they see. Never again. read more

We are prepaid with signed waivers and the line to check in and get a wrist band is at least 30 min. Also, be prepared to buy their special grip socks for an added cost. Terrible management! Can't wait for new place on miramar rd to open. read more

This place is way too expensive for what it is. Also, the check in is inconsistent. The 1st time we were here, my 4yr old was allowed to join her older siblings in the main space, the second time - even though it was quiet - she had to stay in the toddler space. This made her very unhappy. Just what I like to do, pay a lot of money and then console a crying kid. read more

Great facility. Poorly staffed. Always understaffed, never once had a smooth checkin here. It's Sunday, and there is only ONE person to check people in. read more

My 2 1/2 year old has a blast when I bring her here until this last visit....one "referee" kept singling us out and telling us we couldn't do stuff and then would ignore the people right next to us doing the same thing. Staff can't pick and choose who they enforce the rules with....it was disappointing but since I paid $16 for us to jump for the hour I put up with it. In hindsight I should've left...I was too afraid to have fun. Probably won't be back since there are several other options nearby. read more

The facility is amazing and so much fun for all. I wasn't impressed with the staff though. As far as safety goes they don't monitor size, rules or watch kids at all. There's little ones in the big kid zone and the teachers are goofing off tossing balls at eachother. read more