First time checking out this location. It is also owned by Carlsbad Skyzone owners. Customer service is just as amazing at San Marcos. This location is more compact, still cool free video games to play. Their concession stand has ample supply of ice cream and other items. Great prices just like Carlsbad! I would say this is perfect for toddlers and younger children. When we went with my almost 10 year old there were armies of 5 and under. Probably closer to 3 and under. I wish I knew about this location when he was smaller. They even have a jungle gym good for the younger crowd and opened their Skytower while we were there. Would highly recommend this location for the younger Skyzone members it's perfect size to chase your child around and not have them get lost. Their toddler time was popping. (Very busy, in the best way, like a small child party but plenty of room.) read more

I am extremely disappointed with what Sky Zone San Marcos has become under the new ownership. We showed up expecting the same experience we've had in the past, only to find out they completely changed the pricing and policies. The minimum jump time is now 2 hours instead of 1 hour, and the price has nearly doubled. To make things even worse, a monthly membership costs about the same as a single visit, which makes the pricing feel very misleading. Since I was there with 10-year-old kids, I thought buying the monthly memberships would be the smarter option because we could always come back. Unfortunately, after only 20 minutes, the kids were begging to leave. Most of the attractions now seem geared toward much younger children. It is nothing like it used to be. I went to the manager, explained the situation, and asked if they could refund the memberships since we had barely used them. I was simply told that memberships are non-refundable. There was no effort to help or make things right. Manager was extremely RUDE. This place feels like a cash grab under the new ownership. The value is gone, the experience is worse, and customer service is nonexistent. There are far better places to take your kids and spend your money. We will never be back, and I certainly can't recommend Sky Zone San Marcos to anyone. read more

This place HAS BEEN GREAT. ........ HAS BEEN . UNTIL New policy changes to be more uniformed with corporate. Everyone here is respectful and willing to help in any way. The policies changed under new ownership have corrupted the very reason why I even take my son there and also by speaking with many other parents and individuals within San Marcos sky zone, we have all came to the same frustration point /Boiling point. We used to have the LIBERTY of being allowed to jump with our kid ages 5 and under . Upon new ownership , Policies changed and made it so you can no longer do this. The reason I believe that is a disgusting move on corporates behalf, is there are MANY SPECIAL NEEDS CHILDREN OR CHILDREN ON THE SPECTRUM THAT USE THIS FACILITY SPECIFICALLY BECAUSE of its demographic in policy compared to other entertainment parks . Sky zone WAS trumping its competition in volume . They raised the prices slightly and implemented an ADD - ON option for the membership. HUGE NO NO !!!! We the parents that have children 5 and under which is pretty much 90% of your demographic, used this platform because it was a healthy place to let your kids express themselves and share time with mom or dad. TOGETHER AS A UNISON. You STOLE OUR LIBERTIES AND WE WANT THEM BACK. SO TO YOU CORPORATE SKYZONE! Please revert back to the policy that adults with CHILDREN 5 and under can remain free to jump for free with their children 5 and under especially special needs children.... 1 1/2 hours any day of the week. With no additional add on fees for adults or higher price implements. Thank you from ALL OF THE VOLUME YOU RECEIVE EVERY MONTH INCLUDING ME . We hope that you will hear and see this and think to yourself , HOW CAN WE MAKE SKYZONE MORE AFFORDABLE /ACCESSIBLE FOR PEOPLE SO THAT THEY CHOOSE US OVER "GET AIR" or other trampoline parks that can offer better policy and pricing than you. ON TOP of all this all the arcade games USED to be free to play. I understand putting a price amount on that could help but now they all charge to use as well. That's kind of a downer but UNDERSTANDABLE. I hope corporate heard this well and I encourage everyone to raise concerns on this topic it really does affect us parents in a very negative way and our children cause they are now confused that we can no longer share the jump with them when they just wanted to have fun with mom or dad. Used to be a place of fun but now my son acts out and instead of relieving stress for parents that use this facility to do that now we're getting even MORE resistance from the one person that matters our child who just wants to spend time with mom and dad and have fun. Thank y read more

We are incredibly disappointed with Sky Zone's decision to cancel Sensory Hour with only one hour's notice. For many families like ours, this isn't just another activity on the calendar, it's a weekly routine that our children genuinely look forward to and depend on. As a parent of a child with special needs, consistency and predictability are extremely important. Sensory Hour has been a valuable opportunity for our child to safely enjoy the facility in an environment designed to meet their needs. Receiving such short notice left families scrambling after already planning their day around the event. What is most frustrating is not just the cancellation itself, but the lack of consideration shown to the families who rely on this program. A little advance notice and communication would have gone a long way. Because of this experience, we have decided to cancel our family's memberships. We hope Sky Zone will reconsider how they communicate changes to programs that are so important to the special needs community and make a greater effort to support the families who have faithfully attended Sensory Hour every week. read more

So as of June 18th they have changed the rules. Toddler time is now only 9am-10am, you now have to purchase a minimal of two hours in order to jump. We did not buy new socks this trip and just wore grip socks and a worker pulled my child off the floor and when I walked up to the worker they told me I have to buy Sky Zone socks yet they are just not the orange ones. Meanwhile other older children are on the floor without even grip socks and even a family with shoes on the trampoline but yes my three year old is the problem. Side note the little game zone is now pay to play, I know that sounds stupid to complain about but now you have to buy and preload a card and yen eight credits a game. For games that are normally half working. read more

Took 2 of my grandchildren there to have some fun. Everything was well kept and clean, employees were kind and helpful. The only issue is that they seemed a little short-staffed because they didn't have enough employees to be able to keep the Sky Tower open. Several kids, including mine were waiting to play on it. One woman mentioned that it wasn't opened the whole time they were there and now their time was up. That's pretty disappointing. The employee at the snack bar was friendly and efficient, too. Will definitely be back! read more

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We went here on a whim and after 7pm it was only $10.00 on a weekday . Seems that if you go the last hour you save a lot of money . Took my grandson here and he had a blast ! Lots of things to do , I feel like 1 hour is enough unless of course you go with a large group of kids , then maybe 2 hours . Staff was friendly and attentive! read more

Sky Zone Trampoline Park - Play area - Trampoline Parks Near Me - San Marcos, California

Toddler (age 5 and under) parents this one is for you! - Weekdays are $5 10am-12pm for ages 5 and under) my daughter is 2 and I do get very cautious about trampoline use due to high injury risk, BUT we attended a friends birthday party there and I will say the toddler area I was very pleased with! - They have a climbing structure that is super awesome (her fav was the long climb tunnel on second floor of the structure, so fun!) toddler only trampoline area that was easy to stay off in our own little space for the most part, and free arcade. Awesome for a budget friendly fun toddler outing, we will def be back soon! - Grippy socks required (rightfully so) first visit they are included free, then you'll have to buy pairs if you forget to bring some in the future! read more

Sky Zone Trampoline Park - Making great use of the free arcade! - Trampoline Parks Near Me - San Marcos, California

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This place used to be our go to place but now its got new ownership and no longer offer 1 hour of jumping. It's a minimum of 2 hours for $30. We went to Altitude instead and wont be back to SkyZone. If the other reviews are true too, this place will be closed in no time. read more

They recently changed ownership, and now young children's safety is being monetized. I have two toddlers who I stay close to so they are not injured by another child- which has happened in the past and can easily occur in everyday if you don't keep a close eye on them ! I can't believe I need to pay just to stand there and make sure my children aren't hurt or accidentally hurt other children. It's also hilarious considering most parents are not attentive, so they want to punish the few good parents who do want to stay off their phones and watch their children closely. If anything, they should thank us helping them avoiding any lawsuits due to injuries. They have some nerve asking for more money considering that they only have one young employee "watching" this many children. I guess the money will go towards the ridiculous amount of TVs and arcade games. read more

We've been coming to SkyZone for 5 years and just cancelled our memberships. For years, the arcade games were free. Now, each game is 8 credits and it's $10 for only 5 games. Also, parents were ALWAYS allowed to be "observers" and with little kids (about 5-6 and younger), adults could jump/play with them. My husband was literally asked to leave the toddler area (as well as another adult with the "observer" wristband) instead of supporting our 3 year old. What a joke. This is not worth our money; what a cash grab now. read more

Wow, shocked at the complete change in what is offered now that there is new ownership. We relied on the toddler time and the included games when going. There was a small 5 and under area to keep littles safe. Well now these items are no longer offered. It was complete chaos with the amount of kids that were all jumping, no rules were being followed, the staff could barely keep control of areas. I asked for a refund because we didn't even make it 30 minutes before realizing it was not safe nor fun for my 5 and 4 year old. Done with this place. read more

Run! What is going on with this place. I've been coming here for a very long time and apparently they're under new management Terrible terrible terrible!! huge money grabs everywhere. You basically have to lock yourself into a membership other ways you're paying ridiculous. I've come here with different jump socks before with no issue and now they tell me I have to have sky zone socks. Or it's a liability please sky zone explain to me how it's a liability.. Run for the hills mamas . Find another park! Ninja factory is very close and it's right down the road! read more

if you have ever been here before and thought it was great .. it's not anymore .. new owner is a cash grab .. arcade games cost now .. no toddler time .. no 5 and under area .. at all.. snack bar went up in price .. and they do a minimum of 2 hours now instead of an hour .. don't bring your child !! read more

Shame on you Skyzone for cancelling your sensory time-the day of, with absolutely no warning. Zero compassion or regard for our kids who rely on routine and looked forward to sensory time each week. This place felt like a second home to a lot of our neurodivergent kiddos in the community. A space where they felt safe and free to be themselves. One hour a week just for them. All gone in a poorly crafted email to your loyal customers. I really hope that you bring this sensory time back at least once(?) a month, or after your "exciting changes and improvements coming to the park"...which apparently includes getting rid of this special time for our kids. I'm sure this was cancelled because it wasn't making you guys any money. So sad, and super disappointed. We will absolutely be spreading the word about this and will likely be cancelling our membership. read more

New ownership has implemented changes which include increased prices, reduced toddler time from 2hrs to 1hr, kids over 5 are no longer able to jump during this time, as well as parents must pay now to jump with their toddlers during this time. Toddler area has been replaced with dodgeball arena. We have been coming here for years but will not be coming back. I would recommend Get Air in Poway if you're looking for an alternative. read more

Great place just leaving here, it used to be a little bit better maintained and some of the stuff getting a little bit worn out but since get air envious to close this is definitely the closest place in a great place to give your kids a lot of exercise read more

By the time our monthly pass ended, we noticed all sections being opened and a new area that my children thoroughly enjoyed. Bumping uo to 4 stars due to the changes. I like that they offer food everyday of the week! Word of advice to manager: the scent that comes out near the entrance (you know your signature skyzone scent) is super overwhelming. My husband has commented on it each time he's came. I highly recommend reducing the strength or how often it's sprayed. read more

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Recently new ownership, you need to pay a minimum of $30/kid for a minimum of 2 hours. Way overpriced. Not coming back.

So about this sky zone this guy Michael lied to me and my friends about filming TickToks. We were very upset and even another one of his co workers told me to write a bad review. If you wanna know what he looks like, he has mega fluffy hair. We were running around everyone person the person because he sent us to other people to film TikTok's we wasted our time at glow zone. But besides all that it was fun when we had time. Love ya Michael. read more

I had my son's birthday party here, our host was incredible; she did a fantastic job making the event fun for everyone! I was planning to leave a 5-star review based on that experience. My opinion changed a few days later after interacting with the manager in San Marcos. We have a membership here, and during the party my two kids never received the socks that were supposed to be included. When I visited a few days later (October 13th) to ask for them, the manager refused, saying she could "get in trouble" for giving them out. She insisted on charging me for the socks even though I just spent $400 a few days prior. I was shocked that she was willing to ruin a good experience over just socks. read more

We normally goto the Carlsbad location but since each is different we drove a little further to check out the differences. There's a free arcade, the usual jump zones and exclusive 5 & under along with 10 & under zones. Good for all ages. They have one of those ladders you normally see as a carnival game where you try to traverse it but the ladder may flip upside down. Great challenge. There is a space for parents but nothing like the parent lounge at Skyzone Carlsbad. The overall square footage seems smaller but a nice change of pace to mix things up. I recommend giving it a look! read more

This place is great for families with children of all ages. You get the best of both worlds with an arcade and the jump areas. Prices are reasonable even for their snacks and drinks. Perfect for parties, there are a few designated rooms which allow you to have a pizza party if desired. The play areas are clean and maintained. Staff are constantly vacuuming and walking around making sure people are safe and wearing their designated orange socks. I knocked off a star due to the fact that the available arcade games were not working properly. One had only one shotgun and another had a steering wheel that didn't work. Aside from that, price, value and selection- it's an ideal spot to let your kids run around to get them tired enough to nap. I'd be back for sure. Maybe to take advantage of the Adults night out! read more

Sky Zone Trampoline Park - Driving with my baby - Trampoline Parks Near Me - San Marcos, California

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customer service at the ice cream concessions was the worst tonight. The prices for the ice creams were off and i made the workers aware and they were rude. The male worker told his coworker to just ignore me. No one is checking heights at the toddler area so all you see is teenagers going in and out of toddler area read more

I will not be bringing my son back to any Sky Zone. This is not the first time we've had an issue here with older kids hurting little ones., but this time was by far the worst -- and the response from management made it even more concerning. During our recent visit, all staff were gathered at the front, and there was zero supervision in the trampoline areas. A teenager took a dodgeball into a restricted area and repeatedly pelted my 10-year-old son, including directly in the face, knocking his glasses off. My son eventually lay down crying and messaged me to come get him -- he was too afraid to walk past the teenager again. By the time I reached him, he was crying and had a red bump forming on his forehead. I took him to the front and spoke with staff, but was met with a very dismissive response. They spoke briefly to the teenager but took no meaningful action, so we left- just, "he said he didnt do anything." OK so he's free to do it again. Before leaving the parking lot, I noticed my son had developed a serious goose egg on his forehead, an additional bump on the back of his head, a bruise firming on his arm, and large red welt across his back. As someone with a medical background, I know just how dangerous this could have been -- especially being hit in the face with glasses on and in the back of the head. I went back inside and asked to speak with the manager again, only to be told, "We'll call you if we need anything." There was no real concern shown for my son's physical or emotional safety. I showed them the developing bruises, and they reviewed the video but downplayed the severity as "just kids playing." This was not harmless play -- my son was targeted and injured. I politely requested multiple times for the regional manager to contact me so I could simply discuss the situation and ensure this wouldn't happen to another child. No one ever called. I am not an overreactive parent -- I fully understand that kids can get rowdy and accidents happen. But this was not an accident. And the complete lack of supervision, accountability, and follow-up from management here is appalling. Parents: if you visit SkyZone, please keep a very close eye on your child. The staff are not monitoring the play areas, and if your child is injured, you may find that the management simply does not care. To the one staff member who initially showed us empathy -- thank you. To the management: your lack of responsibility is unacceptable. You owe it to your customers to take children's safety seriously and train your staff accordingly. read more

This one is pretty small. They've got a few spots geared more towards littles. Not great for older kids!

Shout out to Jacob! Amazing customer service. Kids love this place. Great new upgrade. Free games, Pizza, candy, ice-cream. but this time We had to ubrupty leave having just arrived 15 min into jumping. Jacob helped us with a refund. He was genuinely concerned if there was a problem. I explained we had family matter. Thanks again jacob you're awesome read more

We attended a birthday party here for my son's friend who was turning 5. The party had a room (the room was small considering all of the adults and kids that had to fit there, but we weren't in there too long. The kids had a blast jumping on various platforms and trampolines. My son liked to get his energy out here. The one area I wish they would watch a bit more is where they jump from a platform into a flat area. The kids often jump recklessly and if there is not a staff member there being sure that other children are out of the way they can get hurt. The party had pizza which was decent and overall it was a good experience. I'd come back here again. read more

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We had a great experience at this location earlier this month for our daughter's birthday party. Scheduling was easy and the location was responsive to any of our questions. On the day of everything worked out nicely. We arrived 1 hour early and they were able to place our cake and ice cream in the cooler so it didn't melt while we waited. Awesome! Once our time arrived we had a clean set-up space with table covers and plates/ napkins/ cups set out. There was adequate space for food/ cake/ drinks, seating etc. Trevor was our host and he was GREAT!!!! I mean he was attentive, checked in often and had everything rolling on cue without making us feel rushed. We requested a few things and he was so pleasant and helpful, he definitely made the experience! This was my daughter's first birthday party and as any parent...having a flawless process can make or break the day, and Trevor killed it! Thanks Trevor! Checked in and signed our waivers, received our socks. All the kids had a great time jumping and enjoying the trampoline space we look forward to returning in the future. Thank you SM Skyzone! read more

Sky Zone Trampoline Park - Room with set up: table covers, plates, napkins and cups were on the counter. - Trampoline Parks Near Me - San Marcos, California

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I want to express my concern regarding an incident at Sky Zone San Marcos. My child was hit by another child, and after reporting it to a staff member, I waited over 30 minutes with no follow-up. During that time, the same child also hit a girl, and still, no action was taken. When the manager arrived--a young man around 16-18 years old--he said he had just gotten there and could not do anything. I was also told the general manager was present all day but sent this young man instead. I am not comfortable with how this situation was handled and feel the safety of the children was not properly ensured. I hope this matter is taken seriously to prevent it from happening again. read more

Sky Zone is such a blast! I went recently, and I don't think I've had that much fun in ages. The trampolines are amazing. The obstacles were another highlight for me as they were challenging but so much fun! The dodgeball courts had such great energy, and the foam pits were hilarious--I couldn't stop laughing as I jumped in. I love how there's something for everyone, from casual bouncing to testing your skills on the obstacles. The staff was super friendly, and everything felt clean and safe, which made the whole experience even better. Whether you're going with friends, family, or even solo, Sky Zone guarantees a great time. I'm already looking forward to my next visit! read more

The customer service can improve a lot. Are they not enjoying their jobs? Went there with my gson. Stood there a while before anyone acknowledged me. They were busy chatting with each other. I felt like they are not happy with their jobs. I don't think I'd recommend this place at all. read more

My grandkids had their birthday party at Skyzone San Marcos. I had my doubts how it would go as my kids grew up with Chuck E Cheese. What a wonderful surprise. The facility was clean and smelled nice especially since there were tons of shoeless kids running and jumping around. The restrooms were clean and well maintained. We checked in and we're escorted to the party room and our hostess, Ashley, greeted us and let a know how everything goes. We had 2 hours and that was enough time for pizza, jumping and cake. Before you knew it the party was over. I'd recommend getting 3 pizzas, they weren't very big and some of the adults might have wanted a slice. The do have a well stocked snack bar. I would definitely bring the kids back here again, even if it were for a play day. read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - San Marcos, California

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Been going here once in awhile for a few years. Used to have a dodgeball court a few years back. Mostly for kids, but still fun if you're pretty active and acrobatic. Theres a covered foam pit section, Basketball court and jump net sections. The do gave a small section for kids and an interesting obstacle course section for you to rest your ninja warrior skills. The big section is there for everyone to jump around and bounce of the side sections. Theres a small arcade and food court if you're waiting and killing time while everyone else is out doing parkour. read more

What a fun place! So many obstacles and so much to do. Even my older adult kids had a blast. The arcade area was even free, although many were broken. Decent pricing on the drinks & treats. Worth the price of entrance, which wasn't too bad at all. $18 for an hour, $20 for 90 min, $22 for 120 min, $28 for 180 min. Staff at every station to watch the kids. Sorry if tmi, but I thought it was so nice of them to offer pads & tampons in the ladies bathroom for free. We definitely will be back. read more

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We had been invited to a party this last Saturday and Leayla was our host. She was an amazing host, kids had fun with her and she was very tentative. Overall experience was amazing at skyzone and will be booking our daughter next party and asking for Leayla to be our host. read more

Took my nephew on a Sunday 12pm for 2hrs. The process to purchase your ticket online saved a lot of time. When we arrived we had to fill out a waiver and that was it. 2hrs for only $22. We live 35 mins away and it was worth it. This location is one of the cleaner facilities. Each section has a staff member properly monitoring each section. They have a warrior course which adds great entertainment and something different than just jumping. There are plenty of treats to buy if you stay long. Extra bonus is they have a handful of video games FREE to play. Only suggestion is a sign on each bathroom door that says "PLEASE WEAR SHOES." I think it's kind of gross for kids to go to the bathroom in their socks then go jump & roll on everything. read more

Very bad experience here! I already paid and they tried getting more money out of me which I didn't have, I came here to support them when I could have gone to other trampoline parks much bigger and better than this one. If you are trying to decide where to go, DO NOT COME to this location I never had any issues anywhere else but here. read more

I had a birthday party here on a Sunday afternoon and all had fun. Booking online was easy, they called me a week before to talk live and confirm details, and a checklist of what to do was provided upon booking. Pizza, nuggets, lemonade and fruit punch were liked, and they were fine with outside food coming in as long as they didn't offer a similar product on the premises. Our hostess was attentive, thoughtful, communicative, and proactive. She told me in advance when she was going on break, suggested we get some drinks in the room because inevitably some child will forget a water bottle (yep), and she was great about serving the food and the cake we brought. They had navy blue tablecloths already set on the tables and they do provide the cake serving knife. You do need to bring extra plates and napkins for adults. Everything was very clean and the staff was on top of monitoring safety hazards from the jumping. Some kids who got tired of jumping really enjoyed the video games, so there was something for everyone. One safety hazard was the slippery floor in the dining area, and that the dining area was raised by maybe 4-5 inches. This created tripping and slipping hazards, and one child fell pretty hard on his arm. Upon us reporting this, they put a caution sign in the area to prevent more accidents. This was not a good design; it is unclear what purpose the raised dining area serves. A few other hiccups we experienced- not all the waivers were recorded so that took more time to process. I actually saw waiver confirmations from parents and they weren't in the system. Additionally, I had to sign a receipt and when they handed me one they didn't ask for a signature. I had already left when they called to have me sign. They were super apologetic- really not a big deal. It also gave me an opportunity to notice that a couple of the food items I canceled were charged and they refunded me without any issue. Again, these were hiccups and overall this was a good experience. This was a very easy and straightforward party- full service. I would definitely recommend! read more

There was a 5 year old turning 6 year old wearing Art the clown from Terrifier costume (Rated R movie) in the toddler area around 5pm on Sunday. My kids (3 and 8yrs) were really scared and they didn't want to stay there. There were a few other young kids who were crying and running away from the toddler zone. I talked to the manager that his costume was too mature for the age group who were playing there, but she said there was no costume policy and she allowed the kid with the costime to play for the rest of the jumping time since it was 10min left (tho they were there for another 30min). I told the boy's dad that he should move to the older kids area and not 0-5yr old area, but he said his son was 5 and had a right to stay in the toddler area. It's dissapointing that the business cannot stand up and make a better environment for everyone. Skyzone should have some rules about type of costumes, type of areas, and/or time of the day, etc so that kids in all ages are happy to play. read more