A metal rod got into our pool, not noticed over the winter, and destroyed our pool. Got several estimates. Generation was the only one that presented a detailed description of what would be done and how, along with specifics on options. Work was completed quickly and our pool is brand new! New tile is perfect Left yard spotless. Competitively priced. Definitely recommend. read more

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My wife and I recently purchased a home that came with a pretty dilapidated pool. We had never owned a home with a pool before so we were a little nervous about the whole thing. We first reached out to a couple other companies for quotes and information before finding Val and his team. From the first time that we talked, I felt very comfortable and could tell that he was very professional and passionate about his business. I had a million questions, and he took the time to answer all of my questions and concerns. This made it an easy decision to move forward with this company. Val came to our home to survey the job and provided a quote back to me very quickly. I was also surprised to see that his price beat out the competition by a nice amount. So we decided to sign the contract and hire his company. Generation pools did an awesome job from start to finish. His crew was extremely professional and cleaned up everyday like they were never even there. There were no surprise charges along the way and everything was communicated very well. Once the job was complete, the pool looked amazing! Val also contacted me a few times and stopped by after the process just to check on the pool and make sure that we were satisfied. I highly recommend this company! read more

Generation Pools just finished our pool plastering job today. Throughout the process I was impressed with their professionalism, courtesy, follow-up, timeliness and quality of work. It was a wonderful experience start to finish and I am so glad that I made the correct decision to work with this company. Kudos to Val and team for making the project run so smoothly. Dan A. read more

Great quality work on the pool by the crew and a good owner! However, poor customer service and communication with office staff at times which made things confusing and frustrating (eg, we will be there tomorrow, then didn't show after I was waiting... checked in at 11am asking when they would be there, Erma said "by 11am" ... I let her know it currently is 11am, and then after a bit she said it would be the next day instead). Just one of the several examples of frustrating communications with her. Overall, glad we went with them as they cost less than the other company we got a quote from despite the frustrations. read more

Val and his workers were great! Our 20 year old pool needed a remodel. After contacting several companies, we chose Generation Pools. From the start to finish it was organized, on time and completed with quality. I had read all of the reviews and saw that some people had some concerns. We did not have any of those issues. In fact, from demolition to plaster only took 16 days! We are very happy with our new pool and recommend Val and his staff with confidence. Tim read more

Valentino and his crew did an amazing job on my pool. He was very responsive and his price beat all other quotes I received by a huge margin. His crew arrived on time, they worked fast and the pool looked great. I had a few questions after the replastering and Valentino responded quickly. Great service. I would highly recommend this company. read more

Generation Pool Plastering - Generations did a great job on the replaster and retile of my pool. - Pool & Hot Tub Service Near Me - West Sacramento, California

Val and Erma were beyond amazing to work with. Incredible customer service, with texts, phone calls, and emails every step of the way. We had an amazing experience with Generation pool plastering and would definitely recommend them to anyone!!! read more

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Terrible customer service. I am getting bids for my pool remodel. I reached out to Generation Pool Plastering. They took two days to respond my email and stated that I give the office a call. I called them and the woman who answered said if I give her my phone number, someone will get back to me in two to three days. If this is how they handle a potential customer, I could just imagine how they would treat a customer they are doing work for. Go back and look at your negative reviews. Most deal with you not getting back to them in a reasonable amount of time. read more

Sometimes, a company is so good that they are booked solid and you have to wait a little bit to get a return phone call or an appointment. I have a few big projects I need to have done on my house and one of them is the pool. The last thing I want to spend money on is refinishing my pool, but last year two other pool companies told me that I needed to do just that. Wouldn't you know it, these two other companies came out and assessed within a couple of days and both of them quoted an extremely high price and recommended complete redo of the pool. One of these pebble tech type pool companies has done several pools in the neighborhood. I'm assuming they won the business after they did an inspection, and made the recommendation. Now I know the recommendation didn't feel right, because it wasn't right. I can't imagine why a 20-year-old Pool would need to be re-plastered. My pool didn't have leaks, just some discoloration and a little bit of the pebble tech finish coming up into the vacuum bag. I've been dreading this expensive restoration project that I had been told I needed to have done or all kinds of damage could happen to the integrity of the pool, damage in the yard, etc. I decided to look for a pool plastering company and maybe plaster or quartz finish, because something felt off about the recommendations from the companies who were quoting me exorbitant prices for new pebble Tech. I found the recommendation to Generation pools from a neighborhood chat site and called to have them come out and assess the situation and give me an estimate for replastering my pool. I received a prompt response and communicated with owner Valentino via text to set an appointment for him to come out. He worked with my crazy schedule and to my surprise, said that I don't need to refinish my pool. The structure of the pool is fine. If I can enjoy it with the discoloration, I can leave it be. If I do decide to refinish, it is only for aesthetics, not for the Pool foundation or structure. I am extremely relieved as I really don't want to spend this money right now. I will, down the road, get my pool refinished, and when I do, I will call Generation pools, and Valentino. Being honest, having integrity, is best in class in my book. I can see why Generation Pools was so highly recommended by the folks in Folsom, who have used this business, and I will certainly recommend them to anybody who asks me about the subject. To the complainers here, I say, be patient, be nice, this is a small business, honest to a fault and this company is worth the wait. read more

Generation Pools did a fantastic job on our pool re-plaster project. It looks better than we ever imagined and the price was very fair compared to other bids we received. We were fit in during a very busy time and it was completed in time for the summer heat. We chose the quartz finish in a medium grey with acid wash. Pictures don't do it justice; it is not rough on the feet yet you can still see the specks and shimmers. Very happy with their work and employees were very nice and Val is very experienced and has good advice on which products to choose. read more

Generation Pool Plastering - Pool & Hot Tub Service Near Me - West Sacramento, California

Valentino and his team made our replastering process a breeze! We bought our home with an old unused pool that had been empty for over 5 years and they worked with our budget to get it looking fantastic! We got new plaster, led pool light and new filter. Would recommend their services to anyone! Valentino even took time to advise me on other issues that came up long after the job was completed. read more

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I reached out to generation pools after seeing their 5 star yelp review. I left a message. Within 24 hours erma had reched out to me. She said her name and where she was calling from, "This is erma from generation pools" and went strait in to ratteling off questions. What's your name, address etc.. She ended by telling me Valentino would be calling me to schedule an appt to look at the pool. She never introduced her company, or even let me knlw the reason she was calling. The phone call was strange and cold, but I went along with it since there are not a ton of companies who specialize in replastering. Valentino said he sent the estimate a few days later. I never received it. When I let him know he made it clear that he gad already sent it. I was expecting a response like "sorry about that, can yoy confirm your email address and I will resend." So I receive the estimate and send it back. I signed 2 of the 3 places I was supposed to. He asked me to resend. So I did. I texted him to let him know I had sent it back. Within a few hours erma was calling me asking me to send it. I told her I had sent it to valentio. She sounded very irritated, told me I hadn't, and if I had Valentino wouldn't told her he didnt have it. I texted Valetino again and told him I had sent it a few hours ago. He then wanted me to update the invoice with the color I had chosen and add it to the price. I do sales for a living and have never asked a client to update my invoice. I didnt have a printer at home and I told him I would do it the next day, which I did. I never heard back, so I followed up a few days later. The next morning I get a text threatening to pull me from the schedule if I dont get him the update. I tild him I had sent it and he should check his spam. Everything I sent them had to be sent multiple times. Everytime they gave me dates it was for the pool to be drained and then the next day to start, even though we told them multiple times, by phone, email and text, that the pool was already drained. He found my email in spam and asked me to resend it, like spam means it's crumpled up at the bottom of a garbage can. If it was that much of a hassle to begin with, I knew it wouldn't work. But maybe, as Valentio implied, I am the one with the issue communicating read more

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Generation Pools did a excellent job! I had 4 quotes and in the end decided on Generation Pools. They started on October 8, 2019 and it only took them 2 days to replaster my beautiful pool. I couldn't be happier!!! Thanks again! read more

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Valentino, Erma, and Generation Pool Plastering did my pool in Roseville and I can't begin to say how pleased I am with the job they did. I had them remove the old plaster and tile and replace it with new diamond brite plaster with new edge tile. Valentino made sure that everything was installed to his high standards. They are a family business and they treat you like family. Very professional, does what he says he'll do, and shows up on time every time. Thank you for the great work! read more

Generation Pool Plastering - New plaster, new tile, filling up with fresh water - Pool & Hot Tub Service Near Me - West Sacramento, California

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Our pool had many long cracks in the plaster and some were leaking. We got bids from a few plaster companies and spent many hours researching each one. No one knew what the pool structure was like under the visible plaster or the extent of repairs needed to the concrete shell, so we got a variety of options for structural repairs by different companies. Some wouldn't even give us a bid! We met with Gregory from Generation Pool Plastering and he was knowledgeable and professional and answered our many questions and assured us that his company takes structural damage seriously and performs the most thorough permanent repairs. Gregory's original bid included items we discussed with him in person with several options of changes or additions to our original pool, such as upgraded plaster, auto fill feature, new light, equipment, etc. with prices listed making it easy for us to choose or reject any items up front. We chose Diamond Brite Ivory plaster since we prefer light plaster but wanted the longer warranty with stronger plaster. We got on their schedule after swim season knowing ours wouldn't be a fast job - and we also had our deck replaced at the same time, which extended our construction schedule. Our pool and deck remodel is done now after 2 months and we are happy customers. Everyone we dealt with was friendly, professional, honest, helpful and knowledgeable. Communication was great throughout the process. Coordinating their work schedule with the deck company was easy. When additional repairs were discovered the additional prices were communicated to us immediately and were reasonable. The tile guy saved us money with his creative placing of tile on the uneven beam. Their prices were great for the quality and quantity of work they did and there were no invoice surprises. The crews were careful and clean and parked heavy trucks in the street, not in the driveway, which we appreciated. The end result is a pool that looks new and strong and clean and it's exactly what we wanted at a price we could afford. I highly recommend Generation Pool Plastering! Thank you Gregory, Erma, Valentino, and your whole crew. read more

So I contacted Generations Pools mid November for an estimate. I told them I was getting other estimates from 3 other pool companies which takes time, especially with the rain and my very busy work schedule. I agreed to go with them and sign an agreement. I get another "revised estimate" from Erma with a price increase of about $1000. I ask if there was something I missed and why it had gone up. She responds back and says, that my estimate from 45 days ago was no longer valid and that "prices are constantly going up." I couldn't believe it and had to read the email twice. I got no email stating that the price was only valid for a particular time, nor did Erma even tell me why the price went up. So from what Erma is saying, prices are going up approximately $1000/month. I'm not sure if this is the business model Generations Pools uses, but it's fraudulent and grossly misleading. I do not know if this is a decision by the owner or Erma's call to "sneak" in this price increase without disclosing it. If I was the owner and found out my employee did this I would terminate them immediately. Just to add, I spoke to another company and for the line of work that I do I was not only praised but given a 10% discount. Erma penalizes me an adds on $1000. You lost a $20,000 job to try and squeeze a pathetic $1000. I'll be filing a complaint with BBB. Thanks Erma! read more

We had a great experience with Generation Pool Plastering. I had originally called 3 companies and when I called back the salesman on the company I was going to go with he never called me back, so his loss. I then did some more research and saw the great reviews with Generation Pool company. Valentino came out within 2 days of when I called him, we were only able to talk a few minutes but I got a good vibe from him. He measured the pool and sent an estimate the next day. I don't automatically take the lowest bid for house projects. I usually call 3 companies, and assuming my interactions with all 3 are the same I take the middle bid. In this case I not only felt the best about Valentio but his bid was 10% less than the other companies. Since I was rushed the day he bid, my wife and I had to go down to his shop and he patiently explained the color choices to us, we picked our color and signed the contract. The office followed up with an e mail scheduling the time we would have our pool drained. The company comes over and puts a pump in the pool to drain it. The put it in on Friday and has us plug the pump in Sunday morning. On Monday morning 4 guys came over like a finely honed machine, had the plaster chipped out and the tile cleaned in 4 hours. Then on Tuesday the office called me and said they would try and plaster the following day if the weather was OK. They also offered to bring a startup chemical that is necessary for new plaster as the water goes in. They also gave me the name of a pool service that does a lot of startups. I had only used a pool service during the start up when the pool was built so that was very much appreciated. I hired their recommended company. They also give an extensive well thought out e mail attachment specifying actions the owner needs to do even if hiring a company. Every possible scenario is covered in detail and you know what to expect. On Wednesday the crew came around 10 AM and were gone by 3 PM. They did a great job. What I learned from the e mail and this experience was the curing process of the plaster really affects how it looks. My first plaster was white and that is apparently the easiest to cure, this time we went to Tahoe blue. You must brush it, 3 times a day for several weeks. Even though the instructions tell you the look of the plaster job will change and get better as time goes on, it was a little bit concerning at first. However as described the color starts to settle in, the discolorations go away, as long as you put the effort in. Now 6 weeks in the pool is a beautiful shade with no mottling or discolorations anywhere. So to sum up, great company, efficient, friendly owner (Valentino) and friendly office people in my case. Add in quality workmanship and good prices, overall great experience. read more

We recently completed an owner builder pool and used Generation Pool Plastering. This was our second owner builder and used them both times. We are extremely satisfied and happy with the plastering, we used Manzillo blue with diamond bright. The plaster makes the entire look of the pool!! Valentino was very prompt and super accessible when we needed him. His son Gregory with Rodriquez Tile did our tile and did a beautiful job as well. We would highly recommend this family business as they were such a pleasure to work with and made our final project absolutely beautiful! read more

Val, Erma and Ed are outstanding!!! I had a new pump installed by my "other" pool man and it was not working properly. So I decided to go with Generation Pools to come look at it. Ed came by to look at it and it was fixed within 5 minutes. I highly recommend Generation Pool. Very knowledgeable people. read more

Used Yelp reviews to contact this company due to high reviews, but was disappointed with the results. I called in to office and asked to contacted to setup an appt to estimate pool replaster project cost, was never called back. After a few days for not being called, I even did a 2nd follow-up call to say I wasn't contacted and same result: again no call back. Again, disappointed in the customer service, which is unfortunate as it looks like they do quality work. read more

These guys just completed my new pebble surface and it came out amazing! All the workers were very professional, they rang our doorbell each morning that they arrived and gave us all the info we needed. They were really good about masking off the house from overspray and cleaning up their mess when the job was complete. Very high recommendation! read more

The folks at Generation did what they said they were going to do when they said they were going to do it at the price they quoted. Can't ask for a lot more these days. Their crews did excellent work, didn't take any short cuts and always left the place clean. Our pool was just resurfaced this week so the review may be a bit premature. Based on how they handled the project I am confident that if we have issues they will stand behind their work. read more

Disappointing! Don't let the stars on previous yelp reviews fool you like it did me! Don't believe they will respond in the five or six hours as indicated on their review! I had to call 2x to get a call to set up an appointment for an estimate (Irma never picked up on the first call and on the second call, she said she would let Valentino know I was calling a second time). The first call was on a Tuesday. I called back on Thursday. I finally got a call back at 4pm on Friday for an appointment the following Monday at 9am (there was no sense of urgency on the company's part to call me even though Irma said she would let Valentino know I called a second time). Monday at 9am comes and goes with no phone call as to where Valentino was (who was the person who made the appointment) or why he was late. He calls around 9:45am to say he's late (no kidding!) and said the previous appointment had too many questions (like he was bothered by this). I ask "is he on his way?" He responds "I have one more appointment before you. I can try and be there by 10:45." At this time, 10:45am was a guess and not a firm commitment and I could not wait all morning when the appointment was at 9am! I decided to move on as this is not a very professional way to return calls and set up appointments and it is bit of foreshadowing of how communication might be if a contract was signed and the work began. If this company is growing faster than it can keep up, hire more people who can answer phones and keep commitments. Poor customer service will end up in lost business and bad Yelp reviews! read more

Did a amazing job on our pool. They keep there work and do a great job. Would recommend them to anyone. If you want a great work done at an amazing price call them. They will take care of you. Thanks guys. read more

I highly recommend GPP. I talked to four different companies before getting started. I really wanted to go with GPP, because they had the best price, but sometimes best price doesn't mean best work. My concern vanished after I talked with Valentino, who visited me to answer questions. He really came across as professional and interested in explaining how things would go. The work started on time, and finished surprisingly quickly. Valentino and Erma were responsive to my questions at every stage. In fact Valentino was really patient and helpful when I was over-thinking the start-up process. He took my calls and answered my questions. He even spent a Sunday finding me a pool pump guy, to help me out when a pump failed. The job went well and the pool looks great, at the best price. Great Work! read more

Just had my 40 year old pool re-plastered and tile cleaned and all I can say is that it is now beautiful!! All of the crews were fantastic from the very beginning to the very end of the project. Attentive to the detail and left the area better than when they arrived. Being in the building industry myself, their crews are what I expect from my own, on time, clean cut and friendly, including excellent at their trade. I would highly recommend them for all of your pool construction needs. read more

We had some pool work done with Generations this year. The final product turned out just ok but the entire process of getting there sucked. The company was unprofessional and very difficult to communicate with. Certain portions of the job weren't done on time. They were unable to accommodate a few minor changes we had requested throughout the process. It was really just not a great process all in all. Looking back I wish we would have went with someone else. Generations definitely isn't a company I would recommend to family or friends. read more

I just recently had my pool restored by Generation Pools Restoration. I highly recommend this company for anyone wanting the kindest, professional employees beginning with Valentino, Erma, and their whole crew, under the most difficult circumstances - having a plaster shortage. Valentino and Erma scheduled my pool on June 9, 2021 to be started ~ back in February, and it started precisely on that date. The crews cleaned up so professionally after each phase. The employees were so kind and efficient, just really a refreshing experience for me a single person. I was constantly in contact with Valentino trying to juggle his product and complete the job. He was so very professional and honestly, I probably would have lost it, Ute he was calm and reassuring. With all that my pool was emptied and filled within the time period promised - under the worst of circumstances. My pool comany owner, and state licensed to inspect pools said it was the best plasterIng he had seen in 10 years. He was just so impressed. So, kudos to the company, employees and owner. I will recommend them and encourage you to use them if you need their services Suzi N read more

These guys were amazing!!! Great service, cleanup was impeccable and the price was very fair. Everything Val said would happen, happened and on time. So impressed with this company! Thanks Val! Keep up the good work!! read more

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I did not have a good experience with generation pool. They obviously sent me their worst crew. It was during busy time in July. Perhaps because my house is not in a nice neighborhood they felt I deserved less? the crew left plaster and garbage around my yard, they forgot to install a part in the skimmer (as I had a leak) so they had to take it back apart after pool was filled and the resultant caulk job is messy and looks horrible. They also broke the coping around the skimmer when they replaced it and just caulked it too - when i said something to owner Valentino, he just replied that people make mistakes. No offers to make it right. The bottom of pool is all mottled, there is also staining on the bottom that appeared not too long after project completed but was told it is not covered by pool finish warranty?? There is also staining "dripping" down the wall from one of the pool jets from where they had plugged the jet with a towel while they finished replastering. He sold me the upgrade on the pool plaster finish but it does not look good - maybe because I decided last minute and instead of telling me the mix would not work out well, he was more interested in the money and went ahead with it. The plaster on the the swim-up seat is uneven and other areas on bottom of pool are uneven and not smooth. Unfortunately, I am unable to recommend generation pool plastering. read more

Another boring 5 star review, but these guys deserve it. Professional, courteous, great quality work, exceptional service. We just finished having our pool completely resurfaced by Generation Pools. The process was hasslefree. Every single one of their workers was kind, courteous and respectful. Valentino is absolutely awesome to work with. He goes the extra mile for his customers and it shows. Not only that, but the pricing was at or below every other bid we acquired. I would've gladly paid extra for the service we received. Don't waste your time getting multiple bids. Just go to Generation Pools and hire them to do the work. You will be very happy. read more

Have been extremely pleased with Val and his crew! Val able to plaster my pool in the middle of a busy season in record time. I found him to be extremely communicative, offering incredibly prompt replies to the smallest question. The entire crew was friendly and polite, and did an absolutely beautiful job. I feel very fortunate to have landed in their capable hands. I would highly recommend them! read more

They might be a good company, but I didn't go with them, because the person answering the phone was not as helpful (and somewhat condescending) as compared to other folks I've been calling. read more

I was referred by my pool service Nunley's Pool Service out of Roseville. Dave stated that he services several pools that were done by Generation Pool Plastering and was extremely pleased with the work that Valentino and his team performed. Valentino, Erma, and Generation Pool Plastering did my pool in Citrus Heights and I can't begin to say how pleased I am with the job they did. I had them remove the old plaster and tile and replace it with new Diamond Brite plaster with new edge tile. Erma had me go the NPT on Mercantile Ave in Rancho Cordova and pick out the tile and the showroom is great! Sherry assisted and was so knowledgeable and helping me pick the Diamond Brite and tile colors. I choose the Marlin Blue Diamond Brite, Trident Turquoise tile and Essence tile on the steps. Valentino and Erma and their entire team were amazing! The entire team did not waste any time and completed everything in record time. The team very respectful and did an amazing job keeping everything clean. Don't waste your time getting multiple bids. Just go to Generation Pools and hire them to do the work. You will be very happy. read more

Generation Pool Plastering was recommended by two coworkers who were very pleased with the work they did on their pools. Everyone from Valentino Sr and Jr, Erma, Eduardo and all their crew from start to finish were helpful, professional, courteous and hardworking. The quote to resurface our pool was well below the other quotes we received. The work was completed on time, it looks fantastic. Valentino has also been helpful with questions we have had through the whole process and even with questions about caring for the pool after the work was completed. If you need your pool redone, call this company first. read more

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Generation Pool Plastering installed NPT Stonescapes "Tahoe Blue" in our pool in Reno, NV. My family and I are extremely happy with the work and the finished product! We are so happy that our pool contractor, Conscious-Environments Inc. found Val (owner) and his willingness to travel with his awesome team from the Sacramento area to Reno to do this project! Thank you Val and the rest of the Generation team! You guys rock!! read more

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Very happy with the final product of my pool renovation. I would recommend Generation Pool Plastering to a friend or client. read more

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Thank for your bid for pool plaster! So refreshing to work with a non abusive pool contracting, professional company.

We used Generation for our pool replaster job. This was done 1rst week of March! We couldn't be more pleased! Everyone in the company were top notch, from Valentino Jr to Erma, all the crews that came out to do their various jobs were just excellent! This job was done in no time. The crews were here on time every single time. The pool looks beautiful! Use Generation Pool Plastering, you won't regret it! Mike Kennedy read more

I just got to say this company is poorly managed. It has been over three weeks since talking to Valentino regarding an estimate to plaster my pool. We set a date to have estimate done, I took a day off to be home and no one showed up. I called Valentino and he assured me someone came by. But have not received the estimate. I have left messages with no calls returned. My experience with this company...good luck. If could rate zero stars I would have. read more