They communicated so well throughout the project with a few calls or texts every week. The pool looks great and we are so excited for summer. They finished faster than we would have anticipated! read more

I made a decision and went with this company because they do most things in house but unfortunately for me it was a huge mistake. They never respond to calls or texts unless it's convenient to them. They went almost a month past project finish date which to me didn't bother me but when you completely ghost a customer, that is totally not okay. Their pool service guy never showed up to teach us how to use the equipment until maybe 2 months the later when I reached out to them. The concrete started spalling everywhere. I understand that concrete cracks but not to a point where it's chipping off. The plaster overspray completely ruined the grout and the company made two attempts to clean it. Still looks awful. My neighbor down the street who wanted to get his pool done by this company is no longer interested after seeing my finished product. I can't even properly pressure wash my concrete because it's chipping away due to the spalling issue. Stay away folks! read more

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If we could give Family Time Pools a million stars we would! FTP is the only contractor we have used for a project the we would use over and over and over! They are that good. From the first contact with Bree, working with Kelly and his amazing designs,to the "dig" with Austin and his crew, and Noah and his crew on concrete and lastly Jesus setting equipment and his "pool school" we felt like a part of their family! They built a spectacular pool with top of the line equipment, multiple plaster and tile choices, all in their "basic" package that ALL other bids we obtained wanted extra for. We never had to question what was next or why this way or that, Bree kept us informed and updated each step. Every single person who worked on our pool was respectful, kind, and professional. Each step never left a mess and everything was cleaned up and ready for the next. They made us feel like we were their only customer! Reach out to them if you are considering your own oasis, they will make it happen under budget with a smile!! PS to Mr & Mrs. Young, thank you for the next generation of pool and concrete builders! You should both be proud of the kind, respectful, wonderful. knowledgable way they represent Family Time Pools! read more

I called family time pools because I had leak in my pool. They came out right away and fixed it for me. Their costumer service was great and I was so happy with their work. read more

Family Time Pools - Leak - Pool & Hot Tub Service Near Me - Elk Grove , California

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Can't say anything but good about Family Time Pools and the Young's. If it wasn't for a freak rain storm in the middle of the process, we would of been done in almost a month from start to finish. Very knowledgeable and tons of experience. read more

Family Time Pools - Pool & Hot Tub Service Near Me - Elk Grove , California

I am so happy with the service and final pool. This is a smaller pool builder out of herald. Their prices are great and customer service was amazing. I got 5 quotes and they were the best. Finished my pool quickly and it's so beautiful. I could not be happier. read more

Family Time Pools - Finished pool. - Pool & Hot Tub Service Near Me - Elk Grove , California

We had our pool remodeled and wanted to use a local company. We have used other large pool companies in the past and was not always satisfied with their customer service before, during, and after construction. We wanted to go a different route this time and we are so glad we did. FTP was easy to work with and had many options to choose from when it came to tiles and plaster choices. They were solid on their word with times and we had our pool finished exactly as scheduled. They truly are a family business, husband and wife team and their two sons. Thank you Family Time!! read more

Family Time Pools recently completed our pool and spa. We were very happy with their design, execution and completion of the project. They kept in close communication with us and were responsive to the changes we made along the way. Great folks to work with and we are very pleased with the results. read more

Contracted last year to have Family Time Pools install our pool (dig start June 1st 2021). Small problems started at the beginning but were able to resolve when you could actually reach someone. Lied to about when the permit was issued as an excuse for delay. Not sure they realize anyone can access through the city. Even sent a referral their way. Regret going with this company and Kevin Young Concrete! Pool decking has lifted in areas off the pool you can put a full 12" ruler between the tile and decking. They are telling me it is my fault due to water drainage. Only water would have been from rain due to them being 2 months late to finish I was unable to do any other work in my backyard, there are no plants, grass or sprinklers! It is sections of the decking not the entire decking, there are no visible cracks or movement. The decking is less then 5 months old, it should not have moved at all! We are in a drought, almost no rain this year. Now I have to have others come out, get estimates and document the cause is the improper compacting of the ground as this has only occurred where piping trenches were at. Then do the whole lawsuit mediation process. They do not honor their work or care about the customer at all! Pay the extra and go with someone else! I have given them time to come up with a resolution and all they are willing to do is put caulking in the areas where it has separated. read more

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Last year we decided to have our pool built by FTP. A decision we regret. We had nothing but problems with this company from the start. * They didn't want to dig to 8' like we had signed on our contract. *They tore up large amounts of grass in our backyard *Broke sprinklers * Bent the pole to our volleyball net with their tractor * Cracked existing cement with tractor * Asked to cut down our mature trees to make their job easier *installed our main pool light 6" off centered *installed our pool pumps backwards * We has busted plumbing underneath our pool decking * They connected the automatic fill up to the pool to our sprinkler system * The color of our plaster is spotty * Never finished hooking up electricity to the pool * The automatic fill up was also filled with trash * They left our raised wall with waterfall exposed in the back and infinished * Coping has numerous irregularities * In some spots our concrete looks like it's dripping * The tile is seeping out white calcium from concrete * Chips in the concrete * We had to call for our own inspections * Over charged us for concrete ( we caught it) and then refunded us When we talked to the owner about all these issues, he was rude and dismissive. FTP was suppose to come back for pool set up, but sent someone 3 weeks later and came without chemicals. read more

Family time pools built or pool last year we had a couple different bids come in but it just seemed like there salesman mike was the most knowledgeable about the pool industry and easiest to work with. It took them around two months to finish which we thought wasn't bad and there work always looked great. Overall happy with the finished product. read more

Great service! We used Family Time Pools and couldn't be happier with the results! They were friendly, knowledgeable, and very responsive to all my (probably annoying) numerous requests. Support local, family owned business and use FT Pools! read more

So I was given a referral to this place and was pretty excited to get the process started. I spoke to the owner and she said she could honor close to what was given to my friend but it would cost a little more because the sale was over. She advised me they were booked out a couple of weeks but someone would be out to look at my backyard and get the process started. Two weeks went by and I never heard from anyone. When I called to see what happened, I spoke to an employee who advised me that they could no longer honor the deal. I asked to speak to whoever I spoke to last time for resolution. The owner got on the phone and everything changed. They are no longer taking jobs for the season, they are no longer serving the Sacramento area for the time and the cost will be much higher. When I told her I never heard from anyone, she tried to tell me she sent me a message when this is something my 5 year old and I have been wanting, I think I would have responded to any messages regarding the process. But not wanting to argue, I just thanked her for her time and decided to go with someone local and who will keep their word. I get COVID is going on, but makes me sick when people try and profit from such a thing. read more

I highly recommend Family Time Pools if your planning to build a beautiful pool and backyard. They are very professional, and have excellent customer service. I appreciate the years of experience and knowledge they provided me. read more

Terrible company. Horrible communication. Poor quality on certain things. Installed a used breaker which caused our AC to stop working. Used PVC pipes. Have failed 4 inspections. If you like cleaning up after workers, sure use this company. I think I picked up 150+ nails from the dirt after our concrete forms were removed. read more