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Giant Pool Service

4.2 (13 reviews)

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The after
T H.

Luke and his crew did an AMAZING job! We were told by another company about all the CANT'S, however Luke at Giant Pools CAN! He gave us a cantilever deck, new light, bench and liner and we couldn't be happier! Thank you again. You have not only transformed our backyard you have made us love our pool!

Side of pool with skimmer, pump and pipes

We had Luke and his team come out to assemble a Doughboy pool. When they started the setup my husband went out there to show them where the outlet was. They initially started to put the pump and skimmer towards the front of the pool where it is visible and blocking access to part of the yard. He talked to them about putting them towards the rear of the pool. The liner was not in yet but the metal frames were up and when he asked them about putting the skimmer side more to the back by the pump they said it would cost more money to fix. They offered a cheaper alternative which was to keep the skimmer towards the front, put the pump towards the back and connect it all with PVC pipe...this still cost us extra. We are very disappointed in this setup. When you step outside you see the skimmer, the pipes are sitting on top of the ground. We are very new to any pool stuff. This company does these kind of installs very regularly and I would think they would keep aesthetics and locations in mind when placing equipment. They didn't ask us in the beginning where we would like location of stuff and when we noticed things before set up was complete they didn't want to fix it. After they left we felt even more upset with the job that was done. Later in the evening when my husband spoke to Luke and expressed his dissatisfaction and asked about them coming back out here to fix it he said he is booked out for months and if he did it would cost us $2,000 (to fix their mistake). Now we either have to try and fix it ourselves, empty what water is in there...thankfully we stopped filling it up....buy a new liner. We inquired about someone else coming out to fix it but then again we are paying some else to fix a problem that should have been fixed and completed by the original crew. Yes it would have taken more time for them but if they would have asked in the beginning we could have avoided all this.

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9 years ago

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2 years ago

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3 years ago

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4 years ago

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4 years ago

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10 years ago

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5 years ago

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6 years ago

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10 years ago

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5 years ago

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9 years ago

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11 years ago

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15 years ago

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Review Highlights - Giant Pool Service

“Luke and his crew were professional from the first point of contact until the work was complete.”

Mentioned in 8 reviews

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Khangs Pool Service - Don't fall into your pool at night! Fix your lights today with a new and improved energy-efficient LED bulb!

Khangs Pool Service

(24 reviews)

Khang was fantastic! I had already installed my replacement pool motor myself, but I accidentally…read moredamaged the shaft seal during installation and also had a loose wiring connection. Khang quickly diagnosed both problems, repaired the shaft seal, corrected the wiring, and got my pump running perfectly. He didn't just fix the problem--he took the time to explain what went wrong, answered all of my questions, and gave me practical advice on maintaining my older pool. He pointed out that my 72-year-old fiberglass pool only has one return jet, explained why that affects circulation, and even showed me why he believes there's a partial clog in the plumbing. He also recommended products that would actually help instead of trying to sell me things I didn't need. He even told me to return the metal stain remover because he didn't think my stains were caused by metals, which I really appreciated. Khang was honest, knowledgeable, patient, and professional. As a first-time pool owner, I learned more from him in one visit than I had in months of trying to figure everything out on my own. I highly recommend Khang to anyone needing pool repairs or maintenance. I'll definitely be calling him again.

Totally recommend! Cheng, the owner, responds quickly, is extremely knowledgeable, and truly goes…read moreabove and beyond. I requested a pool start-up consultation, and he immediately spotted several things that needed to be corrected. He was honest, thorough, and took the time to explain everything. If you're looking for someone trustworthy and experienced, I highly recommend him!

Sac Pool Pros - Geometric pool

Sac Pool Pros

(203 reviews)

Chris and Brandon did an outstanding job! They were professional, knowledgeable, and took the time…read moreto explain everything clearly. They showed up on time, worked efficiently, and left everything clean when they were finished. It's refreshing to work with people who genuinely care about customer service and take pride in their work. Our pool looks great, and we couldn't be happier with the experience. Highly recommend Chris and Brandon to anyone looking for reliable, top-quality pool service!" Also "We couldn't be happier with our new pool! The craftsmanship and attention to detail are absolutely incredible. William brought our vision to life and created a backyard that feels like a luxury resort. Every aspect of the build was done with care, professionalism, and quality workmanship. The design is beautiful, the finish is flawless, and the entire process exceeded our expectations. If you're looking for a company that builds stunning pools and truly takes pride in their work, we highly recommend Chris and Brandon. Our pool has become the centerpiece of our home, and we enjoy it every day!"

The pool was installed and they did a great job, however, we were supposed to receive a month of…read morepool service and they only treated the pool twice. They hooked up the actuators for the deck Jets, but now we cannot turn on the Jets. We have texted the person who was supposed to be in charge of this, which is Brandon, and we did not hear back from. Called the main office to let them know and we were told he would be out the next day, however we had no contact with him whatsoever. He does not respond to any text messages. Very disappointed with the aftercare. We have no idea how to maintain the pool and are unable to turn on the deck jet water feature for almost 2 weeks now.

Giant Pool Service - poolcleaners - Updated October 2026

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