These people never answer the phone! You'd think they'd be more tech savvy and have better customer service

Employees tell their friends when they have Pokemon restock literally have people waiting outside the store before they open... good luck on anybody trying to buy literally everybody but kids are getting the hands on them.i will no longer shop here. read more

Called ahead about an hour before about purchasing a new game and asked to put it on hold they said it would be held for 24 hours so I head there which is about a 35 min drive and upon arrival they sold the copy that was on apparent held status for me. They proceeded to tell me holds are superseded by in store purchases which doesn't make any sense for a hold as I have always been able to hold games just fine. Terrible service wouldn't recommend! read more

Eric and Robert helped with a big trade in. Super professional and kept their composure while busy. Amazing store and team, this is why I will always goto this location. Thanks guys! read more

I tried to order from you several times. You have canceled each one of my orders for no reason. I won't try again, very disappointed. read more

GameStop - I pay with Apple Pay- can't be problem and also my debit card - Video Game Stores Near Me - Pleasanton, California

Have to shout out Timothy, the manager here. My wife and I welcomed a baby girl this week, which, despite being joyful, has left my five year old son feeling a little neglected. My son is a big Ninjago fan, and the gamestop website said there was one used copy left of the Lego Ninjago game at this location. I called the store and got Timothy, and asked if he would be willing to make my kid feel a little special. Being a stand up dude, he agreed. So I drove the kid down and told him that there are a lot of games at the store, so we would ask the expert what game he thought would be the best for him. We find Tim at the counter, I talk up that he looks like he's good at choosing games for little boys, and Timothy plays it up, asking my son a few questions before pulling the game out with a flourish and basically saying that my son looks like a guy that would really enjoy playing Lego Ninjago. My kid has rarely felt so special. He reported on the drive home that he's not just excited, but "Awesome-level excited!" Thanks to Tim for going out of his way to brighten the whole week for a great kid who was feeling a little bummed out. read more

The girl at the counter was having a bad day it seemed like. While I was telling her why I was there she rudely said to come back in 30 mins because she was the only person at the cashier and had a line. I understand if she is busy but I did see four other employees out on the floor. How come she was the only one at register? Also, IM A FIRM BELIEVER IN "it's not what you say but HOW you say it. She could have used a little bit of customer service skills and asked me nicely or assisted me instead of rudely dismissing me! VERY BAD. I WILL NOT COME BACK TO THIS LOCATION IN A WHILE read more

Don't know how they have even 3 stars on Yelp. I mean it is gamestop and I shouldn't be surprised with their clerks having horrible customer service. Was rang up by Lizzy who has no answers and just tells you to call customer service for everything. She's got about the same personality as a rock....no the rock has her beat. read more

I go in here when my husband and I goes shopping at Stoneridge (he sits down and waits for me gotta love him :) ) This location is for the most part better than some I've been to. They have the typical selection of games you would expect from a Gamestop and they also have collecables and even Bandai Gashpon vending machines (Buy a token for $2.99) The store is kinda small and some areas are narrow. I can only imagine how one would get frustrated at times such as Black Friday if it gets really packed inside. The one thing I disliked when going in there today, I walked into the store and nobody made eye contact with me and I had the open the conversation and said hows it going. They were not that busy in there so I don't know. Had looked for a XBOX Controller, I specifically said Wired Controller for XBOX 360 and they had told me they had Wireless Controllers only used. They had XBOX Licensed controllers for $17.99 in there, I would have wanted one but felt the sales associate did not listen to me, really did not want to pay $19.99 for a new wired controller at the time so I left without anything. With all these reports of Gamestop stores closing you would think that the employees who are left with their jobs would do everything to possibly get business going in the right directions and get their customers to buy... This store.. Well the way I was not greeted and felt like they did not care, I don't know. 3 out of 5 due to the fact the store did seem clean and organized and did have decent selection, minus 2 for the no - greet issue, and for lack of detail to my question about an XBOX Controller. read more

Came here to buy the Lego NinjaGo battle game for Nintendo for my son. The staff right away asked me if i need anything in particular that they can help me with. Plus points right away. Michael is very helpful and knowledgeable. It was a very pleasant experience coming in this particular store. Probably because of the attitude of the staff towards work. They obviously like what they're doing. Excellent customer service! Good job kids! :) read more

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bought a game for my sons birthday brand new 49.99 no game inside .. absolutely embarrassing on my end literally had one job to do make sure the game is inside ? read more

The store does not know how to operate during Covid. They are not customer focused. They are untrained and very unreasonable. I went there with my son. I will never go back. They make people wait for no reason because they have a kid who doesn't care at all monitorimg the door. Unfortunately, it was a bad experience. It is better to buy these things online, and there are better deals anyways online. I wouldn't waste my time again going to the store and getting treated poorly. My son was very disappointed!!!!! read more

The lady at the cashier was extremely rude wasn't helpful at all was acting like a smart ass

Everytime I'm in here buying MTG the staff is awesome! Yesturday I had the pleasure to be helped out by the store manager Alex! Alex was very chill, knowledgeable, and helpful. I've also been helped/chatted with his assistant manager and she even gave me a solid lead on a product when they were sold out on it. These kids get it and this is the kind of assistance I expect when blowing my hard earned cash. Dont change a thing guys! (Corporate i.e. overlords step up your game on send the local shops MTG boosters your missing tons of revenue) read more

Gamestop is a large chain of game stores usually found in shopping malls. like this one, found in the Stoneridge Mall near where I-680 and I-580 intersect. This store is pretty small, and gets crowded, so service can be a bit of a wait. I got a brand new Ninetendo Wii for my favorite relative. Virtually all stores charge the same price, $249. They had it in stock. I also got the Guitar Hero Rock band, which works with the Wii and costs another $99.99. (you can have the entire band, including singer mic, drums,, etc for more). Oddly, the Guitar Hero is being played by mostly todays tweens or teens, but the songs are from their parents era mostly, like "Livin on a Prayer" and "Eye of the Tiger". There are a couple of songs from this millenium, like from Linkin Park . Gamestop has a great selection of games, for Sony Playstation, X-Box and Wii. They also have many used games that can be had for under $20. You can also subscribe to their magazine and get discounts on future purchases read more

A few weeks ago, I popped into this location and just my luck, they had a Wii Fit-something I had been attempting to purchase for months. The folks here are always friendly and since my guy loves video games, I often have questions. The employees are always on top of what is new and gets good reviews, so the new Banjo 3 for the X-Box will be under the tree... (Boy am I lucky he doesn't Yelp!) read more

I had a horrible experience at this location yesterday. They are so despotic and treat you like you are there to steal their dam $60 game. They have no customer service skills. My husband decided to not purchase anything from them because of how uncomfortable they made us feel read more

Great location! Easy to find through the macys men's entrance. I can't wait for the new systems to roll out. I've had good and bad service here but overall good experience. read more

trying to call and check stock on an item: phone has been ringing for literally 8 minutes and counting. No ones picking up. This is a regular occurrence here. The employees are clueless, store is a mess. This is probably the worst gamestop in the area. The other one that closed down in the mall was much better .. wow.. while typing this they picked up and hung up on me without saying a word. This store is pathetic read more

Came in for their Black Friday sales. The employee I talked to was very helpful in helping me maximize my savings on a new console and those working at the checkout counter were very efficient in keeping the long line moving while being friendly and knowledgeable. read more

my son came in trying to make a kind purchases which he did, he was staring at the item i wanted to purchase and a female employee was disrespectful, she said "this is your last purchase" my son was polite and asked "why" which she responded " you killing my member numbers and you were disrespectful, it's disrespectful to stare at people" which my son wasn't staring at anybody but a merchandise. read more

Today was my very first time making a pit stop at this Game Stop location and I had a really good shopping experience. If anyone is into playing Neopets, Petpetpark, Shockwave, Monkey Quest and I think one other site, the $25.00 Nickolodean cash cards are on sale for $20.00 now through December 26th. So, you get $5.00 off every $25 cash card you buy. What a great deal!! The two male Associates working today were both very helpful and just as I expected the customer service to be so, Thanks for that. Most likely, if I'm ever back at the Mall, I'll be sure to stop here again. read more

Paul was especially helpful! He has a wonderful friendly manner that he deals with customers with. I came to pickup a game and their computers were down for over 2 hours. I called later in the evening and Paul answered the phone and informed me that they were back up and I could come back to pickup the game. GameStop is indeed very lucky to have an employee like Paul! read more

I always have to stop in these stores just to see if they have anything new for me. Sometimes I just ask someone and sometimes I just browse around. The people who work in these stores are always very friendly and helpful. read more

I tried to return a PC game I had bought online at gamestop.com to this retail location. The game was unopened and accompanied by its original packing slip. The ignorant girl working here said I needed an invoice. Well, the package did not contain one, nor can I print one out on the inept website. Per Gamestop.com: "Store: Items may be returned by taking them to a GameStop store location in the United States. Items returned to a GameStop store location must be accompanied by the original packing list. Store return policies may vary and are subject to manager approval." nothing in there about an 'invoice.' Know your company's policies before wasting people's time! read more

This mall used to have 2 Gamestops, this one and the much larger one that used to be Babbages before Gamestop went on their Pac-Man spree of absorbing all their competitors....Funcoland, Babbages, Software Etc., EB Games, Waldensoftware...I'm sure I'm forgetting one or two. Apparently once the leases expire they close the extra store, which makes sense, but if you're going to do that why not keep the BIGGER store that can accomidate the combined customer base of 2 stores and not feel cramped. Seriously I had a hard time trying to find anything because the aisles are too small to see the product with so many people in the way. It feels claustrophobic. read more

GameStop .... The one stop shop for all of your gaming needs. This store is one of the better locations as it's inside of the mall. The staff is knowledgeable and friendly. Sometimes they can be a bit much but it's always good getting lots of recommendations. read more

Games games games. You want to buy video games? This is the place for you. Their price is better than Toys R Us. They let you return the games even after it's opened unlike Toys R Us. They have large selection of used games too. You can trade in your game console or games for cash or credit. read more

The customer service here is great. The cashier was welcoming and friendly. The manager also helped me with my needs and helped solve my problems. I will definitely be returning to this Gamestop. read more

cashier was very rude. she told me i couldn't have food in the store but didnt ask me to leave politely but in a very rude tone. she was talking like this to every customer and no one stayed or went back in to buy anything. i was going in to check a price for an item but since i had food she told me to leave, not even a "im so sorry but we cant have food in the store" like how a good customer service worker should ask. She didnt even suggest a place i could put my food and she did not care about making sales. she had a very bad attitude and had not an ounce of sincerity for people. very ugly never going back. read more

PM this is the time it supposed to open it's now 10:30 and they're still not open I guess they just don't want my business I came to Stoneridge to get in and get out I'm going to Macys I'm going on forever 21 are you going to pennies and the only one that doesn't care there's Gamestop but I come back to this facility hell no read more