My partner has recently been into collecting retro games, more specifically Pokémon. When we called to inquire about their inventory they took the time to go over everything they had that we were looking for while telling us the quality and price over phone. We had a 2 hour drive to their store and they put everything we needed on hold which was super helpful! Upon arrival their store was welcoming and FILLED with so much retro games and consoles, exactly the vibe we were looking for. The staff was super knowledgeable about all their products and the topic of retro games in general. We were able to pick up a great condition console and we even picked up an additional game that we were excited to find! We will definitely be returning for future purchases and recommend them to anybody looking to build their collection. read more

Retro Rewind - Game boy SP and Pokemon silver - Video Game Stores Near Me - Milpitas, California

Had a really great experience here. The staff were very helpful and knowledgeable. Quite a good selection of games as well. I was sold a cartridge that didnt work. They tried cleaning it and testing it and then were able to get me a replacement that same day. They went above and beyond in customer service! Highly recommend. read more

5 stars for the service alone when I encountered problems with my purchases. I went on journey with this store and the service and understanding by one worker (Shams, as stated on my receipt) was greatly appreciated. I was looking for a Playstation 1 and a couple of games. Asked if they had Final Fantasy VII and to my surprise they did! Purchased a PS1, Final Fantasy VII and VIII, a NES controller, and Super Mario Bros 3 for the NES. Buying a console in store, they offer a 5-10% discount on games you buy as well. Went home to try them out and had some problems with Final Fantasy VII, and Super Mario Bros 3, and the NEE controller. I returned to the store the next day and brought up the issues. The controller and Mario game was swapped out with another they had in-store. Quick, easy, no problem. When it came to Final Fantasy VII, I brought up the issues of the game not loading after the Playstation 1 boot screen. Brought up the very scratched disc. He offered to call another store (his brother's store iirc) and offered a free disc resurfacing. I gladly took the offer and drove to the store, GameTime Hobby. They resurfaced it for no cost and it was quick. The disc looked brand new. I went to play it and it loaded into the game but I had a new problem. The very first encounter, the battle scene would not load at all. I returned to Retro Rewind the same evening, stated the problem, we tested it in-store and the problem persisted. I ended up refunding the game. Shams was super apologetic about the problems. I had no problem with it whatsoever understanding retro games has its problems with age and degradation. After all that, I appreciated the service and the lengths Retro Rewind, mostly Shams, went through to get the game I purchased to work properly despite it not working in the end. read more

I've visited plenty of retro shops, but Retro Rewind stands out because the staff actually knows their stuff. Unlike other places where employees are constantly Googling answers, the team here is incredibly knowledgeable and passionate. I picked up a beautiful Dreamcast for a very fair price. I was especially impressed that they had already replaced the internal clock battery--a huge plus since I'm planning to play Seaman! I also walked out with Phantasy Star and UFC. It was a great experience from start to finish. If you want to relive your childhood with gear that's been properly maintained, this is the spot. I'll definitely be back for more! read more

Retro Rewind - Purchasing a nice and clean Dreamcast as well as two games that's a must picking up - Video Game Stores Near Me - Milpitas, California

Super friendly staff with great music and vibes. Great selection of games and fair prices. Came looking for a PSP 3000 and they helped me out. read more

I came in to pick up some psp titles and couldn't have been happier with my experience. The owner was extremely kind and helpful, the selection was excellent, and the prices were extremely reasonable. Definitely don't skip this spot! read more

Games are way overpriced compared to other stores and sometimes their condition isn't taken into account. Trade credit rate offered is also abysmal. read more

Was looking for a few N64 games and was recommended to check this place out. Originally we couldn't tell if the store was opened or not as it was very empty out front (door opened so we good!). This is a very well organized place that's kept very clean; it's very clear what's what laid out. There was only one person wandering the store when we went and one guy behind the counter on the phone. I didn't think much of that, but when we inquired about a few N64 games in the counter display case - he immediately put the phone down without even saying 'give me a second'. I honestly found that refreshing and appreciated that service was instant despite him doing something else. Prices of the games were on par to what we've seen online, no complaints there. No refunds, but store credit exchange for 7 days after purchase if there's an issue. Final Thoughts: It's a good place to check out for nostalgic older games and such. read more

Love the guys here. They are always very knowledgeable and always got good deals. They got all the retro stuff you'd want plus more!!!!! Definitely would recommend to all who are in search of any retro games or consoles. read more

I used to come here a lot back when the old owners ran it and loved it. I definitely won't be coming back here again though. The workers are condescending, extremely rude, and don't seem to even want to do business with customers unless you're purchasing the highest priced items they have. They do trade ins, but if you want to trade something for more valuable items, they basically won't allow you to even if you're trading in high value stuff to them as well lol. What kind of business does that? Their trade in value is a joke too. They say they offer "competitive pricing" yet offer me less than half of what my stuff was worth. GameStop even offers better prices and trade in value than these jokers. Don't waste your time here. Spend your money at other small business shops, not these crooks read more

Place is ass, went back here about a year ago got a pokemon ruby and got a battery swapped for like $10 or $15. I came in today and dude working is a stick, told me $30 for a battery change. Place is a rip find some where better. read more

Came in today for the first time looking for a switch and had a great experience. The customer service was exceptional and the game options/pricing were great. I will definitely continue coming back! read more

Definitely recommend the spot for reasonable retro game prices store has everything that you need and also if you're willing to sell stuff, they will definitely give you a reasonable price and not trying to lowball you. Also, that worker sham cool dude he hooked me up with a lot of stuff that I needed and honestly, this is probably the only store in the bay that I would go to seriously. read more

Excellent Review. Friendly. Nice Helpful. Cool store. Collection. Old video game awesome. Hard to find. read more

2 weeks ago my 11 year old son purchased a pre owned game for $15. Since the game wasn't compatible with our game system we attempted to exchange/return the game within the 30 day return window (after driving 30 min from Livermore) my son went inside and was told he can have $5 store credit since the item had gone down in price (despite having the receipt!!) trying to take advantage of an 11 year old for a minuscule $10. I'd rather donate the game. We won't be back read more

Retro Rewind sells games from previous console generations. I like how they also deal with ones from the current generation, but you'll find most old games. When I got inside, the games are properly organized by console as well as the gaming consoles. Some old games are pricey and some are reasonable. Like the Mario & Sonic Olympics Wii games are over $20 as if you need to pay extra for super nostalgia. There are rarely any GameCube games and they are kinda hard to find. Also, I see that there are a pile of products laying on the floor. It seems that they are trying to place them to proper places. I think that area is suppose to be like a place to play games? I looked over accessories of the consoles at the left side of the store, but there are rarely any of them. I guess that the store is too small to display them at the front. So maybe ask the staff if they have any specific ones from the backroom. Good thing that they sell GameCube memory cards, and up to 16MB or 64MB?? Nowadays game storage cards are at 500GB, 1TB, or 2TB. Goes to show how much technology has evolved. I haven't bought anything there yet since I am not interested in buying games at the moment, but my sister bought GameCube and Super Smash Bros Melee from this store. I'll give my chance to think about what games and consoles I want to get in the meantime. read more

This place is awesome!! They have a wide variety of games from old gen to new; it's literally a video game heaven. They even have trading cards like what else can u ask for?! Ask for Shawn he helped me sell my old games for the right price, very amazing service and they have awesome employees! read more

store has a great selection of games/consoles at reasonable prices and the owner is very friendly. would 100% recommend this place if you are in the area. read more

Retro Rewind - ps3 bangers - Video Game Stores Near Me - Milpitas, California

They are very good and generous people I love going here. They got good games I love there Customer Service I recommend there business. read more

Retro Rewind - Video Game Stores Near Me - Milpitas, California

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The Bay Area's best video game shop. The owner and staff is always super helpful and make great recommendations. They have an incredible variety of games, systems, snd accessories at good prices, whether you're looking to buy, sell, or trade. I 100%. highly recommend checking them out! read more

Always dope to find a retro store anywhere. This store has every system for sale. Found a game I've been trying to get my hands on for like 15 years. The Legend of Zelda - Majora's Mask. Awesome customer service from the employees and from eaces dropping was so knowledgeable with every question he was asked. Definitely looking forward to the next visit. read more

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Such a great neighborhood gem! The owner, Sham, and the staff are all super welcoming and attentive. The shop boasts a variety of retro games and consoles, plushies, figurines, and even Pokemon cards. I picked up a Nintendo 64 with controllers here and they made sure to take care of the cleaning and packaging too. If you haven't stopped by yet, do yourself a favor and check them out. read more

I wasn't really impressed with my experience with the new owner of this retro game store. He acted as if he owned this store since the pandemic started when I asked him about the layout of the store being different compared to when I first came here a few years ago. He claimed that the layout has always been the same. After reading the past reviews, it seems like the store changed ownership sometime last summer, so he basically lied. I saw the past photos from a few years ago; the layout definitely changed. When I called him about the price of a certain game, he was hard to understand over the phone, and when I arrived at the store, he was still hard to understand in person since he mumbles sometimes. These experiences already left a bad impression on me. And then when I tried to let him about the pricing that I saw compared to other stores, corporate- or locally-owned, he kept interrupting me and acted as if I was wrong about what I was saying. But I wouldn't be wrong if he just let me finish explaining what I was trying to tell him. I found that to be a bad sign of customer service. He honestly didn't seem all that friendly, so I won't be coming back. The old owner and employees were a lot nicer, to be honest. read more

Here you will find a variety of games from retro to modern, without the semblance of customer service. I will remember a few distinct things about Retro Rewind: The games are ordered somewhat by console, but not alphabetically, and not necessarily in the same area of the store. The games are priced 20% or more above PriceCharting, but not at an above-market condition. The store representative literally spun in the chair in circles while talking to his friend for the duration of our visit. read more

Was looking for some 3DS Pokemon games that I happened to find here. The staff is nice and welcoming. Value wise, it's priced a little higher than market. Tried to trade in an Xbox Elite Controller but thought the offer was low so I kept. There selection is great from handhelds to home consoles as well as a great mix of retro and current games. They also sale funk pops for anyone interested. Everything is organized well and easy to find what you're looking for. read more

Great selection of games and the workers are wonderful. Have found some good finds here.

Loads of nostalgic consoles and they carry rare editions too. Got a gamecube which came with a free controller and I also got Super Smash Melee for a discount with my purchase! They also cleaned the console and all equipment. Definitely coming back here again. read more

I sold some old games here. GBA, Saturn, PS1. They gave me fair prices and were easy to work with. I also like the layout of the store. Seeing the old games running in demo mode on CRT TVs brings back good memories. read more

I was looking for a power cord which no store had. Fortunately Retro Rewind had it, but they were closing for the day. However, the guy working at the time offered to stay open if I was on my way. He kept his word and I made it 15 minutes after closing. Thank you read more

Really good gaming store! They have a large large selection of games and consoles with very fair pricing. They also are not a shady business they are up front and honest, I came here to trade in my console after calling them yesterday, they didn't waste my time everything straight up and clear, gotta take a break from gaming due to a new kid but I'll be back when I have time again. Shawn the employee was super clear, friendly and knowledgeable- no reason to go to stores like GameStop ever again that place is a rip off. Wish I knew this place existed before, thankful my friend recommended it. Must check this place out if you're a gamer! read more

This place was pretty cool and the worker was really friendly. When I needed to trade in some old sports games such as Madden or FIFA, Shams didn't lowball me at all whatsoever. He gave me the option of giving me $6 cash or $15 store credit. I took the second option because it had more value. The store had a huge selection of any games you need. There weren't any games that interested me at the moment so he gave me a receipt to keep note of the in-store credit for future use. Overall, it was a great experience compared to other local retro game shops like Streetlight Records or Gameshop Downstairs. read more

They carry a wide selection of games and accessories for older generation consoles that are hard to come by in this day and age. The staff I've interacted with are all friendly and willing to help. read more

Awesome service! With Shawn at the helm this store is one of the best in the south bay, really helpful employees as well as competitive pricing. If this store was located near the inner city they would be packed daily, just a great experience all around. read more

I've shopped at Retro Rewind for few times and my experiences were pretty cool. Merchandise inventory is not bad, and selection changes often. I've had some cartridge battery replaced and consoles fixed here. Trade in values are pretty fair. They also have selections of graded and ungraded cards which I buy for the nostalgia. They also have stuff we had growing up, speaking of nostalgia. Definitely recommended for gamers and fans! read more

Great place to buy games, perfect atmosphere, and customer service was clear and welcoming.

Super cool store. Was looking for retro game stores in the area and just happened to stumble upon this one. The staff was super friendly and they had so much cool stuff with good prices. Spent like an hour browsing so many cool games with great packaging and full sets. Will def check this place out more and come back regularly to see what they get. Free parking also. Such a cool store! read more

Retro Rewind - Video Game Stores Near Me - Milpitas, California

3rd time back and they've redecorated the entire store and it's a lot more clean and organized! I wanted to get back into my old time favorite games and was in search for either Rock Band, Guitar Hero, or DJ Hero. After some researching, I decided to go the route of also purchasing a Wii so that I could play DJ Hero again... I was always a PlayStation guy, but unfortunately there wasn't a mix of a PS2 system and DJ Hero Turntable set that I was interested in. An issue came up with one of the turn table controllers that I bought and the owner was nice enough to accommodate the concern and I left very satisfied. It could get pretty busy in the store with customers and their questions, so just make sure you're not in a rush and know what you're looking for. The owner will answer all of your questions once it's your turn. Plus+ - I was also able to leave with Resident Evil: Umbrella Chronicles! Other things to note - Don't be intimidated by their prices. It seems like some or most prices are not really up to date and the owner is kind enough to let you know if that's the price or is willing to go lower. - I've read some past reviews for this place with concerns that Retro Rewind checks prices from other competitors to either sell you the item at or a little over marketplace value. In return, you get a good prestige working item in your hands without the need to pay online fees and wait for your item. Sometimes paying a little more and supporting a local business to stay up and running for the community is how it should roll. But no way in hell do I think their price gouging their items to rip customers off. Awesome place to browse for your old time favorites and will definitely check back here first if I decide to bring a game back up from the past to play in 2023! read more

Retro Rewind - DJ Hero 1 & 2 - Video Game Stores Near Me - Milpitas, California

When I walked in, one employee was sitting at the computer with an earbud in and the other was sitting on the couch glued to his phone. Neither of them acknowledged me or offered any help the entire time I was there. Inventory is mainly eBay prices or more. Their trade-in policy is a joke. They offer almost no value for your trade-ins, even for items in new or excellent condition. This place has no customer service, no personality, no fair pricing, and no reason for me to return. Save your time and money and shop somewhere else. Here's a tip: Play some music or have games playing in the background instead of listening to them in your earbuds. No one wants to visit a video game store where you can hear a pin drop. read more

+ Tons of games, accessories, consoles and alternate cases, Funko Pop Vinyl, and even some comic books and collectible figures + Prices are reasonable and on par with internet values + Quite a few rare and "holy grail" collectible games (priced reasonably!) + Games are in good condition + All merchandise looks well cared for , display areas and cases are neat and clean (no dust!) read more

One of my biggest gaming regrets was selling my games to this place. I was lowballed AF, but I just wanted to get rid of the stuff at the time. To top it off, I used the money they gave to buy a NES game that claimed to be CIB, and when I got home to open it, it didn't have a manual. This place is an hour drive for me, so I wasn't gonna drive back to complain. Lessons learned: Shoudl've sold my stuff on eBay or Mercari. Should've had the guy open the NES game to make sure it was complete. That NES game was overprice too. read more