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GameTime Hobby Shop - Inside of the shop

GameTime Hobby Shop

(34 reviews)

I had an issue with a game (scratched up) I bought from another shop, Retro Rewind in Milpitas. The…read moreowner of that store, Shams, called this store to grant me a Playstation 1 disc resurfacing at no cost. I went in and told them Shams sent me for resurfacing. They took my game to the back, worked on my disc. Took a bit longer than expected but it was a little busy so I understood the wait. I received the disc and was impressed as it looked like it was brand new. Easy, quick and thorough resurfacing. 5 stars for the service and collaboration between two shops to help me get a problem fixed.

I had a pretty frustrating experience at GameTime Hobby Shop. I came in to trade some Pokémon cards…read morefor store credit so I could pick up an F1 Topps hobby box. When I first walked in, the box was clearly marked at $359.99. I went to the counter, and to be fair, the employee was helpful and gave me a reasonable offer of $365 in store credit, which I agreed to. No issues there. But when we walked over to grab the hobby box, the price had suddenly jumped to $510.99. That's a huge difference, and it happened while I was literally in the store. When I pointed it out, I was told they were "updating prices" and that they could only honor the original price if I had taken a picture of it. That's not how you run a business. Changing prices during store hours--especially while a customer is actively making a purchase--is unprofessional and unfair. Expecting customers to take pictures of price tags just in case they change minutes later is ridiculous. I understand prices fluctuate, especially in collectibles, but updates like that should be handled before opening or after closing--not in the middle of a transaction. This experience left a bad impression, and I'd be cautious about doing business here again.

GameStop - Kontrol freak grips

GameStop

(85 reviews)

$$

Went in looking for a gift for a friend. When I walked to the checkout counter, a manager I'm…read moreassuming (did not get his name but he was a late 40s-50 white guy with longish hair and a grey beard and glasses) was verbally berating one of the workers (younger girl with black hair) about pushing policies. He was yelling to her about these policies in an aggressive tone while I was waiting for them to notice me and ring me up, mind you there's customers around while this manager is rudely talking to his worker. Once they notice me, the guy greets me with a "you need something buddy" in the same rude tone. I said I was trying to buy my one item. While they're ringing me up, I had to repeat my membership phone number 3 times, and once they finally entered it correctly, the manager says loudly "you're pretty soft spoken!" Sure yeah, then they explain my membership is expired, I ask if it can be paid with the card on file, and they say no I would have to rebuy it today to get my 8$ off at purchase with the points on file. I said no it's fine not today, which the manager follows by saying "he said nah it's fine" in a mocking tone to the other worker. Is this really what customer service is nowadays? I mean this guy has the nerve to be openly mocking and rude to his staff as well as the people coming into the business. I would seriously look into this guy's behavior because it looks like a hostile work environment from my perspective. Would not recommend shopping here unless you want to have the experience of talking to your annoying uncle at a family gathering that everybody wonders "who invited him?"

Great selection, value is good, service great but been waiting in line for 1 hour. Customers…read morecouldn't wait and a few people left

Video Amusement - Ring Toss

Video Amusement

(65 reviews)

$$

We rented a few games from Video Amusement for an offsite Corporate Event. The drivers arrived on…read moretime and had the games set up in no time. They were efficient. The games were durable and held up for the event. Even though we were stalled on booking our games (due to the Venue needed to help with the layout), Luiza was still openly optimistic about helping us and in the end we got all the games we wanted. We opted for Ring Toss, Giant Checkers and Clowning Around (Bean Bag Target type of game - see photo). Except for the Giant Checkers, the prices are fairly reasonable. Please note that someone else may think that the price was reasonable...it's all subjective. Here's What I Think.... They have a ton of games from which to choose. If you're in the market for arcade/carnival type games, please give them a try.

I sent in a proposal asking for specific games and pricing, as well as corporate graphics and…read morewraps, and included the location of the event. Despite the website and all socials stating they service the West Coast and listing Seattle, WA and Portland, OR both as one of their cities, they emailed back stating that Washington was out of their service range. I emailed a screenshot of their website and asked if that was another company or perhaps only certain games, and was told the following: "For your information, our office and warehouses are located in San Francisco, CA. While we do serve the Washington, Oregon, and Nevada areas, please note that due to the extended travel distance, our minimum one-day rental for events in Washington is $18,500 plus delivery." Needless to say, I would not suggest using them.

Game Platform - videogamestores - Updated May 2026

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