My partner has recently been into collecting retro games, more specifically Pokémon. When we called…read moreto inquire about their inventory they took the time to go over everything they had that we were looking for while telling us the quality and price over phone. We had a 2 hour drive to their store and they put everything we needed on hold which was super helpful! Upon arrival their store was welcoming and FILLED with so much retro games and consoles, exactly the vibe we were looking for. The staff was super knowledgeable about all their products and the topic of retro games in general. We were able to pick up a great condition console and we even picked up an additional game that we were excited to find! We will definitely be returning for future purchases and recommend them to anybody looking to build their collection.

Had a really great experience here. The staff were very helpful and knowledgeable. Quite a good…read moreselection of games as well. I was sold a cartridge that didnt work. They tried cleaning it and testing it and then were able to get me a replacement that same day. They went above and beyond in customer service! Highly recommend.

Old school game shop with a lot of classics from the 8 and 16 bit era. A few arcade classics on…read morefree play. Might be closing soon, check it out while you can.

Cool little spot for retro games and stuff! I have gone here a couple times, small little place…read morewith some cool finds. I've gotten some NES and Super Famicom cartridges and they've worked fine. They also have a good return policy incase the game doesn't work. They got some tables and chairs and I heard they play MTG here too. Theres also a sitting area in the front with a bunch of consoles, maybe to test? They also have some cool arcade games that play the very nostalgic 8-bit sounds. If the place is closed when you get there when yelp says it's open, just call them. This is usually manned by 1 person and they might be out for lunch.

I had an issue with a game (scratched up) I bought from another shop, Retro Rewind in Milpitas. The…read moreowner of that store, Shams, called this store to grant me a Playstation 1 disc resurfacing at no cost. I went in and told them Shams sent me for resurfacing. They took my game to the back, worked on my disc. Took a bit longer than expected but it was a little busy so I understood the wait. I received the disc and was impressed as it looked like it was brand new. Easy, quick and thorough resurfacing. 5 stars for the service and collaboration between two shops to help me get a problem fixed.

I had a pretty frustrating experience at GameTime Hobby Shop. I came in to trade some Pokémon cards…read morefor store credit so I could pick up an F1 Topps hobby box. When I first walked in, the box was clearly marked at $359.99. I went to the counter, and to be fair, the employee was helpful and gave me a reasonable offer of $365 in store credit, which I agreed to. No issues there. But when we walked over to grab the hobby box, the price had suddenly jumped to $510.99. That's a huge difference, and it happened while I was literally in the store. When I pointed it out, I was told they were "updating prices" and that they could only honor the original price if I had taken a picture of it. That's not how you run a business. Changing prices during store hours--especially while a customer is actively making a purchase--is unprofessional and unfair. Expecting customers to take pictures of price tags just in case they change minutes later is ridiculous. I understand prices fluctuate, especially in collectibles, but updates like that should be handled before opening or after closing--not in the middle of a transaction. This experience left a bad impression, and I'd be cautious about doing business here again.

Dropped by with my brother for the first time to check this place out and I was shocked and how…read morehuge their selection of games was. The pricing was pretty damn good too! I didn't have much time to really check everything out or pick anything up but wow, definitely a hidden gem in Santa Clara. They've got almost every console and a huge HUGE selection of games. The staff here was super friendly and welcoming as well, and answered any questions we had regarding their stock/selection. I'm definitely swinging by again really soon. Been itching to buy a gameboy and they've got quite the selection.

Great customer service, big selection and great prices! Bought a couple GameCube stuff and couldn't…read morebe happier!

Went in looking for a gift for a friend. When I walked to the checkout counter, a manager I'm…read moreassuming (did not get his name but he was a late 40s-50 white guy with longish hair and a grey beard and glasses) was verbally berating one of the workers (younger girl with black hair) about pushing policies. He was yelling to her about these policies in an aggressive tone while I was waiting for them to notice me and ring me up, mind you there's customers around while this manager is rudely talking to his worker. Once they notice me, the guy greets me with a "you need something buddy" in the same rude tone. I said I was trying to buy my one item. While they're ringing me up, I had to repeat my membership phone number 3 times, and once they finally entered it correctly, the manager says loudly "you're pretty soft spoken!" Sure yeah, then they explain my membership is expired, I ask if it can be paid with the card on file, and they say no I would have to rebuy it today to get my 8$ off at purchase with the points on file. I said no it's fine not today, which the manager follows by saying "he said nah it's fine" in a mocking tone to the other worker. Is this really what customer service is nowadays? I mean this guy has the nerve to be openly mocking and rude to his staff as well as the people coming into the business. I would seriously look into this guy's behavior because it looks like a hostile work environment from my perspective. Would not recommend shopping here unless you want to have the experience of talking to your annoying uncle at a family gathering that everybody wonders "who invited him?"

Great selection, value is good, service great but been waiting in line for 1 hour. Customers…read morecouldn't wait and a few people left

Amazing customer service! A few days before Christmas and I called to see if they had a D&D starter…read morekit. Hung up after a bit when no one picked up, but less than 5 minutes later, they call me back! It's so rare to have them call you back! He ended up setting a kit aside for us because I said I'm coming to get it now. Love that so much. This definitely earned our repeat business.

What a cool spot! Great selection of items. I was in awe. Picked up some comics and figurines as a…read moregift.

We rented a few games from Video Amusement for an offsite Corporate Event. The drivers arrived on…read moretime and had the games set up in no time. They were efficient. The games were durable and held up for the event. Even though we were stalled on booking our games (due to the Venue needed to help with the layout), Luiza was still openly optimistic about helping us and in the end we got all the games we wanted. We opted for Ring Toss, Giant Checkers and Clowning Around (Bean Bag Target type of game - see photo). Except for the Giant Checkers, the prices are fairly reasonable. Please note that someone else may think that the price was reasonable...it's all subjective. Here's What I Think.... They have a ton of games from which to choose. If you're in the market for arcade/carnival type games, please give them a try.

I sent in a proposal asking for specific games and pricing, as well as corporate graphics and…read morewraps, and included the location of the event. Despite the website and all socials stating they service the West Coast and listing Seattle, WA and Portland, OR both as one of their cities, they emailed back stating that Washington was out of their service range. I emailed a screenshot of their website and asked if that was another company or perhaps only certain games, and was told the following: "For your information, our office and warehouses are located in San Francisco, CA. While we do serve the Washington, Oregon, and Nevada areas, please note that due to the extended travel distance, our minimum one-day rental for events in Washington is $18,500 plus delivery." Needless to say, I would not suggest using them.

Chris recently repaired my original Ms PacMan Cocktail table. Not only did he fix it, he made…read morerecommendations for how to make it better, then came back and installed the new parts when I had procured them. He also gave me a history lesson about and PacMan and how it came to be. Absolutely amazing service. Thanks Chris, you're the best!!

I ran into Chris at a local shop to me (in Sacramento) yesterday, and was overjoyed to see him…read moreagain! It reminded me that this review is extremely overdue - he is an absolute gem in his industry! I used to work in video games in San Francisco, and we had a number of vintage arcade games in our lobby. From time to time we needed someone to help fix them (from our employees pounding the crud out of the controllers and such) and Chris was our go-to guy. His knowledge is unmatched. His memory is incredible. He's just the absolute best. If you're thinking of shopping around - don't bother. Call Chris. He's the answer to your (I'm assuming VERY SPECIFIC) problem!

I visit Kpop 1004 regularly for their up to date skincare section and BTS/TXT albums. They always…read morehave the newest releases at the most reasonable prices. Their skincare section has a variety of sheet masks and serums. I am a big fan of the sheet masks. They have Tony Moly for my splurge days, but their other lesser known brands are more affordable and work just as well. They have types such as Cica, pearl, and carrot. I haven't tried the Photo Booth in here, but it looks fun. There are also some cute Studio Ghibli and Sanrio merch in here. This store has a little something for everyone who is interested in Kpop, anime, or cute stuff in general.

I visited on a Sunday and I like a lot of groups so I had a good selection of groups but for…read morealbums, it was a bit picked over. The 2 girls at the counter were talking when I walked in by myself and weren't really the friendliest. I ended up picking up an enhypen and nct 127 album and headed out. It was a nice store and one of the closest to my city but I wish they had more selections.