Went in looking for a gift for a friend. When I walked to the checkout counter, a manager I'm assuming (did not get his name but he was a late 40s-50 white guy with longish hair and a grey beard and glasses) was verbally berating one of the workers (younger girl with black hair) about pushing policies. He was yelling to her about these policies in an aggressive tone while I was waiting for them to notice me and ring me up, mind you there's customers around while this manager is rudely talking to his worker. Once they notice me, the guy greets me with a "you need something buddy" in the same rude tone. I said I was trying to buy my one item. While they're ringing me up, I had to repeat my membership phone number 3 times, and once they finally entered it correctly, the manager says loudly "you're pretty soft spoken!" Sure yeah, then they explain my membership is expired, I ask if it can be paid with the card on file, and they say no I would have to rebuy it today to get my 8$ off at purchase with the points on file. I said no it's fine not today, which the manager follows by saying "he said nah it's fine" in a mocking tone to the other worker. Is this really what customer service is nowadays? I mean this guy has the nerve to be openly mocking and rude to his staff as well as the people coming into the business. I would seriously look into this guy's behavior because it looks like a hostile work environment from my perspective. Would not recommend shopping here unless you want to have the experience of talking to your annoying uncle at a family gathering that everybody wonders "who invited him?" read more

Great selection, value is good, service great but been waiting in line for 1 hour. Customers couldn't wait and a few people left read more

GameStop - Video Game Stores Near Me - Milpitas, California

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This location gave me an opened copy and sold me at new game price. Scam! Don't go here.

My first PSA graded cards experience went smoothly. I will definitely come back to grade more cards in the near future.

There's a guy who's blonde with glasses who tried to charge me $25 for a pro membership without my knowledge, if I hadn't noticed it in the pay pad then he would have gotten away with it....highly would not recommend this place with that guy working their I hope this doesn't happen to anybody else please read the purchase screen correctly and make sure they aren't adding anything extra this location has betrayed my trust. read more

Kenny from Milpitas GameStop Ruined My Switch 2 Release Day with Shady Warranty Pushes! (1 star) Where do I even start with this trainwreck of an experience at the Milpitas GameStop during the Nintendo Switch 2 release? I waited in line for HOURS--legit, I showed up at 4 AM, freezing my butt off, just to secure my console on launch day. The line was chaos, the vibes were off, and then I get to the front, and here comes Kenny, the manager, turning my dream purchase into a total nightmare. Kenny didn't even ask if I wanted the warranty--he just SLAPPED it onto my bill like he was doing me a favor. No heads-up, no explanation, just a smug "Oh, you'll thank me later" while tacking on an extra $50 for some shady "extended protection plan" I didn't ask for. Bro, I just wanted my Switch 2, not a side of corporate greed! I was so exhausted from waiting that I didn't notice until I got home and saw the receipt. Sneaky much? And it wasn't just me--Kenny was pushing this warranty on EVERYONE in line like he was getting a commission for every upsell (probably was, let's be real). People were confused, some were arguing, but he just kept flashing that fake smile and saying, "It's basically mandatory for a console this hot." Mandatory? Excuse me?! I heard at least three other customers grumbling about the same thing as they left the store. It's like he saw the hype for the Switch 2 and decided to milk us all dry. The whole release day was a mess--understaffed, disorganized, and Kenny acting like he's the king of Milpitas GameStop, overselling warranties to anyone too tired to fight back. I'm still fuming. I didn't drop $400+ on a console to get scammed into a warranty I don't need. Never going back to that location, and Kenny needs to chill with the sleazy sales tactics. Nintendo deserves better, and so do we. Avoid this GameStop at all costs! read more

GameStop - My switch 2 - Video Game Stores Near Me - Milpitas, California

Employee added in extra warranty charges without asking. When we asked them to remove it, the employee got upset. This is something that keeps happening from what I read from other reviews. Please be more cautious before you pay the total amount. read more

Pokemon shiny codes should be free. The man at this location was making me purchase a $25 membership in order to get one. Went to a different location and they printed them out for everyone. Don't go here read more

Kenny slapped on a warranty and a gamestop pro membership without my approval and when I went back to sort things out, he makes it seem like it was my fault. 0 stars if I could. You're better off doing a chargeback if they pull this on you. According to this, he is also regularly known for SCAMMING customers: https://www.reddit.com/r/SanJose/s/qGqqu6ltiR read more

Went to pick up the preorder for the Switch 2 and luckily the manager, Kenny, let us come in and pick it up. Kenny is so awesome he deserves a raise! read more

I'm even more frustrated now after seeing how everything played out. When I first came in to trade my OLED Switch, the dock was missing the backplate. I was told that if I brought back the HDMI cable and strap, they would accept it. Before the trade was even processed, the employee named Andy started telling me a random story about another customer who came in with a broken SD card slot and how they couldn't take that. It had nothing to do with my situation and felt like he was already trying to justify lowering the value, even though the system worked fine and I was bringing back what they asked for. I followed exactly what they told me and came back with the accessories. They accepted the trade and gave me $186. But after I mentioned that I also had another Switch to trade in, Andy suddenly took $60 off the value for the missing backplate after the trade had already been processed. That was never mentioned before and felt completely unfair. Then when I traded in my older Switch (V1), they dropped the value to only $48 because it was missing the HDMI and charger. But I had already included the dock and Joy-Con strap. No one told me that missing those two items would remove the $125 promo value entirely. If I had known that, I would have made a different decision. They didn't even explain it. They just processed it as defective and moved on without saying a word. This whole experience felt VERY shady. It's like they tell you one thing and then change the deal after they already have your stuff. I really regret doing my trade-ins here. Be very careful. You might not get what you were promised even if you follow exactly what they ask. read more

Dylan was helping me do a trade in for my Xbox Series X! Very helpful and nice. Got a good value after my trade in. Will come again! Thanks Dylan! read more

GameStop - XBOX Series X - Video Game Stores Near Me - Milpitas, California

I was in need of new kontrol freaks and was able to reach out via phone to confirm they had some available and put them on hold. Great customer service. Note* Selection was limited for this type of item. read more

GameStop - Kontrol freak grips - Video Game Stores Near Me - Milpitas, California

I am the mom who gets bulldozered by the kiddo to go inside the shop which I have no business with. I guess this is how my hubby feels whenever I go clothes shopping. LOL Anyhoo the place is just typical set up with games galore and game and pop culture merchandise for sale. The kids who come here usually have a glazed look in their faces which I don't know if it is a sign of elation or just an expression you see with people with addiction problems (women and shoes, people lining up at the Apple Store....yada yada yada) They sell cute items like plushies, mugs and tees along with controllers, consoles and other accessories. I see Harry potter themed merchandise and Pokemon. People can sell their old games and game related belongings in exchange for money or another newer game. The guys by the counter seem to know seem to have a gamer vibe but then again who would want to work here if you aren't one. Ehh... read more

GameStop - Video Game Stores Near Me - Milpitas, California

Hello I just want to say I had the best experience today I walked in and right away was greeted with great customer service by MICAH he was amazing omg !!! I will be a life long customer he's amazing and was so nice and just had the overall best experience I could've had his game knowledge was on key !!! read more

never coming back to this gamestop ever again, I understand that not all of us who walk into gamestop are experts at games, knowledge of how stuff works, so on so forth, but I've never been made to feel so dumb about something. Logan was the person who was "helping me" or whatever you want to call it, and I've never met someone so rude in my life. After standing in line for over 10 minutes while he was just on his phone and then talking to a friend of his that was in the store, he finally made his way over to me, and I wish he hadn't, I ended up not completing my transaction and leaving because I didn't want to stoop to his level and let him get a reaction from me. His customer service was horrible, worst gamestop experience i've ever had, I'm a pro member and try to stay local to the area and help out the store closest to me, but after dealing with this i'll only go to the stores on Rivermark, and McKee. Hopefully this gamestop can replace Logan or explain to him how to properly treat customers who want to support their store, I wouldn't employ him at a lemonade stand. read more

Helpful when you ask for recommendations on new games and consoles. They also try to offer you the best deals when trading in games. This may be on the mall and not the Gamestop itself, but their computer system is not very reliable. Therefore, registration for becoming a pro member may take longer than it should. read more

GameStop - I guarantee you that the Nintendo Switch is going to be the hottest selling game console/handheld this holiday season, so get one now. - Video Game Stores Near Me - Milpitas, California

There is no reason to pre order games at Gamestop. I should have gone to Best Buy, Target, Walmart, or Amazon instead. I pre ordered a game and picked it up, but they ran out of the pre order bonus. They initially denied that the pre order bonus existed. I showed them online proof that it did. Then they stated that they ran out, and it is first come first serve (which was never stated when I pre ordered). They offered to refund my purchase, but that wouldn't change the fact that I would no longer be able to get the pre order Gamestop exclusive bonus items. They were kind enough to offer to help me get it, if I could find another location that had spares. I called other stores, and none of them had spares. I expect this to the an ongoing issue, as I've experienced this at this location many years ago (they were at a smaller location inside the same mall). read more

When the Gamestop closest to my part of town didn't have a Shiny Zacian, I came here for it and that wasn't the first time either: I also got my Switch and some Zelda here! I really need to check the place out more thoroughly but it's definitely been good to me! Also, last time I was there a flock of about 45 geese showed up right outside, which was pretty badass! read more

This location is the one I usually go to for my gaming needs as it is super close to my house. The location of the store itself is convenient as you can go inside, buy a game and leave quickly as it is one of the closer stores to the parking lot. Although, I usually only go to this location on weekdays, everything is laid out nicely and it helps make things easier if you k ow what you are buying beforehand to avoid the clumps of people just browsing or lining for the VR display. The staff in general is fairly nice and if you are a gamer, the environment will be very comfortable as the staff can generally cater to your needs. I am not a fan of their trade in policy, but if you are a PRO member (I am), there's more value when trading games. Another perk is the game informer subscription as well as point accumulation which can be used for discounts for merchandise. read more

GameStop - Video Game Stores Near Me - Milpitas, California

Welcome to the video game zoo. Or at least that's what it feels like. I used to play a lot of video games, but growing up into an adult has made it very hard for me to find time to play video games. Still, I do enjoy a new one here and there. This location was once much smaller, but they have now expanded and are a bit on the bigger side. Despite it being bigger, there is still a ton of people here and you might find yourself having a hard time moving around. They don't have many employees so forget about being helped while you're looking around. Also, when you do buy something they really push you to pre-order another game. I'm truly tired of having to hear the whole pre-order monologue every single time I come here. I'd prefer it if they turned the complete opposite direction of me and talked to the wall. Now, that would be entertaining. Still, with video game stores on the endangered list, I often have to come here looking for an older came. I really don't have much of a choice. read more

Ever since GameCrazy went out of business, I've had to come here a bit more lately. I even signed up for an Edge Card. One of the cool things they do once in a blue moon is they have trade-in deals where you get up to 50% more for your trade. Usually a trade would run you about 25% to 40% of the original new price (if the game is new enough), so adding another 25%-50% usually gives you some value. On top of that, you can use the Edge Card (which is now the Power Up Rewards Card) to buy things off their website. You couldn't buy things online at GameCrazy so it really helps. Also, the original manager from the Capitol Square GameCrazy is now a manager at this GameStop, so I feel quite at home. Anyway, all the reviews before mine are pretty much obsolete. This location has expanded ridiculously. They took over whatever store was to their left, and now they have their own mall entrance right across from Century Theaters. I don't know why it was done, but I'm not complaining. Maybe it's because having their own entrance allows them to take part in midnight releases that prior to this expansion have never took place? Now with its size, it's become a lot more spacious and organized. Going here used to be a drag because it was so cluttered and full of people, and now I don't have to feel so claustrophobic. They also make a really valid attempt at keeping all their games in alphabetical order, so the place is shoppable (if you're stupid enough to buy games at full price when they aren't that great). Also, I've bought new released around three times here (that isn't that much, but honestly, Amazon is a whole lot cheaper) and it looks like they don't gut their games anymore. This may NOT ALWAYS be the case, but I think the size of the place allows them to keep more in stock without having to gut everything. read more

I don't shop here, my bf does, but I've been here enough times to know a few good things: + Come here on a weekday. There's less people, less teenagers, more time to browse in peace + Look low. Their used/clearance stuff are located on the bottom shelf for PS3 and in dump bins. If you're looking to score a good deal, go here. The selection always changes, too. + Talk to the associates. Unlike most retail place, Game Stop hires people who know what they're talking about (most of the time). If you have $10 to spend, they might find you the right one. Or, they will have something behind the counter or in the back room. Happy gaming! read more

What do you think? It's GameStop, your onetime stop for video gaming and being a nerd. This location is full of items that will rot your brain as well as your eyes. Except this location has a knowledgeable cast of team members. If you really wanted to find something that suited you or just get reviews on a game you haven't played yet ask Chris, he's the assistant manager there, he knows everything and anything that has to do with videogaming. Chris will also give you a lesson on Call of Duty and Monster Hunter. Coming here during peak hours is NOT ADVISABLE, you run into a line similar to that of the lines of coke in BLOW with Johnny Depp. Just out the store, so weekends are a no no. Other than that I LOVE GAMESTOP! YELP! read more

GameStop - Video Game Stores Near Me - Milpitas, California

I absolutely love this Game Stop. Every time I've been there, the employees have been nothing less than spectacular in regards to customer service. They're helpful, knowledgeable, and able to answer the phone, answer your questions, and ring you up at the same time. If I'm on the fence about a particular game, they're always able to gear me towards the right direction. Customer for life! read more

This is by far the worst of all the GameStop locations that I have visited so far. The service is good some days (i.e. during the week), but very bad on the weekends. The employees don't answer the phones when they are so busy. I know this as I was there just last weekend. They let the phone ring constantly. Excuse me, but aren't you suppose to answer it when it rings. At least by the second or third ring. I would suggest going here during the week, but avoid it at all cost on the weekends. read more

I experienced, Very bad customer service. I asked an employee a question. I got the look of "what the f- do you want?" And "I hate my job". No warm and fuzzy feeling here. He didn't even give me a verbal answer, just a nod and a the look of death. read more

I'm not a gamer but I do play games on my phone occasionally. It's also because I have a 7 year old boy who until now didn't have any kind of game consoles. He plays when he's at a friend's house. I don't agree with it but as long as it's in the right proportion, it's okay. I want him to be a well rounded individual and besides he's reading level was of a 4th grader. We've been on a hunt for a Nintendo for awhile. I think it's the best console for his age. We heard last year that Nintendo will debut a new console called Switch. Guess what? It came out and we couldn't get hold of one. I've called so many stores and asked in person whenever we're out. No luck but advised to just keep checking in as they would only get few units at a time. They won't even allow us to pre order. My son saved almost enough money for this console. We were passing by Game Stop inside Great Mall and he wanted to go inside. He asked, and lo and behold, they have it and I had to go inside and talk to the cashier about the details. I was in shocked because we didn't plan on finding this today. I had to step back, think about it and then ordered it. It would now be a part of my son's birthday gift since it's coming two weeks before his birthday. He saved $326 so far and I have to fill in the rest and a one year wait. They have two bundles available. The first one was $499 with several games and accessories included. The one we purchased was $399 with accessories and one new game called "Arms". I looked up this game of course and if it's purchased separately, it's $59.99 and the accessories cost a lot more. So it's a deal except I'd prefer Zelda instead. It's included with the first bundle. He would want to play Minecraft with it so we will have to purchase it separately for $30 as a download online. I was worried about the 32 gig and have to download the Minecraft. The staff assured me that was plenty of space because Minecraft is small, about 1 gig. And the other cashier said she downloaded about 10 games to her own Nintendo Switch already. I purchased a protection plan for two years for $29.99. It's cheaper than the other store which is $49.99 for the same console. I looked up all the details before purchasing. I don't like to purchase this usually but it's cheap and GameStop said they'll replace whatever goes wrong with it. The Switch's controller usually goes bad. The staff at this store was friendly, attentive and patient. I love that they talk to my son too. Every time we encounter staff that talk to kids and make them part of the conversation, it makes me feel good. GameStop has two types of membership. One for $14.99/year with a whole lot of benefits. I don't see myself going back to this store a lot to be worth it but I did sign up for the basic/free one that turns every dollar spent into points. I hope this review is helpful to others especially with young kids. read more

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The staff members at this location are very knowledgeable in all areas of their business and inventory. They always do a great job in helping customers find the right games to suit their preferred genre, skill level, and age bracket, and usually offer some great suggestions for future purchases. I shop here with confidence in knowing that I'm being served by a person who knows exactly what they are talking about and whom truly shows an interest in the realm of video gaming. In addition to being knowledgeable about specific games, the staff members do a great job in letting customers know exactly what is currently on sale and what will soon be available for pre-order or advanced release. read more

GameStop - Downloadable Content - Video Game Stores Near Me - Milpitas, California

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I may have turned over a new leaf for GameStop! Going into it, wasn't really a fan of GameStop/Electronics Boutique in general as I felt the customer service hasn't been there, let alone the prices for the game were cheaper elsewhere. Made the decision to trade in a couple consoles to upgrade to the one X. Decided to take the hit and bring it into GameStop and take what I can get for it rather than going the craigslist route or letting it sit and lose value. Had several questions and concerns prior, so I decided to call into the store. I was greeted by Tyler, who was exceptional over the phone. Answered my many questions and left no concerns after our chat. Brought the consoles in and requested for Tyler. He made the process very easy as he immediately got started testing the consoles and inspecting the games, while still carrying a great conversation in the process. He is very knowledgeable with electronics and shows a great passion for what he does. I appreciated his honesty during his assessment of my trade-ins and welcomed his suggestions. Once it was all said and done, we added my trade ins up and I was able to walk out a happy man with the One X. Tyler, thanks again for your assistance and expertise! Your customer service is exceptional and I will be back for my electronic/gaming needs! (I'm going to need that Elite Controller in the future!) Management, please reward and acknowledge standout employees in your store! Honorable mentions are Eric and Alan were just great as they assisted in store as well! As a former General Manager in Electronic Sales, I would love to had these guys on my team for the long run! read more

Using a gift certificate, I bought a pre owned Far Cry 5 from Game Stop. The first disk would not load into my Xbox One. I made a total of six trips to Game Stop to replace defective disks. I finally got all my money back. The service was professional, but offered no compensation for my repeated trips to their store. I bought a new Far Cry 5 from Amazon recently and I have had no problems loading it or during game play. read more

I spoke to Earl over the phone concerning joy cons. He patiently and kindly explained the color options, pricing, pre-owned versus new, sales, Black Friday, and some history of the joy-cons very concisely and without me feeling like I was bothering him. I had tons of questions and I think he deserves acknowledgment. It is rare to find such service. Good job. read more

This specific game stop has the most honest and helpful staff. Especially Earl who I assume is the manger so with his great customer service you already know his team is just as great! read more

My dad and younger siblings stopped by to look for some Nintendo Switch games. They left after no luck and a GameStop employee ran and followed them out. JUST TO ASK IF MY LITTLE BROTHER PAID FOR THE SUPER MARIO HAT ON HIS HEAD. He's only nine. My dad bought my little brother his hat at target earlier that day. Unbelievable! They were already a distance from GameStop, an employee had to run and accuse them of shoplifting a hat? How disgusting. I honestly think it was racially motivated (we're Mexican). This employee should do his job and not harass families. Maybe you should be familiar with your own products! read more

Hmmm this place is small :( and they do buy back games at such a ridiculous low price witch I don't understand. I haven't had any issues with customer service. Now that I know that my local Hollywood video also accepts trades i will try them out or have my son try. Other than that I give 3 stars reason being is that it's close to my house and haven't had any problems with customer service, The guys that work there are pretty cool. Maybe it's just I catch them on a good day or who Knows. read more

Horrible customer service. I've been on the customer service train for a while now and this place SUCKS. I don't recommend shopping here unless you want to be ignored and looked at as if you're an idiot when asking simple questions The two guys that were working last night (Nov 1st 2012) were just the worst. ignoring me, not even looking up from whatever it was that they were doing. I made my purchase and upon leaving i noticed the game case was damaged to the point of not being able to close. Literally a minute after leaving I return to get a different case. the guy behind the counter seemed annoyed. BUT HERE'S THE KICKER! When I was in there I couldn't get as much as a full 2 seconds of eye contact but one of the workers was already balls deep in the computer trying to get info for a female customer... wth guys.. Never coming there again. read more

Four stars for this place just for the service I got. I showed up one day when I was eating at Outback next door to see if they had a hot new game that was just released (in case you want to know the game was Warioware for Wii). The guy said they were all reserved but they had a couple copies that hadn't been picked up yet. He said if I came back at closing time he'd sell me one. After dinner at Outback I stopped by and picked up the game -- which was great. And on the first day too. Thanks Gamestop. read more

They're always helpful here even when it's busy. Don't be mad if you wait in a long line, the people there help you fully before continuing to another guest. It's very nice when you have time to ask any question you wish before making large purchases. read more

Came in today to pick up a charger for my DSi. I thought the DS and DSi used the same charger since that's what an associate told me at the Gamestop in Eastridge. Boy was that associate wrong. I almost bought the wrong charger today but thanks to the worker here, he directed to the right merchandise. Bought my charger, shared a laugh and left. 3 stars only because the selection of games here is wack in comparison to Valleyfair. Also docked a star because I wasn't greeted or asked for help until I approached the front counter requesting my item of purchase. read more

This is not my first time going to this location for stuff and every time I go here either the service is non-existent or poor. One time I came here to buy a copy of bioshock for ps3. They only had one copy left and it was the display one. I wasn't given a special seal or nothing in case I wanted to return it and was charged the price of a brand new game. ok whatever, I just bought it anyways since I was there. I pre-ordered a game 3 days before its release date and had it shipped to the store so I can get it asap. Its been a week since and I still haven't gotten a call to pick up my copy. WTF? So I finally call them myself to find out that the game's in stock (not my copy, just in general), so I can come pick it up. So why didn't anyone call me?! I give this location one star for the times that I went here and they had my stuff and because the guy that picked up was cheery and I didn't have the heart to blame all this pent up anger on him. He's just doing his job, but obviously someone was slacking off. This is my first and probably last time to pre-order from gamestop for a store pick up. If I knew I had to wait a week anyways, I woulda shipped it straight to my house. read more