Pop Mart in the mall is one store I check whenever I come to visit . It has new merchandise from time to time . They change their displays quite often and there are always new items to look at . Today I find a thermo bottle inside a bag with lots of great bear fur for the HIRONO road journey series . Before there was only one bear , now that have 6 different mini bears with one mystery bear . They are slightly bigger in size with details and costs $36.99 . read more

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Pop Mart opened a few months ago on the lst floor of Stoneridge Shopping Center at a corner location not far from Apple. Place looked smallish. Noticed it was surrounded by guardrails. (The kind seen in banks, lines at popular gatherings). These limit some areas one can see. Following same I discovered myself soon at the exit. One way only. Of the "toys" mentioned: Molly, Dimoo, T monster, Hitono, Twinkle Twinkle, Skullpanda, I saw a few. Striking similarities with Labubu which I didn't see. Most boxes $19.99. I just looked, no touching. Saw a patron shaking a "blind box" probably trying to ascertain what figurine was within. 3 associates I later saw. None approached me. Nothing struck my fancy. Later learned a set of boats were modeled after One Piece, a uber popular Japanese anime. I may be interested in these, especially with Luffy aboard a ship. read more

Pop Mart - View of setup from afar. Enter at left side. Exit right side. - Toy Stores Near Me - Pleasanton, California

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I always come in to see what they currently have and they have plenty of labubus to get! That's my first time ever seeing them be in stock cause I'm so used to seeing them be sold out ~ The store is near and quite well stocked. read more

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THE MONSTERS X HELLO KITTY AND FRIENDS Collaboration has finally arrived since it was sold out online!! read more

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My very first purchase at a PopMart Robo Shop. This one is located inside the Stoneridge Shopping Center, located at 1112 Stoneridge Mall Rd. Pleasanton, CA. Look for the PopMart brick and mortar store and you will find this vending machine just outside it. There was no line when we approached the PopMart Robo Shop! Amazing find. We looked at our options and I selected a Space Molly and Hachipupu. No Labubus here today! Swipe or tap your credit card to pay. So much fun! No personal service here. You make your choice via a character selection screen. Once selected and payment is processed, the machine selects it and brings it to an open window. Pick it up and enjoy! A good selection of PopMart characters. No up charges here. You pay PopMart prices! Next stop... PopMart brick and mortar! Here I come. read more

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It's a new PopMart store in the Bay Area at Stoneridge Mall on the first floor. Yes, I am addicted to these figurines! The store is right in front of Kay jewelry. Came to the opening week. We had to wait in a freakin' line to get in. It took about 45 min. Service was ok.... It seems the prices have gone up since the last PopMart store that I have gone to in California but it might be due to the tariffs. Damn Trump! Still addicted to these things but didn't buy anything this time!! Will be back! [86R,2025] read more

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So happy they opened a Pop Mart closer to home! Wished they had labubus in store instead of just purchasing online. Had a great time checking out all the blind boxes. The employees were super friendly and helpful when I was looking for something specific. There also a vending machine out front so make sure you check that out. Shopping bags are 30 cents fyi. Hope it brings more people to this mall. read more

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Finally finally finallyyyy a Pop Mart has sprouted in the Tri Valley! No more agonizing shipping wait times or dealing with website crashes during item drops. Granted I won't find what I'm looking for every time I pop in, but it brought me so much joy just to look at everything in person for the first time! It is soft opening right now, and I believe their grand opening is slated for 6/28/2025. You know what that means...Labubu galore! ....and lines galore lol. Their hours are noted on the mall website as open: Monday to Thursday 10AM - 7PM Friday to Saturday 10AM - 8PM Sunday 11AM - 6PM I'm so excited for the traffic it will bring to the mall (a Nike store is also opening across the hall). They're located in the center of the mall where the Apple Store and ZERO& are. I think the last time I waited in line for a product was the last Harry Potter book hahaha read more

Pop Mart - Outside - Toy Stores Near Me - Pleasanton, California

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Well stocked pop mart with a full store and a vending machine. They regularly get Labubu and other series restocked at random by corporate. I don't know much about Labubu's but the staff was friendly, helpful and patient to explain to me what are the current available inventories and which ones are popular. Even with sold out series like the tempura labubu case. The price is standard, you can order online and pickup. Again I actually don't know much about labubu's, new to them. This is not a bad location to start learning. On launch days there's a line, most of the time it is chill. You can inquire available inventories from the staff read more

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I went to shopping in Pop Mart store in Stoneridge Mall very nice store , Right now these days their is a Toy very popular the name is Labubu I want to buy them for my collection and give to family and friends as gift the sales associate was very nice to me and professional help me understand what product to purchase is right for me ! I enjoy looking all the figures in the store and price is not is too bad , I got Labubu blind box " love pin " Labubus it was very cute I open the box at home it was letter W Labubu I feel lucky I got my last name first letter of my name haha overall I like the store and I like to shop shop there again . I also has online app Pop mart website to ordering toys and earn points , it 's great! I ordered Labubu collection online ! Here is few photos to share read more

Pop Mart - Rock the universe the monsters Labubu - Toy Stores Near Me - Pleasanton, California

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Small thing, but very insensitive to a parent. My son had ran underneath the little fence line they had and I went in to get him and the worker there made me go all the way around and made me lose sight of my son in the process. Workers should have more common sense than to separate me from my son when I could simply move the line fence grab him and put it back. read more

Just so others are aware--Pop Mart removed my previous review, though they didn't specify which rule I supposedly broke. I'm reposting because I think people deserve to know what kind of experience we had. My wife was banned for simply shaking, weighing, and guessing which figure was in the box--something countless customers do when trying to pick one. She really wanted a secret Hirono. The staff told her it "ruins the experience," but in reality, they completely ruined ours. One staff member went to tell others, and when looked up she was surrounded by three staff members as if she was caught stealing. The reaction felt petty and unnecessarily harsh, and in the end she felt so embarrassed because she felt like a criminal when she did nothing wrong and what normal customers do in other pop marts. We won't be returning. Compared to other locations like Valley Fair and Stonestown, the difference in professionalism is night and day. Those stores have friendly, respectful staff who actually understand how to handle customers. Meanwhile, during our visit here, one employee was so distracted checking her social media that they didn't even notice someone walking out with a box. It just felt unprofessional across the board. If you're looking for a welcoming and well-run Pop Mart, this isn't the one. read more

Pop Mart - Meh - Toy Stores Near Me - Pleasanton, California

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Love how they opened a Pop Mart in the East Bay! I went on a Monday morning just to pick up a couple items, and I even ordered at their vending machine outside the store. Was surprised to see the vending machine fully stocked with some great items, like the monsters wacky mart series and others. I only got one box of the wacky mart series but wish we got more! The store was very clean and had a lot of selection to choose from, variety of blind boxes! As with most Pop Mart stores in the USA, you can't find labubus and you have to order them online. The staff seemed friendly and I was asked a few times if I needed help. I haven't gone here on the weekends so I can't say how they operate when they're busy, but if you want to go on a downtime, definitely go weekday mornings. read more

Small inventory of items compared to all the other popmart locations I've been too. Open wall layout is confusing only in the sense of when the store is full capacity there's a roped line area off to the very side, so why not just rope off the whole store? And have a smaller entrance. I only say this because when my boyfriend and I were waiting in line, the 3-4 store workers who were standing around (one girl was just talking to some friend passing by?) and none of them saw the 2 young girls walk straight in disregarding the line and yet they weren't stopped.. the San Diego popmart location is very organized letting in the amount of guest to every guest that steps out. Versus this one I counted 6 guest step out and 2 were let in. read more

Pop Mart Stoneridge Mall is new and their customer service is much better than Valley Fair. They had a great selection and there was an associate Chloe who was very friendly and actually took time to help my child find what she was looking for. Everyone at Stoneridge has good customer service. read more

Fun to finally see a Pop Mart store. All thr great things to see! Staff was excellent. Very knowledgeable. Good selection- no Labubu while I was there. But they had things I had not seen. read more

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The staff were friendly and the shop has many items in store, a true blind box paradise. They have Labubu for display but nothing Labubu to sell. They Said that when they do it sell instantly so just beware when reading other comments, those people probably went in the line during restocking. Still it was nice to see so many cute little things. read more

I'm so glad Pop Mart stores opening at this location. The worker very helpful. I got my new Molly. read more

Pop Mart - My new collection - Toy Stores Near Me - Pleasanton, California

This place sold us a defective Labubu and refused to exchange it saying it's all like that ( yeah I'm sure all the Labubu have twisted foot) I have 20 Labubu and none is like this. This store is a joke. read more

Wish better selection than on line. Especially for a retail store in mall - should have better options to attract shoppers to return. Will be going back on line, probably not back to the store unless store only items are offered with Labubu Monsters! read more

This is the first pop mart store we've been to, and we were really excited. My two kids and I picked two items each. My 10 year old and I each bought a digimon box, excited to select from the same case so we'd get different characters. Got home and opened them, and they were the same exact character, which means the store must be combining cases when you purchase individual items, which is really disappointing. Please reconsider combining cases! Buying our first two items in a set from the same "case" and already getting a duplicate is VERY disappointing, and honestly a waste of money when we're starting our collection. We understand blind boxes come with some duplicate risk, but not when purchased in person, from the same case, at the same time... Besides that, the cashier was very friendly and kind, helping me figure out how to get to my membership card in person. read more

Pop Mart - Toy Stores Near Me - Pleasanton, California

This is where kids come to fill their addiction for physical gacha boxes. The sets are very collectible and unique, there's more than just Lalabubu but the price is of a meal so that's your call. Workers were attentive. read more

Don't waste your time all the employees are just standing around like they don't wanna help and there on the headset talking about customers and once you ask them about a item in stock they say oh I don't know so don't waste your time unless you wanna hear I don't know 24-7 because they only get paid to Judge people and look around like they have nothing else to do so I won't be back at this location read more

Drove 30 minutes to this store only to find out the app gives little to no instructions on what actually qualifies as a valid QR code for pickup. When I asked for help, the staff -- including the manager -- showed zero empathy. One male employee in particular visibly could not handle basic customer service when an issue came up. Overall, the experience was disappointing and unprofessional. Step up your game, Pop Mart. read more

I'm so glad we finally have a Pop Mart in pleasanton! I don't have to drive to San Jose every month now! It's a fairly big store, and I had a little trouble finding some mystery boxes, but thankfully I had Chloe, a very nice worker help me find the Molly I was looking for. read more

Used the app for a pick up purchase. Drove an hour plus. When I got there, the store was closed and was told that the bathroom flooded. The girl named Kaitlyn in the front helped me grab my order but stuffed all three boxes into a small bag. When I asked for another bag because the one I got was ripping, she said we will have to charge, I was ok with that. She went back in the store and came out after 5 min and said sorry I can't give you a bag. I asked her if she has any bag available since the bag she put my items in ripped. She went back inside. While waiting, another customer came to pick up their purchase and was given three bags. Kaitlyn came out and said my manager is watching very closely and I can't give you a bag. I was very frustrated. Felt discriminated. POP MART, you need to do better especially after spending so much money. Unacceptable. We will not be coming back. read more

Sales associate Chloe was very helpful! She helped me find everything I was looking for.

This was our second time visiting this location and I was very disappointed. I went over to a phone case that was laying on its side and went to pick it up to make it upright, when I accidentally knocked it's plastic holder to the ground. An employee slowly walked over with an annoyed look at simply said "you are not allowed to touch the items" and I responded "I was fixing what was already knocked over, I'm not the culprit here". I continued to look around with my kiddos (the only real reason I was even there was for them) and every step I took, I could feel an employee watching me like a hawk and following me around. At least 3 different employees lurked behind me at any given moment. Not sure why I was being targeted. I'm literally a middle aged mom there with her kids. I let the guy who rang us up know that I was extremely uncomfortable with all the workers following my every movement and it was super uncool. (I spent $120, freaking yikes.) When I was telling him about this, I looked over at the other cashier who was one of the girls following me around who was happily smiling and chatting with another customer. She looked up at me and gave me a fake ass sarcastic grin. The whole time I was there I was met with nothing but seemingly annoyed minimum wage rage. All with the exception of the girl at the front door, who smiled, said hello, and asked if there's anything we were looking for. She deserves a raise. Everyone else there needs a lesson in basic human decency. read more

Poor customer service , went on a Thursday night around 3:30 the was mall dead there had to be about 7 -8 employees and the store is tiny so they are literally on top of you . Got profiled immediately and followed and talked about by two female employees. Like I couldn't hear them . Honey I drove a Rolls Royce here no one is worried about a $40 stuffed keychain if you hate your job do something about it . The audacity to talk about someone because I'm covered in tattoos when you yourself have tattoos is showing how miserable of women you are . Do better read more

Really wasted my time and unprofessional overall. Don't recommend at all. Didn't allow pick up even though it was pre-paid which is actually insanity. Scammers af. Maybe they did it on purpose so that they can snag the item when it gets automatically cancelled since it "didn't get picked up" read more