I needed to get a matting cut. Dexter, who was working in the framing department, was the BEST!! They helped me with color choices & what frame color would look the best. They were efficient, helpful, friendly and knowledgeable. Thank you, Dexter!!!! read more

Went to Michael's today for yarn and some party supplies. It was very busy, and Teri and Liani (sp?) were great. They were being bombardee with questions, but were calm and very helpful. I truly appreciated the service and how helpful They were during the busy holiday season. read more

Bad service. The cashier's attitude was strange and unfriendly. I'll try Staples, Walmart, or other places for my business.

Lack of staff, inaccurate inventory levels, and overall rude employees. Things showing in stock online are no where to be found. There is one person at the front of the store on a register and the only other person there is at the back in the framing department. There are no other workers to ask questions or to help you find anything. I assume inventory levels are off because of theft since there is no one in the store that will even acknowledge your existence unless you are checking out or getting something framed. I tried to ask a question up front and was greeted with "self checkout is open over there." I almost left right then and there. read more

Excellent selection, great service with curbside pickup, -3 stars for Eldina's attitude. It disgusts me the way she speaks to her coworkers, with only a slight improvement with how she speaks to her customers. I'm not sure if it makes it better or worse that she's not a supervisor. Her demeanor and level of entitlement is absolutely appalling. read more

Today we went into the store for their balloon selection. They have a great selection, as long as you don't need them filled up. Take them elsewhere... We were not greeted upon entry, but we found what we needed quickly and went to the register for help. The lady who was working the front end didn't ask if we needed help and was too concerned with her online pickup order baskets. She finally noticed us at the register and said she'd be over in a minute. When she finally came over, she asked when we needed the balloons by? We only needed 3 balloons. She told me she was too busy with what she was working on to help me, if I couldn't come back later. For three balloons?! It was really unprofessional, and poor customer service. read more

Store is a mess. And the customer service is terrible. The oil paints are opened and spread on the display. I'll just order online from now on. read more

I returned something today & the guy at the counter was so rude. He was an older man, going bald dark hair. No customer service skills at all. I should've said something to him, but was caught off guard by his attitude. It was an easy return, I had my receipt & it was only 2 days since I bought the merchandise, so I don't understand why he was so rude. read more

Bad service Don't ask for help here. I asked if there were was Christian / religious items worker told me no. Wrong I found multiple religious stickers for many religions. Man who rung me up saw I paid $50 worth of stuff and pushed my things off the side and looked at me like I need to leave I'm bothering him he even said "you're good to go" I said "can I please have a bag" he said it's usually 35 cents and stared at me with a blank face. If you see a woman buying multiple items heads up dude you bag it for them why should I. Even be ASKING for a bag are you not a CASHIER? I then proceeded to give him a dollar and he did not know how to do the change I told him to keep the dollar. Are people in there spaced out or in a different planet? read more

This is a pretty good location. The strip mall has a Ross, Marshall's a DSW and a Half Price Bookstore. With all those and a Burger King parking can get rough at times. Michael's is a good craft, party and art supply store. That carries some wedding decorations as well as some home decor, pillows silk plants & flowers. If you can build it they will come and buy it... Need yarn or sewing supplies? They have it all. Scrapbooking or card making your thing? How about beads or jewelry making? It's all there... I didn't find exactly what I was looking for on my last visit, but... I improvised and got something close and it worked! That's always a good thing! I also grabbed some canvases & paints for my daughter while I was there. read more

Michaels - Looks like a good one... - Arts & Crafts Near Me - Dublin, California

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I went in for a specific item that I couldn't find in any of the obvious places. The store is pretty big but we could only find one person on the sales floor and one on register. The floor associate must have been new because a customer was scolding her for not knowing where something was. If there was another option we would have gone to another associate, but we waited for this interaction to end to ask our question. When she was done the associate saw us standing there, dropped her head to look at her feet and literally ran away without acknowledging us. A few minutes later a man who I assumed was her manager came to deal with the first angry woman. We again waited until he showed her what she was looking for. He then saw us standing there and we said hello. He groaned, said hi and started to take off as well. We stopped him with a polite "excuse me, but can you tell us on what aisle x is"? He groaned again and finally told us under his breath and took off. He was very rude. Why do you think customers are standing next to you, patiently waiting for you to finish speaking to other guests so they can have their turn? Not for their health...for customer service...which is your whole job. Customers shouldn't have to chase you down for a little help. I get it, retail is hard. I worked as a manager at other Michaels locations for 20 years. But unfortunately you have to do your job even when you don't feel like it. If you hate being there so much, please consider it may be time to find another line of work. read more

Our go-to store when we need something artistic for a birthday or holiday occasion. My daughter and I visited this afternoon as we needed to buy a few gifts - for the first time since the pandemic began 8 months ago in March. The store was well-stocked and reasonably full with shoppers, all masked and maintaining social distance. We headed to the arts section and found a couple of the things we wanted right away, but needed help locating the third. There was a store manager handy and she pointed us in the right direction. Shopping done, we browsed a little in the aisles packed with Christmas ornaments - one of my favorite purchases during the festive season. Then we got in the longish check-out line, which moved surprisingly quickly because there were four open checkout counters. Overall - a very smooth experience. Will certainly be back this holiday season for more shopping. Pro Tip - sign up for their on-line coupons. You can score some good deals - we got 30% off one of our items today. read more

Michaels - The store was well-stocked and reasonably full with shoppers, all masked and maintaining social distance. - Arts & Crafts Near Me - Dublin, California

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My God . This service is horrid here. Dude working register around 6:30pm was making every damn customer feel bad over the smallest things like asking for help. Dude , please get yourself together. Don't put your hand out to customers that are asking for help & go on a rant about how you're the only one working. We see that. All the customers were so friendly though. You're giving yourself a stressed out time. read more

My go to place for all my crafting needs. And great seasonal decorations. Thank you Michaels....

Been shopping at Michaels for years. As I'm reviewing their reviews, I can see why they have such a low rating. I've been frequenting this shop for nearly 16 years and the customer service didn't bother me enough to write a yelp review.....until now. I had a couple of posters that needed to be framed. Ordering the frames wasn't the problem - in fact, the manager was helpful and professional. It was when I picked up my frames that I had a problem with. The manager was on vacation; the person that helped me was "Diana". Her customer service was appalling! I was thrown off by the way she was talking to me and after 10 minutes of her bullshit, I called her out on it. She was quick to change her condescending tone but she left such a bad taste in my mouth for me to write this review. Looks like Mary S. had her own taste of Diana as well. What I'd like to know is why is Michael's allowing this behavior? read more

5 stars for awesome customer service! I came in looking to buy a frame and get a mat made for the frame. Diana was very personable, friendly and efficient. She showed me lots of options and worked with me to find a good mat that would match. When we found the mat, she mentioned that it would take a couple of days for it to be ready. I live in SF, so that wouldn't have worked for me. Diana asked Pete to help accommodate our same-day timeline and they made it work! Thank you for accommodating my request. Diana and Pete are the dream team! read more

Jim the manager was awesome! I purchased some items earlier and forgot to ask for a gift receipt. He kindly helped me get one and saved the day! And Max had a great trip! read more

Michaels - Doggie shopping at the art store! - Arts & Crafts Near Me - Dublin, California

It's way too much fun to roam the aisles at Michaels!? I literally could walk down every aisle and keep myself entertained all day. I always liked taking trips as a kid and finding my creative side in college. But, I had no idea that Michaels would be the spot of Christmas decorations. I stopped by one day to get some tissue paper and wrapping paper. However, three hours later I had done enough damage and was able to stock my place with Christmas cheer. I definitely will be back for crafting and holiday needs. I was happy with the 60% off on holiday items and after Christmas it goes to 70% off. I was pleasantly surprised that I was able to find some really nice holiday cards and ornaments too. The staff are always so friendly at check out and I enjoy the conversations. read more

Today I needed help locating a product that showed in stock at the Dublin store. DJ the Manager took the time To research even though she was heading out the door for end of shift. She then passed the baton to Jaydon who could not answer where the item Was in the store and did not want to continue to hold me up as he continued to Search ah he called other Michaels and found the item and insured it was positively at the Livermore Store. Although this was added miles it saved on frustration if I waited and the item was never found. I am A frequent flyer at this Michael's and know some Employees actions show they don't care and do the bare minimum in the customer service arena. This started off to be the case with a female employee so I Asked for the manager and then my issue Was dealt with professionally and with A smile. Jaydon was awesome. Did exactly what he said he was going to do and with true concern and most important he listened to me. Thanks Jaydon I hope Michael's is aware you are an exceptional individual. Thanks DJ for getting the ball rolling, trouble shooting the issue and passing me off to an employee that did not drop the ball. Good Luck in Life to the both of you. Today was a good day at Michael's in Dublin for me. 5 STARS ALL THE WAY. read more

1st time shopping at Michaels. I needed some office supplies for covid WFH and did an online search and Michaels came up for some of the storage, shelves, and planner supplies that I needed. Their online website was easy and straight forward to use. I did the curbside pickup. You go to the store and park out front in the two dedicated spots and for this store website, they ask you to call when you arrive and you give them the order number and tbey come out with your order. It took a little while for them to come out. Not as fast as Office Max curbside service. Michaels did seem to be pretty busy on this day. Overall a good experience though and their prices are pretty reasonable. I didn't go inside to browse. Maybe next time but it did seem to be fairly crowded. I guess alot of people doing crafts during these covid times :) read more

Excellent store! Not sure why this Michael's has low stars. I've gotten nothing but friendly, patient service from here. They have a lot of product and store is clean! I get most of my crafty ideas from here! As for HOBBY LOBBY...that racist store can suck a di@k! read more

Michaels - Ivy lights - Arts & Crafts Near Me - Dublin, California

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Didn't spend too long at this Michaels as i could spend more than an hour here if I'm not careful. This Michaels is special though because it's sandwiches between my other two favorite stores: Ross and Marshalls. Parking is a bit difficult as it is sharing with these lovely stores as well as DSW. I easily got to the cake section and picked up the cake board I needed for future cakes. Of course I never pay full price as there's always 40-50% off full priced items when you receive Michaels coupons. So I was able to get 50% off. Line was relatively short and glad they had two registers open even with the shortish line. I was able to get in and out in about 10-15 min. Still need to spend more time at this Michaels one day. It just wasn't today. read more

Wow I'm so surprised this store has such bad ratings. I don't mind going here for decor and other art type of items. It's a good size store that is pretty organized. I don't think they have changed the isles in years which is pretty convenient. They have a large selection of beads (good quality) , stickers, and decor for their size but everything else other than yarn is pretty limited which I would think is due to space? I do like coming here for tree items now that Richard closed down. They have a lot of neat things to stick in your tree if you're going for the 3d type of decorating. Also check out their planners and pretty pens when they are 70%. It's a price you can't beat read more

If I could give NEGATIVE stars I would. DO NOT take anything of any importance in to get framed. I took in my DEAD grandma's scarf to get framed and they RIPPED it. I spent $300 on discount and was supposed to be a professional job but now a sentimental item is completely ruined. Not only that, they neglected to tell me that they f*cked it up. I went in to pick up my item and they told me I couldn't pick it up until the manager called me to say that it was ready. Weeks later I went in again and they acted like they couldn't find it. I had to demand it and they showed me a ripped product. Just an absolutely ridiculous experience for framing. I will be getting my money back and I'm guessing they will have to pay the $250 liability but I wish I could sue them. Nothing can replace the important item I lost due to negligence. read more

A nightmare. Was there today at Michaels in Dublin on 12/12/2023, was 4th in line at the checkout with only one person, yes one person, at the checkout and waited 45 minutes. One cashier was there as the line was getting longer and longer until there were about 20 people in line. They never got anyone else other than the one cashier. Most of the people in line were using gift cards and or buying gift cards and the self checkout machines do not handle those. People just began dropping their merchandise on a nearby shelf and walking out the door. When the cashier was with one customer for 20 minutes, yes 20 minutes, in some sort of dispute over pricing of some sort of white painted decorated Christmas soda crate, I finally gave up and did the same thing. From now on, I will go to Hobby Lobby, no matter how far I have to drive. read more

Wow what excellent service today on a "same day delivery!" I shopped and placed my order online, and technically I was past the window for orders to be delivered today. No problem, I was perfectly happy to have it delivered tomorrow. Can you believe these kind and fast angels delivered today anyway? I placed my order at 2:45 and it was delivered at 4:05 the same day. Excellent! I'm doubly impressed because it is 8 days before Christmas and I know your online orders and deliveries are way up this year. The items delivered were gifts for some underprivileged children and you just helped to ensure that they will receive holiday gifts on time! Thanks again! read more

I was at the Michaels store at Dublin and wanted to find options for framing 2 large maps that I had. I met Diana, who helped me with it, she told me that she had no option for me but buy a $200 frame for each of my maps since they were oversized. When I asked her if she had anything more affordable and pointed at a big simple frame I saw displayed nearby, she said, they don't make "cheap stuff" like that and that I am standing at a "custom framing" counter and should look elsewhere! What attitude, how rude! I saw her helping another customer before me and she was sweet with her (she was a different color than me) That rings a racial intolerance bell in my mind. Brown customers, beware, it is not a very friendly atmosphere at the framing counter, be prepared to be attended to with arrogance! read more

Going to try and boost their rating as this place is pretty awesome. I'm not sure why so many people have reviewed it so low. If you want awesome products for a wedding, or gifts, or art, then Michael's offers so much and this location is one of larger locations. They offer so much. They also have great deals especially if you use the coupons they offer. Service is always friendly and really try to help you out. Again, I'm flabbergasted at the low reviews. This place rocks. read more

I really only do most of my shopping at the framing area, from all my visits I find the place to be good. The clerks mostly seem be informative and when I have my artwork framed they are usually beyond informative and helpful. I love their discounts that they offer via mailer or email/internet. read more

Michaels - Arts & Crafts Near Me - Dublin, California

Zac, the Dublin store manager, provides amazing customer service! When I purchased a bunch of teachers supplies online I thought it would be easy to return since this store is fairly close to my house. Turns out the online system and store system aren't as connected and in sync as one would expect considering we are in the digital age. Zac researched the issue, took my name and phone number and would call me periodically to let me know he was still working to resolve the issue. I ended up calling Michaels directly because I felt he had spent too much time on my situation. Michaels customer service is incredible, they fixed the issue, I called zac and thanked him for his time. Thank you zac and michaels! read more

Make sure you don't order and pay for anything online "for store pick up" because although it says they have it online, and they take your money for it, by the time the in-store management actually goes to pull your paid-for items off the shelves, they will all be sold out; and 2) when you call the 1-800 # to rectify the situation, they will apathetically and ineffectually cut you off and "I'm sorry " you to death. I wasted so much time trying to save myself some time by pre-picking out all my items and paying for them ahead so I could do curbside pickup. Essentially, they sold items that I had already purchased. I got 9 emails in a row telling me that my purchases were no longer available and I will be refunded. I even called them last night to check and the manager said they didn't have time to pull them yet. All day and night and the next day just passes by with me waiting to pick up my items. Such a bad experience and huge time wasted on an improper online ordering and pick up system. I will go back to Amazon. :-( read more

I'm not really a very crafty person myself, but I'm a kindergarten teacher so I do periodically find myself shopping at Michael's to get supplies for my classroom projects. On this occasion, my mom and I dropped by this Michael's Arts & Crafts to pick up craft supplies for my nine year old niece's birthday party. The girl's were going to decorate eye masks (Like the kind you sleep in to keep out the extra light). Michael's had the eye masks (and even in her party theme color - teal, SCORE), plenty of stick on gems, and stick on glittery letters. They also had glittery silver gift bags for the girls' take home goody bags. If you ARE the crafty type, Michael's carries supplies for scrapbooking, stamping, painting, silk flowers, baskets, cake decorating supplies... you name it, it's probably here. Even candles and children's craft projects. They also have a large custom framing department, but I have not used it at this location. Having read all of the reviews mentioning the horrendous wait in the checkout lines, I was expecting the worst, but there really wasn't much of a line at all so I can't dock them stars for it. read more

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Unfortunately we do not have any other choice for crafts supplies in the Dublin area...too bad! They recently remodeled, and added allot of scrapbook stuff, but it is so disfunctionally laid out...they have one item in at least 5 different places...UGH!! Today I needed 2 very small bottles of paint...and that went very well. I will continue to shop here, but I wish I had another choice. read more

I prefer Joann over Michaels mainly because it's a lot more organized at Joann. They have good coupons here though so when I can't find what I'm looking for at Joann, I'll go to Michaels. I've purchased picture frames, cheap record frames (even cheaper than UO) and other various craft supplies. The lines go pretty fast and the staff are usually pretty helpful if you know what you're looking for. I take my young niece here when she's visiting too. It's hours of fun for her. read more

The picture dept gets 4* - very helpful though they never called when our frame was ready. Rest of store gets 1* - long lines on Sunday with not enough registers open. My time is too valuable to waste waiting to pay you. read more

We go to Michael's all the time, we like the selection and the prices. However, this review is specifically for Amanda. We went there today, the Sunday after thanksgiving, for frames. We had gone to the Fan Expo in SF and were looking for a variety of frames for all the photos and autographs we got. They were at the tail end of their buy one get two free sale. The selection was less than usual due to the sale all weekend. We spent a long time planning out what pics would go together in what frames, and trying to find enough of each frame for what we needed. Amanda was so helpful. She spent a long time searching multiple places looking for a frame we wanted one more of, that the system said they had but we couldn't find. We were ultimately not successful but we were the ones who had to tell her to stop looking, she was on a mission! Then she took the time to help us make sure our discounts, and letting us pay at the custom frame desk so we didn't have to bring everything up front. At the end she heard us mention that it would have been nice to have a cart to help carry out all the frames, there weren't any at the front when we came in. She went to go look for one for us! We are generally underwhelmed with the service at retail stores these days, but Amanda was truly outstanding today! We told the manager on the way out, I hope she gets recognized! read more

One of my daughter and grandmas favorite stores. And one of the few times I can actually handle just looking around as the two of them have such a blast!! This is a good thing as it seems like the staff is always really busy. Don't think I've ever left with less than ten new craft projects in mind... lol. read more

On 01-15-2024, I was shopping in the Michaels store located in Dublin CA. I was there specifically to use a "30% off entire purchase" coupon that I had and that was expiring on that day. I made the trip to Dublin from Tracy because the Tracy store no longer had in stock the yarn I was using for a blanket I was making and I needed additional skeins for it. I found a few skeins of what I needed but not the entire amount. I went up to the register to purchase these items and was assisted by a very nice young man named Erin. I presented my coupon and he scanned it along with the four skeins I was purchasing. He informed me that the coupon was not working because the yarn I was purchasing was now "buy one, get one 50% off". This of course was not as good as the 30% off entire purchase. I pointed out that the coupon specifically said it was valid through the 15th and that I just used it the day prior at the Michaels in Tracy. He called the manager on duty, "DJ", on the radio and explained the situation to him. It became apparent that "DJ" was not coming up to the register to speak with me like a professional manager would. I could not hear what DJ was saying, however, it was obvious to me that Erin was being left to handle the "disgruntled customer" himself and that I was being blown off by this manager. Even another employee who heard the radio transmission came up to the register to see if he could assist, but DJ was apparently too busy and did not have the customer service skills needed for the job like Erin did. In my opinion, Erin had better skills than DJ did and made me feel like a valued customer. Shame on you DJ, Michaels should reevaluate their decision to make you a manager, if you don't want to do the job, get out of the business! Thank you Erin for your kindness, professionalism and willingness to assist me. My score for the review is for Erin, not DJ. read more

Plenty of selection BUT No staff in a 15,000 SF shop to answer questions or help find things. Two people working the check out line with twelve people waiting to check out. No way to find the varnish I went in for, and no way to determine whether the banner I liked was part of the Spring or Summer sale without waiting in the long line. I always leave there frustrated about the service. This as Monday at lunch time, they couldn't afford the staff apparently. read more

Found everything we needed here to make our wedding invitations. Glue. Glitter paper. Card stock in different weight. Our invitations look professional and saved a bunch of money! read more

Michaels - Arts & Crafts Near Me - Dublin, California