I love my Michael's store! I can always find what I need and then some. Hobby Lobby moved away years ago. I didn't go there much, always preferred Michael's. I'd like to commend Arletta at the Dublin store. She was extremely helpful and friendly this morning. I may have the spelling of her name wrong. Please pass on my thanks!! read more

Ordering online was easy. It's picking up that was a problem. I found my bag and it contained items that I did not order. I asked a customer service rep to help me. She remembers bagging them but didn't know why I received the wrong items. She had to open other bags to find my correct items. I asked for a receipt and she said the sticker label is the receipt. It's not. It does not have the total and payment used for me to receive a reimbursement from my school. The next day, Michaels emailed me to let me know that my items are ready for pick up and if I did not pick up my items, my items would be returned and I would be refunded. I chatted with your AI agent and let it know that the order had already been picked up. It's a good thing I'm truthful or else I would've gotten my items for free. Items here are expensive. I only purchased here because someone gave me a gift card. read more

It's great to have a Michael's location nearby, however, I believe it could be better. It seemed like there were some good finds here and there, sure, but I think the product assortments were on the smaller side, however, they weren't terrible. There were some nice beads, chains, charms, yarn, and paint. I just thought some of the shelves were either bare or the merchandise wasn't untouched / new - where some of the packaging looked tampered with. I checked to make sure the number of colored pencils in my box was the correct amount. I liked some of the flowers, but recalled seeing a much larger variety at another location a long time ago. I couldn't tell if the store was remodeling as some of the floors looked damaged or old down some aisles you'd walk down. I found some nice party / entertaining decorations - different sized disco balls and sequined tablecloths that you could honestly also use as a backdrop for a photo booth or display. The employee at the register was kind and helped me create my Michael's account at what I consider the new self-checkout stands (it's been that long since I've been to a Michael's) - I felt like the screens were nice and big so it was easy to view and process. I hope they continue to receive more inventory to fill the shelves. read more

I went to the framing area to have my art assembled. I had already picked out the double matting (thank you Dexter) & it was special ordered for me. Dexter had already left for the day BUT Amanda & Sell were awesome. I had to wait awhile but that's OK because I would rather have Amanda not rush & do the beautiful job that she did. I have had many pictures framed & matted at Michael's in Dublin. If a manager sees my Yelp, please tell Amanda, Dexter & Sell how important their jobs are & thank them. They are an asset to the Dublin Michaels. They help me pick out the correct complimentary colors for the Art. They make people happy. They are so friendly & personable & even though they had quite a few customers, they never seemed to get rattled. They make each customer feel like they are the only one & their order is the most important. read more

Michaels - Arts & Crafts Near Me - Dublin, California

We waited in line to buy our helium balloons that get inflated for free. We waited behind another person getting their balloons inflated. We were next and an employee told us to pay for them and she would inflate them. She left so we had to wait again. Then we were told we had to wait again so she could help other people in line. WAIT!WHAT! Manager where are you? read more

Went to Michael's today for yarn and some party supplies. It was very busy, and Teri and Liani (sp?) were great. They were being bombardee with questions, but were calm and very helpful. I truly appreciated the service and how helpful They were during the busy holiday season. read more

I love this store, but I especially want to review the framing department because they are so amazing. I have brought several very old family photos and precious pieces of artwork to them to repair frames and broken glass. They have shown such care in their work and also in how they spoke to me as a customer that it really meant a lot to me. These are really good people who will understand the value of your photos and artwork to you and your family. Thank you framing team! read more

Lack of staff, inaccurate inventory levels, and overall rude employees. Things showing in stock online are no where to be found. There is one person at the front of the store on a register and the only other person there is at the back in the framing department. There are no other workers to ask questions or to help you find anything. I assume inventory levels are off because of theft since there is no one in the store that will even acknowledge your existence unless you are checking out or getting something framed. I tried to ask a question up front and was greeted with "self checkout is open over there." I almost left right then and there. read more

I went to Michael's yesterday, Friday, August 14, 2026. I went there around 11 AM specifically to get some help in adding hardware to some recently purchased prints that came without any hardware necessary to hang the frames on the wall. The lovely young woman who helped me in the framing department went above and beyond the call of duty. She added the hardware with excellence while I waited and provided the best customer service I think I have ever received. I found a few other things in the store and the young man who checked me out was also very pleasant, helpful, and accommodating. I used to be a regular customer of Hobby Lobby, but since it is no longer in Dublin, I will be returning to Michael's more frequently. I'm sorry I did not think to get the names of these two outstanding employees, but I hope that through this review they will be made aware of my great appreciation for the help they gave me. read more

Today we went into the store for their balloon selection. They have a great selection, as long as you don't need them filled up. Take them elsewhere... We were not greeted upon entry, but we found what we needed quickly and went to the register for help. The lady who was working the front end didn't ask if we needed help and was too concerned with her online pickup order baskets. She finally noticed us at the register and said she'd be over in a minute. When she finally came over, she asked when we needed the balloons by? We only needed 3 balloons. She told me she was too busy with what she was working on to help me, if I couldn't come back later. For three balloons?! It was really unprofessional, and poor customer service. read more

Bad service. The cashier's attitude was strange and unfriendly. I'll try Staples, Walmart, or other places for my business.

Excellent selection, great service with curbside pickup, -3 stars for Eldina's attitude. It disgusts me the way she speaks to her coworkers, with only a slight improvement with how she speaks to her customers. I'm not sure if it makes it better or worse that she's not a supervisor. Her demeanor and level of entitlement is absolutely appalling. read more

Store is a mess. And the customer service is terrible. The oil paints are opened and spread on the display. I'll just order online from now on. read more

I returned something today & the guy at the counter was so rude. He was an older man, going bald dark hair. No customer service skills at all. I should've said something to him, but was caught off guard by his attitude. It was an easy return, I had my receipt & it was only 2 days since I bought the merchandise, so I don't understand why he was so rude. read more

Bad service Don't ask for help here. I asked if there were was Christian / religious items worker told me no. Wrong I found multiple religious stickers for many religions. Man who rung me up saw I paid $50 worth of stuff and pushed my things off the side and looked at me like I need to leave I'm bothering him he even said "you're good to go" I said "can I please have a bag" he said it's usually 35 cents and stared at me with a blank face. If you see a woman buying multiple items heads up dude you bag it for them why should I. Even be ASKING for a bag are you not a CASHIER? I then proceeded to give him a dollar and he did not know how to do the change I told him to keep the dollar. Are people in there spaced out or in a different planet? read more

This is a pretty good location. The strip mall has a Ross, Marshall's a DSW and a Half Price Bookstore. With all those and a Burger King parking can get rough at times. Michael's is a good craft, party and art supply store. That carries some wedding decorations as well as some home decor, pillows silk plants & flowers. If you can build it they will come and buy it... Need yarn or sewing supplies? They have it all. Scrapbooking or card making your thing? How about beads or jewelry making? It's all there... I didn't find exactly what I was looking for on my last visit, but... I improvised and got something close and it worked! That's always a good thing! I also grabbed some canvases & paints for my daughter while I was there. read more

Michaels - Looks like a good one... - Arts & Crafts Near Me - Dublin, California

See all

Our go-to store when we need something artistic for a birthday or holiday occasion. My daughter and I visited this afternoon as we needed to buy a few gifts - for the first time since the pandemic began 8 months ago in March. The store was well-stocked and reasonably full with shoppers, all masked and maintaining social distance. We headed to the arts section and found a couple of the things we wanted right away, but needed help locating the third. There was a store manager handy and she pointed us in the right direction. Shopping done, we browsed a little in the aisles packed with Christmas ornaments - one of my favorite purchases during the festive season. Then we got in the longish check-out line, which moved surprisingly quickly because there were four open checkout counters. Overall - a very smooth experience. Will certainly be back this holiday season for more shopping. Pro Tip - sign up for their on-line coupons. You can score some good deals - we got 30% off one of our items today. read more

Michaels - The store was well-stocked and reasonably full with shoppers, all masked and maintaining social distance. - Arts & Crafts Near Me - Dublin, California

See all

I went in for a specific item that I couldn't find in any of the obvious places. The store is pretty big but we could only find one person on the sales floor and one on register. The floor associate must have been new because a customer was scolding her for not knowing where something was. If there was another option we would have gone to another associate, but we waited for this interaction to end to ask our question. When she was done the associate saw us standing there, dropped her head to look at her feet and literally ran away without acknowledging us. A few minutes later a man who I assumed was her manager came to deal with the first angry woman. We again waited until he showed her what she was looking for. He then saw us standing there and we said hello. He groaned, said hi and started to take off as well. We stopped him with a polite "excuse me, but can you tell us on what aisle x is"? He groaned again and finally told us under his breath and took off. He was very rude. Why do you think customers are standing next to you, patiently waiting for you to finish speaking to other guests so they can have their turn? Not for their health...for customer service...which is your whole job. Customers shouldn't have to chase you down for a little help. I get it, retail is hard. I worked as a manager at other Michaels locations for 20 years. But unfortunately you have to do your job even when you don't feel like it. If you hate being there so much, please consider it may be time to find another line of work. read more

My God . This service is horrid here. Dude working register around 6:30pm was making every damn customer feel bad over the smallest things like asking for help. Dude , please get yourself together. Don't put your hand out to customers that are asking for help & go on a rant about how you're the only one working. We see that. All the customers were so friendly though. You're giving yourself a stressed out time. read more

Been shopping at Michaels for years. As I'm reviewing their reviews, I can see why they have such a low rating. I've been frequenting this shop for nearly 16 years and the customer service didn't bother me enough to write a yelp review.....until now. I had a couple of posters that needed to be framed. Ordering the frames wasn't the problem - in fact, the manager was helpful and professional. It was when I picked up my frames that I had a problem with. The manager was on vacation; the person that helped me was "Diana". Her customer service was appalling! I was thrown off by the way she was talking to me and after 10 minutes of her bullshit, I called her out on it. She was quick to change her condescending tone but she left such a bad taste in my mouth for me to write this review. Looks like Mary S. had her own taste of Diana as well. What I'd like to know is why is Michael's allowing this behavior? read more

5 stars for awesome customer service! I came in looking to buy a frame and get a mat made for the frame. Diana was very personable, friendly and efficient. She showed me lots of options and worked with me to find a good mat that would match. When we found the mat, she mentioned that it would take a couple of days for it to be ready. I live in SF, so that wouldn't have worked for me. Diana asked Pete to help accommodate our same-day timeline and they made it work! Thank you for accommodating my request. Diana and Pete are the dream team! read more

My go to place for all my crafting needs. And great seasonal decorations. Thank you Michaels....

It's way too much fun to roam the aisles at Michaels!? I literally could walk down every aisle and keep myself entertained all day. I always liked taking trips as a kid and finding my creative side in college. But, I had no idea that Michaels would be the spot of Christmas decorations. I stopped by one day to get some tissue paper and wrapping paper. However, three hours later I had done enough damage and was able to stock my place with Christmas cheer. I definitely will be back for crafting and holiday needs. I was happy with the 60% off on holiday items and after Christmas it goes to 70% off. I was pleasantly surprised that I was able to find some really nice holiday cards and ornaments too. The staff are always so friendly at check out and I enjoy the conversations. read more

Today I needed help locating a product that showed in stock at the Dublin store. DJ the Manager took the time To research even though she was heading out the door for end of shift. She then passed the baton to Jaydon who could not answer where the item Was in the store and did not want to continue to hold me up as he continued to Search ah he called other Michaels and found the item and insured it was positively at the Livermore Store. Although this was added miles it saved on frustration if I waited and the item was never found. I am A frequent flyer at this Michael's and know some Employees actions show they don't care and do the bare minimum in the customer service arena. This started off to be the case with a female employee so I Asked for the manager and then my issue Was dealt with professionally and with A smile. Jaydon was awesome. Did exactly what he said he was going to do and with true concern and most important he listened to me. Thanks Jaydon I hope Michael's is aware you are an exceptional individual. Thanks DJ for getting the ball rolling, trouble shooting the issue and passing me off to an employee that did not drop the ball. Good Luck in Life to the both of you. Today was a good day at Michael's in Dublin for me. 5 STARS ALL THE WAY. read more

1st time shopping at Michaels. I needed some office supplies for covid WFH and did an online search and Michaels came up for some of the storage, shelves, and planner supplies that I needed. Their online website was easy and straight forward to use. I did the curbside pickup. You go to the store and park out front in the two dedicated spots and for this store website, they ask you to call when you arrive and you give them the order number and tbey come out with your order. It took a little while for them to come out. Not as fast as Office Max curbside service. Michaels did seem to be pretty busy on this day. Overall a good experience though and their prices are pretty reasonable. I didn't go inside to browse. Maybe next time but it did seem to be fairly crowded. I guess alot of people doing crafts during these covid times :) read more

Jim the manager was awesome! I purchased some items earlier and forgot to ask for a gift receipt. He kindly helped me get one and saved the day! And Max had a great trip! read more

Michaels - Doggie shopping at the art store! - Arts & Crafts Near Me - Dublin, California

Excellent store! Not sure why this Michael's has low stars. I've gotten nothing but friendly, patient service from here. They have a lot of product and store is clean! I get most of my crafty ideas from here! As for HOBBY LOBBY...that racist store can suck a di@k! read more

Michaels - Ivy lights - Arts & Crafts Near Me - Dublin, California

See all

Didn't spend too long at this Michaels as i could spend more than an hour here if I'm not careful. This Michaels is special though because it's sandwiches between my other two favorite stores: Ross and Marshalls. Parking is a bit difficult as it is sharing with these lovely stores as well as DSW. I easily got to the cake section and picked up the cake board I needed for future cakes. Of course I never pay full price as there's always 40-50% off full priced items when you receive Michaels coupons. So I was able to get 50% off. Line was relatively short and glad they had two registers open even with the shortish line. I was able to get in and out in about 10-15 min. Still need to spend more time at this Michaels one day. It just wasn't today. read more

Wow I'm so surprised this store has such bad ratings. I don't mind going here for decor and other art type of items. It's a good size store that is pretty organized. I don't think they have changed the isles in years which is pretty convenient. They have a large selection of beads (good quality) , stickers, and decor for their size but everything else other than yarn is pretty limited which I would think is due to space? I do like coming here for tree items now that Richard closed down. They have a lot of neat things to stick in your tree if you're going for the 3d type of decorating. Also check out their planners and pretty pens when they are 70%. It's a price you can't beat read more

If I could give NEGATIVE stars I would. DO NOT take anything of any importance in to get framed. I took in my DEAD grandma's scarf to get framed and they RIPPED it. I spent $300 on discount and was supposed to be a professional job but now a sentimental item is completely ruined. Not only that, they neglected to tell me that they f*cked it up. I went in to pick up my item and they told me I couldn't pick it up until the manager called me to say that it was ready. Weeks later I went in again and they acted like they couldn't find it. I had to demand it and they showed me a ripped product. Just an absolutely ridiculous experience for framing. I will be getting my money back and I'm guessing they will have to pay the $250 liability but I wish I could sue them. Nothing can replace the important item I lost due to negligence. read more

We go to Michael's all the time, we like the selection and the prices. However, this review is specifically for Amanda. We went there today, the Sunday after thanksgiving, for frames. We had gone to the Fan Expo in SF and were looking for a variety of frames for all the photos and autographs we got. They were at the tail end of their buy one get two free sale. The selection was less than usual due to the sale all weekend. We spent a long time planning out what pics would go together in what frames, and trying to find enough of each frame for what we needed. Amanda was so helpful. She spent a long time searching multiple places looking for a frame we wanted one more of, that the system said they had but we couldn't find. We were ultimately not successful but we were the ones who had to tell her to stop looking, she was on a mission! Then she took the time to help us make sure our discounts, and letting us pay at the custom frame desk so we didn't have to bring everything up front. At the end she heard us mention that it would have been nice to have a cart to help carry out all the frames, there weren't any at the front when we came in. She went to go look for one for us! We are generally underwhelmed with the service at retail stores these days, but Amanda was truly outstanding today! We told the manager on the way out, I hope she gets recognized! read more

Wow what excellent service today on a "same day delivery!" I shopped and placed my order online, and technically I was past the window for orders to be delivered today. No problem, I was perfectly happy to have it delivered tomorrow. Can you believe these kind and fast angels delivered today anyway? I placed my order at 2:45 and it was delivered at 4:05 the same day. Excellent! I'm doubly impressed because it is 8 days before Christmas and I know your online orders and deliveries are way up this year. The items delivered were gifts for some underprivileged children and you just helped to ensure that they will receive holiday gifts on time! Thanks again! read more

A nightmare. Was there today at Michaels in Dublin on 12/12/2023, was 4th in line at the checkout with only one person, yes one person, at the checkout and waited 45 minutes. One cashier was there as the line was getting longer and longer until there were about 20 people in line. They never got anyone else other than the one cashier. Most of the people in line were using gift cards and or buying gift cards and the self checkout machines do not handle those. People just began dropping their merchandise on a nearby shelf and walking out the door. When the cashier was with one customer for 20 minutes, yes 20 minutes, in some sort of dispute over pricing of some sort of white painted decorated Christmas soda crate, I finally gave up and did the same thing. From now on, I will go to Hobby Lobby, no matter how far I have to drive. read more

I was at the Michaels store at Dublin and wanted to find options for framing 2 large maps that I had. I met Diana, who helped me with it, she told me that she had no option for me but buy a $200 frame for each of my maps since they were oversized. When I asked her if she had anything more affordable and pointed at a big simple frame I saw displayed nearby, she said, they don't make "cheap stuff" like that and that I am standing at a "custom framing" counter and should look elsewhere! What attitude, how rude! I saw her helping another customer before me and she was sweet with her (she was a different color than me) That rings a racial intolerance bell in my mind. Brown customers, beware, it is not a very friendly atmosphere at the framing counter, be prepared to be attended to with arrogance! read more

Good Michaels location! I grew up in this area going to this Michaels. I remember one time several years ago my family bought a frame from here but never ended up using it, the tag was still attached and everything. I returned it years later and the employee working at the time still honored it! WOW! I came back with my mom yesterday since she was looking for matting for some pictures she drew. The store has better inventory than the Fairfield location that I went to last week. They sell nicer items here. It also looks like they have better arts & crafts classes. I wish I still lived here so I could attend :( read more

I'm not really a very crafty person myself, but I'm a kindergarten teacher so I do periodically find myself shopping at Michael's to get supplies for my classroom projects. On this occasion, my mom and I dropped by this Michael's Arts & Crafts to pick up craft supplies for my nine year old niece's birthday party. The girl's were going to decorate eye masks (Like the kind you sleep in to keep out the extra light). Michael's had the eye masks (and even in her party theme color - teal, SCORE), plenty of stick on gems, and stick on glittery letters. They also had glittery silver gift bags for the girls' take home goody bags. If you ARE the crafty type, Michael's carries supplies for scrapbooking, stamping, painting, silk flowers, baskets, cake decorating supplies... you name it, it's probably here. Even candles and children's craft projects. They also have a large custom framing department, but I have not used it at this location. Having read all of the reviews mentioning the horrendous wait in the checkout lines, I was expecting the worst, but there really wasn't much of a line at all so I can't dock them stars for it. read more

See all

Unfortunately we do not have any other choice for crafts supplies in the Dublin area...too bad! They recently remodeled, and added allot of scrapbook stuff, but it is so disfunctionally laid out...they have one item in at least 5 different places...UGH!! Today I needed 2 very small bottles of paint...and that went very well. I will continue to shop here, but I wish I had another choice. read more

Going to try and boost their rating as this place is pretty awesome. I'm not sure why so many people have reviewed it so low. If you want awesome products for a wedding, or gifts, or art, then Michael's offers so much and this location is one of larger locations. They offer so much. They also have great deals especially if you use the coupons they offer. Service is always friendly and really try to help you out. Again, I'm flabbergasted at the low reviews. This place rocks. read more

I would give this store 0 stars if I could. It's really nothing against the store itself, but a particular employee that always seems to be there when I visit the store. This lady that works at the checkout registers has very short, blonde hair (never caught her name). She just seems to have a hate for educators! The first time I went to go buy school supplies there for my classroom, I told her that I had my teacher ID card to get the 15% off my purchase for educators. However, she said that I needed to show my CTA (California's Teacher Association) card for her to honor the discount. I didn't have it on me and I even showed her that my ID was current for the school year. She refused and even gave me a nasty attitude about it. I'm not sure why I would need the CTA card to prove that I am a teacher. The second time I went there, I unfortunately had the SAME lady again. I was prepared with my CTA card this time. However, when I went up to the register, she denied me of my discount again because not all of my items were for the classroom. I have never had this issue at any other Michael's store. And their online policy says no such regulations. This lady just seems bitter all the time and maybe she had a bad experience in school. You would think that since most of the items I purchase for the classroom are out of my own pocket, she would be a little more understanding and helpful. Horrible!!! I am never going back to this location! read more

I prefer Joann over Michaels mainly because it's a lot more organized at Joann. They have good coupons here though so when I can't find what I'm looking for at Joann, I'll go to Michaels. I've purchased picture frames, cheap record frames (even cheaper than UO) and other various craft supplies. The lines go pretty fast and the staff are usually pretty helpful if you know what you're looking for. I take my young niece here when she's visiting too. It's hours of fun for her. read more