STAY AWAY!!!! Terrible Company with Terrible Business Practices!! After being a customer for 20 years they have the audacity to charge me for to refurbish their outdated equipment. They weren't even willing to negotiate and send me to a collection agency over it. That is no way to treat a loyal customer if 20 years. And there's much more than that. I could go on and on...but STAY AWAY FROM FRONTIER!!!! read more

Your guy technician kinda bullshit he's done with the job and left the trash behind. I have to clean up after his leaving. I feel like I working for frontier right now not them customer anymore read more

Frontier Internet - Telecommunications Near Me

I have had FOUR solicitors from this company aggressively bang on my door in the past 6 months despite a "no soliciting" sign clearly displayed, which they acknowledge seeing when questioned. I have been able to reach NO HUMAN BEING through their "customer service" lines despite repeated attempts. I would never use Frontier. read more

WORSE SERVICE EVER! Sadly I had to give one star--should be a neagtiven10 stars. After talking with 3 different people regarding an outage at my 91 year old Mom's home, the only answer we were given was "I'm sorry. We can have a technician at your home almost a week AFTER she lost service. Well, looks like Frontier will be losing a long time customer and she'll be saving over $200 moving to a very kind and professional AT&T come 6/3/24!!!!!!! read more

I upgraded my WiFi and removed the TV package I'm 5/3/23. The "Contractor" from Frontier FIOS, didn't migrate to system to the X Pon for the upgraded internet. The internet went out 48 hours later. Frontier still uses "Contractors" not Frontier FIOS trained Technicians, Very similar to "Cable Guy Installers", thus was the problem with the upgrade. I work remote, there wasn't any help from the overseas customer service call center. The earliest Technician was on 5/8/23. I didn't have internet to do my work, no empathy from Frontier whatsoever. As it turns out the Frontier canceled the technician without notifying me. They there was an outage in the area! I checked the website for Frontier outages and there were none! They wouldn't send out a technician until 5/11/23. I am without internet for 6 days!! The FIOS Technician showed up on the 5/11/23 and fixed the problem. He said that the "Contractor" did a poor job and didn't do the work required to upgrade the system. I contacted Frontier, Area Service and said I wanted credit and explained the situation of poor customer treatment. They apologized, worked up a credit for over $218, said it had to approved. I was sent a text later that evening saying it was not approved!! I called again and the best they could do is to over $31 credit for the down time. Even though it was caused by Frontier in the first place. A company that doesn't care about it 'a customers. If I could give zero stars I would. read more

absolute garbage, like spectrum is terrible, but jeez even with fiber cables this internet service is possibly the worst wifi iv ever seen. first day getting exactly what we payed for. then it seems like they cut our speeds. read more

Horrible customer service and wait times to talk with someone, unless you want to add an account. Long story short, want to spend money with us No problem!!! Need our support? PROBLEM!!! We constantly have issues getting movies rented and getting hold of someone from customer service read more

Wish I could give 0 stars. I've been a Frontier customer since 2018 and when I called earlier this week to ask for them to give me the current price on their LOWEST tier internet (which was still an upgrade for me) they refused to do so. Apparently luring in new rubes is more important to them than retaining a customer who's been loyal for over 5 years. They shunted me around through their voice response system because their agents have no ability to actually help customers After waiting an extended time, I got sick of it, dropped the call and set up service with another ISP. Unfortunately, that still meant that I had to wait in their interminable phone queue to cancel my Frontier service because they do not have an efficient way to cancel (and because said agents have ZERO ability to actually assist customers on the first contact). I'll definitely think twice before I ever use Frontier for any future service They really have no clue about how to handle customers. It's absolutely unsurprising to see that their average Yelp rating is one star. They honestly don't deserve that level of credit, but it's the lowest that anyone can give. read more

trash company to get your internet from. everytime theres any type of bad weather, there internet goes down, texas is about to get a snow storm and there service is out AGAIN. so were gonna be trapped inside with no internet and i wont be able to work, the amount of times this has happend is insane, save your money go to a better service provider read more

my Internet was out on Friday. They came Saturday. They can't find the box outside. They don't know where it is and then they're gonna come back Monday afternoon so three days without Internet screw the customer they don't care. I work from home. The Internet is as low, buffers a lot. Can have more than three devices connected. read more

I called Frontier to inquire about getting internet service. During the discussion, I asked the sales person how long the price lock would be in effect for the quoted price. She informed me that the price of my service would never change. I told her that I had never heard of such a deal from an internet provider, and that I would like to get that agreement in writing. She said that I would get it after we finished the sign up process. Of course, there was nothing in the terms and conditions that I received about permanent pricing or a service term. I got on their online chat, and they told me that I was misinformed during the call, and that they could not tell me anything about when the price of my service would change. The only thing they could tell me was that I would be informed a month before it changed, whenever they decided for that to happen. So I told them that I would like to cancel my service set up order since I had been misinformed and they could tell me how long my service price would be in effect. The chat service person said that he would transfer me to a Loyalty Perusal department on chat. Then I got messages for about 30 minutes on chat that informed me that they were experiencing a higher than expected volume of service requests. Then the chat stopped updating with those repetitive advisories so after about 10 minutes, I didn't know if it was still working or what. It seemed frozen. So I decided to try calling Frontier, and the voice menu steered me to a call queue, once again informing me that they were experiencing a higher than expected volume of callers. I've been waiting for over an hour so far, and I am starting to suspect that they are never going to put a person on the phone. BASED ON MY HORRIBLE EXPERIENCE, I DO NOT RECOMMEND DOING BUSINESS WITH FRONTIER INTERNET. read more

If I could give NO STARS, I WOULD!!! the service is okay when it works. BUT the service is DOWN MORE OFTEN than not and it's when you tried to get the problem fixed is the F****** ISSUE! M y mom has had 3 replacements in 3 years!! Thats EFFIN RIDICULOUS! Their customer service is FLAT OUT TERRIBLE! Their "service technicians" call from a private number and dont leave voicemails with NO WAY TO contact them back and then go back to wherever claiming they couldn't reach anyone. When you can finally get a hold of an ACTUAL person in technical support department, all they do is give you the run around and BULLS*** you. Then when they don't have an answer, they act like they can't hear you on the phone and hang up. They falsify reports of completing job tasks. My mom scheduled this appointment 5 days ago, Frontier has been sending confirmation texts for appt and on the day of, all of a sudden it's "There was no appt sched! They are just going to the main box outside residence. WTF!" When I say " ok and then how will we know it's fixed? are they going to call or give some kind of notification?" I was told yes, and if they couldn't get the issue from there they would send someone to the house. well 2.5hrs later still no word so I called. Let the games of BULLSH** begin. SMH ‍. Needless to say nothing was done and they have the nerve to say we'll schedule you an appt. My mom and I both use the internet for own home business, as well as leisure and Frontier is costing us money. F**k that! Frontier has been cut and my mom is getting a different service! there's no reason to be paying all this money to receive CRAP. I see why Frontier has the reviews it does and everyone is jumping ship. My best recommendation to the consumer is to JUST NOT EVEN CONSIDER this service. You see Frontier, just keep it pushing. You'll find anything that is better than this. read more

Been Frontier loyal customer for 4 years now piece of customer service they provide is just un-acceptable. After disconnecting service they spam email's to have Fiber internet for 2 months free well but reality is they are just joking. Also with cancellation they do charge $50 restocking fee for no reason which is really bad since they never mentiomn it to customer whhile subscribing service first time. Beware Frontier is just bad w.r.t customer satisfation not recommended. read more

This is the worst run organization in America. Equipment is unreliable, service calls take a week, and the only response you ever get is 'we'll generate a service ticket'. Of course this happens after they cancel your last service ticket without performing a service! DO NOT SIGN UP FOR AUTOPAY, because you lose any leverage to get service. Horrible, horrible, horrible. read more

Frontier internet sucks. We were paying for 500mbs or whatever and only got 30. With occasional outages. After reporting it to frontier they said they replaced their systems and "forgot" to update ours. After reading the reviews, it turns out they have been claiming the same thing. Im not surprised if this is their way of scamming. The 500mbs new system has been worse than the old system. It constantly goes out every 3 minutes. More frequent outages like allergies. Theyre seasonal. read more

PSA..#Frontier internet is horrible. I would switch in a quick minute if they weren't exclusive to #stoneledgeapartments Fix my internet! You should be good at it by now, you have to repair it constantly! DONE!! read more

You have now lost the one star I did give. I went to FB, I posted along with all the others who are complaining against Frontier. i have even done instant messaging, still no real help. I need a human to speak with that can help me and it just is not going to happen. So Frontier this is my last review and my last attempt to get help. Work order number I was given, not even found on your website. I am done! read more

Out internet service is always dropping service at my house. It is very frustrating because we don't have a landline. Also our service is connected to our internet TV, so I can't stream read more

POS service, POS equipment, POS company. Equipment failed Sunday, cannot get a service tech out before Weed. Let a 95 year old with no phone, internet or TV and could absolutley care less. read more

wouldn't have even gave it a star if i truly had a choice this is the 6th time i have lost connection to our service on internet and they keep you on hold for almost 2 hours to fix it. I'm so over there customer service music, I hope this business shuts down and never opens again to service anyones internet or phones read more

I had to switch to Frontier because A&TT doesn't service the grapevine, TX. They came on 10/27/23 and the technician stated the wiring was old and needed to be replaced. He stated he could do it. It's another team. I can't get another technician on 11/3/23. This is crazy! read more

Spoke to 3 different customer service rep regarding my bill and all gave me different answers. I disconnected services and now being charge a $50 restocking fee when I was never told nor was it on any of my bills. read more

It was terrible! I started this process around the beginning of the month. I called one number, I got on chat online, I called a different number and I kept getting routed or told I couldn't cancel my service. I finally get to talk to a person, but they say I can't cancel without my pin. I get online to see my pin, but you guys are having an error and can't load. So I have to wait hours until you get your servers better. I finally get my pin and call back AGAIN, and now I'm told you won't prorate so I'm charged and ADDITIONAL month of service PLUS a $50 restock fee for a total of $125 I should NOT be charged. I'll be returning my equipment, and I think it will be really difficult for me to use Frontier again or my family or business or relatives or friends. I'm so disappointed in Frontier. read more

I highly do not recommend, if anything happens they take a week to fix the issue and still never show up in the time frame that they require you to be home during. end up taking off too much work sitting around waiting for them to arrive and not show and also losing work due to no internet. After schedule appointment time they sent me a rescheduled notice for the next day instead of just running late. Customer service is not helpful at all. read more

#FrontierCommunication Sucks Appoint scheduled - Text message - we are working - Technician didn't show - Didn't call Manager promised to resolve and call back - didn't call didn't resolve Frontier SUCKS - Using other internet options - where you word/promise is important! read more

There are few companies worse. We finally walked away from cable by switching to Spectrum high speed internet. We have to stream our content, but we're saving two thousand dollars a year, nobody misses the cable, and I'm not supporting a parasitic company like Frontier. read more

Horrible experience... I've been paying for 500/500 Mbps, only receiving 200 Mbps. Wasted an hour trying to connect to Customer Service... advised to go to Chat... 10 minutes later, all questions, no answers, no live operator. Advised to fo to their website for service... nothing there. Booked service with another company for 25% lowert price for twice the speed of service (1 G). They arrived to install the cable, router and WiFi in less time than my failed attempt to reach Frontier Customer Service. I tried to go online to cancel my service... of course not, you can't cancel online, you have to speak with their retention department. When I told them that I wanted to cancel, they offer to cut my monthly bill from $79 to $29. When I declined, they asked if $19 would change my mind. SMH... what is this... "Lets Make a Deal". They never expressed any concern over the slow speed and/or the lack of access to customer service. BTW... when you cancel, they do not refund the unused portion of service that you paid for in advance... is that even legal??? DO NOT USE FRONTIER INTERNET, unless you don't mind paying for less than you signed up for, and don't mind a complete absence of customer service. read more

Can't go lower than one star! Frontier Customer Service is atrocious and untrained. Been without service in Garland for over 18 hours try to get an estimate for service to be restored? Sorry check back we don't have one. Ask about being compensated? Sorry you will have to call us when service is restored. It is ludicrous that a comm company that has a known outage, so they know what customers are without service can not 1. Give an estimate for the restoration and 2 can not issue compensation for the outage without the affected customers having to call back in. UPDATE: Finally found out that it isn't a Frontier problem but a power outage. Still feel that the customer service department needs massive training. So my rating stands. read more

HARASSED once again! Month number nine say they came by twice 5 PM and 715 two Blackfellas did not open my door. I called and told Frontier not to have anyone come to my home yet they do not understand. Frontier must be extremely desperate will never do business with them. read more

I was on the phone for an hour with Frontier after my internet suddenly went down at 6am. The initial young lady did her best to help. I was informed there were no outages in my area, my account was current and that this was some technical issue on their end. She got a supervisor named Jefferson on the phone and he went straight into robot mode continuously repeating that it would be 8 days before they could send a tech out to fix the problem. I make much of my living online and pay Frontier $2,000.00 a year for their "best" package. This is completely unacceptable and unprofessional. read more

After you have been with them awhile..it seems you are paying 2x more than what they are for new people.. I pay a few dollars less for 2GB what someone will pay for 5GB.. Will be changing soon to as cable will charge me 20-30$ less than what Frontier will for 1GB.. read more

I do not recommend this company at all!! We started having issues starting from September until when we cancelled in November and we called in & they had so called technicians come out to "fix" the issue. Which he did not & we would call the technician again who came out about 3x but because that was not recorded on their end we were not able to get credited for the time w/o internet. This internet service sucks! Their customer service is even worse. They sale you on some bs. I asked to speak with a manager & the lady said there was no Mgr. I will never ever use this company EVER again & you shouldn't either. I have so many receipts to back up the problems we​ had. read more

This is just a comment on their customer service. First time I called the phone tree kept repeating questions like it wasn't acknowledging my answers. Second time I got a live person but the setting was terrible. There were loud conversations in the background and I could hardly hear the service rep. I did hear a lot of his breathing, though...bad mic setup, I guess. Less than stellar customer care. read more

This is satans company. They created fraudulent account under a misspelled version of my name after we closed our real account. (Correct spelling) Proof of foul play. You can never get rid of this trashy company as they will not stop trying to charge you and threaten you to go to collections for a bill they said they will remove the charges on. THIS COMPANY IS A REAL MESS. Do not get trapped and try to skip all these soulless cable companies but this one especially is the WORST read more

I'd give 0 stars if I could. Frontier scheduled ME for me to come install my internet 11-2-2023 between 1-5pm. I call THEM at 4:30 pm wondering where they're at. They told me a tech came by and can't get the job done- but nobody was going to call to tell me that?! Then they proceed to tell me it'll be another WEEK before they can come out with no care in the world. I took a PTO day for this for nothing! Do yourself a favor and call someone else! read more

Zero reliability on service. No call no shows. Constant promises to have someone call back with zero results. No urgency to fix their mistake on missed install dates. Their operating system goes down internally. I thought Comcast was bad but they are looking like hero's at this point. Forced to use this service by HOA... for now. read more

I had to cancel service with Frontier before it even officially started due to the lack of customer service. I had an appointment to get service, a technician never showed up during the time frame, and then reported that I never let them in to install the router. I ended up rescheduling, but apparently they didn't put the new appointment through their system, so again, I didn't get service. The next available appointment was a week after move in. It's especially frustrating because I did everything right on my side, but they had a serious lack of communication on theirs. Throughout the whole process, that lasted a few days, I was on the phone for multiple hours with various people from different departments. Each department acted as if they couldn't help me and transferred me to someone else. A few of the consultants were extremely rude, stating things like, "This is so aggravating. Im so ready to go home," under their breathe. It wasn't until I called to cancel service that I got a little bit of customer service offered, since they were trying to get me to stay with them. From my experience, Frontier is extremely frustrating, disappointing, and disorganized. read more

I've been a loyal Frontier customer since they took over the former Verizon network in 2016. I even upgraded my service to 500MB Up/Down. We've had minor disagreements....that is until my service died on 3/4/21. I work from home Monday-Friday in IT, so reliable service is an absolute must! After doing my own troubleshooting (I work in IT after all), I called Frontier. They got a tech out there 90 minutes later, which is the fastest I have ever seen Frontier show up. However, it all went downhill after that. After less than 30 minutes of troubleshooting, the tech finds apparently physical line damage from their hub to my apartment. Rather than do the repairs himself right then and right there to restore my service, he says he has to log another ticket and couldn't even give me a timeline as to when it would be restored. After I relocated to my office (which had been closed due to the pandemic) so I could finish my work day, I reached out to Frontier via Facebook. They said it wouldn't be completed until 3/12/21! Which means I have to go a little over a week without services I've paid for! They wouldn't go into any details when I told them that an eight day period without service was unacceptable! First off, why are you sending out a tech who is incapable of doing all sorts of repairs? This tech should be capable of doing any repairs, and that includes fiber optic lines. You wasted not only my time, but that tech's time! If you care so much about your customers you'd do everything in your power to limit their downtime! The only reason that I have not left Frontier is because it is seemingly the only service available at my apartment complex. (I have expressed this concern to the management at my complex.). Other ISPs are strangely not available at my complex. All I'm asking for is my service to be restored fast. I pay good money for good service and I am getting NOTHING from you but "We won't fix it for eight days". That is beyond unacceptable. read more

I have had frontier Internet service on more than one occasion and have been generally satisfied with their product. My concern is with their customer service and my case there is a continuing issue of an erroneous account. That's not my address, not my phone number and not the current account that I was using, but still, the company continued to have issues with billing and we're unable to clear up the incorrect account. After trying several attempts for to be exact to fix this problem so that I could download their app and manage my account without it automatically loading the erroneous account. I decided to change back to another carrier. I did this very carefully. I was tedious in my making certain that I proceeded and covered all charges. Now months later they have on several occasions tried to bill a dormant account and notified me that the payment would not proceed having called them and made sure that I didn't have a balance. I ignored the rest of their attempts now I have received a collection notice for $155 out of the blue they sent me a return authorization through UPS for my equipment because they do not have a local place to return equipment which they have now charged me restocking fee and shipping fees. They also charged me an outstanding bill of some eight dollars, which is fine for a few days over my original contract date, but they have added some $60 as a early termination fee. Have tried by contacting both the collection agency and frontier and have received no satisfaction and no clear understanding of how they can create a bill out of thin air and I have no recourse whatsoever. read more

I will give you a brief summary of the issue but more details are best in conversation. To sum it up, my wife logged in online to pay our bill early only to find that the bill has increased. Since we haven't received the  paper bill in the mail yet we called in to see what the difference was. Once we found out i started to call your competitors to find better pricing since i was not informed of any prince increases. I accepted a deal from one of your competitors and i called into your call center to cancel my service on Monday June 21, 2021 at 6:13PM. Spoke with a wonderful young lady and informed her of my cancelation. She asked why and the conversation started from there. Eventually, we both came to a mutual agreement and she convinced me to stay a loyal customer with the understanding that our agreement will be honored. The agreement was that i would keep my current pricing which my bill breakdown is $39.99 for service, $10 for router and a $3 increase for the internet infrastructure from $3.99 to $6.99 so my total monthly bill will go from $55 to $58 monthly and she will be upgrading my internet from the 200/200 to the 500/500 and setup a appt for a tech to install a new upgraded router. She also received approval to go ahead and waive the $85 tech fee. With all the conditions we mutually agreed to, i would stay a loyal customer.  Today, Tuesday June 22, 2021 i received a email stating that my new monthly charges would be $90 and i'm being charged the $85 tech fee and my next bill would be $180, which is not what was agreed. I called in to inquire about it and the first guy i spoke with said the promotions were put in incorrectly and he would have to cancel my order and tech appt to correctly input the changes. Since my wife had canceled her appts i was unhappy and asked for a supervisor. I spoke with MATT who was not willing to help or offer any solutions. He basically said the lady i spoke with was lied to me there is nothing he could do except waive the $85 fee. All monthly charges he could not do anything.  I would like a to talk to someone in the corporate department about this issue and i would like someone to pull the recorded call i had on June 21, 2021 at 6:13PM to confirm the conversation. Myself being a loyal customer am upset and feel betrayed that i would be lied to and taken advantage of about this. The conversation i had with escalation supervisor MATT really upset me and i would like to give someone in the corporate department the opportunity to correct and rectify this situation. According to (MATT) i have until July 13th to make a decision. I hope someone will do the right thing and make this situation right. I would hate for Frontier to lose a perfect paying loyal customer to a competitor because i was lied to. Even notations in the account can confirm what i was suppose to get. I would also hate to have to write a detailed and negative review against Frontier and its employees for lying to me. And i would feel obligated to inform my friends and family and social media about how i was lied to and have a supervisor tell me that another employee doesn't know the correct information and make false promises just to try to keep a customer, just to end up losing them to a competitor. I hope someone contacts me immediately, for in the meantime i will calling your competitors and making arrangements to cancel and switch service just in case Frontier doesn't correct and rectify this situation. I await your prompt and timely response.. Thank you. read more