Made to upgrade service. Now slow to no service constantly. There needs to be government accountability.

This is the most frustrating internet option you'd ever want to deal with! They have hogwash services. I had an old router that kept on tripping and it took a technician 5 days to come and fix it. I stayed for 18 hours with no internet yet they could not get me quicker solutions. The technician came and he said that the router was old and they replaced at their own cost. 3 days later, WiFi goes down again! Their online chat is quick but they go in circles before solving your problem. They will be telling you to do the same thing you've done 1001 times as a solution! I decided to cancel my subscription with them and that was the beginning of another nightmare. Can you imagine they did not have the correct email address to verify my account? So I have to sit here for another 5 days waiting for their mail to verify my account! They will also be making deductions on my account for no services. This is daylight robbery. Don't waste your money with this company. They are not worth it. Yours frustrated client read more

If you are a business owner do not use frontier bad service and customer service its been almost one week and my internet is not fixed my phone line credit card system is not working i need to keep reset the modem every hour to get it work call service and it was not easy very bad and after long time on the phone decide modem is bad and well overnight one for me second day do not get the modem i call service long time the overnight was cancel and i well get it next day can not send some one to may store to fix the internet and i have to wait the new modem. second day i got the modem 2pm and it was used modem not new i install the modem it was not working call service hard time and after 2h the new used modem do not work trash modem no service at all they its look the line is bad told them lets put the old one to see if its work or not let me get some internet until someone come to fix it and it work i have internet but today is friday can not send one until monday today and its 3pm and now one come read more

The internet has been very stable. However, it's out now and it's 3 more days until they can come. With everything revolving around internet these days, this is UNACCEPTABLE. I'm probably going to switch to Spectrum. read more

always going down.. every night probably switching over soon to something more reliable than this.

Today is the 4th day I'm without internet. i spoke to a lady over chat who said that because I did not have their router she could not do more and that my router was defective. I went to BestBuy and had to waste my geek squad warranty on an exchange just to prove them wrong and guess what, the new router is unable to lock in an IP address just like the old one. I finally scheduled a tech through the app on my own. The dude came yesterday hooked one of their routers and same thing no internet. The dude called their service center and came up with some sorry ass excuse that some dude running from the cops knocked out a registry and they were working on it ( for 3 days ok ). The tech said he was going to get on it and promised to come back at 2pm or a little after because that was the ETA they gave him. A day later we have an ice storm here and still no service and the tech never came back. I tried to chat with another one of their useless representatives who told me I had to wait until they fix this weird service outage that by the way they didn't even informed us of until we requested a tech here. We loose internet a couple of days a month for like 24 hours with no explanation to credit given for the days with no service, horrible customer service. I just about had it with this people I'm going back to Spectrum as fast as I can especially since they now have fiber in my area. Coming Monday I won't be able to go to the office to work because most likely the roads are going to be iced over here. With my internet most likely not working by then I won't be able to work from home and get paid, making me loose a day of work. Warning to old people who are considering this company DONT !! The price breaks they might give is not worth it at all to put up with their incompetence, just get someone else anybody else is better than this sorry ass company ! read more

When they can't service your area and you have to switch, they charge you a $50 restocking fee for their 'free' equipment! My Internet was unstable and frequently had to be manually reset. Choose someone else. read more

I moved and asked for my current service with them to be transferred from one location to the other (old address to new address) at the beginning of Sept I have spoken to countless reps. Originally my request to transfer was set to transfer to the same address (aka old address) which I already had their service. How is that not noted. Why would I need internet to an address that already has their internet service and that I have clearly stated that I am moving from. That was the 1st thing. The transfer was schedule for 2 days later from when I called since I let them know that I work from home and absolutely could not have my service interrupted for very long. Then I called back on that 2nd day to confirm that someone would be here to make the connection from my old address to my new address at the time stipulated, because it was past the timeframe they had provided. That's when they told me about their mistake and promised me that they would do everything they could to get service to me asap. Their asap was a week from that day and they offered me a free month for their mistake. Not Enough! That week came and past and when I called to confirm the techs arrival they said that they couldn't complete the request because someone forgot to add the apt number. I asked why wouldn't anyone call me? They couldn't answer that simple question. Another rep took my apt number down and said she would get it fixed. It took close to another week to finally receive a text message letting me know that my order had been placed and that a tech would be at my place in a few days. This all started on Sept 2nd and the tech came and transferred/restored my service on Sept 25th! We are talking about 23 days to do a simple transfer within the same city/same zip code! How does that even get that complicated that absolutely not one single person has the brains to reach out and ask for the missing info an APT #! That is insane. I had to open an acct w/Spectrum so I could work! #085780171 read more

This is ABSOLUTELY the WORST company to do business with. The representative who cold called @ our front door, was extremely persuasive, LIED to us about his willingness to return, IF we encountered any "problems" with Frontier. The ONE Bright spot of our ordeal was "Mohamad" the installer with Frontier; he was very thorough in completing his tasks. Frontier DOES NOT PROVIDE TV service, it is done by "Direct TV" (Which will warrant its own BAD REVIEW)! Frontier internet/phone is very poor quality. We switched BACK to "SPECTRUM" almost immediately; in the process, Frontier REFUSED to "post" our phone number back to Spectrum, so we lost our phone # we have had for OVER 20 years! IF APPROACHED BY ANY FRONTIER SALES/INSTALLER PERSONNEL...RUN AS FAST AS YOU CAN, FAR AWAY FROM THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! TERRIBLE CUSTOMER SERVICE............TERRIBLE COMPANY! read more

I did not request continuation of the charge of 4 lines as I only have two cell phones and not 910245 5000 or 235 5000. I have been a customer for years .I guess you done respect loyalty . You ripped us all for too long . Copy going to Senators Congressmen newspapers. And attorney General . read more

The worst customer service I've ever experienced. We've been put off one week at a time for 7 wks. We've had 4 appointments for hookup, 3 of which they no showed. The initial appointment they did show up to, they weren't able to do anything at as they hadn't coordinated timing with the company placing the fiber. They require someone home for 4 hour blocks for each of these appointments which are only available during regular business hours. After an hour on the phone, they've forwarded us to another department and we still have no date for setup. Would not recommend this company to anyone. read more

The worst Service provider I ever gone through in my 50Yrs. The responses are very pathetic, the call to customer service on the number 800-921-8101 never gets connected. The Rates keep increasing randomly, unable to get in touch with the customer to cancel the service. I never recommend this service to anybody. read more

Several months ago I incresed my speed to 1G from 500, no additional charge. Well that was the absolute wordy idea, not only did my price increase the speed is far less than I was getting. It is intermittent at best but no where close to what is advertised. I have made multiple calls, had a Tech out who changed the box. When I call it is always over seas call center, last call he asked for the serial number on the box as it was not on my account ?? I would think that equipment information is listed. It is not only false advertising, they are not able to service the call & correct what is wrong... read more

Worst internet provider. I had Frontier for 2 1/2 months. The fiber line runs across over a curb, across a busy street, over my curb, across my yard and into my house. Every 3-7 days the fiber line breaks because it's not made to have cars drive over it. Frontier is nearly impossible to talk to a person and text chat is the only way. I have numerous chats that they promised to bury the line so this doesn't happen but all they do is send another technician to run the line over the street again. Do not use this company. It's worth the extra for anyone else. read more

Frontier Internet - The shotty work that Frontier thinks is ok. - Telecommunications Near Me

Your stocking fee is bullshit. Picking and choosing which customers you choose to apply fees to is not cool, profession or good practice. After 3 years I've been loyal customer and I sell my house and can't take my service with me because I'm out of your coverage area and I'm returning equipment... should not come with a $50 restocking fee. That's a penalty I shouldn't have to incur. I will be happy to let all of social media and my friends know what a crappy policy you have and how you treat customers that move out of area. After being transferred to a supervisor, she only offered to refund 50% which isn't good enough. If she can refund half she can refund all. Mind you, I know someone in my same neighborhood, with same service and exact equipment whom had to cancel service for the same exact reason just 3 months ago, did not incur a restocking fee. Tell me that ain't some bullshit. read more

Do not use Frontier . The customer service is horrible. If you want to speak to a live human you have to call The sales line . I canceled my service and they still continued to bill me for Youtube TV. Its impossible to get any help from them . only reason i left a 1 star was because 0 stars was'nt an option read more

The absolute WORSE internet provider. Services never work. The company will offer promotions and you will still pay the regular full amount. The company refuses to rectify billing issues and will fraudulently send accounts to collections. There are much better internet providers who care about their consumers. read more

Wifi is CONSTANTLY going out multiple times throughout the day and night, and when you try to contact for support, you're only met with an AI chat bot. Terrible terrible service. Please take your business elsewhere! read more

Do not do your business with frontier. Their wifi breaks down very frequently for its price, and when you aren't lucky enough to fix it on your own, they will attempt to send someone to fix it. They will then not send anyone, and cancel their appointment in the middle of the night before. This is the second time this has happened, as I am writing this on my phone, currently. People on my house work from home, so this has hugely inconvenienced us. They then rescheduled it again, and we continue to be without internet. Person at the phone wasn't very cheery either. read more

returned box on 5/8/23 and then get a bill like they didn't receive equipmen. took gentlemen 5 minutes to locate after I provided tracking number..... but why? It should have been marked al most 2 months ago as received. Can you imagine how many people paying a hundred dollars if their tracking number is lost because Frontier pretend not to have received the item. read more

Frontier Internet - Telecommunications Near Me

In the past we had to deal with outages that lasted a long time. Their services seem to be unreliable due to upstream outages. Their technical support team seems to not notate accounts to keep track of ongoing issues, which makes following up on technical issues a pain. They do not keep us up-to-date regarding these outages and why they are happening. There is not any transparency. Throughout one recent outage, we had been on and off calls with their support team and supervisors. They have an automatic tagging system that will tag your tickets when that ticket was made during an outage. This caused us a lot of issues since we were experiencing hardware issues with our ONT while an outage happened to be occurring at the same time in our area. Every ticket and tech dispatch that was submitted ended up being cancelled without our say automatically because of how tickets are tagged. After 6 infuriating calls that went nowhere, 3 automatically cancelled tech dispatches, and several days without service, we finally had one person work to actually get a technician out to our location. Once the tech was able to replace our equipment, our services were restored. I have no idea WHY they thought implementing this for their ticketing system was wise. This made it impossible for our actual issues that were unrelated to the outage to get resolved. I think what made all of this worse was having to listen to the technicians on the phone run the same troubleshooting tasks over and over before giving the same scripted response regarding their new products. Why would we want to hear about your products when our current services receive horrible support? Just such a terrible experience. I wish there were more viable fiber providers in my area. read more

Good Lord, this company has sunk even further. The offshore customer service reps don't have a clue and there is zero follow through. If you enjoy overpaying, get deceived, lied to and ripped off, this is your kind of company. Good luck, Frontier is on it's way to irrelevance and total business failure. read more

Worst customer service ever. They don't answer the phone and you can't speak with real people. I've tried so many times to change but unfortunately there isn't another internet service in my area. Once there is another internet service around I leave immediately stop using Frontier. The absolute worst and the meanest people answer their phones. read more

Don't believe their advertising. You can't get the Fiber 200 Internet for $29.99 at all addresses--even though they mail it to YOUR ADDRESS. Why? Who the heck knows? They will sell you up whether you need the extra speed or not. It's a real "bait and switch" thing, but their customer service people can't do anything to help. Don't bother calling. I can only get Frontier or Spectrum where I live, so unfortunately it's just a choice between bad (Frontier) or worse (Spectrum). read more

EDIT: I emailed the CEO and within just a few hours they had my internet back up and running. Barbara from the executive team apologized and escalated the situation and they had it running before even showing up to my home. I knew that it was a simple reconfiguration issue that could've been done remotely, and I wish that they had a better system for addressing simple fixes like mine. However, I will be changing my review to 5 Stars because of the response to the situation. Thanks Frontier! I'm mainly writing this one star review about the customer service. I'm never one to write a bad review but this experience has been beyond horrible. So my internet went out due to a snow storm, and I got on a call and was able to schedule an appointment the next day for a technician to come out to my property and service my internet. That following day I had been refreshing my app to check the status of the ticket, and all of a sudden it shows that my issue had been resolved. The only problem with this is that nobody ever came to my property, and my Internet was still out. Upon calling the customer service, they said that my ticket was linked to a general outage and because that outage had been fixed my appointment had been canceled. If you're going to tell somebody that you're going to their home to fix the Internet, then I expect you to follow through with that claim. My next available appointment is now four days later and I don't have time to wait as I run an online business. No matter who I talked to nobody was able to expedite the service. On top of all this for the five phone call calls that I've had to make, it always ends with them trying to upsell me on the next best speed. How are you going to try and sell me on that speed when I don't even have Internet?The install and Internet had been great up until this point, but I am extremely disappointed with frontier and how they handle the situation. read more

We have frontier cable in rural area. Customer service is horrible, more outages than dish!! No credits for 9+ hours without internet, but forget to pay for a day and all of the sudden Customer service appears out of thin air! Lousy, lousy service. I'd give it no stars if I could. read more

they false advertise their internet speeds , very slow. service outages are the normal. just going back to spectrum. getting frontier internet was the worst decesion of my life . I cancelled my plan and my bill that is 80$ went to 200$ in cancellation fees. this is BS read more

constant outages with no actual customer service to answer all the system says is reboot and restart or "we know you're in an outage we are working on getting the issue resolved no need to contact us" then when you finally get an actual person on the phone and try to cancel they give you a run around saying they'll discount you for the outages I have been in an outage for 7 days and they gave me $3 dollars in credit and said because they just applied that credit to my account I will have to call them back in 30 days to cancel. so why should I have to keep paying for a service that is in an outage I can't use it but you still want me to pay the full monthly payment and not me me cancel until 30 days after so they can charge Me another month!! read more

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Zero star. Service is very bad and customer service is even worse. The first day they install my internet it was working then stopped working the next day. I scheduled a technician to come fix it and the earliest available schedule is after 3 days but the day before schedule, their system remotely fix the internet then cancelled the technician appointment without informing me. The internet worked for few hour then stopped working again. I called customer service and they wanted to schedule another appointment for the technician and the earliest is the next week which is 4 days after, so I decided to cancel the service and told them that I don't want to pay the for the first bill. I'm willing to pay the restocking fee but not the service. Customer service said they will try to wave it but frontier will review and make the decision but they still bill me for the first month. I called customer service again and they said that I have to pay the bill first then they will refund it back since it was already billed. I asked for an email proof that they will refund me the money, then he that the email was already sent, I checked my email, inbox and junk mails but no email from them, then he said it will take 24 hours but never received any email from them. Now they reported me to collection agency. And oh, I order 1G speed but when I speed test the internet it's only around 600 mbps. read more

Terrible customer service Automated system is complete crap it just sends you in a loop for answers When you finally get to speak to a person you cannot understand them from the heavy accent App is complete trash as well read more

I haven't started service yet and I'm going to cancel , they have the worst customer service, the app is crap you cant get in contact with a human because of the poor automated system I was scheduled for installation First the tech came late! then he couldn't install because he said wires were cut and he had to send someone else out I received a message saying a tech will be out between 3-8 pm still no tech cant reach a customer service rep over the phone and no one seems can tell me what is the problem This is an inconvenience I work from home and had to miss a day for this Bull crap!!! read more

It is apparently Frontier company policy to no call, no show customers on install appointments if any issues come up. I was waiting for my install appointment with a window of 1 to 5 pm. At 4 pm I called them to verify they were still coming. They told me no and that install team showed up and saw no fiber line was installed and just left. First I was working outside the entire time and no one showed up. So that was lie #1. This rep then places me on hold to "research" and then cold transfers me, this then happened to me 3 more times by 3 different reps until I get to one guy. He then claims they texted me 3 times to tell me the install appointment was canceled due to no fiber line. I then asked him why they would send an install team if it was canceled? He had no answer. That was lie #2. He then tells me my fiber line install won't be till Dec 13th! I explain to him I work from home and I need resolution. He says nothing he can do. I then call back 3 days later after I've moved back to Tulsa to live with my parents. I then get a helpful rep who after much digging and frustration on his part dealing with the install team. He tells me my fiber install never happened because construction debris was blocking the terminal. I told him the debris was from the new construction home next door and that it has been moved. He reschedules me for November 30th. I do 2 confirmation calls prior to my appointment and driving 4 hours to DFW all ready to enjoy my new home. They give me an installation window of 1 to 5 pm again. I call at 1 pm to verify they are still coming. Tia assures me they are coming. 4 pm comes around and still no one has showed up. I call them again and ask if they are coming. Darren then advises they are not coming. He tells me they had me on the schedule for a fiber line install on November 29th but for a unknown reason it wasn't completed! I asked him why I wasn't informed of this prior? I also advised him that I called 3 times to confirm my appointment! He apologized and said the previous rep probably didn't read the dispatch notes! I asked him if it was acceptable for Frontier to just no call, no show customers. He explained it's how their system is set up and it's completely unacceptable. We have now missed work twice, driven a total of 12 hours, moved back in with my parents, and have been unable to move into our new home due to this horrible company. Unfortunately they are the only internet option in my community. Avoid Frontier at all costs. Oh yea. Also my father backed into my car while I was forced to stay at his home due to Frontier! read more

They have dropped the ball every step of the way from the time of the install till today. installed and did not finish it for a week then they have left the cable running across my driveway and front yard multipe times I and anothers have had our feet tangled and have fallen when I contact them they say they are passing it on to some department and no conact or effor to resolve this issue has been made by frontier for over 3 weeks now I cant mow my yard and now the city is sending me letters about mowing with threats of fines. Im done time to call spectrum back out for service. I wish I could give less than a star cause a star is to high. read more

I moved. Called them to move my existing service. I waited an hour with no response while they were checking. I called and waited another half an hour but they still put in waiting. I called the 3rd time and said service is not available. I have to find another provider. I have to pay the whole month of fee as there is no prorate and had to pay another $50 for return their equipment. Equipment fee should be waived since they don't provide services in my new location. read more

DO NOT USE FRONTIER COMMUNICATIONS AS YOUR PROVIDER! I have been back and forth with this company since April of last year. I had been a customer with frontier from June of 2022 until I called and cancelled March 30th of 2024. Following the call, a frontier technician came to our house and disconnected the service and removed their equipment the first week of April. The next month, I was continuing to be billed for the service. I called again and was informed that the woman who I spoke with did not cancel the account as I had asked and she had confirmed to me, she only paused it for a month. We had no equipment at that time and had a new internet provider through Spectrum. Since she failed to close it as she informed me, the representative from headquarters informed me on June 14 that the account was officially closed and to file a dispute of the charges since I had not been using their services since the equipment was collected at the end of march. I filed the dispute and was STILL being charged each month for their services. In addition to this, the visit from the technician who removed the equipment from our house at the beginning of April was not logged, so they have been trying to charge us for that as well. At the time that I filed the dispute, the charges equaled $254.80. The total continued to increase (despite the dispute and cancellation of service) until it reached the current balance of $461.85. I have just received a message from a collection company about this charge affecting my credit. I have been back and forth in communication with this company, and no one has helped me. I HAVE SPENT HOURS ON THE PHONE WITH THEM TO RESOLVE THIS! I have filed a complaint with the BBB AND sent an email to their CEO. They are unprofessional, incompetent and unwilling to help you. They do NOT value their customers and have made my life hell for almost a year by adding charges to an account THAT DOESNT EVEN EXIST. I CANNOT TELL YOU TO NOT USE THEM ENOUGH!!!! read more

I've never written reviews online, but I had such a terrible experience with Frontier Internet that I feel compelled to share my story. Two people visited my door to switch me to Frontier Internet, promising me better internet at the same price. I used to pay $30 for Spectrum, but my recent promotion expired, leading to an increase in my monthly fee to $50. Intrigued by their offer of faster internet at the same price and the ability to cancel anytime without a fee, I agreed to the switch. A few days after the installation, they informed me that my account would be active within 24 hours, allowing me to manage my billing. However, after waiting for three days, I still couldn't access my account. It consistently displayed a "SYSTEM ERROR" message, prompting me to call Frontier for assistance. Surprisingly, the customer service representative couldn't access my account either. They sent an authorization ID via paper mail, which would take two weeks to arrive. Instead of waiting for this lengthy process, I decided to cancel the service since I rarely use the internet. I have an unlimited phone plan and just a TV which I need internet for but when I was switching from one provider to another I spent two days without internet so I realized I don't really need it! My hotspot work if I need to watch TV. I requested a cancellation, but Frontier offered me a $20 plan as an alternative. I confirmed this with them multiple times, and they assured me that I would only be paying $20. Now, they are asking me to wait for the authorization ID in the mail and then call them once I receive it to resolve the issue with my account access so I waited. Once I received it , I called them today to resolve the issue. They attempted to fix it for an hour but were unsuccessful. They informed me that their system was temporarily down and advised me to try again in 24 hours. This was particularly frustrating because the 'system error' message had persisted for almost a month. I didn't want to hang up because the call was lengthy, so I inquired about my plan, its due date, and other relevant details since I couldn't access it. They revealed that the plan costs $35, which was different from the $20 I had been informed about before and that the first month would be charged instead of being free as previously stated. This entire process has been incredibly frustrating. I had asked them to cancel my service, and they transferred me to another representative who handles cancellations. She inquired about the reason for my cancellation, and I had to recount the entire scenario once again. To my surprise, she informed me that, in addition to the first month's bill, I would also have to pay a cancellation fee of $50. This was particularly disheartening because the representatives who had initially come to my doorstep had assured me that cancellation was free. I would never have signed up for the service if I had known about this fee, and I would have canceled within a week if I had been informed about it sooner. The company had deliberately withheld this information to keep me waiting for another two weeks, forcing me to pay the first month's bill and the cancellation fee. Even after I had called them three days after installing the internet, the representative who answered the phone offered me a $20 credit for the inconvenience caused which also I never received . I don't even care about the credit, I am deeply disappointed by the company's deception and the additional fee they charged me for cancellation. THIS A TERRIBLE SERVICE AND FRONTIER IS SCAMMING PEOPLE. Do not signup for their internet unless you want to screwed! read more

They charge you $50 to cancel! Also if you don't send back their equipment (something we have been paying rent on the last 3 years and is most likely worthless now) they will charge you another $150. Customer service isn't great and the internet went out constantly. Also, making people call to cancel is pretty annoying. The whole time you are on the call it tells you to use chat and their call centers are busy and you will be on hold. But you can't cancel on chat only on the phone. read more

The customer service is non-existent. My business internet cut out suddenly this afternoon. The tech support IVR scheduled an appointment but won't let me talk to a person. I needed to talk to someone to coordinate timing tomorrow. Each time I try to get to a person, it tells me I have a ticket in progress and then actually hung up on me. I tried calling in through the account support number but was on infinite hold. It's infuriating. I've been a customer of Frontier for almost 8 years. This experience is making me look at other providers in the area. If Frontier is too cheap to retain their service reps, maybe it's time to move on. I would have sent this feedback to Frontier directly but there wasn't even an email option on the website. I used to be able to chat and/or speak to a live person. The people I used to speak to were very competent for the most part. Now all I can interact with is chat bots and IVRs that can't answer my questions. Don't worry that your customer experience has gone in the toilet! I'm sure your profit margins look better and that's all that seems to matter isn't it. read more

CHOOSE ANOTHER INTERNET PROVIDER! We have had no internet for 3 day and today after waiting the entire afternoon at home, we received a notification that our ticket was "in progress," even though no technician had arrived. When we contacted Frontier, we were told that the technician had already visited and knocked on our door, which was blatantly untrue and can be backed up by our neighbors cameras. However the only solution offered to us was to schedule another technician for the following day. The lack of accountability and transparency in Frontier's service is appalling. Not only have we been without internet for 36 hours, but the inability to work remotely while we wait all day for technicians who never show has severely impacted our productivity. This was the 2nd technician visit in we've scheduled in the past 5 days. Despite requesting a supervisor to address the situation, I was left on hold for 20 minutes without any resolution. read more

Customer service sucks. So much back and forth and inconsistent information. Area rep tells me one thing and customer service tells me another. Cancelled my appointment when I had already taken off work. Will be finding another internet provider. read more