I like this business they're right next to Sams and have their own parking lot. They charge the fair amount for vision exam, either contacts or not. I'm not sure who i am getting as a doctor. Sometimes it is the persian lady, otherwise it is a man. I'm not sure I get to pick I have no preference. The front desk is very nice and talkative. It's also great to maybe get some shopping done at sams afterwards. I'm thinking of doing contact lenses next. read more

Best, most thorough, most patient eye exam I've ever had... every time. I'm not great at coming in annually. I've been in for my third visit last week and Dr. Salkhordeh remembered everything from my new hairstyle to the ulcer on my iris. Seeing her is like seeing an old friend. You just pick up where y'all left off. She took extra care to ask about updates to my mother's vision, this visit. It's an extra level of doctoring that's rare when so many offices are rushing people through. This office is deeply invested in protecting vision, while treating all of it's patients like whole human beings. read more

They billed my insurance and lied and said I was out of network. I paid them $ 149.00 upfront. She turned around and billed my BCBS insurance. Double dipping and fraud . She's under investigation. BCBS paid her $160:30 she billed. For $365.00 . Be careful with Dr. Sherry office she can be really nice But a crook. If anyone else experienced this please contact me . read more

Dr. Salkhordeh is highly recommended! She is a very knowledgeable, nice, and expert optometrist. Moreover, her receptionist is responsive to calls, very helpful, and personable. read more

this office is great. Their expertise and professionalism shine through in every appointment. They take the time to listen to my concerns, thoroughly explain any issues, and provide clear insights into my eye health. Their passion for their work is evident, creating a reassuring and comfortable environment. I appreciate the personalized care they deliver, making each visit a positive experience. I couldn't be more satisfied with the level of skill and dedication they bring to their practice. read more

The front office staff constantly changes...and aren't knowledgeable about insurance.I specifically advised of what I was looking for... had to go back twice for contact refitting because I literally couldn't see... turns out that the Dr wrote my prescription backwards!!! I called again today and she literally told me she doesn't have time to update my prescription!!! That they are very busy and don't have time to go back and forth. Wow - you're the physician! No one else can update my prescription. Save yourself time and hassle. read more

Use to love the doctors office, then I schedule an appt and find out it does not get put on the books, schedule a second and show up while having to wait for the doctor to even show up. Got feed up and left read more

My family and I visited the office on 3/13. We were walk ins and they were able to work us in with no problems. Great experience and everyone was very accommodating. Will be visiting again. read more

It's been one week and I am still in shock by how I was treated by Nilou (the woman at the front desk of this practice). She was extremely rude and dismissive since I entered the room. As soon as I arrived and gave her my name she was extremely frantic and told me to sit down because there were people ahead of me. I asked if I needed to fill anything out in the meantime since I was new and she just ignored me. The entire time she was shuffling through papers and audibly complaining about how busy she was. I could tell everyone in the room was uncomfortable and just trying to be patient with her as she kept calling people by the wrong names and giving people the incorrect paperwork. When she called me up to get my ID and asked about insurance I told I had UMR under United Healthcare and offered to show her my phone with my vision plan on it. She declined and began to call UMR. After spelling my last name completely wrong even though she had my ID in front of her, I tried to correct her but she kept spelling it wrong. She hung up after about 1 minute and told me I didn't have vision insurance. I told her I definitely did have it but she ignored me and moved on to a different client. When it was my turn to get on the pre-exam machines, she was instructing me to put my chin on the bar like usual. I told her I had contact lenses in and she let out a loud sigh in frustration and asked condescendingly why I would wear contacts to an eye exam. I told her I brought my glasses so that I could take them out. After I walked myself to their sink and took them out we finished up there and went in for my exam with the male doctor (I believe he said it was his first day there). He was great and helped me pick lenses that might better suit me. When we were done I walked back to the receptionist and showed her my phone with my vision insurance on it and she looked at it this time and told me "you don't have UMR you have United Healthcare" with the rudest, most annoyed tone and demeaner since I got there. I apologized since I wasn't too familiar with insurance and thought they were the same. She then told me "well I wasted all that time calling UMR so please call them and figure out what you owe". I dialed United Healthcare and after I was on hold for a while she told me I owed $89 and I asked how did she know that if we haven't contacted my insurance yet. She said she was being nice at first when she was willing to let me pay only $35 for everything. I told her, I just want to pay what I actually owe so we can be done with this. She continued to talk over me and did not care when I told her that I was very uncomfortable and anxious with this experience. At this point, I was so upset at the entire situation and how rude and careless she had been from the start that I hung up and asked the Dr I met with if I could come back and pay the next day when the owner Dr. Sherry was in. He told me that was okay to do. I asked the receptionist if I could have her name and she told me to ask Dr. Sherry when I come back to talk to her. She then told me her name was Nilou when the doctor was near us again. When I walked out of the office which leads out into Sam's Club optical center, a woman who worked there asked me if everything was alright. I shared my experience with her while she nodded the entire time. I asked her if this has happened before and she said unfortunately it has several times and recommended I come back and talk to Dr. Sherry about my experience with Nilou. The next morning I got a call from Nilou where she gave me the shortest, stalest, non-apology ever about my experience the day before. She said she would bill me so that I could submit it to insurance. I asked if Dr. Sherry was there so that I could come in to talk to her and she offered to have her give me a call later that day. After what I'd gone through I honestly preferred not to have to go back in person so I said that was okay. No one has called me from this office and it has been 1 week. I actually called my insurance later and found out I only owed $10 for that visit. I sincerely hope the doctors at this office realize how their patients are being treated by the front desk and take steps towards preventing this from happening to anyone else. read more

Can't say enough about Dr Sherry. For over 10 years I've been on happy patient. The office staff is amazing and Dr Sherry gets you in and out. If your looking for a new eye doc Dr Sherry is amazing, love her read more

Wow, I can't believe there is a doctor as great as Dr. Sherry at Sam's. They are so lucky to have her. She is incredible. I've been to many different places and you will never be as well taken care of as you are with Dr. Sherry. She's really, really good at her job. With her guidance, my vision actually improved! I can't even believe it. I went in for my annual check up this year and my prescription changed for the better! Some doctors will waver and not give you a solid and straight forward answer, but not Dr. Sherry. She's gives it to you straight in a professional, friendly and supportive way. I will never go to any one else besides Dr. Sherry and if she ever leaves Sam's, I will track her down. I'm a customer for life! read more

This eye care provider is so unprofessional. They messed up with my insurance claim after the Walmart vision associates checked with them about the allowance they used. More than a month later, I got a call from Dr. Shelly's office claiming that I owed them money because insurance declined their claims. So I got stuck with the payment. I would never go back there again. read more

The doctor I saw was quick efficient and just amazing! She was attentive and helpful explaining the whole process as she went. Her assistant was just as helpful. Will definitely come here again for all my eye care needs. read more

I recently had the pleasure of getting a Thorough eye exam at Four Points Family Vision location at the Sams store of Lakeline Mall Drive in Austin. Dr Salkhordeh was Very attentive & patient when it came to fitting me with the correct prescription & Most Comfortable contact lens. I would Highly Recommend her for your next eye exam. read more

It was my first time to Four Points. I was well taken care of by both the office staff and the doctor herself. They made me feel right at home by being very personable. I could tell by talking to Dr. Sherry that she really cared about the people in her office and those that came for eye appointments. She was very thorough with her exam and explained what was going on with my eyes. She made a recommendation in how to keep my eyes healthy, which I did follow. I thoroughly enjoyed my visit to the office and will be back in the future. read more

Dr. Sharareh is great and her office staff is very courteous and professional. They are located at the Walmart on 620, but of course they are not affiliated with Walmart. Texas state law requires optometrist to be independent. I believe they are also open on Sundays. Eye exam with contact lens fitting and a weeks supply of lenses was about $90. read more

This office had our eye prescriptions so screwed up It was unbelievable! Plus they charged so many "fees" it left us without any allowance to purchase our glasses. When we left the office after my daughter got her exam, she said to me "mom, she didn't do the 1 or 2 thing where you say what is clearer". Sure enough, she couldn't see with the new prescription they put her in. When we got her glasses my daughter was seeing rainbows and felt like she was in a funhouse with all of the distortion a her lenses were so wrong! So we had to go back again, and this time I watched the doctor working with her. She barely touched the lens viewer, and changed her prescription yet again, now claiming she suddenly must have an astigmatism. Long story short, we went back to our old eye doctor, where we should have gone to in the first place. They had to start from last years exam and start over. She had my daughters Prescription so screwed up! This lady drastically changed her prescriptions, as if she didn't know how to. I've told several people to stay away from this office. They're clueless! My first clue should have been the sight of their "office". A scattered mess with papers everywhere, and them having to dig, literally, through it to find a chart and even their paper appointment book. I should have ran then... Catch up to the world, get yourself a computer, and get organized. People, you've been warned. read more

My family of four have been going to Dr. Sherry for the past three years. She is very meticulous and really takes her time with each patient. My son needs contacts to correct for astigmatism. The optometrist we went to before never got it right and he always felt like he couldn't see as well with his contacts as he could with glasses. He also always felt that contacts irritated his eyes. Dr. Sherry not only got the prescription spot on, but she also found contacts for him that are the most comfortable he's ever had. We absolutely love this office and would highly recommend them. read more

Dr. Sherry is excellent! She is personable, profession and affordable. My wife and I have been going to her for the past 1 yr and have really enjoyed seeing her. read more

Great service, and pricing. The doctor was vey nice, thorough and it was a pleasure chatting with her. I dont have a specific eye doctor, i would always look for the best price and who had availability to see me. But now she will be my "go to" family eye doctor. read more

My entire family uses Dr Shelly. She is excellent of course but what I really appreciate is how she remembers the kids and asks after them. We all have different needs and she always deals with it in a very friendly compassionate thorough manner. You don't find that too often anymore. My insurance is not in network anymore but we rather pay a little bit extra just to stay with her practice. read more

Dr. Sherry is the absolute best optometrist I have ever had the pleasure of meeting. She is very thorough and detail oriented and always makes sure the prescription is exactly correct. She is very kind and the overall atmosphere is relaxed and calm. She is very patient and works very well with children. I definitely recommend this practice to anyone and I'll never go anywhere else. read more

I've been going here for a few years. The office staff is cordial and helpful on the phone and in the office, and the doctor is always careful, methodical and attentive to my questions and concerns. I buy my glasses online and she always double checks and verifies my pupillary distance for me. My RXs have always been effective. I make appointments, but the office accepts walk-ins. I WAS disappointed with the office one time, but I voiced my concern and haven't had a repeat situation. I'd made an appointment, but my appt was delayed when another client arrived very late for her appt. I think latecomers should have to wait, otherwise all subsequent clients are delayed. As I said, I voiced my dissatisfaction. the office apologized, and we continue our business relationship. read more

I love Dr. Sherry and her team! She is warm and helpful, and the appointment always breezes by so quickly. Will follow her anywhere!

I've been going to Dr. Sherry for years now and I'll never go anywhere else (I joke with her, if I move, she's coming with me)! :) She's very thorough and takes her time - we're currently watching one of my eyes for glaucoma and the instant it gets to where she doesn't like how it looks she has an ophthalmologist ready for me! My husband and I both have had eye issues since we were little and have had horrible experiences. She spends an HOUR teaching kids and adults alike how to put in contacts - because she cares! :) Love her! :) read more

Well second time coming to this optometrist and made an appointment for 11:45 and it's almost been an hour and I still haven't been seen by her. Last time I came in to get contacts I needed an extra pair til mine came in the mail and she was so reluctant to give me them for some odd reason. The only reason I come here is because it's cheaper so I guess you get what you pay for. If you have insurance go some where else honestly. The front desk lady is nice though as a positive note. read more