I had a great experience at Advanced Eye Care. Both Dr. Tran and Rob the optician took care to listen to my input and concerns, and worked with me during the exam process. The result was a great prescription and new set of frames. The new glasses arrived in about a week and I definitely noticed an improvement in my vision, which usually hasn't happened with other changes in prescriptions. read more

This was my first time coming to Advanced Eye Care for an annual exam for both glasses and contact lenses. I had been looking for a Black optometrist in the Round Rock/Austin area but with no luck I had given up. Advanced Eye Care was listed as an in-network provider with my insurance company. I went to their website to read about them. Much to my surprise and delight, there was a black female optometrist practicing in that office! Dr. Bridget Fuller, O.D. is amazing! We talked and laughed as if we had already known each. She took the time to answer all of my questions and even listened to part of my life story. I did not feel rushed. I appreciate her professionalism and sweet demeanor. I was looking for Black optometrist. I recommend Dr. Fuller for anyone of any ethnicity. She is the best! Upon walking into the building, I immediately felt welcomed by the front desk personnel. I was given a notepad to complete my new patient paperwork. A few minutes later, I was called back for initial examinations. I wish I could remember the exam tech's name. She was awesome! Even the check-out process was quick and easy with Danelle. Thanks Dr. Fuller, Danelle and the other staff for making going to the eye doctor a pleasant experience! See you next year! read more

The office has a modern aesthetic and a very nice and serene lobby. The staff was friendly and professional. Dr. Fuller was amazing, she was cordial and easy to talk to and welcomed any questions or concerns. I didn't feel rushed. I would highly recommend Advance Eye Care if you're looking for a tried and true wonderful office. read more

I've been a patient here for 15 years. For 12 of those years, I have had exceptional service. The technology in this office is second-to-none and the staff and doctor ARE fantastic. HOWEVER, they do not return phone calls. I've called 5 times in the last week to get an update on my contacts order from almost a month ago. That leads me to believe they either do not check their voicemails, or they didn't actually place my order. This isn't the first time this has happened, and I'm pretty darn close to taking my business elsewhere. read more

I return to this practice after 2 1/2 years. I saw Dr. Debbie Zamora and she was fantastic! Their equipment seems to be cutting edge and absolutely state-of-the-art. I feel like if you're going to go through the trouble of having your eye exam done annually you may as well go to a place that has everything at their fingertips with the latest and greatest technology options! I'm happy that this place is close by. My husband and I both see Dr. Zamora. read more

Advanced Eye Care - Eye see you! Hahaha - Optometrists Near Me - Round Rock, Texas

The staff was so great listening to my needs and taking care of me. The doctors were fast and thorough.

Dr. Zamora and all of the staff were fantastic with my 8 month old daughter. Wait times were a little long...but they may have been because we had an afternoon appointment. read more

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I have been a patient of Dr. Javier Zamora's for at least 8 years now. After going elsewhere and not being satisfied with the contact lense fit or "excuses" for eye pain I found Dr. Zamora when they were Brushy Creek something-or-another. He diagnosed dry eye and helped me select contacts that are better for this problem. He also recommended and inserted punctal occluders (tear duct plugs) which I've had for several years. No more eye pain, no more changing vision (waves) and no more wasting money buying tons of eye drops. He truly listens and is very thorough. I feel like you aren't just $ to him. Excellent care and professional! I just wish Bob Faktor was still there as now I go elsewhere to purchase eyeglasses because the other opticians aren't as good with recommendations and don't seem to remember you (so they aren't prepared for you) from visit to visit. Bob would already have an assortment of frames in mind (he grew to know my preferences) and know what sizes were available so I didn't spend hours looking for something that's me just to find out it's not in my size when the person looks it up now. Bleh! #BringBackBob read more

My adult son has eye conditions that require specialized contacts. He is Autistic and at times can be a little difficult. He also struggles with fine motor skills so I was worried about his ability to manage contacts. However, due to Dr. Zamora's caring, compassionate and dedicated team of professionals our experience was amazing. I've never met a more friendly staff. We had the pleasure of working with Liz who was so kind, patient and encouraging my son was able to put in and remove his contacts himself. Liz is an absolute rockstar and I highly recommend Advanced EyeCare!!! read more

This review is for Dr Debra Ware of Advanced Eyecare & Surgery. Dr Ware has been my optometrist since mid 1999. She makes sure you understand every step of her exam, and calmly walks you through the "is it 1 or 2? 3 or 4?" questions (even when the patient reaches the point of saying nothing looks good ) Dr Ware understands when she needs to slow down, answer additional questions or concerns-and as a result successfully navigated me through LASIK surgery in 2000. My distance vision 17 years later is (still!) perfect-so Dr Ware is navigating my old eyes through reading glasses... My kids started visiting Dr Ware when they were 3 ( for a quick checkup because of family health concerns) and both have continued as patients throughout their teens and more. Dr Debra Ware received training in pediatric optometry and it shows. I've had the opportunity to see other optometrists in the Round Rock area since 1992: I'm thrilled that Dr Ware joined us in the late 1990's, and is with a great office in Advanced Eyecare & Surgery. read more

Fantastic service received today for my senior mother. She is in a wheelchair and the staff was very accommodating. The facility is very clean, calming and modern. The experience with our new Dr. was detailed and extensive. Couldn't be better! read more

Made an appointment online, took the day off, put on a mask and headed in for my yearly. Was told that they had decided to drop my vision insurance provider, even though they were listed as accepted online. Their reply was that it just happened "this month" and they were working on updating the website. It's the 28th of this month. The 28th. It's astounding to me that in the information age, and with the drop in patients they must be seeing due to the pandemic, they haven't gotten around to this yet, and that they wouldn't inform long-time patients who used this insurance that it was being dropped. That's poor customer service and disregard for their customers' time and health. My family has had issues with this place before. Time to move on. :-( read more

No issues with doctors and nurses. My problem was when I come back to do my prescription for my glasses front staff had me sit at the lobby for an hour before someone come to ask if they could help me. A new trainee comes to apologize for the wait and took me to see if could help me. I advise her that I need a prescription on both pairs of glasses. She was doing her best to help me but need help from the other Young lady that been working at that location for 13 years but she wouldn't really help her because she was doing her own thing and I could see her face expression she would ever time she would ask for help. So almost 3 hours later and almost $700.00 and that's how much I had to pay out pocket. Pick up my glasses very satisfied with my glasses. I would give 5 stars but just the communication and the 3-hour wait was too much. read more

Exceptional team at Advanced Eye Care! My doctor is Dr. Ware and she is amazing along with her incredible nursing staff...extremely personable and calming and make the patient experience really fun, easy, and making it "okay" to go back to see your eye doctor each year. Highly recommend! read more

So glad I found this place! My two year old needed an eye exam and I did so much research to find an optometrist office that accepted children his age and that I felt comfortable with. Scheduling the appointment was easy, I pre-filled out all our paperwork online, check-in was fast and friendly, everyone was efficient and on time, and Dr. Zamora was wonderful! They explained everything thoroughly, were all patient and friendly, and the office was very clean and open. So thankful that we found an optometrist for our little one for years to come! read more

Multiple eye exams, with other, different Optometrists, Ophthalmologists and subsequent prescription tweaks hadn't alleviated my vision problem. After my wife's good experience at Advanced Eye Care, I decided to give them a try. Following a thorough set of tests and examination, Dr Javier Zamora pinpointed the issue and provided a solution in one office visit. I was amazed and thankful that I will now be able to read for long periods without headaches. Advanced Eye Care has a new customer for life. read more

I've been coming here for the past 2 yrs for my annual eye exam. The office is spacious, clean and the staff is very friendly. From the time you walk in, you are greeted. The waiting area is very peaceful and even though they have tv's in the area, the volume is at a low volume. Dr. Debbie Zamora and her staff is very professional and will answer every question you have. This place is a one stop shop place. You can get glasses and contacts here too. read more

I found out about this practice about 12 years ago when I was considering Lasik and they had 12 months free financing through Care Credit. Just what I was looking for. They have expanded their practice greatly throughout this time but it is the same wonderful folks in a bigger place with more services available. My son and I see Debbie Zamora OD and my husband sees Javier Zamora OD and we are very pleased with their services, their care and their facility. They have modern equipment and many different tests you may not get at another optometry office. They have machines where they don't have to have your eyes dilated for annuals! They have walked us through 3 surgeries for the family - two lasik and one cataract. Very patient and helpful! They are dedicated to their field and to their patients. Just what our family was looking for. Location is conveniently located off of Hwy 79 near I 35 in Round Rock. read more

I felt like AEC was interested much more in emptying my wallet then treating my eyes. I went in for a routine eye exam and left with a $125 bill (and that is with vision insurance that completely covers an eye exam)! They did up sell me a retinal scan (which I honestly didn't need) which they repeatably messed up due to the tech not knowing how to analyze it correctly. And I just checked my medical insurance and they are billing them three times (incorrectly - they should have only been billed once) for this retinal scan, and it also doesn't show on the claim what they charged me. I'll be going somewhere else next time. read more

We were looking for a pediatric Ophthalmologist for Kiddo after some eye pain complaint concerns. I found Dr. Lan Hoang through Dell Children's at the Round Rock location. Our first choice was scheduling out two to three weeks and we opted for an earlier appointment deciding on Dr. Hoang. The office was updated and spacious, not at all crowded at lunch time. We were greeted by a friendly and cheerful front desk person who handed me the prerequisite forms to be filled out. The wait was of reasonable time and we were ushered into the back by the assistant; a woman whose name escapes me, but she had a distinctive accent. She presented herself as nice but not overly patient with Kiddo. She did not allow the allotted time when dealing with a toddler and came off somewhat forceful and impatient. Dealing with toddler is like breaking a horse; slow and steady wins the race. This mama doesn't much appreciate a forceful hand where my child is concerned. After a short wait, Dr. Hoang entered the room cheerily but did not introduce herself or inquire about Kiddo's eye background. Instead, she jumped right to the examination without explaining to me the steps she was taking or procedure. It wasn't necessarily a bad experience. It just didn't set too well with me in hindsight. I appreciate a gentle hand when dealing with children especially at a medical facility that caters to children. Also, greetings and introductions are important. read more

This is the least customer service oriented business in my experience. The folks that work there a side of the doctors are just not trained in human relations or their respective jobs they ignore people as much as they can when you are right in front of them. I hope it's not a vision problem. I hope it's just good old rudeness. Anyways I will just stay away. Too bad for me. read more

If you have a lot of time and nothing to do, this place is a great eye doctor for you as you will be waiting a long time and possibly making multiple trips back bc they didn't diagnose your vision properly the first time. I'm here for the second time trying to just get my prescription I had when coming in but they decided I need it changed. The changed prescription gave me a headache and I couldn't see that well with it. I'm back now and it's a struggle to get the original prescription and I'm being told I have to pay $30 out of pocket for coming back in after 60 days of my original exam...which was the one that gave me a headache from not seeing correctly due to eye dr's diagnosis. They are waiving it but aren't happy to oblige. My wife has experienced the same issues and has had to return multiple times just to receive her original prescription. Needless to say, the family will not be returning here as we have been coming here for years for contacts and glasses. We don't have the time to waste at a dr appt that keeps misdiagnosis our vision multiple times. Frustrating to say the least. read more

I've been going to Advanced Eye Care for several years and it is wonderful. Dr. Ware is fantastic and she's very thorough. I've read people complaining that a standard eye appointment does take a lot of time- and that's true. But that is mostly because of the attention and care they give to each exam. I'd much rather have a longer appointment where I have confidence in the care and attention that I'm getting, rather than a "quantity" practice that you'd find at the mall that tries to get you in and out as fast as possible. Your eyes are important-- you can take the time to make sure they are healthy. The only drawback and reason I'm giving it 4 out of 5 stars is that the glasses and contacts are a bit pricey-- but pretty much in line with what you find at any other optical place. All in all, I love this place and will continue going there for many more years. read more

Visited the place for my regular eye check. Firstly, the place is far away from crowd. Interior gave me homely feeling. Staff were very nice to me. There was through measurement and explanation along with it. I liked the doctor very much. He explained pretty much everything in best possible way. Of course, the doctor didn't gave me chance to ask question but I am OK with that because he explained every important thing in is way. I recommend others to visit this place. read more

Is there -0 stars?! I take my daughter here for her ophthalmologist and Dr. Hoang is 10 STARS! BUT BEWARE OF THE OPTICAL STORE! I ordered her glasses here for the first time, I usually get our glasses at Target but since she liked the frames here we decided to purchase here, 4 weeks later, like now, STILL NO GLASSES! Tried calling them but they don't seem to pick up the phone or calling back. Called 4x straight and finally someone got annoyed and picked up. They have the nerve to tell me that it was broken and that its still in a different state WTF? NEVER GET YOUR GLASSES HERE I WOULD TRUST WALMART WITH BETTER CUSTOMER SERVICE (PUN INTENDED). Lady said she'll call me back for update. I doubt it. read more

Beautiful facilities, comfortable waiting room, and a cute little kids' room that was so nice I, a childless adult, wanted to wait in there! I've seen Dr. D Zamora and Dr. Ware. They were both very professional and explained things clearly to me. The optometry techs did the tests quickly and efficiently. I'm giving 4 stars instead of 5 because when I first walked in no one was at the front desk to check me in. No big deal, just a tad awkward for a few minutes. read more

Dr. Javier Zamora was so patient and understanding of my concerns with my daughter. I prayed for a doctor who would LISTEN!!!! A doctor who would see the severity of our situation too many have sat back and just let her lose her vision without explanation to my understanding. Not the case at all with Dr. Z he went above and beyond!!! Even through my tears he showed empathy instead of apathy! I am so thankful that God knew where to send us because we have been nearly all over the world I'm glad I don't have to go any further than Advanced Eye Care Center in Round Rock! The entire experience from the front desk to the optical center was spot on perfect! read more

Advanced Eye Care - She feel confident in Dr. Zamora! - Optometrists Near Me - Round Rock, Texas

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Dr. Xaviar Zamora has taken great care of my dry eyes and I like him very much. The staff that works with him has also been exemplary. I wish I felt equally positive about the front office staff and its procedures. Waits can be as long as an hour while the staff says they have to "contact medicare", and checking out is also frustrating. If there are patients ahead of me working out payment plans for glasses or procedures, I have to wait to give them my co-pay for the simple office visit. It is so inefficient. When I need assistance in getting a prescription, there is only one person who does that and we play phone tag for days. read more

Today I brought my daughter into the optical shop because she broke her glasses. The representative that helped us was not only rude but argumentative. She was confrontational with me about how my daughter broke her glasses. I was really taken off guard by her attitude especially since my daughters glasses are under warranty. Why did it even matter how the glasses got broke? I was so off put by this that I will just go somewhere else and buy new glasses. We absolutely love the doctors here and have never been treated this way here before. read more

Great doctors and nurses, but DO NOT BUT GLASSES FROM THESE GUYS!!! I have had glasses for twenty years, and my daughter had them for five years. We have used both regular lenses and anti-reflective lenses multiple times. So, we know how the anti-reflective (anti-glare) lenses should look like. I bought a glasses for my daughter from these guys. I paid 100 dollars more for the lenses to be anti-reflective. The glasses she got was very reflective and full of glares like a $20 cheap lenses. The optics person at Costco looked at it and also said that the lenses do not look like anti-reflective lenses. So, we went back to these guys, but they insisted that the lenses are anti-reflective. I don't think these guys are dishonest, but I can confidently say that the anti-reflective lens making skills that these guys have are the worst in the market. The basic lenses at Costco seem way better. The doctors and nurses are great here, but I will never buy glasses from these guys again. read more

No problem with the doctors and nurses. But beware of their billing department. We paid in full on the day of service. Billing filed our insurance (2 months after the service) and had the insurance money sent to themselves. Due to a late payment by our insurance company, they also sent an interest payment. Our refund didn't include the interest, so my wife talked to their billing department who said it was their policy to keep the interest. They were paid "in full" the day of service. Why would they think they're entitled to the interest money? "Sorry, they said - that's our policy". Sorry, but we'll switching to a more honest eye care practice. read more

Ladies at the front desk needs to be train on customer service skills. Not just customer service skills, Other lady charged me incorrectly and the other forgot to give me my prescription. It was an honest mistake but they need to give it their 100% at their job. read more

I highly recommend Advances Eyecare. Easy to schedule an appointment and easy access. Their offices are beautiful and they have all of the latest equipment. Dr. Zamora and his staff are very professional and caring. The exams are very thorough and everything is explained in terms that you can understand. Best optometrists in Round Rock. read more

No problem with the doctors, but they up charge on contacts and glasses so I'll be finding a new vision place. Somehow with in a two year time frame my contacts for a one-year supply have more than doubled in price from what I have paid in the four years prior. When I questioned it the staff was extremely unhelpful and couldn't even pull up my billing records from the previous year because they upgraded their system and when I called and said I have copies in front of me from previous years that I'm willing to send them their reply was this is the price now. No explanation for the sudden price jump or willingness on their part to look further into the matter. read more

Dr. Constans was excellent, very friendly. The assistant was also really nice and I felt comfortable. They didn't pressure me into getting the extra testing they offered, or into getting glasses at their office. read more

Last time we will ever go there to send anyone there again! The focus is money how to charge more that what insurance pays to cover the cost of there new building and waterfall! So sorry Dr. Ware is,associated with this place, she went from family eye care service to a office full of staff that has made the focus money not service! Guess what there are lots more places to get good eye care without feeling violated!! read more

The staff here are very courteous, professional, and are experts at what they do. My daughter got her eyeglasses here and I got my prescription eyeglasses at this location. Although it took substantially longer than anticipated to receive her glasses, I won't bring down their rating more than one-star since it was out of their control. What they could of done to get 5 stars? Notify me when the glasses were taking longer than expected, don't make me call on 6 different occasions to find this out. read more

I've been seeing Dr. Ware for a few years now, and my mother has been seeing her even longer. The equipment they have at this facility is night and day above my previous eye doctor, that staff is always friendly and professional, and Dr. Ware takes time to answer my questions. I don't feel like I could be better taken care of anywhere else! read more

Super helpful! I would of given it 5 stars but I felt they could of been a little more sympathetic to someone who had no idea what all the machines they were about to use did. Besides that I had a great experience! My eyes are feeling much better with the right perception, cause the eye doctor at Walmart didn't give me the right one so it caused my eyes to strain. I know they are more expensive but it's worth it! Go there if you really want your eyes 100% read more

Great facility with latest technology. Staff are all real friendly, helpful and patient. I have been a patient of Dr. Debbie Zamora now for 10 years. My husband, myself and our 4 children are all seen here and we are always able to get appointments on the same day as each other making it very convenient. Because we all wear glasses, the staff assisting us while picking out frames is always able to show us the ones that are covered by our insurance therefore keeping our costs down. Glasses are always ready fairly quick, even when the frames have to be ordered. I like that I even get a detailed eye care report at checkout. This detailed report is the "Why I have to wear glasses" explanation and in terms that I understand along with the vocabulary the doctors use so I understand what they said. I also appreciate Advanced Eye Care giving me a copy of my prescription without judgement. Other places I have been have made me feel bad when I ask for my prescription. I like being able to order very cheap backup glasses for my children online and other places have given me grief about this, but never Advanced Eye Care. I would definitely recommend Advanced Eye Care. My family sees both Dr. Debbie Zamora and Dr. Javier Zamora. read more