If I could, I'd give this Foot Locker location 1,000 negative stars. Never mind the fact that their shoe selection is straight ass cheeks, especially for a House of Hoops, let's get to the real nitty gritty...
First off, what's the point of having a phone if you're not gonna answer it? I know places are short staffed because of COVID, but no business is THAT busy to where they can't answer. Pick up the phone BITCH, it's potential money calling! That's strike 1.
Secondly, the customer service here is TERRIBLE. I walked in looking to spend some money, and not ONE employee greeted me. What makes it worse is, there was a female employee at the front that looked me dead in the eyes, and didn't say anything. Not a "Hello!", a "How are you doing sir?", nothing. To add to that, I walked around the entire store looking for what I came in to buy (didn't find it), and none of the other employees acknowledged me either. Upon leaving the store that same employee wished someone a great day as they were leaving in front of me, but STILL didn't say shit to me as I exited. That's strike 2.
Now, I could attribute this behavior to them being racists, because let's not act like Pasadena doesn't have their fair share of racists floating around. And as a Black person, sometimes the racism from Latino or Asian ppl is more stronger then the white ppl in Pasadena/Arcadia/Monrovia, but since I see other ppl of other ethnicities making the same complaints about this shitty establishment and its shitty customer service, I'll leave it alone. Still tho, it's no wonder that there are reports about multiple House of Hoops closing down permanently. It's fucking deserved. They should definitely add 58 W Colorado Blvd to the list.
Not only will you walk in to a bunch of trash ass shoes, they'll have the trash ass customer service from the ditzy air-headed bitches in striped shirts to match. You're better off going up the street to the New Balance store...they at least greet you when you walk in.
Cancel this place. read more