Pretty decent selection. Much of the tile I have purchased here has been medium quality. The sales associate in the wood flooring section was helpful and knowledgeable. The problem is this. When you purchase the flooring material you will be encouraged to purchase much more flooring than you need so you don't run the risk of not having enough to complete your project. I was told to purchase an additional 25% and just bring back the unused material for a refund. When I did that, the clerk at the front counter processed the return and then said, sorry. The return has been declined. She could not explain why and gave me a ticket with the case number and said to call the phone number for an explanation. I called and it turns out that it's a third party company. They said, sorry but your refund was declined. I was still within the return period. So they don't take responsibility for being the bad guy and declining the refund and the third party company takes the blame. Nice try Floor & Decor. They work for you and do what you tell them to do. Shame on you. I'm stuck with $600 of flooring that I can't use. Haven't shopped there since and doubt I will again. Do yourself a favor and only purchase what you need and go back if you need more. read more

Bad customer service. I had to wait for a long period of time plus my order wasn't ready even tho i had order it ahead of time. read more

Floor & Decor - Home Decor Near Me - Carson, California

We recently redid our small master bathroom and found ourselves at Floor and Decor. Not only do they offer a great selection of tile, but they have wonderful customer service. I made an appointment with one of their designers. Bethany was very helpful and patient. She walked me through the store and really listened. She helped me narrow down and further define my ideas, which allowed me move forward with confidence. I couldn't be more pleased with the end result. read more

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I work in construction. I needed floor tiles for 500 square feet, which is 28 boxes yesterday (9/13/2019), however they only had 15 boxes. When I talked to the sales rep, Salvador, he said we can order the remainder 13 boxes to arrive by today (9/14/2019), he said they were in the truck and already on the way. So I paid for all 28 boxes of floor tiles and my construction crew and I installed the 15 boxes of floor tiles last night and planned to install the remainder once we picked then up today. However, when I went to pick up the 15 boxes today, they said we did not get a shipment and were not sure when they remainder 15 boxes would actually arrive. They said whenever it comes, they will let me know. In addition, they said they never said it would arrive by today--they lied straight to my face in order to get me to buy all the materials yesterday. I was shocked when they said this because I would not get compensated (for both the material and labor) for this job since it was not finished on time. When I told the manager, Jennifer, this she told me to bring back the material I already installed. Ridiculous is the only word I could use to describe this situation. If floor and decor does not try to ameliorate this situation brought upon by their terrible customer service, I will report this business to BBB and will seek compensation via the law. read more

This place sucks, just HORRIBLE. Walked in and the store #1 not organized, #2 employees don't care one bit. Also to add in, the employees look like they hate their job. The only employee/manager that offered to help me was Jennifer. Very sweet, kind and very understanding. She helped me pick and choose my material and help with color coordinations. I can say she is the most helpful employee there, no doubt. If I could give an employee a rating I'd give her 1000 stars if it was possible. read more

I went to Floor and Decor for my bathroom remodel. I worked with one of their designers, Gaby Vasquez. Gaby was AMAZING. She listened to my preferences and helped me shop to find the perfect tile, flooring and grout. She was patient and professional. Additionally, she continued to communicate with me as I made decisions for fixtures, paint, etc. I am so happy that I met Gaby and I can't wait to see the final results. read more

If I could Floor and Decor would get zero stars. First an order for my 56 steps was placed, with a wrong SKU number. First delay. Then the order has just never been processed, while it's paid in full. Waiting 6 weeks for a 2 week project from Floors and Decor. Today I was notified my project is not yet in production, 4 weeks into the order. I cannot reach intone from corporate. If you are from corporate reading this please respond. read more

If you plan on calling this store to talk to a "LIVE" person, you can forget about that. I've been calling and calling to talk to someone on the flooring department and no one seems to bother to answer the phone. I also tried to call all 4 options (1 for flooring dept, 2 for pro-services, 3 for free design, 4 for receiving) & to stay on hold fo other services but guess what....NO ONE ANSWERING ALL OF THEM. I bought some wood tiles and just wanted to check if they have more in stock but couldn't get no hold of nobody. read more

Absolutely loved my experience! cashier Genevie was really sweet and we had a pleasant conversation during my purchase. She also was through making it smooth and that everything was correct, she took the time to look up items they did not have in the store to see if other stores had them read more

Recently my boyfriend and I purchased tile to cover 3 1/2 yards of concrete in the backyard for a patio. We went back to return some leftover tiles we didn't use and the cashier couldn't figure out how to refund us because the tile we were returning apparently wasn't ever charged (wasn't present on our receipt)- moments later we found out that instead we were charged twice for a larger cut of tile. The manager on duty saw this and was able to refund all of the wrongfully charged tiles; put in a new purchase for the proper ones and the exact number we used and got us our refund back..EASY PEEZY. Writing the review to give the management credit for being "LEGIT" and for not coming to the customer (Us) with a problem only, but instead coming to us with a solution to ensure we left satisfied. (Didn't catch his name but he had one well groomed reddish beard!) read more

I can't say enough good things about Stephen Conley and his commiment to customer service. The ability to contact him directly via his company cell phone, have him look up my previous order and place another order based on that took no more than 10 minutes and 24 hours later, said order was ready for pick up. Stephen is always friendly, professional and attentive, be sure to ask for him when looking for wood flooring. read more

Frendly especially the pro pepole the first time i bouth there the guy who sold me came to help me load . The selection of tile is good but whe selection of the wood not so grate read more

First time shopping here and it is definitely a fun store to shop when remodeling. Better organized than other tile and flooring stores. And more information is available with signage clearly providing important product information. Having accurate product information readily available is a big positive compared to most decor stores. Help isn't readily available but employees were working throughout the store, and if you ask, they are very helpful. The three people who helped us were patient and knowledgeable. The night manager, Ivan, and Salvador, along with the other employees were all patient (we are very fickle shoppers). As closing time, they continued being helpful and answering our questions. These days, it's unusual to be greeted and treated nicely by all employees encountered. But here, we were. They made our experience very pleasant. We are looking forward to returning another day to finish our selections. We only had time to look at tile this trip. Prices and service were both great. read more

We needed some tile for a 2nd bathroom remodel project. Bethany Olmos at the Carson location was there to assist us. She spent the time and patients showing us a variety of design ideas that best fit our taste. We collectively came up with a design and made the purchase. Bethany has a great eye for detail and design and we will truly look for her on our next remodel. Thanks so much for all your professionalism and design knowledge. Mark and Doris B. of Inglewood, CA. read more

My first time there and did a walkthrough. Lots of flooring and the place is huge. The thing that bothered me was a lady was waiting 30 mins to speak with a designer. Apparently, they are by appointment only! The customer service was lacking. Kind of like Home Depot where you can't find anyone to help you! read more

The staff here is great, especially Jacob Brezofski, material manager. Jacob went above and beyond when the online store let me order 44 boxes of floor that they didn't have in stock. Usually the online store works pretty good, but not today. Trying to get the main office on the phone to get a refund during these covid times was next to impossible. Jacob was on the phone for an hour to find the product and get the funds switched over to the new store. Customer satisfaction 100% I've shopped here for 3 different remodels. The choices are great. New styles and all of the standards too. read more

Great experience here with Bethany, a patient and experienced design specialist. I am so glad I came to this store based on my contractor's recommendation as the one on one customer service and care is unparalleled. You won't get that at other "big box" stores which can be so overwhelming. Bethany was lovely- again, patient, calm and experienced. I have no regrets and will be back. read more

Customer service needs improvement. We scheduled an appointment with a designer to help us select floor tile. We showed up at the designated time and we were told, Oh, the designer did not show up. What? Could they have sent us an email or text that the appointment would not be happening so we won't have wasted our time getting to the store? That is just wrong. read more

First time shopping there and the lines are ridiculously long. Waited 20 minutes to check out and another hour for warehouse pickup. After waiting that long and 5 minutes before the store was closing, I was told they didn't even have one of my items that I already paid for. Returned everything and left! read more

Gabby was our designer for the free designing appointment. She knew a lot about the company's products and also gave great guidance for us to choose 2 of our bathroom designs. She was very honest and also had great taste! Would definitely recommend booking an appointment with her! Loved our expierence shopping and working with Gabby! read more

Staff friendly, store clean, variety of choices of all things kitchen, lots of parking, prices reasonable.

We worked with Gaby at Carson F&D, and without her, we would have been lost. We had some general ideas, but she helped us to solidify. She guided us through kitchen and shower tiles and vinyl flooring. She was completely honest with us, and in the end, she was more helpful than anyone else we've worked with on this remodel. read more

Been trying for days to get a hold of someone. Phone rings, put on hold. Clocked 1 hr and 27 minutes today on three separate tries. Not to mention that not all flooring products have corresponding pieces. Ran into trouble with tile that has no trim available. Avoid all of these stores. Customer service makes you sit on hold for days as well. Run away. read more

As my girlfriend and I navigated the Downey location less than 14 hours prior to the Carson visit, we were lost and overwhelmed. Luckily the Carson location had an appointment available for the next morning at 7:30. As we entered the Carson location we were greeted instantly. We told the woman we had an appointment with a design expert, she then promptly introduced us to Rick Glass. Rick was incredible. He turned our nightmarish headache into something that should be featured in a catalogue. It took him less than an hour to understand our view points and suggest items that fit us perfectly. He was incredibly easy to work with, honest and straight to the point. We will continue to highly recommend Rick to all of our family and friends. 10/10 for Rick and the selection of item at this location. read more

We had such a great experience in this store. We had the assistance of Raquel and she was AWESOME! She helped us think through our project, helped us gather all the items we needed. Through the process she was so friendly and fun to work with. Great experience. Thank you! read more

Oh my 1st X here @Floor & Decor Carson. The selection is HUGE. Overwhelming. I have 4 rooms to cover flooring & now have ideas to create accent walls with title. The best part of my shopping was a sales associate name Elle. She greeted everyone at the door. Store was very busy, but she found me on the other side to help and bring me brochures. Now that's service. I'll tell all my friends about this Carson location. Thank you! read more

Helpful staff, and very nice to see such large samples, but the problem I see here is they carry their own line of flooring so I couldn't come here for known brand flooring or if I had tile or flooring to match broken pieces from an older home I don't think I would find the same product here. So if this is for a new project it's fine... I think this place is huge but because the displays are so big they don't actually have as many choices of tiles and flooring as if you went into a tile store or flooring store. I prefer to and recommend going to more places than this place before purchasing. I went to Torrance Kitchen and Bath and although the store is tiny they have a ton of small samples and if you don't have a vision it might be hard for you to imagine the whole bathroom in that tile, but I'm fortunately able to look at a very small sample and know what will match or fit for my project. It's a good place to get an idea, but go look at a few places. This place has a table where you can bring tiles and place them with other tiles and match colors and make designs which is nice, but again the actual selection to me was not very good... I've seen much prettier intricate tiles at tile stores, and they didn't carry the huge piece tiles that are popular now... they look like kitchen counter tops but they are very dramatic bathroom tiles. Less grout, less cleaning! They also didn't have many high end tiles that aren't marble, like some of the more arty tiles... this place feels cheap to me, kind of like the IKEA of tiles and flooring. I'm definitely not coming back here to buy anything but I liked the table and how visual the huge samples were, that's probably helpful for most. read more

Every one there was excellent. They all paid attention to customer entering the building. They allowed us to try and figure it out on our own and reach out to us if we looked like we needed help. Direction and instructions to get things done in the store were simple and easy to follow. Great friendly service from every one. Waiting for answers was quick. I had to wait a little longer then normal for pickup, but I was warned ahead of time and informed each time wait got closer to finishing Anum Bhathi on her own had determine my situation and delivered an alternative choice for me. Which saved me time and deliver fee. Anum made sure I remained next in line while shuffling with giving other customer her fantastic service. While arranging my refund of delivery cost and setting me up for pickup. Anum was very well organized, multi-tasked and consistent friendly service with everyone in her perimeter. I'm really hoping management has notice her skills and is giving her the tools to grow in their company. I must encourage upper management to take notice of the EXCELLENT service at this Carson, Ca. site. I even notice the fork-lift driver (named Kristopher) skills to move a pallet on to a pickup truck bed. Slowly ease the pallet straight into pickup with no problem Thank you Floor & Decor, Carson, CA. read more

It was a beautiful Saturday in Los Angeles but I was sort of dreading the fact that I had to go to Floor and Decor to get a few pieces of tile for my bathroom. I approached a young man, Lorenzo, who turned my despair into glee. He quickly helped me get my tile, loaded them onto the cart and put them all into the system so that I virtually had to do nothing. He did all this with a smile and a very calm demeanor that older folks like myself have really come to appreciate. He had a kindness and sincerity about him and that was very much appreciated. Thank you, Lorenzo, for making this a simple process and pronouncing my name correctly. I have only come to this location three times and each one has been pleasant. read more

I met with Gaby who is a fantastic designer at the Carson store. She was so incredibly helpful and guided me with the design of a kitchen and three and a half baths. She has a great eye for design and very professional. I highly recommend using her services, but make an appointment ahead of time because she's in high demand! read more

I was there the other day looking for bathroom tiles, there's such a big selection that I really couldn't decide. I looked around and I seen some workers who were busy, but then a young lady by the name of Elly came up to me and asked if I needed any assistance. She was very helpful and knowledgeable in what I was looking for and gave me some really great ideas on what to choose from. She actually stayed with me until I decided on the style of tiles I wanted to purchase. Great customer service, and I would definitely recommend this place of business. read more

Mary from the pro desk was incredibly helpful. She took the time and walked us to what we were looking for. She was very knowledgeable with sizing and things we needed to finish the job. The store is very clean and so much tile to choose from, almost overwhelming. Lots of parking and easy to get to. We came on a Saturday late morning and not busy. Good pricing. Definitely worth taking a look before heading to Home Depot. read more

Went to pick up tiles and Krys was so very helpful volunteering his recommendations. We basically don't know much because we are using a contractor and Krys had lots of good ideas and tips! Thx Krys! We will be back....... read more

Grest selection! We purchased Aquaguard water resistant laminate and we are very happy with it. We were able also to find all the matching trim pieces and everything arrived on time read more

Floor & Decor - Aquaguard laminate floor - Home Decor Near Me - Carson, California

Just called again last week, after many minutes on hold, the gal answered the phone, I asked "do you have a lumber yard here?" She had to ask, a Male voice told her "no".... how fucking stupid are you to know what is or isn't a lumber yard? Thanks morons, there's other places to shop. Screw this place! read more

Rick Glass, the in-house design supervisor, did an incredible job helping me decide on the right tile and teaching me how to measure the space. Did I mention the whole hour-long session was free? Thank you, Rick and Floor & Decor! read more

I worked with Isaac Viveros and he was really knowledgeable very thoughtful he was a great help. It's nice to come to a store where people actually help you without asking them. He wasn't standing around with his friends talking he was working with everybody around him. Thank you Isaac read more

Just wanted to say the designer Rick G is amazing ! He listened to what we wanted but provided honest helpful feedback when what we were selecting would not go together or would otherwise not work (like the type of materials,etc.) He spent a lot of time with us without making us feel rushed, and then when we got home and looked at our samples, we realized his initial suggestions were the best ! Haha! Great eye! read more

Horrible Customer Service!!!! Called twice and phone was never picked up for assistance. Wasted 1 hour of my day. Will never buy from them again. read more

Very disappointed with the customer service and the lack of shift management knowledge of company policies I bought a vinyl floor cutting tool that i was not happy with and brought it back for a refund, i was first greeted by a young girl and i told her that i wanted to return the tool, she asked me why i wanted return it, i told her that it didn't work, she took the tool out and wanted to examin it, and said she needed to get someone to look at it, i became frustrated with her answer and i told her why do i have to wait for some one to look at the tool that looks unused and i have my receipt, she replied that this is the policy I responded by : show me the policy which she. couldn't produce, by this time a young male manager came and she told him that i wanted to return the tool and he asked me the same question: what is wrong with it and I told him the same answer" didn't work He said that this should go through warranty Then i got more upset as i told him i bought this tool 2 days ago, it's your problem and I shouldn't be held lible for your defective merchandise and you should show me your company's policies about not being able to return defective merchandise I told him that i wouldn't be treated this way at home depot! Then he went and told the girl to go ahead and return the tool, I think floor and decor in carson should reevaluate their customer service policies and retrain their employees to be more sensitive and customer oriented Otherwise they eventually will lose more customers As a flooring contractor, I will think 10 times before recommending floor and decore in carson to any of my clients as well as me buying merchandise from them in the future before they change their customer service Lots of other places would love to get my business and treat my as I should be treated read more