We were undecided of what we wanted for the shower. Rey, was very patient and helpful. We are so happy and pleased with Rey's customer services. We left, happy with our purchase and without any regrets. Thank you Rey for being so patient, kind, and helpful. read more

So the company wants me to hire my own private guy at my own expense to write a report about the garbage flooring they sold me on the off chance that they may or may not give me something for my trouble. I honestly don't think their practices are legal. Shouldn't they just take it back or replace it with something that isn't complete trash? Don't do business with this company. Get you're flooring anywhere else. The flooring installed in my home is not even close to the quality of the sample they sent me. read more

This location is so poorly managed. 20 employees and none able to work the register. Literally all female mangers had a cat fight over who was to be on a register. It shouldn't take 40 min to buy 2 tiles. read more

WOW!! First rainy day in I do not know how long...Called for exchange at 8:00 a.m. Christy was oh so helpful via phone. I told her had my dog in the car and she arranged to have new tile at front when I arrived. She greeted me with a smile (yes with mask on). Jesus unloaded and loaded quickly. Very efficient, kind and professional. Will continue to come here for re-model of home. read more

We had a great experience with Figgy the past two days. He helped us tremendously. Definitely recommend to ask for Figgy. Great customer service! read more

Customer service skills just are not there. Cashier Genevie was condescending beyond reason. She could also not fathom the idea of someone paying with Apple Pay. Another worker had to tell her she didn't need to keep demanding to see a physical card. Avoid this place if you can and take your business where you will be helped, and not be made to feel like such a burden while spending hundreds of dollars. read more

I got AMAZING help from Jacob and Cornell today!! Jacob helping me find tile and Cornell seriously load it up probably 100s of pounds in my cart and in my car!! Seriously amazed at the customer service of these two guys. Thank you thank you thank you! read more

Floor & Decor - The amazing help I received from Jacob and Cornell! - Home Decor Near Me - Carson, California

Great until you need help. We've shopped here a couple of times to purchase things for a bedroom addition. This is definitely more of a self serve store because unlike HD employees and management do not even want to try and help you. We came back to return some leftover products and the female manager refused to help us. We didn't have a receipt, so she turned us away. It's 2022, how does a big store not have a look up system? I suspect they do, and she just didn't want to help us. Never shopping at this store again. read more

Horrible store. Customer service non exciting. Ask a question and they tell you to do it yourself. Call the store and no one answers. Horrible all across the board read more

There was a shipping mix up out of Denver on my order. Eugene and the warehouse staff went way out of their way to straighten things out. Everything was resolved and I got my full order. Many thanks to Eugene and staff for their patience and diligence!!! read more

I shopped at the Carson Floor & Décor. Every employee that I encountered was friendly & helpful. An employee by name of Crystal with a C was very helpful and patient. read more

The worst customer service EVER! I called their number and was put on hold... then disconnected. Called again... put on hold. thirteen minutes later a man answered. Poor connection with noise in the background of children crying and women talking. I kept repeating I could not hear him due to others' conversations! Difficult to understand because of connection as well as spoke so fast I needed everything repeated. If company is outsourcing to another country then at least make better phone connections. read more

Bethany was amazing help. She was detailed and knowledgeable. We will ask for her help on our next project. So nice to work with.

Rey was very helpful with getting what we needed, answered all of our questions, great customer service.

We were in a bind with finding these specific bricks for our kitchen backsplash. I live over an hr a away from this location and called to check on stock for 2 brick types. Nicki was very helpful. She did a visual check on stock and held the items for me. The team had communicated to each other well. So when I arrived it was all ready to go. The transaction went without hitch and Leah the cashier helped me located more bricks at nearby floor and decor stores. Thank you all for helping with this project. Keep up the helpful customer service! read more

I have visited the Floor and Decor Carson location a couple of times to pick up tile, etc. and each time have been disappointed in the service there. There are rarely any sales people around to assist in finding inventory, so not finding what I needed I left the store. A friend advised me to go to the Downey location which is farther away from where I live but I went there anyway. The service between the two locations is as different as night and day. I was assisted to find what I needed and left very pleased with my purchases. Unfortunately, later I wanted additional pieces so I thought I'd call the Carson store to see if they had what I needed there to pick up from that closer location. No one ever answered the phone. I called several times at different times during their operating hours and NO ONE EVER ANSWERED THE PHONE! I ended up going back to the Downey location. Mind you I called the Carson location repeatedly at different times and different days!! Another time, I had to make a return of some grout and decided since it was a simple return I'd go to the Carson location, after all it is a more convenient location for me distance-wise. I walk into the store and no one is at the registers which are literally at the front of the store. I finally get assistance for my return and ask the cashier why no one ever answers the phone during business hours. She just looked at me blankly and didn't say a word. Needless to say, I will NEVER go back to the Carson Floor and Decor location. It has poor in-store customer service and non-existent phone customer service. If you need tile, flooring, etc. go to their Downey location, the staff is really helpful and I got great assistance from a designer that worked there. I really like the products at the Downey location (they have products there that I didn't see at the Carson location) so go there instead. Steer clear of the Floor and Decor location in Carson!! read more

Rey was very friendly and helpful. I was able to find what I wanted at the price point I was looking for. I sure appreciate Rey for all of his help. read more

Rey was amazing he really helped me out with some tile- life saver went above and beyond

Anum was AMAZING! She was able to problem solve and ultimately helped save our bathroom renovation. She took her time finding a key item that we needed. She gave us many options and made sure that we were satisfied. The entire order pick- up team (staff) was great from start to finish. read more

Miguel was super Friendly and very knowledgeable of what styles are coming up and what styles are fading out. He gave me input on which grouting to use that would match my walls and floors beautifully. He was very patient in answering all of my questions and making sure that my bathroom turns out beautiful. I am so grateful for Miguel, and all of the time that he took in educating me with styles and materials. read more

I went into the store on Saturday and the worker Teresa was such a great and big help. She really specified the products and helped me with my project. I was completely clueless when I walked in there until she began helping me I couldn't of done it without her. read more

Have been visiting this store many times during my remodel. Their selection is beautiful and prices are great. Inventory is usually good too. read more

Miguel was great at the warehouse, very helpful and careful with all our tiles. Thanks Miguel!

We frequently  purchase material from Floor and Décor throughout the area and had the pleasure of shopping at this location yesterday.  Upon arrival, we were immediately greeted and Carnell eagerly offered to assist us with our needs.  We preselected all material previously and Carnell assisted in calculating boxes needed, loaded the cart and unloaded onto the vehicle once we were completed.  He remained very friendly, but also professional, he truly  went above and beyond what was expected.  In all of our years of shopping with  Floor and Décor, we've never had such a great experience and wanted to make sure management knew what an asset he is.   Thanks again for the great service! read more

This morning I had the privilege of being assisted by one awesome young man named Zahne. His customer service skills were beyond excellent. He exercised patience, care , and effective listening skills. Unfortunately the tile I needed was not available at the Carson location; he directed me to the Downey location informing me of the amount they have in stock. Off to Downey I go. Hopefully they have someone as awesome, respectful, and caring as the young man I met this morning. Zahne you are a great and wonderful employe, Hopefully they see the contribution of your skills and talents in Carson. Blessings young man! read more

I have had an excellent experience with Santi!!! He is very knowledgeable, helpful, patient, kind and funny. He helped me every step of the way putting together all the product I needed to complete the job. He has a good eye and is great at matching up grout colors. I had such a wonderful experience with him and ask for him every time I am in the store. He is a 5 star employee!!! read more

Felix, Felix, Felix!!! I walked in yesterday and both designers were unavailable but we het the jackpot when he greeted us. Felix walked us to the whole store and gave us incredible advice. He could not have been more professional, helpful, enthusiastic, and sincere. When one of the designers became available, we told her politely that we were great hands with Felix. Floor and Decor: YOU HAVE A GEM IN FELIX. I can't wait to return with more projects and you can be sure that I will be recommending your store. Lastly, customer service has been failing for many reasons in retail and when you have employee like Felix, it can make all the difference in the world for sales. read more

Great selection of porcelain tile. Bethany was very helpful in helping me keep track of the items I liked and recommended great pieces.

A big shout out to Jonathan and Aly at the Carson California store. We needed help and they were very helpful and pleasant. Even though we were there near closing time, they helped us get the proper items to complete our purchase. Thanks Jonathan and Aly. read more

My husband and I had the most amazing customer service experience today at the floor and decor in carson with jamel. We were looking to match a floor we already have. Jamel saw us and asked if we needed help. Jamel was actually going on his break. He helped us talk to us, but not once did he rush us through our questions and concerns. He is very into what he does. It's very hard to find good people and good customer service, and Jamel is both. read more

Sarcee from Floor Decor in Carson provided excellent customer service and personalized customer service. Appreciated her help in selecting marble backsplash tiles. A+ service! read more

Great selection of all kinds of products.Very helpful designers too. We bought tiles for a project, changed our design and had no issue returning what we bought. I highly recommend Floor and Decor and will purchase from them again on the next project. read more

My wife and I shopped at Floor and Decor at the Carson Town Center for Hardwood Flooring. They have a large selection of different types of flooring. We were assisted by Jacob, very informative and knowledgeable with their products. Jacob spent a considerable amount of time with us and answered all of our questions. After providing us with his expertise, Jacob suggested we take home a few samples to see how they would look in our house. We highly recommend Floor and Decor and Jacob for your project,. You will not be disappointed. Rich and Linda W. read more

I'm currently doing a remodel of my bathroom and my tile guy suggested I go to Floor & Decor. Always driven by but never thought of going in but I'm glad I did, so many selections... way more than Home Depot and Lowes and staff are great. Being my first time there, employee Jason helped me and he was very patient and knowledgeable of the products they sold. He took his time to explain the pros and cons of the products and helped me pick out some designs. Hope he can be recognized! Thank you Floor & Decor, definitely will be going back. read more

Employees need one of 2 things if not both, Customer service training or better pay to actually give a damn about doing a better job.

This review is for an employee named SaRece or Carice (not sure how to spell it) I am extremely irritated with this person. My mom and I were going for our 2nd visit to Floor & Decor and my mom using a walker. SaRece was sitting at the door greeting people - and my mom's walker got caught on the carpet. The carpet was folding up getting caught on the walker. SaRece just sat there and watched my mom struggling because the carpet was caught. The manager Jacob came to the rescue to help my mom. (I was getting the tiles out of the car - and that is why I was not there to help my mom). I am astounded at the lack of concern or the behavior that SaRece had. Hey Floor & Decor - if you are going to have someone "man the door" - teach them some skills in paying attention and customer service. Again this review is strictly for SaRece. Now there is an employee named CAITO. She was amazing. CAITO gets 5+ stars. I wish I could do a separate review for her. We had questions, and she had answers. She stopped everything to help mom & I. CAITO was running back and forth to get sample of tiles so my mom would not have to walk all over the store. She was VERY attentive and compassionate. If anyone is going to Floor & Decor in Carson - please ask for CAITO. read more

Upon entering the store, my family and I were greeted with a hello and a warm smile. As we walked around the store determining what we wanted to fix in our home, we noticed that all the associates were very busy, either helping guests or restocking shelves. I approached Shederick, who was trying to finish restocking. He was pleasant, knowledgeable and extremely helpful in guiding me to the various parts of the store I needed to see. He went above and beyond and brought me a tape measure to use during my visit. I was impressed with my first visit and will most definitely return. Anthony read more

There's a beautiful showroom with a vast selection of material. I bought my tile here but the customer service was severely lacking. As a petite 5' woman, I had to load a dozen 52 lb boxes of tile in my vehicle by myself. When I asked Salvador how much grout he recommended he told me to flip over the bag and read the chart. He said this while walking away from me. I probably won't step inside here ever again. The customer service is atrocious. read more

Bad customer service. I had to wait for a long period of time plus my order wasn't ready even tho i had order it ahead of time. read more

Floor & Decor - Home Decor Near Me - Carson, California

We recently redid our small master bathroom and found ourselves at Floor and Decor. Not only do they offer a great selection of tile, but they have wonderful customer service. I made an appointment with one of their designers. Bethany was very helpful and patient. She walked me through the store and really listened. She helped me narrow down and further define my ideas, which allowed me move forward with confidence. I couldn't be more pleased with the end result. read more

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