I went to Carson Floor & Decor to redesign my guest bathroom and BABYYYY... this place had me in a full design chokehold. Rows and rows of gorgeous tile -- I was overwhelmed, over-stimulated, and emotionally attached to at least 37 options. I was so stuck I almost needed a wellness check But shoutout to Clint at the door -- he was AMAZING. Super friendly, patient, and literally showed me a way out because I had no clue what I was doing anymore. He suggested I come back and get scheduled with one of their designers, and honestly... thank God. If you love beautiful tile and poor decision-making under pressure, this is the place. 10/10 -- I'm definitely coming back. Send help read more

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The Baseline: For a store selling construction supplies the selection of materials must be varied / available, the prices must be fair, and the service must be helpful. Service: All the staff at this Carson location have been helpful and friendly. They have assisted me in special orders, returns, and pick up of selection. Selection: This Floor and Decor has a great selection of tile, flooring materials, construction supplies, bathroom vanities, and various other construction materials. The tile selection is really awesome when we did both of our bathroom remodels. The 48"x48" tiles were perfect to minimize my grout lines and give my floors and wall a smooth finish. The back splash tile for my kitchen also made it look nice and welcoming. You will be able to find your style here at Floor and Decor Carson. Value: I got my back splash tile for $1.29 per tile, over ordered by 4 boxes, and the staff refunded me with no issues. The 4x4 were a bit more ($84 per tile) but worth it. The delivery fee is decent and not wholly unreasonable but if you pay for the service they will be great at exchanging any broken tile. read more

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Great place ,and Today we got a great deal on beautiful backsplash large tiles , our family has been a regular customer here for the better part of 5+ years , Not too long of a wait for them to load our product into our car, and Friendliness from.staff and Managers, plus free coffee area in loading dock/ Pro area read more

Floor & Decor - This is a beautiful built in BBQ setup they have at the Carson store, - Home Decor Near Me - Carson, California

Large sections, Well organized, clean warehouse where you can touch and feel which is importance in picking what we want. The staffs are helpful and knowledgeable. We haven't done and price comparisons but they claim their prices won't be beat. read more

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Self service but the staff is present to help and provide direction. The service presnt was amazing. Andrew provided superb assistance and stay with throughout our shopping experience. We will be back due to his efforts. Huge selection tiles upon tiles and everything inclided and at every price point. Choices choices choices....so many chi read more

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Clint and Kendra were great with customer service by ensuring a refund was handled for a big order I didn't want. Didn't pick up, Paid A LOT $ paid online, I made the original order at Fountain Valley. I was not able to run back to the store in OC from Long Beach. They both called to tell me the refund would be processed. That order was a rush decision, and was not really what I envisioned. I spotted the "Easton Hickory" Its Really what I wanted.. I believe we will be happy with this one. Amillion, helped My friend order at Carson. Downey and Carson together had enough for our house. It's a totally better look for us.. the Easton Hickory rustic and farmhouse looking. Browns not red like 1st one. Also better price and Carson gave a better discount 20% off. I will add the photos once it's finished to show the results. I needed the carpet out and floors in asap. So getting enough flooring right away was needed. Floor & Decor had it even though at two locations. If I have other needs for walls or other floors I'll return to the Carson store. read more

Floor & Decor - One I chose store Ad well Changed my mind and wanted .. - Home Decor Near Me - Carson, California

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Good displays so we can get inspired for bathrooms & other areas. Whoever the designer is for this store did a fabulous job. Some of the small "rooms" looked very dramatic with colorful, polished tiles. Some of the other displays looked very inviting & innovative. Forgot to take pictures as I was in a rush to purchase tiles & deliver them to the contractor. They have a good selection of tiles for reasonable prices & other flooring materials too. It was not very busy, to my surprise, & I was able to check out quickly. They have bathroom vanities & sinks too. read more

I've been a Pro Member at Floor & Decor Carson for years and have always appreciated the excellent Pro Desk team led by Tito. He and his staff are professional, efficient, and the reason I continue to shop at this location. That being said, my recent interaction with Operations Manager Evon was one of the most unprofessional customer service experiences I've ever had. From the moment she came out of her office, she was hostile and dismissive. She refused to let me finish a sentence, repeatedly cut me off, and ultimately walked away as to say, "we don't care about you shopping here." For a manager to treat any customer--let alone a long-time Pro Member--in such a manner is completely unacceptable. Evon showed zero respect, zero leadership, and zero regard for customer relationships. Her behavior is an embarrassment to the company and a disservice to the hardworking employees who actually value their customers. Floor & Decor should seriously reconsider whether someone with such disregard for professionalism belongs in a management position. Loyal customers like myself will not continue to support a business where managers openly disrespect the very people keeping the doors open. read more

A friend suggested I check out the Floor and Decor in Carson. While the collection is overwhelming, just the right person approached me. Her name was Monica and she exactly navigated me to what I was looking for and had all the answers. She did not have look anything up and was very helpful. Next time you go there, ask for her and you not be disappointed. Sigmund read more

We went to the Carson Floor & Decor today and although everyone there was extremely helpful, Andrew went above and beyond. He was friendly & knowledgeable. He was able to locate and order the floor tile we loved but was out of stock. I am currently in a full leg brace and when the electronic cart broke down in the middle of the aisle, not only did he immediately go retrieve the wheelchair they have available, he even offered to push it. Whether or not he was joking, I totally appreciated the gesture. Thank you Andrew for making our experience so welcoming and successful. We appreciate your work ethic and professionalism. read more

All the associates are great, but Nathan really helped us get the specific pieces we need for our shower remodel, helping us look at colors and options, and providing valuable insight, as he also has first hand experience doing this. Thank you so much! read more

Floor & Decor - Home Decor Near Me - Carson, California

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Krys was amazing worker he went above and beyond call of duty. I asked for a particular item and changed my mind. Krys didn't complete or side eye me. My husband and I are very happy and we will continue to come back to the Carson store. Thank you Krys read more

There was friendly helpful service in store from sales clerk to loading heavy tiles. All women amazing. Thank you

Floor & Decor design services were essential in helping me select coherent styles and tile for 2x new bathrooms. I had several appointments with Elizabeth Sandoval where she helped make suggestions and walked me through various options. I'm pretty particular and Elizabeth was incredibly patient and incredibly helpful the whole way. She really went above and beyond to make sure I left satisfied. I absolutely recommend Floor & Decor and if you're going to the Carson location for design services I would definitely suggest you link up with Elizabeth Sandoval! read more

I recently purchased 3 different tiles for a bathroom and kitchen remodel at Floor Decor. Having visited the Carson site ~9 times this year for different products, I had been assisted by ~6 different associates. The best two were designers Larissa and Gaby. They were the most knowledgeable and whom I relied on for my final decisions. Gaby assisted me with the bathroom tile (shower wall & bathroom floor) and Larissa guided me with kitchen backsplash tile to match my granite countertop. I trust both Larissa and Gaby for their design expertise. I had visited three other tile outlets in the area and, in comparison, found Larissa and Gaby to best take into important considerations, both aesthetic and practical. read more

Great selection and helpful staff members that will check on you and ask if you have any questions or need any help. Large showroom with a huge selection for your remodeling needs. read more

I wish they sold as much variety as Home Depot, so I could only ever shop here! For any kind of flooring or tile needs in the future, I'm coming right to floor and decor. Their staff, and I mean everyone, truly goes above and beyond to give you white glove service. Thank you guys! Visiting your store today truly made my day. Great prices as well. read more

EZRA!!!! He had the best customer service EVER! Extremely helpful and knowledgeable. If you ever need help ask for Ezra, he is my go to guy! Please place him in a managerial position! Thanks Ezra, you made shopping at F&D a great experience! read more

Needed to return tile and edging that we didn't need...Floor and Decor followed through by having all of our purchases in their system because my wife is a pro premier member, and the return went very smoothly. There is no dedicated return area...one just has to stand in the single checkout line with everyone else. It seemed like it might take a long time, but it didn't. Definitely faster than a return at home depot or costco, even though both of those have dedicated return lines. read more

I like this place I always find almost everything I need, this time I had my first bad experience with the cashier (Carina) it seems that this person hates her job or was not prepared to give attention to customers, at the time of payment I greeted her and she ignored me all the time I was at the checkout she was talking to her partner next door, when she finished I said thank you, and again she ignored me, if it really bothers you to attending customers I think they are in the wrong job read more

Floor & Decor - Home Decor Near Me - Carson, California

Ezra Great service. Very helpful. Thanks for helping me lift a heavy box. This was a pleasant experience read more

Ezra was ABSOLUTELY helpful. Since I got to the parking lot he was very calm, collected, enthusiastic and made my visit an enjoyable experience. Thank you Ezra... you're an asset to this company! read more

Such helpful staff..their selection is always in stock and you get the value for what you pay for. My customer always happy when I take them there to choose tiles. Love this place ! read more

I'm a contractor who does plenty of kitchens, bathrooms and flooring in the OC and LA area. I've been using the Carson location for many years because I love the staff there. They are helpful, they help us load and design our bathroom remodels. I usually work with Tito he is my go to guy. Always on top of it however if he isn't available the girls at the pro desk always go over and beyond for me. If you need tile or flooring come here. Even when I work in OC I still take a trip to Carson or call my orders in because I like thus store. They are very organized and it's easy to find what you are looking for compared to other stores. I posted some of the bathrooms that I have done with this stores product. See you soon for my next order. Thank you staff and Tito for all your help. read more

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Amazing customer service! Isiah helped me order the correct quantity of boxes and grout for pickup the next morning. My husband is grateful that he didn't have to walk into the store! Isiah was very patient and order went smoothly. Very courteous young man! Thank you! read more

The good: I got my bathroom porcelain tile floors and shower walls here. I got penny tiles, hexagon tiles and larger rectangle ones. The selection was easy to navigate and it was easy to order more tile when I was short and return extra tiles when I had excess. I was able to order online and pickup in the store and see their inventory at different locations. The store was organized and workers were helpful. The prices were fair. I also bought grout here and the metal pieces that go at the end of your tiles in the bathroom. I was looking for terrazzo tiles and they did have one or two options (though I didn't end up using this). The bad: I was looking for a specific type of Mallorca tile for my kitchen backsplash but they didn't have what I was looking for. I ended up getting this at a different spot. The interesting: Some decor stores give discounts for business license holders or realtors but this place doesn't. read more

Thomas went above and beyond with his customer service. He recommended different types of bathroom tiles with colors my friend was looking for. He loaded her cart once she decided on her purchase and pushed her cart to the register. He even unloaded the tiles in her car. Throughout this process, he was very patient and polite. It was "old skool" customer service! read more

In my opinion and based on my experiences, Floor & Decor's customer service is horrendous and their staff are typically rude, unmotivated to work and incompetent. It's a shame that, it appears to me, that they don't care about their customers at all and are just in it to make a quick buck. It's really disappointing to have these types of experiences when you have high hopes and high demands for the goods and services being sold. Floor & Decor needs to take another look at manager training and employee hiring. read more

I don't feel good giving a bad review but with this Floor and Decor in Carson I believe it's worth spending time on it. It is because I love that they have a lot of product selections to choose from. Unfortunately, the service is not at par compare to its competitors. I have approached 5 staff today: one is extremely helpful, another one is also helpful but the other 3 are very disappointing. They don't even try to hide that they don't like their job. I think it's the management's fault to put untrained people on the floor that are not ready to fulfill good service tasks. I am rooting for Floor and Decor, Carson to improve its service. It's the only value I think is lacking with this group. read more

I had one of our bathrooms remodel, and after being stress out from trying to shop at Lowe's and Home depot I decided to try Floor & Decor, what a relief.This place is huge along with a huge parking lot. This place is bright and very organized with a wide selection of variety flooring material for your whole house. The staff here are so professional helpful plus knowledgeable assisting you. The displays here are so nicely done here. You can make appointment with one one of their design consultant for an hour to assist you, we had Gaby Basquez who was just amazing.I was so Impressed with this place. If you're having anything remodel I highly recommend Floor & Decor for all your needs. read more

Floor & Decor - Home Decor Near Me - Carson, California

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Our go to place whenever we remodel! Service is great and the selection is endless. Prices are very fair and you can order online as well. The quality is good and they have more available for immediate pick up than any other place. Highly recommended for your remodeling needs! read more

Sitting' on this one for a while... We are now on our third, (and final), bath remodel. During these extremely high stress remodeling times, we have been to Floor and Decor around 10 times, if not more. Here's what I can say about the joint... First... excellent selection of tile, trim, flooring etc. you can choose from stone, marble, porcelain, yada, yada, yada, in a multitude of colors, sizes, shapes and styles. Secondly, the place is HUGE!!! Housed in what used to be a Super K, it kinda goes on forever and ever. Third, there are quite a few kitchen, bath and other assorted "preview" options for one to view. Especially helpful for those of us that are designer challenged, (that would be me, not the wifey)... Lastly (and this is important), IF you use a "non-Floor and Decor" credit card, be ABSOLUTELY sure to keep on to your receipt IF, there is a possibility of a return. Otherwise, a refund you would otherwise expect will just not happen. Another item of note... be sure to identify if your purchase is a "final sale" item. Usually, the clerks will identify them as such but if you purchase items of this kind, you will be $hit outta luck when trying to return. Overall tho, a great store and great addition to the city of Carson! read more

Floor & Decor - Home Decor Near Me - Carson, California

Amazing customer service by everyone, especially Sierra and Carnell! Love the store, very helpful and easy to work with. We had to do a return of 10 heavy boxes and then bought six new heavy boxes. The guys were so great loading and unloading our van. Wish I got the name of the first gentleman who helped us unload our return, he was amazing too Thanks! read more

Ezra and Katherine excellent service. Always smiling and never tired of my questions. Five stars.

My first visiting this store to Purchase Vinyl flooring. The associate EZRA helped me to pick right material. He helped all my needs . Great service . Thank you read more

Ezra was awesome and very helpful and knowledgeable and was helpful since the beginning. Helped us from start to finish.

Ezra was super helpful, polite, friendly and help me with everything and made my purchase very easy and smooth. One of the best associates I worked with. read more

This is the greatest store in the world! (If you're looking for tile or flooring.) I mean, the showroom is HUGE! The inventory is AMAZING! Anything and everything is in stock and in the showroom. We shopped at F & D (Carson) for our remodel a couple of years ago -- kitchen and owner bathroom. And we enjoyed superb quality and selection. We are returning, in 2024, in search of tile for the two guest bathrooms. (I wouldn't bother with the remodel -- if it ain't broke, why fix it -- but, then, I married a woman, Heather, rhymes with weather.) Now get this: They give you an expert DESIGN CONSULTANT who walks you through and helps you make decisions. Our consultant, Laurice Do, was and is SUPERB! She gave us computer drawings of the room -- to scale -- and put in the tile for us to get a sense of how everything will look. And when we change our minds (as my wife is wont to do), she puts together a re-design within minutes. Truly responsive! And thoughtful. Laurice correctly steered us in the direction of shedding the shower -- not enough room -- for a tub with a shower wand. STUPENDOUS! And get this: The DESIGN CONSULTANT is at NO CHARGE. Are you kidding me? One last thing: They have tiles and flooring in a million different varieties. But check out the oversize pieces of art -- tiles that are like 5 feet by 10 feet in size. HUGE. And BEAUTIFUL. The selections are INFINITE. (Sorry for the ALL CAPS - makes me look like that idiot Donald Trump.) read more

What a great experience I had with both Ezra & Jesse. They were both attentive, informative and made the process that I dreaded much easier than I walked in anticipating. Thank you for being a great tag team to work with. Appreciate you both! Debra read more

Ezra did great service and help to load up the crazy amount of boxes we had. Much appreciation to him.