Ezra did great service and help to load up the crazy amount of boxes we had. Much appreciation to him.

I experienced bad customer service while in the Carson store. I complained to the cashier for having to wait for a lengthy time in line. Then to get charged incorrectly and have to wait again. The female cashier was rude and argued that I was not inconvenienced. She could use training on how to treat a customer. read more

Monique at the Pro Desk was an extremely helpful employee who helped me find the Luxury Vinyl Flooring for our home. She also suggested we call Installation Made Easy for an estimate of the removal of the old carpet and installation of the new flooring. Purchased the material from Floor and Decor and was very reasonable. We had Installation Made Easy do the work at the house. The installation was a little pricey but they did a very good job down to the finest details. read more

Ezra was overwhelming a good associate. Very surprised by his service. Made me feel very comfortable with my purchase and was definitely pleased. ​ read more

ezra help me. he was very patient and calm. Very strong guy. He helped to load up all the boxes i had.

Remodeling two bathrooms right now and this floor and decor has really upped the customer service since I was here last. Everyone has been very helpful and attentive whereas before everyone would ignore you. Special shout out to Ezra and Gio who helped me load my pick up order. They were kind and quick! Thank you! read more

Shout out to Ezra and Drea, who helped me load all my tile and bathroom remodel needs. Had a very professional and positive experience thanks to them! read more

Very large selection of flooring and tiles. Staff was very friendly, professional. Easy to take home and return unwanted samples

Poor customer service, return policy is inconsistent. Manager with no answer, many "I don't know". Computers glitch between stores, not all purchases appear under tel number on file. Save receipt! read more

Had a "WONDERFUL" experience at: Floor & Decor. Customer service was "EXCELLENT" the moment I walked into the store -- Ezra and Drew was very helpful in showing me the store product and assisting with placing it into my vehicle. Good customer service is rare in stores today in America. read more

Ezra and Drew did a great job helping me out!! Helped me load everything and gtfo of there quick!! Thanks guys read more

The products (selection and quality), pricing , and designer assistance are awesome. I've finished 3 projects with the help of designer Gabby who is always professional, knowledgeable, and so creative that she took each off my projects up a few levels. I did flooring for my whole house and 2 bathrooms (tile and floor) as well as fixture suggestions. They make it easy to work between their stores and though returns were minimal it was seamless. They'll be one of my first stops as my planning for my new ADU advanced. Give them a try! B. Hall read more

Ordered online for pickup and Ezra did a great job. Super smooth and fast with no issues. Thanks!

Ezra is cheerful and really helpful. He got good customer service and responsive to your needs!

Ezra customer service is immaculate. Was a amazing person did a great help. A 1 man. Could have done it without him. He even chatted me up and made me feel good and happy to be at floor and decor read more

I was struggling with choosing bathroom tiles and have been going back and forth for the past few days. Miguel S. with his knowledge and patience came to my rescue and helped me pick a good tile combination. Many thanks Miguel! read more

Floor & Decor - Miguel, my homie, thank you for making this easier on me! - Home Decor Near Me - Carson, California

We finished our bathroom remodel and I wanted to post an update photo of how the bathroom turned out. We love it and again thank designer Rick Glass for helping fine tune our preferences into tile choices that work beautifully. read more

Floor & Decor - We picked tiles for the shower walls, the shower floor, and the bathroom floor. Thanks Rick! - Home Decor Near Me - Carson, California

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Ezra was very helpful to me. he located my product and help me to load it out. He was so generous and nice!

As a commercial and residential developer, I usually don't have time for ignorance or poor communication -- Jameel was anything but. His disposition, knowledge and helpfulness were refreshing. F&D Carson is lucky to have him! Danke Jameel. read more

So happy with my purchase! Ezra sales associate was absolutely brilliant! Knowledgeable and friendly! Worked with me and gave me an excellent price on my flooring! Well worth the drive here. Store is fully stocked and sales associates are friendly! Definitely worth the drive out here from Bakersfield! Ask for Ezra! Will definitely come back again!!! read more

Ezra helped me to pick up the material. This store has great prices and great crew They help me to load the material to my car They had everything in stock and ready for me read more

We're doing a bathroom reno and Floor and Decor is great. I admit I was overwhelmed when I walked in because the selection is massive. Ezra was especially great. He answered all my questions, helped me with a great deal and even helped me load the tiles! I will definitely be back! read more

Came into the store and met Ezra he was a Great help!! Made my visit very pleasant... This store has been a great value in my remodeling..

Good selection of tiles and flooring. Also, great displays. Customer service is also attentive, knowledgeable & friendly.

Ezra was very good and very helpful very strong man, I really appreciate all his help,

Estaba remodelándolo mi cocina encontré este lugar y me gustó tienen muchos ladrillos decorados para pisos y paredes.. muchas opciones para elegir. read more

Floor & Decor - Ejemplo como puedes poner tus gabinetes con Tile atrás. - Home Decor Near Me - Carson, California

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What I like most about this store is their really cool displays. They have a huge selection of everything. I immediately found a Herringbone tile that I fell in love with. It is perfect for my new kitchen. And the price was right. They also have a big selection of Flooring and other materials so I will definitely be back. Also they have a huge parking lot so parking was no problem. read more

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Gaby Vásquez, design, associate at Floor and Decor in Torrance gave me the best customer service to help me pick out the tile for my bathroom and backsplash for my kitchen. She took her time, she was very calm and although she was extremely busy and had other appointments, she did not make me feel rushed. I highly recommend Floor And Decor but especially Gaby Vasquez. I have spent a lot of time in a lot of different places dealing with many vendors and she was exceptional. Floor And decor is very lucky to have her, and if you get the opportunity to take advantage of the design services at Floor And decor please do you will not be disappointed they offer top notch, service, and quality products. I'm very pleased. I highly recommend Floor And decor and Gaby Vasquez! read more

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Ezra was so helpful and professional! He provided excellent customer service and we'll be sure to come back to work with him again!

Monique was a very helpful and knowledgeable worker ! She went above and beyond to make sure I was well informed about making my selections! Thank you for having such nice customer service employee! Will definitely recommend her and your company !many selections !!!!!! read more

Ezra assisted me today and it was an awesome experience. He took the time to look up SKUs, pick the items I needed and helped me load the items to my car. As a customer I appreciate the service I received from him. Thank you Ezra! read more

First time at Floor & Decor. I checked online for the blacksplash I want before coming into the store. Rey approached and asked if we need any help. We surly did as I wasn't sure about the grout color. I was deciding between several colors, and Rey brought me the grout chart for reference. He also explained to us how color looks differently with/without lighting, how natural stones need more maintenance, what's engineered wood and the good features about it, etc. He sounded very knowledgeable about the products Floor & Decor sells. Rey also helped us to get a cart and load the tile boxes, very kind of him. My overall first-time experience with Floor & Decor was great! Thank you Rey! read more

Alana with pro premier services was awesome! Very patient and has an amazing attitude. Give her a raise!

Ezra was very helping me find the tile I wanted & he was super helpful on loading my Tile. Very happy with the customer service from Ezra

I met with Rick Glass today to get some help with LVP flooring. He was really helpful and knowledgeable. He answered all my questions and treated me with excellent customer service. Thank you Rick! read more

I wanted to write a review for our specific designer Jesse James. He's patient, organized, and has the most amazing taste. I wish I could steal him for my home. This is also the best floor and decor in all of California. read more

i had a scheduled pick up for 10am sunday . 3/10/2024 i showed up at 9:50 am , they opened right on schedule 10 am . I check in with the cashier and everything is going smooth , however it's now 10:20 am & the back gate is still closed and all the employees are just there talking having a ball. if customers show up on time please be considerate of everyone else time and start loading materials or leave them accessible for others to pick up their orders . read more

Upon arrival Rey greeted me at the door and then assisted me by sharing the type of flooring a new renter might like. I asked because I had no idea. He then took me to the laticrete thinset I needed, rolled it to checkout, cleaned it off and loaded the heavy 50 pound bags with a smile:) I will be returning soon to make my dream serene spa like bathroom and kitchen turn out spectacular with all the choices at this location. The manager Cornell really inspires his associates to give and deliver their best! So glad I stopped by;) read more

Floor & Decor - New bathroom with tile from floor and decor! - Home Decor Near Me - Carson, California

For the remodel of our second bathroom we bought our material from floor and decor and was very satisfied. The pricing is reasonable as well as knowing what is in stock was a plus. I started off looking online and what I liked I went in the store to look at it in person to finalize my options. After purchasing what we wanted in store, Floor & Decor will hold the material for a few days. We had our GC stop do the pick up, it was quick and seamless. We are definitely going to come here for our next project. read more

Ezra , Katherine Guillermo, Jaden were the best. Friendly, polite and quick but Amanda seems grouchy.