Found the best place for our Floor and Decor Wingwood Engineered Hardwood Flooring. #trash #60thousanddollarmistake
Four years ago we purchased 2500 square feet of Wingwood engineered hardwood. (We also purchased over 3200 square feet of Wingwood engineered hardwood flooring in 2011.) This flooring is rated with a hardness of 3 on a 5 point scale (a Floor and Decor rating), and is stated by Floor and Decor "to be a durable choice for families", "harder than Oak", "easy to maintain and perfect for any home" plus, it comes with a 15 year warranty. We thought this floor sounded perfect for our needs and our family, that is why we purchased it.
Right from the start the floor began to fall apart. One day after installation the floor was showing areas of wear from walking around the house in flip flops, at first we thought it must be us, but within a couple months there were scratches everywhere! The top layer is peeling up and/or worn off on more boards than we can even count . Our floor looks like we spend our free time picking new areas of our floor to scratch up with sandpaper and rocks. A true embarrassment, I won't even turn on the overhead lights anymore.
(We have added a few pictures so readers can see and decide for themselves)
We filed a warranty claim with Floor and Decor, but their 12 page "Warranty" covers basically nothing. If you took any planks out of the box and put it down on your sub- floor then the warranty is pretty much Void.
The warranty claims process requires you to hire a Floor inspector, recommended by them, that have IFCII, NWFA and CTIOA certifications- there are only two individuals in central Texas that have these certifications. Let's count them again: one, two. They charge $500 to come look at your floor (what's another $500 at this point since we have already spent 10's of $1000's just for the flooring not to include the price for install, glue, etc AND the looming price to remove and replace this mess we have...no big deal right?) For $500 I can have one of two Floor and Decor recommended inspectors evaluate my Wingwood engineered hardwood flooring. I wonder what their findings will be?
This has been a very expensive situation for us..and yes, rightfully so, we are pissed. Now we are on a mission to make sure that this does not happen to anyone else. I wish someone would have warned us.
If you want to buy engineered hardwood flooring and then have wall to wall carpet immediately installed over it, then this might be the floor for you. If you have an area of the house that is air tight and you intend on bricking in the space to never enter the area again, then this might be the floor for you.
If you plan on walking, standing, breathing while standing or you just need flooring then DO NOT BUY WINGWOOD ENGINEERED HARDWOOD FLOORING.
One of our contractors asked us while he was inspecting the Wingwood Engineered flooring if it was " Made out of Cardboard?" We assured him that it was a quality product and stated all the specifications given to us by Floor and Decor...Guess the jokes on us
Run do not Walk away from this product. Just don't run or walk on the actual Wingwood product , because the product is actually total crap, just worthless "Cardboard". read more