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Ferguson Home

2.3 (28 reviews)
Closed • 9:00 am - 5:00 pm
Updated a few days ago

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Been looking at this for a few weeks with no movement due to dumb people behind a cash register
Stephen L.

Showroom was nice. Our sales person Stephanie was really sweet and attentive. We decided to choose these guys for all of fixtures on a 120k master bath remodel. That was a mistake. These guys are garbage. We knew we were going to be doing a huge remodel so we decided to purchase everything 3 months in advance so we wouldn't run into any stocking issues. They cashed the check and did nothing. Essentially borrowing money without interest and giving us the big FU. The job started and our contractor said they forgot to do the PO. So obviously the project is at a standstill and said a few of the part were on back order. We had to source the parts ourselves because apparently Stephanie wasn't competent enough to use her brain and outsource it. I highly recommend any other place than this company. They still have not even reached out to us an apologize. Nor have they offered any comps due their mistakes. Our neighbor just had the same issue with them. Ordered a 20k tub. They sent 2 damaged ones and had the audacity to charge them a restocking fee. Who does that? Are they too dumb to realize the situation? That can't be right? How do you grow up having such a smooth brain?

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1 year ago

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FBS Appliance - Not working.

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$$$$

Blake Laugen has been absolutely wonderful to work with. My home remodel project lasted about a…read moreyear and I feel like I've been working with Blake for about that length of time. When it was time to make selections for kitchen appliances and a washer and dryer, Blake was extremely helpful. He kept my budget in mind and explained the pros and cons for the brands/models I was considering and I actually ended up purchasing a completely different model based on his recommendation. I LOVE all of the appliances that I purchased and I don't think I would have purchased them if Blake hadn't put them on my radar. Days before I planned to move into my house, my kitchen appliances were stolen which was a nightmare! I called Blake just to give him a heads up that I'll probably need to order another set of appliances because I needed them in order to move into my house. Before placing my replacement order, Blake expressed his apologies for what had happened to me and was quick to provide all of the necessary information for the police report. From what I remember, I didn't even ask him to do that. The replacement appliances arrived super fast as I stressed the importance of expediting the order because I wouldn't be able to move into my home until I had appliances. Both install processes were fast and easy - no issues. Not only is Blake extremely knowledgeable on the products he sells, he truly cares and is very honest which in my opinion, is hard to find in a salesperson. I've also asked Blake for appliance recommendations for family members who live out of state and he's provided his insight even though they can't order through him. I highly recommend working with Blake at Factory Builder Stores.

Call Jenna at FBS if you want help selecting the best appliances for your home. Service is 5 star…read more Installation was excellent. I ordered a microwave, oven, washer and dryer! I'm a very happy customer.

GREENTEK

GREENTEK

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***Update*** I failed to mention the best part of our…read moreexperience. We contacted them on a Saturday morning, and they were able to visit us the same day. That exceeded my expectations. Unfortunately, we have had a lot of difficulties with our Samsung washer and dryer and have had to have both repaired, several times, over the past 4-5 years. A few months ago, Greentek repaired our dryer, and most recently, they came out to assess a persistent annoying problem we've had with our washer. Greentek advised us the cost to repair the washer was higher than what we wanted to pay. (The amount of the repair and the amount we put into repairing it in the past was going to exceed the cost of a new washer.) So, we declined to have Greentek repair the washer and decided to buy a new washer. (Not a Samsung!) Both experiences were positive and we have no complaints with Greentek. They are prompt, professional, offer reasonable prices and do everything as agreed. Call them.

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

Ferguson Plumbing Supply

Ferguson Plumbing Supply

(4 reviews)

I went to Ferguson as our plumber recommended them. I would have been better off going online or…read moreto Home Depot or done place r we lose. It is a very fancy showroom and the high prices support that but you are getting full service, right ? Well no....., I ordered a faucet as our kitchen sink is down to a trickle. They sold me the extra parts I needed. Great! Our plumber comes - we do not have all the parts needed. Missing the deck plate. I'm charged for the visit. I call Ferguson. Olivia tries to help. Chandler our salesperson does not call me back. Ferguson has no parts in stock. I learn the part has to be ordered. She's going to send me a link. Never got it. End of business day, it's Friday no resolution. I end up calling Moen. They will send me the part in TWO weeks! Monday, Chandler does call me and leaves me a message. Sounds like I have to start fresh. As for the display room. It's great for whole house remodel and getting ideas. For comparison shopping it really sucks!

I'm glad Felix and Joe had a good experience at this location. In the past, I've found the staff at…read morethe Ferguson South location to be very helpful. Unfortunately, that wasn't my experience at the North location on Metropolitan. I'm currently remodeling an outdoor shower and had questions about the drain and frost-proof hose bibs. When I arrived, I was the only customer in the store, but the salesman's attitude felt dismissive from the start. When I asked a question about the drain, he responded with, "First of all, what does the guy helping you with this project say?" I'm a woman, but I have experience working on construction and plumbing projects. While I always consult with a certified plumber for final approval, I also do the necessary legwork to ensure that plans and materials are ready in order to avoid delays. I couldn't tell whether the salesman was having a bad day, making assumptions based on my gender, or is simply unhelpful by nature. Either way, even if he didn't have all the answers, a respectful conversation, honest feedback, or a recommendation would have gone a long way.

Teamwork Home Designs

Teamwork Home Designs

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We are having to delay our remodeling project till next year, so I will update this review with…read moremore info when we move forward, but Teamwork Home Designs already deserves a resounding 5 Stars, and is absolutely who we would want to move forward with. Avi was an absolutely delight. Fast, clear communication before the initial meeting. Very thoughtful approach in our initial meeting. So many images from their highly impressive portfolio to help us think through options. Excellent examples of communication and workflow from previous projects. Instantly ready to share previous customers we could reach out to for references. A really good balance between sharing his ideas for our project, but also really listening to our feedback on what we wanted/invisoned. All the right insights for how to keep us in budget, and very generous with (we can add this/that for little/no extra costs since we're already doing XYZ). We mainly requested a bid on two projects (Kitchen and Primary Bathroom) and help deciding the scope for the remainder of our projects (Flooring, Guest Bath, Office, Patio, Etc.). We were very impressed with how realistic, but also open-minded he was with what portion of our "bonus" projects we could fit in. The formal quote came in fast after our initial meeting, was easy to follow, and fairly priced. Found the proposed timeline to be very well balanced for efficiency vs realism. Appreciated the suggestions provided for if we should/could "live-in" during the remodel vs. a timeline that would allow the bulk of the work to overlap with a time that we were going to be out of town already. Also insights on what it would be worth "buying in advance" to take advantage of sales, even if the actual work was delayed. We got a few quotes and would have felt confident moving forward with any of them when the time came, but the quality of their portfolio and Avi's attentive listening definitely put Teamwork Home Designs at the top of the list. Can't wait to work with them in the future.

My experience with this company was disappointing. Before hiring, I recommend asking to speak with…read moreprior clients and reviewing completed projects similar to the scope of work you are considering. The team appeared comfortable working on bathroom renovations; however, the shower diverter was not installed correctly, which caused the handle to be improperly aligned. We later hired a licensed plumber to inspect and correct the issue. Overall, the quality of work did not meet our expectations. Some aspects of the workmanship appeared rushed, and based on our experience, I would recommend exercising caution with detail-oriented tasks such as wood staining, drywall, painting, or door hardware installation. This project did not go as smoothly as anticipated, and I would not choose to work with this company again.

Ferguson Home - appliances - Updated May 2026

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