I was reminded of my full kitchen and dining area remodel when I saw a post in my LinkedIn feed. Our remodel was over 15 years ago, and I still love it today. That alone says a lot about the design and the quality of the workmanship. Even more impressive--I still remember the crew and the people from back then, and every one of them was great. Their work has truly stood the test of time. What really set New Creation apart for me was their design thinking. I remember clearly that their layout ideas were far better than others I had spoken with--that's ultimately why I chose them. They didn't just execute well; they thought differently and delivered a smarter, more functional space. To me, the best testament you can give is this: I loved it on day one, and I still love it 15 1/2 years later (that's over 5,600 days, if you're counting). Great design combined with craftsmanship that holds up for the long haul--I'm one very happy customer and highly recommend New Creation, owned and operated by Roy Faust. read more

I had Roy and his incredible staff remodel my home several years ago and it was a perfect experience! They are ethical, knowledgeable, and on-time and perfectionists. I am planning to remodel my bedroom now and he is the only one I trust to do the job. read more

We love our updated kitchen! New Creations transformed our cramped kitchen with limited countertop and cabinet space into a new gathering area that is now the focal point of or home. New Creations also transformed a small, dull library/bar space into something amazing. This is our second time working with New Creations. Roy Faust and his team are true professionals and committed to making everything right. We trust Roy and that was a primary consideration for us in choosing someone to remodel our kitchen. Erin Rooney presented us with 5 design/layout options to consider. This was all done on the computer so we could see the layout and elevation views of each option. Erin visualized options that that we couldn't and we could not be happier with the final product. We gained so much countertop and cabinet space! No more cramped drawers or competition for cutting board space. Erin was with us every step of the way in selecting materials and colors. She definitely has a talent that you should utilize. The cabinetry built and installed by Apollo is amazing. We had the cabinets stained and went from a natural finish to a darker look. We love the contrast of the cabinets with the lighter backsplash and counters. It really makes the kitchen look so elegant. Apollo also installed the backsplash and flooring. He is meticulous with his workmanship and you can trust him to get it right. We couldn't be happier with investment we made in our home. Thank you NC! read more

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I can't say enough about this company. But first of all, I already knew about the decency and work ethic of Roy Faust. I know because I know him personally...his Mom is a dear friend of mine, so I've been privy to watching his professional journey sort of through his Mom. I've watched him go above and beyond what most adult kids do for their parents, using his top notch crews to make improvements to his Mom's house. When I needed new flooring I asked Roy to PLEASE squeeze me in as I really trust him, his crews, and his company. And let me tell you. These guys are just as dedicated, hard working, and PICKY on my project as they are on Roy's Mom's projects. I grew up in this industry... my Dad was a custom home builder, so I know perfectionism when I see it. Today, they ripped out nasty old carpet, told me what needed leveled out and filled in EVERY tiny hole. Tomorrow new vinyl plank flooring goes in. Will post lots of pics tomorrow. From here forward, this is my team, if I can get them. Kitchen remodel, here we come! read more

Roy and the staff at New Creations are an amazing team. They have an incredible process that just made everything so easy. Every single person I came in contact with, from Erin, the designer, to Oscar, the project manager, and all the installers were incredibly professional and just a joy to work with. I can't recommend New Creations highly enough. (And, just FYI so you're prepared... Roy is y'all.) read more

Any company that offers me free advice if I need it so that I'm not being taken advantage of goes a long way in my book. That says a lot for the company. Thank you for great customer service. read more

New Creations is the Best remodeling service in Austin. We live in Great Hills and interviewed several companies and were so glad we picked Roy Faust and his professional team. We not only had a an amazing kitchen upgrade, we had a whole new lifestyle change. By listening and observing , they saw how to improve our everyday life in our kitchen. Their designer Erin was great about showing different budget options and finding unique products that were my style. We truly have something very special, and Roy's team has been there to keep it that way. We have a beautiful home to be proud of , and a team that is still there to help two years later! read more

New Creations worked with us through our entire kitchen/entryway remodel process, from design & choosing materials, to the demo/remodel/construction phase, cleanup, and follow-up. I would rate them overall 4 1/2 stars out of 5. Roy Faust was always very pleasant and down-to-earth when we spoke and always worked hard to treat us fairly and make us happy with the outcome. When a couple of NON-trivial things didn't turn out to our liking, he didn't hesitate to make it right. He also made a great suggestion toward the end of the project which added a little extra time & money but was well worth it! There are always hiccups in these projects, but Roy made good on getting things done to our satisfaction, even through the stress of some unexpected surprises. The design phase with Erin Rooney was great! She made it so much easier, coming up with several new kitchen cabinet/island layout ideas (we had our kitchen demo'ed to the studs) to choose from. Erin made picking out tile, paint, countertop, fixtures, lighting, .... stress-free, efficient, and even fun! She had a great feel for what we were trying to achieve and picked out wonderful samples to show us. She didn't stop there and continued to be involved throughout the build phase, as she was definitely needed for her opinions and advice. Apollo Serrato was also amazing in ALL the work he did regarding cabinetry, tiling, ...., etc. He is a great craftsman and so versatile and knowledgeable on the many aspects of remodeling! He also would go the extra mile to ensure things were done right. We could tell he genuinely cared about the quality of the work being done. Apollo was absolutely essential in making this project a success. Providing good lighting for the initially dark kitchen (as well as in the living room) was a challenge since we wanted can lights throughout in a home with no attic and not much workable space above the ceiling. However, New Creations made it happen! James Cox did a great job and would highly recommend him for any serious electrical work, and this house required quite a bit. Other work (i.e. A/C ductwork, paint) was also done to our satisfaction, although coordination, oversight, and quality control on the painting could have been better. Everyone we encountered was very polite and respectful! We did this remodel of our home shortly after purchasing it, and we were able to put off moving in until most of the work was done. Still, New Creations worked to keep the areas fairly clean and worked especially hard to get the whole house "move-in ready" clean! They also power washed the driveway and outside walkway. That was SO appreciated! Thanks especially to Apollo! After completion, Roy walked through again and noticed some things that had been missed (we had missed them, too!). He made sure those details were taken care of. Any other things we noticed, he was quick to remedy them. He also sent us a document containing ALL the information on our remodel, complete with product names, models, dimensions, paint, as well as maintenance & cleaning tips. One negative was that New Creations found itself in between project managers after our project had started. One reason we chose New Creations was because there was also a project manager (who we met and liked) to do continual & onsite job supervision, communication, and coordination, as well as quality control checks, one of the selling points we were given (and that we were paying for). We really had hoped and expected to have more eyes checking out the work being done so we wouldn't feel like that was solely our job at times. We had a fairly aggressive schedule, not including design time. The original goal (which was thought to be attainable) was for the work to take 6 weeks to complete. Of course, we understood New Creations couldn't promise to be done in exactly 6 weeks, as circumstances beyond anyone's control can arise, however, our home and kitchen wasn't mostly completed until after an additional 5 weeks went by, delaying our move-in date. Granted, a couple of permit delays/foul-ups also caused a couple of weeks' delay as well. And a couple of changes needed to happen before we moved in, delaying a few more days. Apart from the delays, the work was generally excellent. Communication between Roy and my husband tended to be problematic since Roy didn't feel he could engage in phone calls outside of business hours or on weekends, except for a couple of critical times (having a project manager might have been very helpful in this case). That was a real problem since my husband's workdays were almost always packed and he had practically zero time during regular office hours to discuss the project and ask questions. We waited ~ a year to provide feedback on the job to see how things held up - couple of small adjustments needed & quickly done by NC - still delighted with the outcome of our remodel by New Creations! read more

I highly recommend working with Roy and New Creations for a home remodel project. His services are pricey, but he has a strong commitment to quality and doing things right (including follow up on questions/issues after the project is complete). Erin was great to work with through the design phase, as well as material selection. She was very helpful in talking through space usage and coming up with ideas for how to use our space more effectively. Roy is very organized and a good communicator through the planning and construction phase. I feel like his project management skills set him apart from other contractors I have previously worked with. He dealt with all communication and scheduling with the subcontractors, permitting, etc which made the process hassle-free for us. He has a good set of subcontractors that he works with, and they would consistently leave our living and construction spaced clean during the project. I didn't give 5 stars because there were a couple concerns I recognized and escalated during construction that weren't investigated until they were trying to wrap up the project (4-6 weeks later). As I had anticipated, they required more complicated fixes to address that then pushed out the completion of the project by a month because his teams had already moved on to the next project, so it was delayed to get them scheduled back to make the corrections. Whereas, if they had investigated when the concern was raised, those corrections could have been done in parallel with the remaining tasks without incurring delay. This was just a frustration for us - the end result was a high-quality bathroom remodel that met our expectations. read more

We recently had New Creations remodel our kitchen and we could not be happier with the results! Roy, Jeremy, and Troy managed the project to perfection and the craftsmanship and attention to detail are perfect. New Creations has a beautiful design center that is functional and allows you to create a vision of your project by piecing together the different aspects of the remodel. We were able to match a countertop, backsplash, and cupboards to our liking and see them in person at their design center. This is very valuable in making such a big decision and it gives you peace of mind as you move into the project. The web based portal to track project milestones and progress was very helpful and it also allows the customer to input information or ask questions. We loved being able to check the site on a daily basis and track the project ourselves without always having to make a phone call to the New Creations Team. Troy could not have been more helpful and caring throughout the project and he stayed in touch with us on a daily basis. Jeremy and Roy both have a great ability to create a vision that is very helpful in the design phase of the project and they do a great job of making sure everyone is comfortable before taking action. They were more than willing to work around our dog and each of the sub contractors were very nice, clean, and meticulous. The project moved fast and they limited the time that we were without electricity and water - this was much appreciated :) We highly recommend New Creations for a lot of reasons but most importantly, they do exactly what they say they are going to do. They bring high quality work, a huge customer focus, and a level of integrity and caring that sets them apart from other contractors. These guys truly will make sure every last detail is to your liking and they won't stop until you are 100% satisfied. These characteristics are hard to find in contractors these days but New Creations is not the norm. They are simply the best in the business and the REAL DEAL when it comes to remodels. Thanks again to Roy, Jeremy, Troy, and the whole staff!! read more

Another fantastic remodel by New Creations! After receiving countless compliments on our kitchen remodel (more like total overhaul), we called Roy and Troy about our tiny but disastrous hall guest bathroom. I knew this gem of a company had picked up quite a bit of business in recent months; however, I received the same level of diligence and attention on this much smaller project. My guest bathroom was completely transformed. This former afterthought in my home is now one of its best looking features. Everything NC touches turns to gold, and it is my pleasure to recommend them AGAIN! read more

After 10 years of thinking and talking about remodeling out 80s style master bathroom, we finally made the move and asked friends who they would recommend. Several told us about New Creations and we contacted Roy and his team. From the very beginning, they listened to our needs, communicated flawlessly, and truly brought the whole team to reform our bathroom. New tub, sinks, granite counter, tile, paint, raising the ceiling, fixtures, lighting....so many decisions for us, but they delivered exactly what we asked for. We couldn't be more thrilled with the finished product, that came in on budget and in less time that estimated. Troy who managed the project was professional, courteous, and on time every day. The crew that he brought was phenomenal, from start to finish the delivered, and cleaned up every step of the way. We missed them when they were gone, but 5 stars to the crew and our whole experience with New Creations...we would do it all again! read more

I have the kitchen of my dreams, thanks to New Creations. Roy, Erin, and Apollo give you service that you just can't find anymore. We have done small and large remodels over the years, and we have never received service like we did with this top-notch team. From the beginning of design to the end product, they worked with us every step of the way. Roy was great about letting us know what they were doing and when they were doing it. Erin was always available if we had questions. Apollo and his team were unobtrusive and left a clean workspace every night. They are professional, experienced, trustworthy, and service-oriented. We will be using this team in the future. I highly recommend New Creations! read more

I had always wanted to convert a large island in my kitchen to make part of it into a bar while leaving the other half at counter height. After seeing the fantastic work that New Creations did on a friend's bathroom re-model, I contacted Roy for a bid and eventually decided to go with them for the project. Troy did a great job managing every detail of the project, and their carpenter did an absolutely fantastic job with the cabinet work. Troy ran all around town finding tile to match the slate that was already down in my kitchen, and they were also able to find a great match for my granite counter tops. The completed job looks exactly the way I had envisioned it; New Creations did a great job every step of the way. I highly recommend them. read more

I have done several projects with New Creations. I have to say that these guys go way out of their way to do an excellent job. Give them a call. You love what they do. read more

Roy was awesome in remodeling our kitchen. We interviewed several, but Roy got our designs, delivered on time and on budget. He has extensive experience and it shows! read more

After 19 years, it was definitely time to remodel our kitchen. We talked to mulitple remodeling companies and chose New Creations over the others because they provided the most help in turning our general ideas into the final design. They also brought their own ideas... some we used and some we did not, but we still appreciated the input from people who have gone through the process many times. We were somewhat surprised at the amount of time that Roy, his staff, and his contractors spent with us up-front in the design process before asking for any commitment. That speaks to their confidence that they will build their credibility during the design process and clients will select New Creations for the remodel. Since a kitchen remodel is fairly "intrusive" to your daily living, it was important to us to choose a company that would stay on schedule especially when unexpected snags occur (which happens in every project). Jeremy did a great job of managing the project and staying on schedule... the entire project was completed in about 5 weeks. We were impressed with the fact that our home was kept very clean during the project with very little dust outside of the work area and are very happy with the quality of the work. We would definitely recommend New Creations to anyone looking for a kitchen remodel. read more

I am very pleased with my recent kitchen remodel by New Creations. From the initial consultation (no pressure whatsoever), through the selection process and until completion, I was impressed with the attention to detail and customer service. During the selection process at the New Creations design center, Roy was very helpful, giving me insight whenever I had difficulty making a decision. If I ever had a concern or question, I received a prompt response AND follow through from Troy, the project manager. Each and every tradesman involved in the remodel was professional, punctual, courteous and cleaned up at the end of the day. I would not hesitate to recommend New Creations to anyone embarking on a kitchen remodel. read more

The best investment I have ever made was to hire New Creations to upgrade my kitchen in our 78751 bungalow home. We eventually sold it and got top dollar, all cash, day 1 on market. Their work is top notch and they made my vision into reality with little to no interruption in our daily lives. read more

After 8 years in our home, we decided to update our kitchen. We researched and contacted several companies who did kitchen remodels. Roy at New Creations was the first (and one of the only) to respond to our queries. Roy and his band of contractors helped us with the new kitchen design. Alina helped with paint colors, cabinet colors and getting us appointments with various vendors. Roy's cabinet maker was phenomenal. Our new woodwork is truly beautiful. His tile crew were always prompt and did an amazing job with the new travertine. Both his plumber and electrician were always on hand to answer questions and solve construction issues. Working with Jeremy, our site manager, was fantastic! He was ALWAYS available by phone and email. (And, yes, we had him on speed dial!) Living through a kitchen remodel isn't ever fun, but Roy and his team at New Creations made it bearable. We are so glad we hired them. Our kitchen is beautiful!! read more

Roy Faust at New Creations has the highest of integrity and amazing customer service! His company had done my kitchen several years ago, and there was an extra piece of granite left over that I wanted to turn into a table top. The size of this job was small, but Roy took it anyway and arranged for me to work with the granite cutting company directly. He handled the communications, and touched based with me to make sure that everything was being taken care of and that I was happy. I have a beautiful table top and owe it completely to Roy and his conduct of business to always take that extra step for his customers. Thanks Roy! - Robin read more

Look No Further. New Creations Delivers!. My husband and I want to express our sincere appreciation for all that Roy Faust and New Creations did to give us the kitchen we have longed for. Roy showed up for our first meeting with an enthusiastic knowledge of what could be, with a great design eye and a belief in his crew to do the job he promised us would be done. And what a job they did. The results are so much more than we ever expected! Our kitchen is absolutely beautiful! We love it! From new floors to new ceilings and everything in between, the crews at New Creations did fabulous jobs with impeccable craftsmanship. They were courteous, respectful, on time, and just plain great at their individual craft. A quick thanks to Greg for my absolutely beautiful cabinets... and the stain was perfection! And then there is the customer service. Roy started it off very well indeed, and Joshua and Troy continued it without skipping a beat. They made us feel very well cared for and comfortable as our house was being demolished around us, as well as, while it was being built up anew. They listened. They made suggestions. They calmed our fears. They were our friends. They sincerely made us feel that we were the center of their attention. How rare is that these days? And have I mentioned that they came in not only on time but on budget. I kept expecting that a final bill for an additional 10 - 20% would be coming my way, as that is what I was told to expect from most contractors. It didn't happen. Roy gave me a quote and the job was done as he quoted it would be. I was also given a 6 - 8 week window to complete the job. I expected it to probably run over by a week, maybe two or three. But it didn't. It was complete in less than 6. I was amazed and delighted to say the least. Roy's integrity, from day one, was what we banked our money on. Our returns were more than expected. It has been over three years and I still absolutely love, love, love my kitchen! read more

Amazing......love, love our new kitchen and New Creations. New Creations kept us updated daily, met their timeline as scheduled and the staff was responsive, professional and personable. One of the best things they offer is an invite for you to view their project schedule. The schedule shows daily who is to come out and what work is to be done. Troy keep it updated daily to follow up on any carryovers. This on-line scheduler is a wonderful way to keep everyone informed and since our project lasted four weeks it was very helpful. I love organization so for me this tool was the BEST!! In Summary, Roy helped us plan and design the perfect kitchen. Then, Troy who was always on site kept everyone and everything going. Both Roy and Troy reflect New Creations as a company with high integrity and great pride. New Creations was one of the best team I have ever worked with!! I highly recommend this company. read more

Roy Faust and his team at New Creations have excelled in delivering outstanding results in quality, project management, and customer satisfaction through three significant home renovation projects. I am a very particular and detail oriented customer who has approached each project with a definite and unique vision that represents my home and me. Roy and the team respected my input and helped refine the project to make my vision a reality. I feel fortunate to have found New Creations for my renovations: they employ a great team of subcontractors, suppliers, artisans, and specialists (including furniture builders and suppliers who deal with out of the ordinary materials and finishes), which, along with a combination of design and technical knowledge, ensures that my vision can be brought to life. Roy and the team treated me as a participant in the projects; they listened to my concerns and included me in all aspects of the planning. I felt that they approached my renovations as partners, not just as doing a job; they were as invested in a successful outcome as I was. In any renovation project unforeseen issues occur. When problems did arise Roy and the team provided creative solutions, drawing on their design and technical expertise to maintain the integrity of the project. In lesser hands, the design quality would have been compromised. New Creations manages projects effectively, maximizing the use of materials, time, and labor to ensure the minimum level of disruption possible during a large renovation. They stand behind their work, are reliable, professional, and honest. I highly value the true team performance from the New Creations crew with respect to coordination, expertise, and process. I am in the process of designing future projects and can't imagine trusting anyone else to deliver the unique designs, reflecting who I am, other than Roy and the New Creations team. Would I recommend New Creations? Yes, with no reservations! read more

No need to look any further. We hired Roy and New Creations in September to remodel our kitchen and bath. They were efficient, responsible, and professional, but most importantly...they did what they said they would do. We were provided with a line item estimate and the final cost was not a penny more. Great attention was given to every detail while each and every one of our concerns were addressed along the way. They have a design center with hundreds of tiles, countertops, etc. to choose from with professional advice along the way. They will bring samples to your home so you can get an idea of what the finished product will look like. At one point, we had received some back splash tile for the kitchen from a supplier that didn't quite line up right. Roy immediately removed the tile, re-ordered from the supplier, and re-installed it. That is the type of support I can live with. Please know that if anything is not done to your satisfaction, New Creations will do it over until you are satisfied. Attention is given to every detail of the project. One other feature New Creations provides is a calendar of events for your project. You can log on to their website and see what work is scheduled for each day. We would certainly hire them again and probably will for some other remodeling projects we have planned. Bottom line here is New Creations will do it right. They will not nickel and dime you to death like some contractors and you will have peace of mind knowing your finished product be exactly as you envisioned it. read more

Experienced, professional and fun to work with! Remodeling a kitchen is such a huge deal that we put it off for quite some time. If only we had known about Roy Faust and New Creations we would have started much earlier! We love the final product and have to say that the experience was excellent. New Creations came in on budget and ahead of time!! These guys really know what they are doing! The planning was very thorough. We had a great exchange of ideas to finally come up with the design and materials we wanted and the end result proves it. We have a kitchen that is just right for our family and lifestyle. During the process Jeremy, our day-to-day contact, was always polite and professional, with a good sense of humor too! The work site was always clean. The subcontractors showed up when they said they would. We loved the Basecamp tool that helped everyone know the schedule, and let us plan our lives around the work. With a big project there will obviously be minor hiccups along the way, but it is how they were dealt with that shows the true professionalism of New Creations... quick to respond and always focused on providing excellent customer service. We would definitely recommend New Creations to anyone undertaking a kitchen remodel. read more

New Creations Kitchen Remodel. We recently embarked upon a project to give our kitchen a face-lift. After researching a full remodel and replacement of our perfectly good (but just ugly) kitchen cabinets, we stumbled across the New Creations website and found out about an alternative to replacement. Having been down the remodel road and found that complete replacement was not something that on which we wanted to spend too much money, we met with the New Creations crew to see what they had to offer. Their showroom featured many different styles of refaced cabinets complete with interchangeable counter top surfaces and back-splashes so we were able to get a very good sense of how our material selections would combine to create an overall look. This was extremely helpful to see and quite a contrast to having to guesstimate with tiny samples at many other providers. Once we understood the refacing process and the time line, we were certain that this was a better path for us. It was very important that we establish and stick to an aggressive time line which would ensure completion by the end of September. Roy and Troy were very helpful in scheduling our remodel project and ensuring that we had good transparency to the milestones and project tasks in the schedule along the way. Once we had our materials selected, the New Creations team sent us a detailed web-based project plan that outlined the entire schedule from start to finish. With both of us working and me traveling during that time, this was enormously helpful to us as we sought to plan our weeks. Once we got started with the project, we were very happy with the team's diligence in sticking to the schedule and ensuring that tasks were completed on-time. Additionally, as we ran into the inevitable hiccup's that come with home projects, we found that the New Creations team was extremely responsive and diligent in resolving things to our satisfaction. Everyone who was brought to the house to work was polite, honest and very good at their piece of the project. All in all, it took about 3 weeks to complete the project and we were able to access/use our kitchen for the majority of that timeframe. The results are great! The kitchen has a great new look that's far more up-to-date. We replaced the countertops with granite, the white backsplash with a cool glass tile mosaic and the lighting throughout the kitchen. It's like a brand new kitchen for a lot less than we were originally planning to spend. We're thoroughly enjoying the new look of the kitchen and would highly recommend this process and the New Creations team to anyone embarking on a kitchen remodel. read more

We hired Roy and his team to handle a remodel of a 30+ year old kitchen, living room , entry way,bath and dining room along with tiling from back to front. Our project was a big one, and comprehensive. We had his crew install multiple windows, electrical, countertop, custom cabinetry, and an original cabinet piece along with raising ceiling, moving ducts, and installing new lighting. They also tiled about 1000 square feet. From the onset, Roy and Troy and their staff were on a set schedule. We received weekly and at times daily progress updates which helped us know what to expect next. We are a big family with a dog and it was necessary for the timing to be right so that all parties knew what to expect. The company's strict adherence to their plans and informing us of any changes and modifying the schedule allowed us to all go along together. The subs that he used were appropriate, respectful, and consistent in keeping with Roy's overall plan, and you could tell that they had been both well informed of expectations, as well as trained on a consistent level of customer service that the company intended to provide. Any concerns that we had were addressed quickly. Any issues or conflicts that arose were dealt with directly, without excuses. The team's handling of the project top to bottom left little to be desired, and at the end of it all, even though we did this project during the hottest part of the summer, I would have done it again. At all times we felt that there was an available person to handle a concern or arrive at a resolution. They take their work very personally, and it showed in our satisfaction and in the end product. I highly endorse Roy, Troy and their team for this type of work, and will add that they are pleasant and professional to deal with as well. read more

I called Ray and told him that I had a weird question about remodeling my bathroom and closet. He answered every question with the utmost patience and I was completely sold on his work. I immediately started working with them and my place is going to be amazing! read more

We couldn't be happier with our kitchen remodel. Roy and the NC team took a 1967 L-shaped galley style kitchen (with original appliances!!) and turned it into an open, sophisticated space that we enjoy daily. From the outset, Roy,Troy, and the entire NC team were extremely organized. Every detail had a line item on the contract, so there was very little "nickel and diming." This was a big project which included demolition, window and door installation, wood floor installation, new AC ducts, custom cabinets, granite countertops, and a custom granite table top. They even helped to rework the support in the attic to accommodate the removal of one load bearing wall. The NC team was phenomenal. James, the electrician, took my call during the UT/OU game to help solve a electrical problem. Lisa, the floor and tile diva, was amazing and always accessible. Larry, the plumber, solved and issue for us in our attic that we were completely unaware of. Greg, the cabinet guru, stayed late into the night to help solve a framing issue. Jeremy, my project manager, was invaluable in his assistance. He was always available via email or text and always followed up with any issue we were managing. Troy, our scheduling superhero, always kept us up to date on the who, what, where, why and when. And then there's Roy...whose excitement and persistence about his work is uncontainable. Roy's patience and guidance through a sometimes difficult project put me at ease. And did I mention the cleanliness of ALL of the crews??? There was never a speck of dust or a piece of trash left behind by ANY of the subs that NC employs. No company or project is perfect, which is the only reason for my 4 stars, and we are still managing some small post-completion details. Yet even after the project is done and the bill has been paid, I am amazed at the response I get from the NC team in helping us resolve these issues. The entire team takes great pride in what they do, and it shows! Thanks to New Creations for a job well done! read more

Roy (owner of New Creations) worked very patiently with us as we painfully crawled through the design and estimating/ bid evaluation process. He had a lot of great ideas we had not considered when we decided to remodel the kitchen. Once we finally accepted his offer, he very clearly lined out all the steps his team need to do and all the homework we needed to do in order to get all materials and resources in the right place at the right time. The first day of demo was Oct 19, 2011 and the last day of punch list tidy ups was Dec 23. The bulk of all the work and adjustments were completed by the end of November but Roy's commitment to 100% customer satisfaction kept his guys coming back until everything was right per his opinion which in a number of cases was far more detailed than ours. All of his team were very personable and we had no concerns allowing them to work in our home unattended. We got to meet all of them prior to us even signing the contract with New Creations which was just another example of how Roy took uncertainty out of the equation. Add on top this, their use of a web based project planning tool that we were given access to so we could always keep up with what was accomplished by who as well as what was coming and when. The team kept the house very neat considering the level of construction that was taking place and made sure to clean up at the end of everyday. We could not be happier with the final product New Creations delivered for us. The kitchen is far more functional than the original with lots more cabinet and drawer space without adding a single inch of sq footage. From beginning to end, Roy and his project manager, Troy were always responsive by e-mail and phone for any question that popped into our heads and the thoroughness of the upfront planning & design efforts they led resulted in no change orders or other financial surprises (except for items mandated by city code i.e. smoke detectors on every open surface in house it seems, overwhich they had no control). All of Roys' subcontractors took as much ownership of our satisfaction as Roy did for which we are very grateful. We highly recommend you consider Roy Faust and New Creations for your remodeling project, you will not be disappointed! read more

New Creatiions did a fabulous job on our master bath remodel. It feels like a spa! They are professional and trustworthy and they do excellent work. They adhered to their schedule and attended to every detail. This is a first class operation! read more

We began our search for a firm to remodel our kitchen/guest bathroom in December 2011. We first met with Roy Faust of New Creations in January 2012 and signed a contract with them in May 2012. Work started on May 13 and we did a final walk through with Roy on July 3. We are thrilled with the results and highly recommend New Creations. Roy worked very closely with us to get the design right and invested a considerably amount of his time with us before we formally committed to the project. Once we got started Troy managed the project and hit virtually project milestone as scheduled. Troy was very easy to work with and was very responsive to any questions or concerns we raised throughout the project. Roy and Troy make an excellent team. Trust and integrity were very important to us in selecting a firm to work with. New Creations exceeded our expectations and we genuinely liked working with them. We would also be remiss in not thanking Apollo for his attention to detail and the quality of his work. Also, James had many great ideas that we wouldn't have thought of as far as electrical and lighting. Manuel, head of the painting crew, was very quick and professional, even when we changed paint colors on him. Even after our final walk-through, Roy, Troy, Apollo and crew have been great. A few touch ups needed to be done after they finished, and they never hesitated in getting someone out here. We have been in our kitchen for a about 6 weeks now and love it. New creations is great at communicating with the client. I think 80% of issues are solved with communication. New Creations does that better than any other service company I have dealt with. They explain details, provide a compete estimate. and then communicate the schedule on line so you know who will be at the house and when they will install various items. Everyone we dealt with were complete professionals, listened to what we wanted and worked hard to provide us a beautiful custom kitchen and bath. We are very happy with the work provided and will likely use them again for a master bath remodel. read more

We now have an amazing kitchen to compliment our culinary love and couldn't be more delighted! Many thanks to the New Creations team for their patience, diligence, professionalism, and kindness they have shown myself and family in the renovation of our kitchen. My husband and I have been through the ringer over the years from sloppy contractors that don't show up when they say they would, did a shoddy job, and left a mess behind as they left. We found that Roy's crew were the exact opposite of this as they did an outstanding job of arriving on time, showing true quality craftsmanship on the task at hand, and each day would clean up before they left for the evening. Apollo was one of the main people that worked incredibly hard each day and made sure that the kitchen was perfect for me. He did a beautiful job of fine tuning at the end to make sure that every last detail was taken care of. He is such a talented craftsman and incredibly polite. This whole process has been such a positive experience and has changed our outlook on contractors. As for Roy, the owner of New Creations, my husband and I were impressed with his willingness to make sure that we were happy with every unique part of the design. Roy worked very closely with my husband and I to do so, often on his own time to accommodate us and our hectic schedules. This was incredibly generous given that my husband and I have been juggling a 3 year old and 1 year old (along with their weird schedules) during this entire remodel. We found the design incorporated all of our ideas but then it also took it to the next level that made our kitchen not just nice, but absolutely stunning and a lot more functional. We have received many compliments in the short amount of time that it has been complete and are looking forward to spending a lot more time in our new kitchen. Thank you New Creations! read more

In 2008 we fully remodeled our kitchen with New Creations and earlier this year our two bathrooms were completely redone with fantastic results. Working with Roy on the design details and Troy at the project site was very enjoyable and even when issues arose they ALWAYS worked to resolve them with the customers best interests in mind. Both the kitchen and the bathrooms are unique, customized to our needs, impressive in quality, and will significantly increase our houses value. Thanks again to New Creations for the great work you do. read more

Roy and Troy of New Creations provided a total demo and remodel of our kitchen, including exterior wall work. We changed a door/bay window into a sliding door, took down upper cabinets to open the kitchen to the family room, and widened doorways. We put in all new custom cherry cabinets and soapstone countertops. New electrical box in garage and outside, new lighting and electrical plugs/switches. New Creations was the general contractor and planned everything out and assisted with the general design and features. The entire remodel took 8 weeks. During that time the space was always kept clean and tidy. The space they used in our garage for various items was always clean and well organized. Every subcontractor they brought in was professional, polite, punctual, and answered all my questions with a good attitude. They had all done work for New Creations before and knew their expectations for a clean and professional job. Troy was always checking the work and making sure things were done as close to perfect as possible. If something was off, he would have the contractor come back in and change/fix it until it was what we wanted. Those were all very minor issues. Apollo, their tile guy, is amazing and really takes pride in his work. The online scheduling software they use, BaseCamp, really helps you understand what's scheduled for each day, who will be there, what outstanding questions there were or materials left to be chosen. Nothing was ever forgotten or accidentally left off the list. Roy and Troy always responded to emails and calls promptly and always had a positive attitude. They let me see 2 jobs they had completed (and speak to the homeowners) and one job that was nearing completion. It really helped me feel confident and trust that they would do a great job with our kitchen - and they did! We love our new kitchen! read more

I was just amazed at how smoothly my kitchen and bathroom renovation went, after so many nightmare stories from friends in the past. Not only were the projects completed on time and in budget, but the workmanship was excellent. The staff was all very professional and accommodating. Although I had a good idea of the designs I wanted, Roy and his designer had some great additional improvement ideas from their years of experience. As a single woman, it was also important to me that I felt very safe and comfortable with all the very trustworthy employees, from the painter to the tile person to the plumber. Thank you Roy and Troy! read more

New Creations is top shelf. Roy Faust is extremely knowledgeable and very very good at what he does. I would recommend this company to anyone who wants high-end perfection with excellent service. read more

New Creations remodeled our kitchen and did a fine job: well managed, on schedule and on budget. Great looking final product. We encourage others to speak with them and ask for a bid. read more

We purchased a house built in the mid 70s that hadn't been touched since the mid 70s. We've spent the last four years fixing up almost every room in the house, and the kitchen was the last room we had left. While we were happy with the other rooms, we weren't excited about the contractors we had used to complete the jobs. Going into the kitchen remodel we were half expecting another average experience, but the final product is exactly what we wanted. We are very pleased with how our kitchen turned out. I love everything about it. The job was completed within the timeframe quoted and on budget. There were a few hiccups here and there, but they were all addressed and resolved timely and efficiently. All of the crew - Roy, Troy and Apollo are very friendly, responsive and responsible. I would recommend them to anybody looking to remodel their kitchen. read more