Worst customer service I have seen from a sandwich shop. I ordered my sandwich 1 hour before I picked it up. When I got there they said it would be right up. I waited 25 min but no order came. They served 4 people that walked in after me and never checked in with me. I had to leave because of lunch time restraints. This place could run smoothly, if they were better organized Because I did not try the sand which and because I wasted my lunch. I can definitely say I will never come back to this franchise. read more

Love love love the smokehouse beef & cheddar!! The manager here is awesome! This is by far my favorite sandwich place! Thanks Firehouse Subs!! read more

Firehouse Subs - Sandwiches Near Me - Costa Mesa, California

Love, love, love all the sandwiches at this place. AND it supports firemen so win, win!!! I don't think that I've ever had a bad sandwich here. Fight On! Firehouse Subs!!!! read more

Firehouse is always delicious and the employees here do a great job and are friendly and patient. I tried the pastrami today and it was hot and delicious! Love this store and will continue to return for a great sub every time! read more

Firehouse Subs - Hot and yummy pastrami sub! - Sandwiches Near Me - Costa Mesa, California

Pros: Great tasting subs, great customer service, great decor Cons: Prices are a tad high, small sub portions compared with other sub shops, automatic soap dispensor that does't work worth a darn read more

This place has lots of great options and healthy ones too. I got the sandwich with the BBQ beef brisket and cheddar on wheat and it was really good. Their sandwiches are mainly meat but I think you can add veggies. For soda drinkers they have one of those soda machines where you can choose from a ton of flavors of soda like cherry, vanilla, orange, grape coke and sprite. Very friendly staff and clean restaurant read more

usually I am pretty satisfied with the taste of these subs. to my disappoint today I found an unknown object in my good. it looked like a long piece of stretchy plastic. it absolutely disgusted me and I am never coming back to this place again. read more

Firehouse Subs - found this in my sub??! unknown long piece of stringy plastic - Sandwiches Near Me - Costa Mesa, California

I had seen the commercials on TV and it always looked good but had never seen one. I came upon this one by accident and decided to try it out. Being that creature of habit that I am I get anxiety over trying new things. Miranda was very patient as I stood there deciding and even made several suggestions. Finally the guy at the table behind me yelled out try #10, so I did and wasnt disappointed. Lucky for the guy behind me cause he told me he would pay for it if I didnt like it! Clean tables, friendly employess and helpful customers! What more could you ask for in a place??? read more

Decor 5 stars Service 4 stars Engineer sub 4 stars Ice Tea 4 stars read more

Today I decided to stop by Firehouse Subs is located right around the corner from my house off of Harbor and Mesa Verde. Rob, Alexis, and Roxana are all very friendly. The whole staff seems knowledgeable about the meeting which is a plus. Today I asked each staff member what they felt was the best item on the menu. I chose to go with Rob selection to Philly cheese. Let me tell you about this Philly cheesesteaks it is absolutely wonderful meat is delicious juicy and it's nice and fluffy it's overall a great sandwich better then Subway. I recommend coming back here read more

Firehouse Subs - It's my first time at Firehouse Sub the staff seems to be pretty nice. I will finish my review after I eat my food - Sandwiches Near Me - Costa Mesa, California

Well, I tried to give this place another chance and my previous experience was replicated two-fold. The employee taking my order did not change gloves after: working the cash register, handling 'order numbers', or answering the phone - went straight to making my sandwich. I called the manager and received a refund and won't be back. Unfortunate because I actually really like the sandwiches... read more

First time stopping at firehouse & I'm already impressed, I happen to stop early before they opened & their manager was kind enough to open early for me. I can tell they go to great lengths to provide fresh & awesome service. The portions are fair & their prices are premium but so are the contents of the sandwich so I think it's worth it. Their sandwiches are expertly prepared & toasted just right. All the contents of the Italian (with everything) was in every bite. My bias is that I'm very hungry & it didn't take long for them to prepare. Their manager was very kind to open 30 mins early for me as I was their only customer. I think it's cool they also support fire fighters as that was part of their foundation. Give some change & you can help support their charities. Definitely would come back! read more

Got subs here twice by doordash cuz I'm lazy. Both times I ordered, I got the firehouse hero and both were pretty good till I found hair in my last sub. def not mine since i have a buzz cut. Yeaaah, don't think I'll come here again read more

$8.48 for a Medium Sub and well worth it. Subway can't hold a candle to these guys. Fresh, tasty, high quality meat and bread read more

Firehouse Subs - The Italian Sub. Excellent proportion of meat to bread extremely fresh ingredients. - Sandwiches Near Me - Costa Mesa, California

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The service is always solid and the value for your sub is on the pricier side, but worth it. I got the Italian medium size and that's plenty for lunch or dinner. It was super savory and delicious with copious amounts of sauce. Honestly, the decor hurts my eyes, but just get the sandwich to go. Also they have a Coke free machine so that's always a plus. read more

I love Firehouse Subs! I started going a few weeks ago and learned kids eat free after 4 pm with a large adult combo! That is perfect for my family of four! What makes it even better is substituting chips for soup and getting a cookie with the kids meals. The large subs are so big and full of meat I can only eat half and a little soup. The loaded potato soup is amazing! We all mix and match, sharing the meal family style. AND they give a discount to veterans SO my huge family meal ends up being less than $20!!! The philly steak and the beef and cheddar are our favorites and we always get the meatball subs for the kids. We have this on our weekly dinner rotation now. read more

Great tasting sandwiches of high quality. Very friendly and helpful staff and atmosphere. I'm going to be coming back a lot. I had the number one on wheat and it was killer! Seriously. read more

Brought the kids here for lunch on a Saturday. Kids loved their sandwiches. I enjoyed their Italian. Simple yet very tasty. I opted for the smaller sized (8"?) is Should've ordered the larger one. read more

Gross mushy food. Service terrible, components are crap. Sandwich was gross and falling apart after 2 minutes. Do not recommend.

I was super hungry and the only money I had was a $100 bill and they couldn't accept that. I've worked in food service (and if we needed to make change, we had a safe in the back) and I'm just really surprised they would turn down a customer because they couldn't afford to pay with anything else. read more

As far as sub sandwich chains, Firehouse Subs blows the competition away. With soft warm bread, the option for hot or cold subs, and brownies that are guaranteed to break any diet, Firehouse Subs has become my favorite sandwich shop. I recommend the Turkey Bacon Ranch and a brownie for dessert. It's also great for kids, they have plastic fireman hats for the kids to wear and fireman gear hanging on the walls as decor. With a $2 check in special, off any medium or large sub, you have little to lose trying this place out. That's this critics review, until next time I'll be eating. read more

The sandwich is out of this world ... warming of the soul is how I would describe my experience the stack of meat to the softness of the lightly toasted bread read more

Firehouse Subs - Hero sub - Sandwiches Near Me - Costa Mesa, California

Un-easy. I came at 10:40and the doors were still locked until someone else came along and actually had the audacity to knock on the window until they opened. The teens behind the counter that could barely mutter ma'm, were whispering to each other and laughing, completing my sandwich with a grin. It made me very very very nervous...so nervous in fact, that as soon as I bit into my sandwich and felt the rubbery chicken I immediately spit it out and threw out the sandwich. I then proceeded elsewhere for my birthday lunch. read more

This was my first time at Firehouse subs and the customer service was beyond exceptional. Stephanie and Chris were very patient and helpful. Will definitely be back! read more

The manager here is a sweetheart!I think his name is Vimal?) I came here to receive a free birthday sub and the hospitality of the crew was amazing.. And best of all my sub was super yummy! read more

Firehouse subs has good food at reasonable prices. Initially, I've always frequented Subway; however, upon trying Firehouse subs, I was hooked. Their student deals are awesome for students of the local colleges, and they provide quality taste. read more

Omg- just love love love the new Jamaican jerk turkey sub!! I really love the bread they use on all their sandwiches. Not too thick and very tender I also like the extra fixings you can ask for without an extra charge. This shop is a small one but employees are usually very nice Just don't go right before closing as the employees totally change their usually good attitudes. Have had them turn the lights down on us before read more

Best sub I have ever had! Makes Subway seem like a vending machine food. Great friendly service( was not busy). Yummy!

Not a bad sando. I am not sure what Nijole T is talking about how Subway is better, the sandwich (#9) was piled nicely with turkey, ham and roast beef. I got a medium combo ($10 ouch) and the size was nothing small. I know this is nit picking but I don't need the 30+ oz cup for a medium drink. One nice touch is the variety of hot sauces they supply at the front of the restaurant. It is a nice way to 'spice' up you sando. I will be checking out their Italian and this will make or break it for me. read more

Im very weary about sandwhich places. I can never find a sandwhich shop that puts enough meat on them. Ive been seeing ads for Firehouse subs for some time now and decided to try it. I ordered the #3 on white bread. The bread was soft and fresh. The corned beef brisket and pastrami were both tender and flavorful. I got the mustard and mayo on side but did not need them as i used this sweet and spicy sauce they have. Although the sandwhich itself was worthy for a return, it still could have used more meat for a $10 sandwhich. read more

Firehouse Subs - Ny steamer with double meat. I never thought id say this but double meat isnt needed. Its perfect the way it is. - Sandwiches Near Me - Costa Mesa, California

Awesome food and friendly people! They are making me write more in order for this review to be posted but not sure there is more to say! read more

So delicious! The staff here is great. A mediumm or large meatball sub with a cherry limeade is my go to. I grew up on firehouse on the east coast so the fact that this beautiful film location is here is so awesome. read more

I got their #10 Smokehouse Beef & Cheddar Brisket (Medium). The sandwich is on the smaller side, but I love how it came out streaming hot. Overall, it tasted great, layers of flavors and completed with a perfectly toasted bread. The guy who made my sandwich forgot to put bbq sauce on it, but it tasted fine without it I think. Try asking the sauce on the side if you decide to order the same sandwich. You might like it or you might not. Value wise, you'd get more food from subway for the same price, but you get what you pay for: subway tastes more like streamline fast food while firehouse is still fast food it tastes better with ingredients like what you will get from a restaurant. Very clean around the store and in the bathroom. Friendly staff. Got one of those soda machines with bunches of flavors (if your are into that) read more

Most friendly staff and so helpful!!! My sister and I came here for the first time today and from the moment we walked in we were greeted with a friendly smile and warm welcomes. They helped us with ordering the best sandwich and they were DELICIOUS! I recommend this place to anyone. The atmosphere is sooo cute with the fire stuff everywhere :) I love it and can't wait to come back!!! read more

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Good sandwiches , finally somebetter place than subway, I hate when u don't have lots of choices for good sandwich, now I do !!!! This place is very nice and sandwiches are just great , lots of great choices, last time I got Italian and I did start eating on my way to the car because I couldn't wait and right before I open my door I drop whole sandwich ,,,, unlike me I will come back for sure read more

Best sandwich I have ever had the hero, the chicken bacon ranch and the beef brisket is to die for. The meat is so tender and juicy, the bread is hot soft. The sandwich basically melt in your mouth. read more

Firehouse Subs - Sandwiches Near Me - Costa Mesa, California

Fiancé wanted to try this place so I finally agreed with him. I was expecting a small sandwich shop where you walk down and assemble your sandwich but that was not the case. This place is quite large and extremely clean. All the tables were nice, clean and organized and we received multiple hellos from the staff working as soon as we walked in. There were four people working (Wednesday evening) but I have to say our experience was made by Roxana. She immediately made us feel welcome and suggested a bunch of great sandwiches for us. My fiancé wanted a chicken Parmesan sandwich which was not on the menu, but Roxana recommended subbing the meatballs for the chicken on a meatball sub. (Super delicious by the way. He inhaled that thing.) I ordered the club on a sub and it was super filling and delicious. We will definitely be back. Roxana made great conversation while our sandwiches were being made. We mentioned that we're getting married in December and trying to cut out soda and she told me how great the salads here are as well. She also mentioned they have a lot of under 500 calorie sandwich options as well so it's good to know I can eat healthy here! Thank you Roxana and the staff at Firehouse Subs for making us longtime customers. See you soon! read more

The best part of this sandwich shop is the large selection of hot sauces they have. Lice hot sauce the hotter the better!

This Place Needs To Do Better LOVE Firehouse Subs everywhere I've ever eaten. The food here is great and I continue to return because of it. Here are the issues I have. Although tonight we had extremely friendly service, most of the time, the folks who work here act like they are doing you a favor best case OR that you're infringing on their time while they're doing other things like cleaning or working in the back. The BIG issue is the lack of hot sauce choices. It gets worse every single time we go in and, tonight, there couldn't have been more than 30 or so bottles. They may sound like a lot but, if you've been to any other location, you know that the sauce choices are what they are known for. Additionally, of the choices they have, they're near empty or, in many cases, completely empty. Hope they get it together as they have so much more potential but management isn't paying attention. read more

They didn't follow instructions on my order. I said no pickle and mustard on my sandwich and I got a pickle and mustard on it. I didn't mind that the sandwich was a little soggy because it was being delivered. Still like this place maybe I'll go in person and order to make sure they don't add mustard.. lol read more