They have very good sandwiches, however tonight I should have left and it wasn't because of the food. The female behind the counter making the food was sick, and she kept coughing without covering her mouth. I spoke with the shift manager (Nick) who was clueless even though he was behind the counter as well, he should have been attention since it was so obvious. The flu has been pretty serious this season, so why would you have someone who is obviously sick handling food. I will not come back ever, they have lost a customer. Now if become sick they will have issues. The shift manager should demoted. He can't make a decision and send her home till she gets well, you can call the manager of the store and inform her of the situation.. read more

Okay. I've visited this location a few times now, I've concluded you will either love it or hate it...and I love it!!!! I am not to familiar with steamed subs but they come out as hot, steamy, deliciousness. Quite a variety to choose from...I know they may be introducing cold sandwiches if not already. The inside is quite a large space very clean, and well decorated makes for a pleasant visit while you wait or eat. They also carry a wide selection of hotsauces ranging from 1 - 10! Love hot sauce so this is definitely a plus for me. To finish this review I just wanted to note the staff is very friendly, always nice to be remembered. read more

Firehouse Subs - Sandwiches Near Me - Costa Mesa, California

Love this place but I got to say the last 4 times I've ordered a salad it's been messed up! Tried to give them my business but damn I need to find another place to eat! Very disappointed! read more

Firehouse Subs - Sandwiches Near Me - Costa Mesa, California

First time trying. Was less than impressed. Ordered small club and side of mac n cheese. Asked for bottled water but apparently they were out. Only option was soda which I dont like. Sandwich was actually good. Mac and cheese was a soupy disaster. read more

Amazing food and service! You have got to try this place out! I tried the Engineer sub on white and made it a combo- fully loaded. The combination of meat and veggies were just right! For me- the bread can be a deal breaker and thankfully, their bread was good; not too soft or hard. (I feel like Goldilocks writing this review haha) They also had a menu for kids which was great for our 2year old. She enjoyed the meatball sub and got a cool fireman hat! Nice variety of chips and they have a coca-cola freestyle machine!! I recommend it and I will be back!! Many more subs to try! P.S. Mom's- they have a changing station in the bathroom! Thumbs up! read more

I like Firehouse subs, especially the hook and ladder sandwich. But on my last visit, the staff were all in the back and it took several minutes for someone to even notice that I was waiting (yes, I called out). Then when a staff member did finally appear, he was without a mask. He put his mask on as he walked up to the counter but clearly he was unmasked while in the back. That makes me wonder what other health practices were not being followed. Will not return to this location. read more

Their New York steamer was delicious. Can't wait to try their other sandwiches. The workers practice safe covid procedures

Best subs, hands down. Everything they use is top quality, as is the service. 40 minute drive for me but absolutely worth it.

When I got there I ordered fine and they made everything thing fine. Except when I got the food they forgot the drink and a brownie. So I had to go back. Their lemonade ran out so I hade to wait 5 more minutes. Overall I will not be coming back. read more

Running a few last minute errands on Christmas Eve stopped by to get lunch. Food was great as always but what really stood out was the service not sure of their names but there was a guy and girl working had my army hat on the guy asked if I served which I said yes and hooked me up as they were handing me the food I asked did you put the pickle spear in there she responded yes and then handed me a couple extra I am in customer service and I really appreciate the extra mile service thank you! read more

These subs are always hot and fresh! The company's support of first responders is awesome as well!!

So I was really excited to try firehouse because it looked like it had great reviews. After trying different types of sandwhiches my overall impression was 2/5 stars. I felt like it didn't live up the the hype. -1 size of sandwhich -1prices for sandwhiches -1 overall quality of food. I am embarrassed to say I am sandwhich freak and love my sandwhiches. If I had to do a top 5 of sandwhiches it would be Ike's Subculture Jersey mikes Jimmy johns Firehouse Subway read more

One star for all the cool stuff that was in the shop! But... I ordered a small tuna on wheat with the "fully involved" menu and a few free extras. I asked for jalapeños, peppers, salt and pepper, and vinegar and oil. Fail! I got home and opened my sandwich, I was missing two items from the "fully involved "menu, I received one - and only one - lonely jalapeño slice, zero peppers, and a soggy bun. And it was on white, ahh but I asked for wheat. The menu was a bit elaborate for first timers, the staff didn't ask if we needed help until we walked up to the counter where they were waiting quietly, watching us question one another and fumble with the menu selections boards. Too bad, the shop looks great and the prices seem fair, but lack of attention to detail in preparation and lack of attention to customer curiosity, not to mention failing dismally at a very simple sandwich left me feeling burned Sorry Firehouse, no can do on a return visit read more

Great food, I really like the product. The owner of the restaurant is very very nice, I'm not too sure he has the best manager in place because I did have a little problem and she did not handle it the way I wanted her too. But who am I to demand the best service possible. The owner made things right and again the product is great. I will continue to go back and my five star review is up for now only because I know personally how hard it is these days to get quality managers. When the economy is this good the pickings are slim and I would hate to punish the owner and his Yelp reviews because of a bit so perfect employee. Since my first visit to FHS I have been back several times and everything was great! read more

Firehouse Subs - Sandwiches Near Me - Costa Mesa, California

Great sandwiches!!!!!.. Hannah and Chris and Kim funny and friendly people !! Thank you keep up the great work

This place is one of my new favorites, the customer service was so amazing. Everything was so simple and easy to understand, a guy named Christopher helped me with my order they were so sweet very upbeat, nice, kind, and seemed like he knew what he was talking about. There also was another lady I believe her name Kimberly who helped actually make my order she was so sweet such a nice person to talk to, and even wished me a nice day. Especially during covid to be able to get a nice meal, and have it be made fresh fast and orderly while having to deal with masks and social distancing is great. I rarely make reviews but the service was so great I had to. Thank you read more

Five stars because thier sandwiches are out of this world delicious. I would have given three stars because they got our to go order wrong more than once so we learned to check our order before we go. So Manager or owner of this location, if you read this please make sure your counter employees are reading back the order to your to go customers once or even twice. We have picky kids and mayo or mustard can ruin a meal and going back isnt normally an option. Otherwise, I am still giving 5 stars because we havent had any mistakes lately and the sandwiches are amazing. read more

I had originally gone into Carl's Jr but service was so bad I thought I'd give this place a try. Friendly service, clean establishment, good food for a good value. Had the Jamaican Jerk Turkey with chips and a drink...I would come back just for that! read more

Great service and sandwich was excellent. I was happy they are open for take out during the Covid19.

I don't get to go to Firehouse Subs often because there is no location close to where I live so I can only go when I'm in the OC or SD. My coworker mentioned that they do a good catering product and since I had to do a lunch & learn at a customer site, this sounded good. You can place the order online and pick up at a time you indicate. I got and the items were ready to go. The platters are for 10 people and you can upgrade to a deluxe platter and also add chips and gallon of drink, ice tea or lemonade. I really like how they packed the items so it was very easy to carry. I hope the next time I do a lunch & learn there is a location near to where I'm having it. read more

I was driving to a destination, and decided to stop in for quick bite. I began to place my order, a build your own. I chose the 4 inch. At this point the cashier proceeds to explain to me how big 4 inches is, I stated "okay", the cashier begins again to explain how big 4 inches is. I told him I am aware how big 4 inches is. Then I repeat my order w/chicken, lettuce, onion w/xtra onion, and xtra/mayo. I also purchased a drink, and a bag of chips. First off. I am not a small guy, nor am I huge either. I found his repetitive explanation of the size of a 4 inch sub, rude and judgmental. After I was rung up, I headed to the tea machine to get my drink, and then selected a bag of chips, and found a seat and waited for my order. After 10 minutes an employee brought me my sandwich. The Bread was toasted, which I did NOT request, if the cashier could have bothered to explain the subs come toasted (instead of focusing on the size of the sandwich I had ordered). There was some kind of seasoning or sauce (never mentioned) on the cubed chicken. There was tomato, which I did NOT ask for. There was 1 (one) single ring of onion even though I asked for extra, and it was not even a whole ring (more like 3/4 of a single ring). The first couple of times I visited the business I was pretty happy, this time not so much. Actually I am questioning whether or not to go back. I wish I had taken a photo of what I received as a sandwich. I have to say, the cashier was very inept at best. FYI: Management may want to inform their staff that, just because an individual is large, it does not mean or imply that they are a glutton. read more

Super slow at this location the making of 2 orders took 15 mins .I get it they may have had online orders but I dont think so I think just slow sandwich making I do love the subs here way better than subway just plz speed up process when we come in we hungry hello read more

I said in my last review that I would be coming back, and I pulled through. I came in and Hannah was so kind and recommended a really good sub for me to try this time around. I love this location's staff! Thanks!! read more

It was my first time here and I got food poisoning after eating the Italian sub. Threw up all night. Be careful coming here because they do not safely handle their meats apparently! read more

I did not get this gentleman's name but he was very attentive great customer service I got a loaded potato soup and some bread first time here DELICIOUS ! read more

Came in to try the Spicy Cajun Chicken sandwich. It was absolutely delicious and I have never been to Firehouse Subs before but was in the mood for a good sandwich and I got what I wanted. The workers were nice and my order was done in a decent amount of time. read more

Dare I start off by saying Subway is better than Firehouse? Sure, this location is huge, the staff nice, service fast and its very clean here. For one its expensive for what you get. We paid $30 for 2 sandwiches and a salad. Turns out the sub on a club that my son ordered was horrible so he brought it back. It had turkey, ham and bacon and since he said all those meats were nasty, there was not much left for him to try and with that a very unpleasant meal with a hungry child complaining, not fun. I had the chef salad and asked if instead on ham I could have sauteed veggies which worked out fine. Unfortunatly what i got was microwaved? canned mushrooms and lukewarm raw onions and they forgot the cheese and eggs. Later on I noticed I could have gotten the same salad for $3 instead of $6 just without the slice of ham and cheese (or in my case veggies) which really annoyed me. My husband got the large briskit double meat and while it was a big sandwich I'm not sure about the double meat part. Oh well, been there, done that, not going back. read more

I'm torn. . . the staff here was extremely friendly (on the same level as those happy In n Out workers). It is a cute little concept, I'm sure the kids love it (everything geared towards Fireman/Firehouses/Fire hoses. . . you get the picture). They had a lot of sandwich options, from hot and toasted to cold, to under 500 calories. It took me a minute to make my selection but I finally decided on the Turkey Bacon Ranch (I started simple). The place wasn't overly clean (I had to actually wipe down my own table and chair) which surprised me, since this place is so new. The sandwich was delivered fairly quickly and there continued the mediocrity. Sure this is just a QSR sandwich place. . . but it still fell short to me. The ingredients didn't seem to be overly fresh, some of the lettuce was actually browned and I had to pick out. Another thing that shocked me since it was so new. I feel like in the beginning you must be on point. I might stick with Quiznos if I'm looking for a toasted sandwich. Side note, they do have a cool soda machine so make sure to check it out. read more

Greated by Miranda tonight at Firehouse Subs immediately upon walking in. She took our order, and we ordered two medium sized Bacon Ranch subs on wheat bread to go Location: clean, bright, airy, plenty of seating Staff: friendly, helpful, and welcoming Food: AMAZING! The sandwich i had was amazing! I shouldve asked for yellow peppers to accompany my sandwich! The combonation of ingredients was on point! Along with their yummy wheat bread! 5 stars! Two Thumbs up! Will return to try more options off the menu! (Two medium subs to-go cost roughly about $15 bucks.. Not bad. Would rather come here than subway, relatively comparable prices for much more flavor and better staff and environment) read more

Firehouse Subs - Wall decor - Sandwiches Near Me - Costa Mesa, California

Omg sooooo amazing! Staff is great, efficient and effective. I ordered my sandwich and it was ready in 5 minutes. this is the best sandwich place I have ever gone too. I tried the Italian sub with everything on It. It was packed with meat and had very good portions of everything else. I got a large and was full with only half of it! Definitely won't be going to any other sandwich place besides this one! read more

So... After giving this location a stellar review for how kind the customer service was, I now, sadly need to leave an update. If you view the images, you will find my service dog wearing a Faux fireman's helm that they gave him last time I came in with him (which was my first time there). The second time we went in, we looked at the menu for a bit and then went to order. When we approached the register, the little girl manning it, asked me if I had add or adhd or if my dog was registered with the ADA. At this point, I had figured out what she meant... She was attempting to verify why I had a dog with me in a sandwich shop. Of course in this state, the only valid question to ask someone if the dog is a service animal and then eave it at that. I too offence due to the fact that there was another person in there with a service animal who was not confronted whatsoever. I asked why she was asking me that and she told me that her manager told her to ask me, specifically... That right there is discrimination, folks. Anyhow... I ended up WA Long out due to how I was asked and how sneaking the "manager" was acting. I went to sit in my car, which was in front of the store and clearly had my handicap Lazard hanging in the front window and can be seen from inside the store... Put my dog in my car and then got in myself... My girlfriend remained to wait for our order. YES, we did order as we were so hungry. As I sat in the car, waiting, my anger rose towards how poorly the situation was handled and how I was picked out and he I was approached. Eventually I went back in and asked for the manager, who turned out to be the owner of the franchised shop, he was truthful that he snuck out and told this young lady to confront me instead of doing it himself. I explained the laws in the state of California, to then he asked what my problem was, why I needed the dog (which is illegal) and asked how he was registered etc. He also asked if I had proof ... There is no proof required for such an animal, I explained and told him he was a coward for not being a good manager, boys or went and confronting the situation by himself. . . And for singling me out, over the other gentleman who was in the building with his dog... And right next to me at this point. It was a terrible, and frankly disastrous event. I will never be back to this location. The guy who owns the place is rude, condescending and bigoted. If you care for disabled veterans or are offended by bogota, don't go to this location give the jerk money, find another sandwich shop or another firehouse subs even. I wish I would report that this place was awesome again, but that's just not going to happen. Cheers. read more

I can say that I am definitely not big on sub sandwiches. It is once in a blue moon that I will venture my way out for subway or quiznos.. and my boyfriend swears by jimmy johns sandwiches..but I'm a hot sandwich kinda gal and there's nothing hotter than Firehouse Subs! I've tried three things at this sub shop. The meatball sandwich, the beef & cheddar and the Firehouse "Hero" sub. All are pretty tasty, but my favorite?? My "Hero" sub sandwich to save the "i don't know what the f to eat" day. It's a 3 meat sub (turkey, roast beef and honey ham). Surprisingly, with the amount of meat on the sandwich, it is not salty at all. Taste f*cking amazing! I love it hot, but even more, I love it spicy! At the Costa Mesa location (idk if its at all locations) there is a sizable shelf full of hot sauces to try. I am definitely in love with the Walkerwood Jamaican Scotch Bonnet Hot Sauce. Definitely a try if you like a moderate spicy kick. Don't forget to check in and get $2 off your sub! read more

I got the New York steamer today and it was one of the most disappointing sandwiches I ever had. It was really small!$8 for this little piece of sh*t??????? Taste was mediocre at best! I want my money back, Firehouse! read more

Firehouse Subs - Seriously??? This is a $8 sandwich? Looks like something I can get at McDonald's for $1. - Sandwiches Near Me - Costa Mesa, California

Vanessa and Hannah are awesome!!! Bomb staff. Came in late before close tonight and they let me sample the loaded potato soup before I purchased to ensure it was still good! Tasted amazing as always and will return soon 10/10 read more

Heavily themed sandwich place. They've only been open a week, so I'll try to give them the benefit of the doubt. They've got too many kids taking too long to make their sandwiches. The layout is backwards for traffic flow, they took our names AND gave us a number but we still watched some dude walk around sheepishly with our lunch for a couple of minutes before calling our names. In his defense the game was on pretty (too) loud and he should've used his outdoor voice. My sandwich was fine. Better than Subway but still on par with a chain sandwich place like Quiznos. My buddies sandwich was completely wrong and looked like a runty version of whatever it was supposed to be. "It was 50% mayo, 50% meat and 40% as big as it should've been"- my buddy. Probably won't go back, but would like to think they could iron out the wrinkles and sort themselves out. read more

Worst customer service I have seen from a sandwich shop. I ordered my sandwich 1 hour before I picked it up. When I got there they said it would be right up. I waited 25 min but no order came. They served 4 people that walked in after me and never checked in with me. I had to leave because of lunch time restraints. This place could run smoothly, if they were better organized Because I did not try the sand which and because I wasted my lunch. I can definitely say I will never come back to this franchise. read more

Pros: Great tasting subs, great customer service, great decor Cons: Prices are a tad high, small sub portions compared with other sub shops, automatic soap dispensor that does't work worth a darn read more

Right off the bat I'll say part of the reason for the low rating is my own fault. I do not like hot sandwiches (Unless its a cheesesteak or meatball.) I have rolled past this place several times and decided to give it a shot today. So I'm quickly trying to scan the menu for something resembling a club (Like Jersey Mike's #8), I opt for the Club on a Sub. Nowhere did I note these sandwiches were served hot (or warm). Yeah I did see the fake smoke rising from the sandwich pictures and figured it was part of the fireman theme. Looking over the menu I took with me I now see there is a section of Hot Specialty Subs... Anyway, place was clean, service was good. I thought it took a while to make the sandwich, it was lunch time but they weren't busy. Everyone was nice and friendly. As soon as I got back to work and opened this thing I noticed some nasty looking stuff on the slimy looking ham. That's when I notice this thing is warm and that is cheese. Oh $iht! So yeah there was plenty of meat and nothing particularly wrong with it, I just hate to have warm veggies on a hot sandwich. So what would have been crispy lettuce is now soggy. I just don't see anything here worth coming back for. So beware ALL SANDWICHES ARE HOT!!! (Except their tuna and chicken salad, according to their menu). read more

Firehouse Subs - Warm sandwich with slimy meat & cheese, wilted veggies and a soggy bun. Yuck... - Sandwiches Near Me - Costa Mesa, California

Best sandwich place in town. Really friendly staff and they make killer sandwiches. Cool vibe with all of the firehouse decor and they have a huge selection of different bbq sauces and hot sauces to go with your meal that come with 1-10 ratings of spicyness which was a cool addition. Kimberly and Allison and Vannessa were all awesome and bright and cheerful and very professional all at the same time. Me and my fiancé were blown away we have never been here before and have been missing out read more

I went in and purchased some food for my family and I today and let me just say how bad I felt for those poor workers. The moment I step foot in the doors I was hit with the smell of burning fumes. It was awful. The workers there let me know about how the toaster broke during their shift which led to that smell being produced. Being in the store for a total of 10 minutes made me sick. From my understanding the workers were getting head aches and were having trouble breathing due to the smell. I can't even imagine how they're supposed to work like that for hours. Please fix this! If not for your customers at least for your employees. read more