I've been coming here for a while and have always enjoyed my visits -- but today's experience was bad enough that I felt compelled to leave a review. I ordered my usual steak sandwich: light onions only, no cheese. Simple enough. When I got back to my office, I found cheese on it. Frustrated but understanding that mistakes happen, I called the store to get it sorted out. That's where things went from bad to worse. The employee who answered, Kevin, was immediately dismissive and insisted the mistake was my fault. When I calmly asked whether there was any chance an error had been made, he flatly said no and continued to argue with me. When I asked to speak with a manager, he told me to call back tomorrow. I've worked in customer service and I know a wrong order is not the end of the world -- it happens. But refusing to take any accountability and doubling down rather than offering any kind of solution is simply not acceptable. A simple "I'm sorry, let us make it right" would have gone a long way. Beware if Kevin is working. I hope management sees this and addresses it, because the food itself is good and the rest of the staff has always been fine. This one experience -- and how it was handled -- is what cost them the stars. ***The manager took care of the situation the next day and made this a lot better.*** read more

Philly's Best always hits, but this visit was especially good. First off--shoutout to John, the owner. Super chill, welcoming, and genuinely cares about the food and the experience. You can tell when a spot is run by someone who actually loves what they do. Delilah at the register/food running was SO sweet and friendly, and Reuben in the kitchen absolutely killed it--our order came out fast, hot, and with quality on point. We ordered our usual Philly's Best cheesesteak, but upgraded it with their new seeded roll and Cooper Sharp cheese and WOW. Huge difference. The roll had great texture, the cheese was sharp and melty in the best way, and honestly... it reminded me of Philly. If you're already a fan, do the upgrade. If it's your first time, you're in good hands. Food, service, and vibes were all there. We'll definitely be back. read more

Philly's Best - Pizza Fries and Philly's Best Cheesesteak (modified) - Sandwiches Near Me - Santa Ana, California

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What a cheese steak!! Jack did an excellent job on taking my order! Service here is amazing feels like I'm stepping in Philly!! Juan made an amazing decision sandwich thanks so much love this location definitely my go to stop. read more

Philly's Best - Sandwiches Near Me - Santa Ana, California

Had an awesome lunch idea for my shop and this was my go to!!!Great food Great service, great place to sit and eat while you catch a few world cup games they have a great selection of food and sandwiches !! read more

Worst pastrami sandwich ever and steak and cheese sandwich ever. Bread was stale, steak felt steak felt frozen, the pastrami was extremely low quality. I can get a better pastrami sandwich from Togo's. I do not recommend this location. read more

The girl that works here is completely lazy .. she is always sitting down or standing on her phone.. I rarely see her do anything but take orders and I've noticed it for a couple months or a month and a half read more

Food is absolutely delish! Service is great, place is spotless, and good vibes. Original cheesesteak sandwich literally melts in your mouth. Guys who work there are super friendly and professional. A bit pricey at $14, but totally worth it. Obsessed with this place! read more

Hot and delicious!!! Friendly people. Easy to order. Made me feel welcomed and made sure my cheesesteak was awesome!!!! read more

Philly's Best - Classic Cheesesteak!!! Hot!!!! - Sandwiches Near Me - Santa Ana, California

bomb philly cheesesteak!! i ordered the philly best which includes mushroom and sweet peppers. the hoagie was soft, tender steak, lots of cheese and toppings. the extra grilled onions was a must on top of it. The chili bar, super good with the cheesesteak, it gives an extra spice, tang and crunch. definitely recommend the philly best cheesesteak! read more

I've visited this place a number of times over the years, and the food is usually pretty decent (I did get a sandwich made totally wrong once, but it happens sometimes, no biggie). So why the 3-star review? The prices. The prices are a little out of control in my opinion. Today I started a takeout order of a veggie cheesesteak and cheese fries. The total was $18 (pre-tax). And then they ask for a tip in addition to that. So including tax and a small tip, the total was going to be over $21. For one person, buying about the cheapest sandwich on the menu plus some fries, with no drink. I don't know about you, but I just don't see the value for dollar there. Needless to say, I closed out of the order screen and went somewhere else. Sorry, but I'm not paying over $21 for what should be a pretty cheap takeout order from Philly's Best. read more

This is the best hot sandwich shop I have been to! We are visiting from AZ and had a great experience at Philly's Best. Drew was super helpful and made excellent recommendations. Food was yummy, they were able to slice the sandwiches for the kids and the complementary pickles/peppers were so yummy! I wish I knew the name of the cook too because he deserves the recognition too! Loved it! read more

Ordered cheese fries.....no cheese at all, even though the order said "cheese fries" and there wasn't any customers so no excuse for not reading the order correctly. read more

Philly's Best - No cheese on my fries - Sandwiches Near Me - Santa Ana, California

Amazing food and service, never been here before and I really enjoyed what I had, this place is really good.

I placed an order over the phone for pick up at a specific time. The employee was courteous and the order was ready when it was supposed to be. All of the following was under $50 as of Jan 2023, and the sandwiches were pretty generous in portion size: 3 cheesesteaks (2 beef, 1 chicken), 1 order of onions rings, and 1 side of ranch. We weren't charged for added grilled onions onto our sandwiches. Not sure if that was lucky or if they don't charge extra. Everything was amazing, but I don't even want to know how bad this stuff is health-wise! read more

Super delicious food!! Fresh and clean. I've never seen such a spotless kitchen in a walk in service place. the service is quick and i will be returning. don't go to the cookie place next door!! read more

Cheesesteak is always great! The cook is very good at this location. Meat was soft and flavorful!

My sandwich is very dry. I have barely any cheese at all. I hope the other cook comes back soon. read more

Philly's Best - My cheesecake with mushrooms and onions is not the same. - Sandwiches Near Me - Santa Ana, California

Great Philly cheesesteak. I was able to customize it to my liking, the people inside were very friendly. They do take Apple Pay, I didn't have my card so I got lucky with this one. It's a bit more expensive than other places if you want to get a combo, but the cheesesteak is big enough to satisfy a 200+ man. Give them a try, don't want this place to go anywhere. read more

Philly's Best - Menu - Sandwiches Near Me - Santa Ana, California

Good place. It's really clean. Food is amazing. Prices are a little expensive but over all really good place. Service is really fast too

The food is really good but I'll be damned if I keep ordering extra cheese getting charged for it, and for them to not put any on ! The new cook keeps taking to the cashier girl instead of doing my order right. I will literally have to stare them down and watch to make sure I get extra cheese in my order when I have to pay for it. This has happened multiple times like 4 or 5. I'm done trusting them cook without me looking ! read more

I usually go to the phillys best in FV but I moved to SA so I was so happy to find one closer to home! Glad it's the same! Ambience is the same too! Service was awesome! There was a cashier and cook, and one more customer when I was there! Plenty of parking in the plaza! One star off because they ran out of the peppers and that's my favorite! But I'll be back when I'm craving phillys best again! :) read more

I went in here once doing a DoorDash order and it smelled so good in the car I've just been wanting to come back. I ordered the Phillys Best Cheesesteak that comes with Sweet Peppers and Grilled Onions. The sandwich was piping hot. A seamless integration of all ingredients inside. Do order with the grilled onions. The sandwich was extremely tasty. Bread was on point. The service was great and I got the food quickly. This is the location on MacArthur & Fairview. The only thing was it was $16 something for a sandwich and a drink. A little expensive. But it was bomb. read more

Came here for the first time broke my diet cause I was hungry and wanted something good to eat. Place did not disappoint had the classic Philly and onion rings and everything was fire!!!!! Thanks guys read more

Been here 3-4 times. This last time I decided to order a cold cut sandwich. I read how the sandwich came and asked for no mayo. The menu also said mustard and hot pepper spread upon request. I start enjoying my sandwich and taste mustard. Ruined the sandwich for me and was not worth what I spent. I'll go back but will check my order. read more

I had a Philly cheesesteak sandwich from another place in the past, and I guess that place had turned me off Philly cheesesteak sandwiches for a while. However, I just suddenly had a craving for them. My boyfriend and I came here for lunch the day we were leaving for our trip to Idyllwild. I got my sandwich with extra cheese, and mayo. It was DELICIOUS. I like that the bread is soft here, because I know at the other place, the meat was dry and the bread was hard. It hit the spot so much that when we came home on Sunday, we went there again for dinner! Lovely, now I'm craving a Philly cheesesteak! read more

Philly's Best - Sandwiches Near Me - Santa Ana, California

The philly cheesesteak is sooo good! The guys are nice and my order was quick. It was like I just went in and out of the resto. read more

Philly's Best - Philly's Best Cheesesteak - Sandwiches Near Me - Santa Ana, California

Maybe ownership should update their hours. Walked i. At 7:45pm, closes at 8pm only to be told they had already turned OFF all their equipment. Missed opportunity, doubt I will ever be trying that location. read more

I've been coming to this place for years and have never had an issue, but since the recent management change the overall quality of my experience has been declining. As someone who has been coming here for a while I would like for the owner to know I'm very unsatisfied and they need to do a better job. If I could give zero stars to the new owner I would. read more

I stopped in here with a coworker to grab a quick bite. I wasn't really sure about what to grab, so I asked the woman at the register (who was extremely nice), she recommended the chicken pizza steak and it was damn good! Such a great recommendation! Outside of the food, the place was clean (including the bathroom). Next time I'm on this side of town, I'll def stop in. read more

Ordered a mushroom cheese steak with grilled onions.. that's all I ordered. They got the order wrong. There is no one else in the restaurant, there's nothing else on the grill - they even wrote the order down correctly, but just couldn't find the skill to prepare the meal as described. Hire better or pay more. Also - the greeting when I came in was nice. But it doesn't matter if you are charging customers for things you didn't sell them. read more

Very large sandwiches for a reasonable price. I had the chicken with peppers, which was virtually impossible to finish by myself. I stopped in there on a warm sunny afternoon and they did not have the air conditioning running, which made my visit somewhat uncomfortable. It was not clear if the air conditioning was just in need of repair that day, or they intentionally turned it off to save on their electric bill, as many places sometimes do. I tried asking the lady at the counter why the air was not on, and she wouldn't give me an answer, so I'm guessing it was left off intentionally. read more

Philly's Best - Chicken Sandwich with Peppers - Sandwiches Near Me - Santa Ana, California

Stay away from the tuna. These people are not in accordindance with proper health laws. I've been nearly throwing up and head ache for the past 6 hours read more

The absolute BEST. I highly recommend this place, go for all your meals. I had the cheesesteak yesterday at a Super Bowl party and it was so good I woke up this morning having already decided I wanted it for lunch today. I placed my order on Door Dash and asked for jalapeños. The restaurant sent a little cup of the peppers they do have with a HAND WRITTEN note saying they are sorry the don't have jalapeños! A message to this (and all) restaurants: please don't ever lose this level of customer service and customer attention, I cannot tell you how much we the customer appreciates it! I called and told the manager most restaurants would see the request and ignore it probably for a few reasons: they are busy, it's doordash so no customer right in front of you, etc. This place clearly goes above and beyond. Plus they draw little happy faces all over your order! I'll be back for sure... quite possibly tomorrow :D read more

Philly's Best - Sorry I didn't get a pic before I inhaled my lunch. A++ customer service - Sandwiches Near Me - Santa Ana, California

Tasty, quick, easy parking, clean place and friendly employees! I pulled-up to the shopping center parking lot 10 minutes before 9 looking for something to eat that would not be in the fast food category. I found saw this place and although hesitant to go in because I saw no customers - I still went in and for that I am so happy. They were about to close, they had just started cleaning-up, nevertheless the staff was friendly and eager to satisfy my hunger. I ordered the Philly's best with onions. It was perfect! I thought it was huge and there was no way I would be able to eat it all. However, to my surprise I ate it all - it was just that good. Definitively do recommend this place. read more

Philly's Best - Philly cheese with onions - Sandwiches Near Me - Santa Ana, California

Good sandwiches beef was fresh , came together so well with the grilled onions and the melted cheese. Peppers Wow soooo good

Standard Philly cheesesteaks. Nothing special, but I suppose it's good enough to satisfy your craving. I think the bread to meat ratio is a bit unbalanced but it makes up for the cheap prices. I've only tried two of their menu items and neither have really impressed me. The cheesesteaks don't look too appetizing, but it's fine, I suppose cheesesteaks are supposed to be like that? But it makes sense since this is just a suuuuper quick lunch spot. Super fast service though, props to them for grilling the meat and cheese quickly and thoroughly even though there were more than 5 people in front of me. I was in and out of there in 7 minutes. Won't be coming back, but it wasn't a terrible experience. Just less than subpar food. read more

Philly's Best - Philly Cheesesteak - Sandwiches Near Me - Santa Ana, California

Very delicious sandwiches and speedy service. Ordered for lunch during work and sandwich didn't take more than 5 minutes to prepare.

Chicken Cheese Steak was OK but I remember them to be Better Maybe off day for Griller read more

The best Philly's buffalo steak and chicken sandwich we had ever had! The staff were amazing and really helpful! The young lady at the front ( Elizabeth; if not mistaken) was generous and helped us to pick the best sandwiches I highly recommend this place read more

I love coming to this place! I come here every Tuesday right after work around 1:30pm. It's one of the highlights of my week. I usually order the turkey sandwich with everything (including hoagie peppers). I like to add onion rings and a coke. The sandwich is delicious and it's more than I can eat at one sitting. I usually just eat half and take the other half. The cashiers are all young kids in their late teens or early twenties. They're polite and helpful. The orders come out quickly and are placed on a trey for pick up at the counter. I use a cane on a regular basis. And on various occasions, my food has been brought to my table so I don't have to get it myself. That's very kind. I really want to give this place five stars because it could be five stars but quite frankly I have to agree with other people on two things. Inside, there is no AC. I always eat outside because it is way too hot in there. I get it. Electricity isn't cheap. Although it isn't a huge deal to me personally, I'd prefer the gentlemen preparing the sandwiches to wear gloves and a proper kitchen hat for better food preparation higiene. Fix these two and it's a solid 5 stars! read more