OMG! Went through the drive up and ordered two large sub only. Went to the window and the price was approximately $9 more than what was shown on the order sign. I asked them to check and was told their system updated and that was the actual price. I asked for a refund of the difference. No can do according to the 17yo manager. I returned the order for a full refund instead. Asked for a receipt on my credit and was told that was impossible. I asked how I could prove anything if my refund does not go through. Blank stares and finally told to fuck off when I refused to leave without a receipt. Incredible and ludicrous. Never ever go to Firehouse. read more

It is my birthday today And turns out if it's your birthday you can get a free medium sub if you have the rewards in the rewards are free also I got the hook and ladder no mayo no mustard and let me just tell you it was the best food I have ever had in the world well not really but it was so good. The bread was like premium and it was just amazing and then the people were like pretty quick and they were pretty nice and just good with my order and it just smells also really nice in there. It's like fresh bread. It just has a smell of its own And I donated $5 with my own money and I got my name on the wall and also the guy said happy birthday to me W Guy five stars read more

Bro what is this? Not even an ounce of dressing in this salad. And it comes in a sandwich box instead of the regular square salad box. I'm not even mad at the employees who didn't seem to care when I called and addressed this. I'm mad because this obviously the franchise owner cutting corners. Trash. Can't wait to see the doors close for good. read more

Firehouse Subs - Fast Food Near Me - Anchorage, Alaska

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We recently tried Firehouse Subs for the first time and glad we did! Between the backstory on how they got started, the donations made annually and the quality food, we are glad we did! The service was polite and prompt, several people working behind the counter making sandwiches as quickly as they could... our order of two sandwiches took about 15 minutes. They were both noticeably stacked with meat and plenty of toppings, piping hot from the oven! It was quite nice! I made it a point to pop my head over counter before we left and let them all know how good our sandwiches were and they immediately perked up with the accolades! Sometimes it's the little things that can make someone's work day! We don't make it to that side of town very often but I wouldn't hesitate to go back when we do! I also really liked seeing that they donated over $130k to Public Safety in Anchorage in January of this year!! read more

I consider Firehouse to be the best national sandwich chain. The food is consistently good and I regard it as a safe place where I can eat anywhere and be happy with what I'm served. The service is usually great with a few exceptions and I always appreciate any spot that has the coke machines with ALL the flavors. The prices are on par with similar spots and if I have the choice, I'll always take Firehouse of Jersey Mike's or Jimmie John's. This location checked all the boxes nad we were very happy with our meal read more

Firehouse Subs - Fast Food Near Me - Anchorage, Alaska

Use the drive through- the gentleman who waited on me was a hoot! He was very helpful and clearly likes his job. He gave me the low down as well as all the ways I can earn savings through the app and surveys and what-not. Service was quick, sub was tasty. I got the cold Italian. The reason for 4 stars... the bread they use is awful... it's got way too much sugar in it and ruins the sandwich (ala Subway). Its completely wrong...too soft.. I'm from Jersey and very particular about subs. Hoagie bread should be soft on the inside and hard on the outside. The meat and cheese was far superior the the sandwich competition in the area through. All in all I think most people will enjoy these sammies. read more

Firehouse Subs - Fast Food Near Me - Anchorage, Alaska

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Where add green pepper and not enough meats seem that lazy job to do ?!! I asked for add green pepper and onions w I not happy with them service to make them ! read more

Firehouse Subs - P - Fast Food Near Me - Anchorage, Alaska

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Very good sandwiches, I find actually sitting in the restaurant a little more enjoyable here because you get to try all the different hot sauces they have for the month! But also Jess is good on the go. read more

I consider Firehouse Subs one of the top sub restaurants in the World. The bread is always fresh and tasty. The variety of custom and house subs ingredients are always fresh, ample and numerous. The custom subs provide a variety of really premier variations aptly named to honor the fireman they support. The additional ingredients that you can add include just about everything you might want to had to recipe for a really satisfying meal. I drive from Eagle River to far south Anchorage just to get my fix of Firehouse subs. Well worth the drive and conveniently very near the Cabelas Store. read more

Firehouse Subs - Front of restaurant two tables outside dinning - Fast Food Near Me - Anchorage, Alaska

Was on the south side of town to get some auto parts and thought I'd forgo A Subway sandwich for a Firehouse Sub. My mistake. I enter and decide to order a small Italian sandwich with chips and drink. When the sandwich was delivered I was SHOCKED! The sandwich is like 4 inches long. It's 1/2 the size of a Subway 6" Italian. Pretty much the same price as A 6" Subway sandwich. Guess that's why the Firehouse Subs are few and far between. Can't stay in business long with "Values" like this. read more

Firehouse Subs - VERY Small Italian Sandwich - Fast Food Near Me - Anchorage, Alaska

We ordered several sandwiches and a salad from this Firehouse through Uber Eats. They did not include the dressing with the order. They did not include utensils either. We called the store to inform them. She said it was not their problem. That we had to contact Uber Eats to get it connected. Even though Firehouse SEALED UP the bag BEFORE the driver picked it up. She even admitted that their employee screwed up. She said there was nothing that they could do about it. She said we were welcome to come get some. Not only was there no dressing or utensils, but 3 of the 4 sandwiches were not as ordered. One of them had no mayo as requested. One had no mustard as requested and was not supposed to have tomatoes. But it did have tomatoes. One had onions when requested that it be without onions. THIS store has some poor management. We called to try to get this corrected. All she would do is tell us to contact Uber Eats. Please explain to me how Uber Eats is going to correct their screw up. Uber Eats did not make the sandwiches, they did not assemble the order, Uber Eats could not verify the order was complete since Firehouse sealed the bag shut BEFORE the driver picked it up. Very substandard service. When we called them, all they would do is put it off on Uber Eats. Talk about trying to pass the buck. The owner needs to take a look at this manager and needs to talk to her. read more

Friendly and professional. My sandwich was amazing. Thank you!! Meatball sub Ambiance was fantastic. read more

Firehouse Subs - Meatball sub with tomato added - Fast Food Near Me - Anchorage, Alaska

Take this place for what it is. Is it better than Subway? By far. Is it the best sandwich shop in town? Not even close. For slightly more money but much better quality, go to Great Harvest or House of Bread. For as many people as there are working here, the service should be much faster. But, the two times I have gone, I waited around 15 minutes each time. Needless to say, I will not be back. read more

Horrible and I mean HORRIBLE service. Ordered for pick up and had to wait 40 minutes from time it was to be ready. Lots of delivery network people, in and out, dirty, dirty, and smelly. That's who is bringing you your food. Bread is not baked well, pretty much underbaked or raw. The staff was so rude, they should be fired. Save yourself the agony and try a different sub shop, there are options. Never again Firehouse Subs. Never. read more

If I could give zero stars I would. Ordered for the first time in Grubhub. Waited 40 min for my food to arrive. As you can see by the receipt it clearly says NO ONIONS NO MAYO. As you can see by the pictures - ONIONS AND MAYO. I could smell it before I even opened it and knew it was wrong. Let's not even talk about that gross undercooked bacon. I called the store, spoke to the manager who asked IF I WANTED TO COME GET A NEW ONE. If I wanted to come to your store I wouldn't have waited 40 minutes for delivery!!!! Complete waste of money. It's straight to the trash. They did nothing to rectify this. Told me to contact Grubhub!!! Never again Not sure what I'll do for dinner now. Not waiting 40 min for something else. ------------- Your response is even worse. There will be NO NEXT TIME. You've done nothing to make this right. Terrible customer service. Tell GrubHub about the incorrect order?? They didn't do anything wrong. You did!!!! read more

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Just like I remember it in Jacksonville, FL! Where the Original Restaurant started from. Got what I always get. The Steak and Cheese Large Sub on white bread. The bread is toasted with the meats and cheeses and steamed. We substituted the peppers out and get the mushrooms instead. First bite was heavenly with the sauce that defines that sandwich. All sandwiches come with a nice dill pickle too! We had heard about the Mayor closing all dine in today at 5:00 PM in Anchorage because of the damn virus. When we walked in the chairs were all put up, either stacked against the wall or put on top the tables you see at closing time. They'll be open for Delivery through Grubhub and take out too. So you can still get it but no dine in. I attached a photo of a coupon $12 off your first order of $15+ but you must be new to Grubhub. Keep the restaurants going folks this is going to be a rough time, temporarily! I like what they represent too! Donations to Fire Stations all over America contributing life saving equipment. Carry on Firehouse! read more

Firehouse Subs - Been since in Jacksonville, FL since we last ate at Firehouse Subs! - Fast Food Near Me - Anchorage, Alaska

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Another successful restaurant that Jack Lewis has brought to Anchorage. Great food. Everything was perfectly made and all the people that work there are happy and helpful. It is not for fast food that can't be identified by the looking at what your spent your hard earned money on. The smell grabs you before you ever taste it and the portions are very generous. It worth a couple of dollars more to eat real food that is cooked better than homemade and enough left for another meal. The magic touch of Jack Lewis must be the secret ingredient. read more

We've been several times and have never been disappointed so far. We ordered the meatball sub and it was ok, a couple of different ones that were better but more recently we've getting the BBQ brisket and that's been pretty amazing. parking has been good, the staff is friendly, and the place is always clean. We usually split the sub 60/40 and they're always cool cutting it like that for us. The music is kind of mindless nouveau hipster but it tolerable. Cool to support first responders too as an extra. read more

ok so let's start this off right. Covid - all things as they should be, mask on, hand sanitizer available, cleaned and ready! I went this trip thru the drive thru. SETH is the most amazing employee you have! honestly! He was happy, excited!, made The most amazing recommendation for the jerk sandwich by changing it to chicken. He was fun and friendly through the drive-through window and I could tell the entire time he was smiling but also having a blast. The food of course was delicious. The timing was right and i am always more than happy to round up my total to support a good cause. It made me feel even better when he made a big deal about it over the intercom and again at the window it just shows his passion for the work. The first time I came here was pre-Covid and I was impressed with the cleanliness and service. But wasn't too impressed with the sandwich and cost. It didn't feel like anything special. I think I just picked the wrong sandwich. It was a way different experience this trip thanks to Seth. He was literally bouncing when we got to the window and was excited to see us. Seth you did a great job thank you for the recommendation and for accommodating two different orders from one car. I didn't review you guys the first time I came because I didn't feel it was fair you had just opened and typically when I want to give a below three star review I check it out one more time before giving a full review. Today would've been a four star review but because of stuff I'm giving you five stars. Keep up the good work. I is i'll be back and was happy to experience the drive-through because I typically wouldn't go through it but was happy to see it runs just as efficiently if not faster than coming inside. read more

Everything was so clean, the employees were so kind and accommodating, and the food was incredible. My kids are obsessed with the pickles. We live a good 40 minutes away, but will definitely make the drive for this pleasant experience. read more

Very good. We went through the drive thru only and it was definitely worth the wait. I just got a ham, cheese and lettuce large sub, my husband picked a large sub (honestly can't remember which one but i actually hardly saw it because he ate it so fast), a kids ham and cheese sub meal, and a cup of chicken dumpling soup. The soup could've used more chicken, but was good. The ham in my ham and cheese sub was the sweetest ham I've ever had. Might be too sweet for some people, but I absolutely loved it. The sizes are perfect to share, my son and I split my sandwich, and my brother took half of my husbands. We'd definitely go back, I'm surprised I haven't gone sooner. The kids fireman hat was a huge hit with my two year old. read more

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First and last time eating there and they make it pretty impossible to speak to anyone/request a refund or right the situation in any way. read more

Firehouse Subs - Kids grilled cheese, not warm, not grilled. Went straight in the garbage. - Fast Food Near Me - Anchorage, Alaska

Yo I truly don't normally think it's worth reviewing chain restaurants because normally people expect Taco Bell to be a 5star restaurant, and that's not worth complaining about lol. But good GAWD this is legit the slowest sandwich place I've ever been to. Food is great. No complaints about the taste. But it legit took 20 min for 2 sandwiches lol. Don't go here if you're in a hurry. read more

Firehouse has food I would rate at 5 stars, but the service is so consistently and shockingly bad, that we won't be going back. These are issues we have had on many, many occasions: -LONG times to fulfill an order. Yesterday we were the only people in line and it took 20 minutes to get our two sandwiches. If there's a car or two in front of you, the wait could easily be 45 minutes. This has happened to us more than a few times. -Completely disorganized. We have had employees try to hand us drinks when we ordered none (on multiple occasions), they do not know what we ordered when we arrive at the window, and we have to explain several times what our order was (on multiple occasions). They've handed us orders that were not ours, again, with regularity. -Once we finally have our order, they've never gotten the sandwiches wrong, but regularly get the sides or drinks wrong. Check everything before leaving the window. If they don't change the way they do business, we won't be the last customers they will lose, and we're likely already not the first. I finally called and talked to a manager who apologized, but blamed it on a "shift change." I doubt they've been in the middle of a shift change every time we've visited, and I'm sure other businesses have shift changes where all hell does not break loose, so it's a garbage excuse. I'll miss the sandwiches, but it's just not worth it. read more

Between their drive-through always having caution cones in front of it (it's been out of service for the last month or so) and the poor service of the staff, this makes this location a poor performing store. I gave it a two star because despite the lackluster service and bad attitudes from the staff, the food is good enough to come back to. I just decide to ignore the irritated faces of team members when I walk in and the flat and unwelcoming tones in their voices when they take my order. Hopefully training can take place to make the ambiance of this location more welcoming. read more

Great service. Staff were friendly. Will definitely keep in mind next time in area. Staff offered local places to try out during our visit.

This place is pretty reliable for a quick and easy lunch. Ended up getting a medium hero on wheat bread. It's pretty straight forward and it's a pretty big sandwich. It's not my favorite sandwich from here but it's pretty good. Would recommend if you are on the go and need something quick to eat. read more

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Food was fast fresh and amazing. Service was great- folks were friendly and patient with my autistic son. We highly recommend firehouse and will be back. Best subs we've had so far! read more

First time we tried this place out and went through drive thru and they took our order. We waited unusually long in drive thru, employee on speaker said to the vehicle behind us saying sorry for the wait we are short staffed. Once we got to the window, we noticed many employees inside and they didnt look short staffed at all. The employee at the window said we can give you a free drink for waiting, we said sure do you have anything without caffeine, the employee said okay we have diet coke, really? I instead asked for bottled water. She handed us our order and left. Once we got to our location and opened up the bag we noticed a very small sub. Wow, we paid $6.50 for that size sub, not sure we will be retuning to this place again. read more

Firehouse Subs - #7 sub sandwich - Fast Food Near Me - Anchorage, Alaska

I've gone here two times in the last 3 months. The first time our subs were very good! The second time around our order was slightly messed up. I've docked 1 star off for that. Both times I've gone here I've only gone to the drive thru. First time the line was maybe 5-6 cars, but still had a decent wait time. Their menus had a lot of items to choose from. Hot Specialty Subs, Build Your Own, smaller children options, and sides. The sides were pretty good! You can choose from Mac and cheese with breadcrumbs, chili, soup, chips, or salad. The only thing I didn't like both times was the dill pickle! Otherwise, tasty subs and I'll definitely come back and try others. Side note: Children's order comes with a cute fire fighter hat! read more

Firehouse Subs - Fast Food Near Me - Anchorage, Alaska

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Visited today for the first time. Yes, Firehouse Subs are a little better than Subway. Mostly because, as we all know, Subway is not good. But Firehouse Subs are grossly inferior to the upscale sandwiches it competes with nationally. Jersey Mike's. Jimmy John's. Why? It's the bread. Firehouse apparently uses commercial bread baked days ago, bagged, and shipped to Alaska. As a result, the bread for the hot Italian I had today was crustless and flavorless, except maybe for some unwelcome sweetness. I paid $12.28 for a medium sub as-is, with a small soda and a bag of chips. It was edible but not worth the $2 upcharge from Subway. I very much wanted to like this place, because I really like a good Italian sub. I failed, and I don't think it was my fault. Firehouse Subs just didn't give me anything to work with. read more

Firehouse Subs OPEN NOW Iin South Anchorage! Located near Cabelas and the South Anchorage Target next to Orange Theory Fitness! I'm very familiar with the franchise as I was a frequent customer when I lived in the lower 48. The Hero and Steamer were my go-to subs! read more

Firehouse Subs - I'm such a creeper. Firehouse subs is coming to Anchorage!!!! - Fast Food Near Me - Anchorage, Alaska

I know everyone compares this place to subway but I actually like subway a lot better. I have been to Firehouse subs twice now. First time I got a small sandwich with Mac and cheese. I didn't realize the small was so small. It's 4 bites and you're done. The Mac and cheese wasn't bad but nothing I'd go out of my way for. I don't like that they don't bake the bread in house and there isn't as many sandwich options or toppings. Second time round I went thru the drive thru. Wasn't too bad of a line but it took about 15 minutes. I drive by sometimes and there are tons of cars I can't imagine waiting for that. Their medium drink is like a large too. Overall not much flavor or flavors I don't care for like honey ham or pepper bacon. The deli mustard is pretty good though. I'd rather go to subway honestly. read more

Love the food but why on earth is the drive thru never open? There is never a cone blocking the drive thru or a sign on the menu at the drive up stating it is closed. Somebody ALWAYS says it is closed but we can come inside to order. read more

This place is so good! I ordered the beef brisket and the hero sub and the Mac . Everything was SO GOOD. They do not skimp like subway does. Loaded with meat and cheese and there bread is better than subway to! Firehouse subs will be my new go to sandwich spot! read more

The most disgusting macaroni cheese I ever eat Sandwiches is okay Whatever who make this mac and cheese is professional read more

Very good sandwich. But the waiting time always very long. I don't know what is with their pickles. Its cut into 4 and when you ordered extra not there always. Have to come back & show my receipt. read more

Love firehouse but this location needs some serious help. I always order online and pick a time to pick up, yet I always end up waiting atleast 15 min for my order. They need to get their act together! read more

Walked and was told it would be a 20 minute wait which was fine but then they wouldn't even take our order. I understand the wait. They could have at least taken our order so we could have gotten something to drink. Just because under staffing is an excuse doesn't give folks the ability to not do their job. At least three folks walked out why we were there feel sorry for the business owner losing business. read more

The food is always good! They were short staffed, so the service was slow. Nonetheless, their team was more friendly than expected for being so busy. It is slightly irritating that their app doesn't let you schedule a day/time for pick up, making it necessary to order on site - but that's not an issue the crew created. Have patience and arrive hungry... you won't be disappointed! read more