Initially bought two doors from them due to custom door entry sizes for older home. Installer was not certified as sales pitch mentioned all installers manufacturer certified. Door was wrong size, could feel drafts and see sunlight through the edges of doors. Paid a lot of money for bad treatment from the installer when they had to come back to try to fix the issue. Slamming doors repeatedly to "test" doors, my family and dog were scared. I said it was fine to get them out of the house. Also ordered two other doors to replace old doors anothwr home. Doors were installed at a slant, unevenly. Seems as if manufacturer is "custom" making these doors incorrectly. Save your self time, money and heartache, take your business somewhere else. They are trying to make this right, I'll update the review if they do. read more

Awful Customer Service!!! I had sued them for over 20 years in prior houses I have owned. In 2020 I purchased a condo, had windows put in first, then the next year I had a storm and garage doors put in. The widows leaked (they told me it was on the HOA- HOA said not their problem!!! It took three months for two standard garage doors to get installed, never again Feldco! read more

Just got windows installed, and one window needs re screening, why would they just leave it like that, now I'm wondering what the future hold for these windows. My paint in my bedroom has a big piece missing from the window installation, and we are still cleaning up left over glass up, and also I found two big nail pieces on the ground. You all must do better. And I do not like the free advertisement that is left on every window until inspection that looks very tacky. read more

Feldco - Tacky work - Windows Installation Near Me - Des Plaines, Illinois

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The quality and service are awful. Impossible to get a straight answer out of anyone there and they just keep ignoring and ignoring hoping the problems with my garage door will go away. I am really sorry we went with Feldco. read more

feldco replaced my old storm door with a very expensive new one. The new door was so heavy that it pulled the wood door frame out and it needed to be replaced at a significant expense. feldco refused to take any responsibility. read more

I had a rep come to my house and give me the sales pitch and quote. all he talked about were the expensive items they have. barely breezed over any less expensive options. I agreed, started signing everything. The super fishy thing to me was that they will not give you an itemized quote/bill. Here's the total but nothing that shows how much the windows are, or the door, or the installation, tax, etc. hmmmm.... why not? plus, I wasn't told - I had to ask at the very end, that there was at least a 16 week waiting period for an install. maybe that's standard, but I didn't know as this was my first company I got a quote from. The only good thing is they had a 3 day window to cancel, which I did. read more

Got my parents house done by them less then 8 years ago 24 Windows total and guess what they all leak air really bad at first I thought I would caulk around it nope they leak from frame were the window slide up & down. So disappointed i will never recommend them to anyone when I see or hear the commercial I change the channel... Customers service is a joke about what to do.. read more

Feldco - blue tape stops air that comes between the window & frame.The frame is then screwed to house So window to frame leaks frame to house doesn't - Windows Installation Near Me - Des Plaines, Illinois

More like "Failed-Co." Great product but execution was a clusterfuck failure. How many guys does it take to get a proper measurement. It took one feeble tech & one eager salesman and a matter of over a week to fourteen days. I wanted the job completed in 3 weeks. It took FIVE. Once the salesman got his sale he passed us off like a used baton and recommended to call customer service with questions. *Disconnect* Is the overall feeling I got when dealing with anyone. You are an invoice number pending the next step of the sales process and that's it. Until the next step happens, who knows what is happening. During this time there was miscommunication of pricing, quoting, labor, measurements, and so much more. The work was moved from one contractor to the next. Feldco does not do installs they only supply the product and offer contractors that can do the job that they maintain. (This is information given to me by the sales dept) Again it took FIVE weeks instead of the three weeks I had worked hard with the sales guy to get it all accomplished. The windows are good sturdy windows, yes. Great product and did well through the winter season and did as they said in blocking out unnecessary sunlight and UV rays. It's the sales order failures which it took to get them installed and the overall experience which stinks. I don't think I would ever use Feldco again for windows. It's cheaper to buy them via any major retailer and have a contractor install. Even these "high" grade windows are available. I wouldn't add that you score any deals with purchasing from Feldco. You do however get a piece of mind purchasing from a window company. I hope you sense my battle, between the dislike of the experience versus the like of the product. Since the posting of the review Doug has contacted me about this and per that reason I'd bump the review up to 3.5 stars, but Yelp doesn't have that feature. Also if the information from my review helps enlighten management to mold the sales experience to be better, that would be Kosher. read more

Bait and switch, worst company I have ever dealt with gave me different doors than I paid for. Complete junk. Need new doors after 10 years,doors have been damaged for the last 3. Deal with fellow get what you deserve. read more

A pretty good experience from beginning to end with one kink. We called and made an appointment and met with Franco in our home. We wanted to replace the glass block windows in our basement with windows that would allow for an escape in a fire emergency. So, we wanted a very specific product. Franco gave us a great in home demo and explained the product, the warranty, installation, etc very well. We were given a much lower quote from Home Depot's installation department (with lower quality windows) however my husband was so impressed with the presentation by Franco that we decided to go with Feldco. The one blemish on an otherwise great experience was the fact that we had an installation window from 8-10am. No problem, I planned to get my son up just before 8 so that we could get out the door and be out of everyone's hair. Well, that wasn't meant to be as our doorbell was rung promptly at 7:02am by the installation guys. We were all still in bed. I literally stumbled around (and being almost 9 months pregnant, I literally stumbled around) and found my glasses so I could open the door. When I looked blankly at the guy, he said, "We're here with Feldco". I responded, "Our window is 8-10 and it's 7am". He responded, "but it's Saturday". (we stared at each other) I finally said, "what does that mean? Did we hit a different time zone because it's Saturday?". He said, "On Saturday we like to get an early start". Oh. Well that would have been nice to know when I scheduled the appointment and was given a window. So instead of being awoken by me getting him up for the morning so we could get out of the house before installation (like Franco advised), my son was awoken to the smashing and shaking of the house as they removed the glass blocks while I frantically showered and tried to get out the door. The windows look great though and the installation was quick and otherwise event free. read more

I signed a contract in August. Job was to be done in November. They called in January and said they were coming out. Never showed up. I called several times and left voice messages and no one called back. When I finally got someone after 2 weeks they explained that the job was canceled. Really disappointed since I thought Feldco was a reputable company, but from my experience they are all the same. Really disappointed at the service and that they have no consideration for people's time and money. Dont bother with these guys unless you want to be disappointed. Still waiting on my deposit refund. Company is a joke and take no accountability. read more

We've recently used them a second time in as many years. They did a great job with great windows the first time, so we hired them again for another window project. The second time was just as great as the first. Pricing has gone up mostly likely because of national inflation, but I would guess every window company is raising their prices. That said, their pricing still seemed competitive. The installer did a nice job and we're very happy with the windows. If we need new windows again down the road, we'll be sure to give them a call. read more

WOW! My husband and I are 100% impressed with our Feldco experience. The sales appointment was thorough (though a little longer than we anticipated), a few days later the sales guy sent us a handwritten thank you note (nice touch from a big company!), one week later measurements (quick and painless), and two weeks after that the windows installed! A total of 3 weeks from order to installation - love it! We ordered 10 windows, including one big picture window and paid about $5,500. We went with the Sophia model. 3 guys showed up on installation day and took less than 5 hours total to install and clean up. The caulk job looks awesome and the windows literally sparkle. They had no problem helping my husband take out the 150# window A/C unit and move furniture. I did cover my dining room table and one of my antique furniture pieces, because I was expecting a lot of dust and was shocked to see how clean they left our place - inside and out! My neighbors came over to marvel at our new windows too - all commenting on how great they look and impressed with the efficient installation. From beginning to end, everything went smoothly. Thank you Feldco - we are so pleased! read more

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When we first had windows installed by them we loved them and their service. Now not so much. Just got off the phone with them. Their warranty is a joke. Yes, the window is covered but you have to lay $199 to get someone to the house to look at the problem. I know the problem.....the weight at the bottom of the window that keeps it up, fell out. They don't care; $199 for them to come out and tell me about it. Bull cookies. read more

I wish I can give zero stars. Never seen such a bs in my life. Had person come to my house to give me an estimate. My tenant and my daughter were there. They are both adults. Person wouldn't give us estimate and wouldn't do any measurements Because I owner was not there. I was out of state and offered to FaceTime and look over contract over the email before I signed but they refused to do their job even after speaking with manager. DO NOT USE THEM. They try to sell you on the spot that's why they require owner to be there. In this century people do business in different countries without Physically been there and this company doesn't even take measurements of your window and door if you are not there. Very frustrating. read more

We have been very happy with our experiences with Feldco. Peter Ponterelli has been our sales associate throughout each of our window replacement needs. Peter is easy going and very knowledgeable. The price and quality of the materials and installation are always top notch! read more

Great experience; I love my beautiful, new windows!!! Very pleased with Feldco. (I am writing a much bigger review on the Chicago Feldco yelp... If you want to read my story :)) read more

Feldco - Top pics are before.. Bottom pics are after. I am very happy with my Feldco purchase!! - Windows Installation Near Me - Des Plaines, Illinois

So i had windows installed by feldco and after about a year i noticed my drywall swelled in the corner. So i called feldco. We played phone tag for weeks.. when they finally got someone out to check the window the man told me that they didn't put cocking around the window correctly and he pointed out the spots where the water was coming in. Aka feldco ruined my drywall. so he set up a service for me. Not once did he say that i would have to pay anything. Nor did the women on the phone. Her name was Amanda she was rude and very unhelpful. So at that point it was winter and the service appointment didn't happen because it was to cold. Than i had a baby and simply got busy. Not once did they call or text to follow up. So i called them 3 weeks ago and the schedule my Service appointment for today and when the technician came in he pointed out the same spots that needed to be filled in and then he proceeded to tell me it's gonna cost $50. If anything i should be charging you for the drywall that got ruined because of the lack of work ethic!!! I'm so upset i wish i could give them 0 stars. You can get the same windows for 1/2 the price at Home Depot!! Don't waste your time or money this company is garbage! And when i called Amanda to ask her why she didn't tell me there would be a charge she had the nerve to yell at me. Please if you don't want water seeping into your home get your windows elsewhere. read more

Our salesperson, Lisa, was very thorough and professional The pricing was very good - much less than other quotes I received. The installer was great - his installation was excellent, and his trim-work is very nice. We love the windows - they look great, and open and closer very perfectly. I would highly recommend Feldco Windows. read more

After having all new windows and sliding glass door installed in 2014 was initially happy. Recently the sliding glass door has not been opening and closing properly. Called Feldco for service and was told it would cost ~$80 just to have them look at their product and then they would charge separately for labor after they knew what parts were needed. This is not what I consider standing behind your product. A sliding glass door should last more than 6 years without failure. Don't buy from a company that has a separate income stream to service their own products. read more

Horrible service and defective products. Save your money. Very disappointed in their products and their contractors. I received your message, The app doesn't allow me to respond to you. read more

A product specialist just left my home, and I will never use Feldco because of this man. He appeared friendly at first but after the quote was given, he asked me for my ID and method of payment for the downpayment. When I told him I'd need to think it over and discuss this quote with my boyfriend ($9,000 is not a small expense to just commit to after 10 minutes without discussing it), he got extremely rude, aggressive, and pushy. I understand he's a salesman, but there is no reason to be so hostile or put me on the spot like that. He ended up leaving in silence, and when I said "thank you", he said "ya" and shut the door. He also made me feel uncomfortable in my own home by glancing at my chest twice. Not only will I never give this man my commission, there is no way I'd give my business to Feldco after that experience. If you'd like the name, I'd be happy to give it to you. read more

I had a representative come to my house today to provide a quote on replacing the windows in my family. He seemed like a very nice guy at first, until I told him that I wasn't ready to make a decision today. Then he flipped and was taking it personally. I politely told him that I needed time to make this big of a decision. The quote was for about 5k not what you would pay for a bag of chips. Needless to say whatever company I choose I don't like to be pressured and this will affect my final decision. read more

I used FeldCo in 2017 to install four new windows. I had an excellent experience. Fast-forward to 2023, when I used the for our more new windows. Nightmare. From start to finish, the entire process took FIVE MONTHS. There were so many errors and so much incompetence, it was almost laughable - had I not shelled out $6000.00 for the windows. For instance, I had to call to get a measurer out (they were supposed to call me). The salesperson had the wrong color exterior on the order. Come time for installation, they cancelled on me the first time. The 2nd time: the guys did not have a ladder to reach the 3rd floor (where I live). Cancel. Reschedule, bring the ladder - nope - cannot be done, because ladder will damage exterior filigree on building. Cancel. Reschedule, install from inside. But they forgot some pieces, so someone had to come out to install missing pieces. For all of my wasted time - they reduced the bill by a whopping $300. I will NEVER RECOMMEND FELDCO. Ever. read more

All we did was make a mistake of getting a quote on replacing our siding and windows, and WOW. What a hassle this has been. From the reviews listed here, it's clear that these sales people are taught intrusive and rude tactics. Then price gouge while throwing all other vendors under the bus. They have no options, everything is vinyl, and it's clear they make their profits on financing the loans. Our sales man was almost an hour late to the 6:30pm appointment, then took almost 4 hours to quote us. He would not leave. He even stated he felt fine staying for our dinner. It felt very intrusive, rude, and borderline harassment. Then, when he finally wrapped up, he stayed in the driveway for another 30 to 40 minutes. I locked the doors and was ready to call the cops. The best part? 60k quote for a one story home with 16 windows. I was floored. We requested another type of window, which he informed us they only have one brand. So, there are no options for anything cheaper, I guess. AND this price was with their special discounts and end of season sale. Also, due to delays on product and labor shortages, they couldn't do the work until next year anyway? I won't be proceeding with any of this non sense even if I wanted to spend this amount. Do yourself a favor and avoid even calling. read more

Update:Thank you everyone for your advice! I posted everywhere suggested and then some, as well as contacting BBB. My husband continued calling up the management chain until he got to the boss's boss's boss. Feldco finally apologized and offered to replace the broken door. I'm grateful for the wonderful community advice that led to this result. Thanks everyone! read more

SKIP THE MIDDLEMAN!! We had a salesperson come to our house, the customer service experience was very efficient and response to our calls and follow up appt reminder was great. However, the salesperson took WAY TOO much time explaining the process and sales pitches. Very annoying, I was thinking GET TO THE POINT ALREADY!! I don't want to know about the entire history of your company blah blah blah. Felt like I was at an MLM presentation. I did like the fact that they had a virtual 3-D model on laptop of our home and garage. However, after the overall price of siding, gutters, soffit and fascia. WHAT A RIPOFF!!! My home is a small 2 story house, only 1,800 square feet. But I figured, why not give it a try. So, after the over 75 minute presentation, They quoted with "free installation" and 5 years no interest loan, and "discounts" It was going to cost us $43,000. WTF!!!!!!!!!!!!!!!!!!! RIDICULOUS. I figured, why not try it and see, since they offered the 5 year no interest. WHAT A JOKE. Come to find out they are just double-charging us for hiring another siding company anyway. He also said a few things like, don't get an awning, and a few things that were condescending and presumptious. SKIP IT, UNLESS YOU LOVE TO WASTE YOUR MONEY!!!!!! Just another sleazy sales pitch SAVE YOUR MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Update on installation.....well they again were supposed to come install windows a few weeks ago...my son in law stayed home from work and the place called 30 minutes before install time to say a part wasn't in!!!!! WHAT?? So again waited another two weeks to get them installed. But low and behold kept their word and she now has two beautiful picture windows!! By the way the guys that did the install did amazing work. I do see that they have given us a reply here and we will do an update on our talk with them later....stay tuned folks!!!! read more

Their installers showed up a day early, cut corners on the scope of the project and used inferior products throughout. Their customer service was a joke and will turf you off from manager to manager. I'm pretty sure everyone there has some management title. Buyer be ware. I'd only put their windows in a dog house. read more

I had Feldco come over the other day to show me a window in my kitchen. He quoted me a price and then called his office and reduce the price by $200. I changed the window to a cheaper window and the sales person offered me the same discount off of the cheaper window which I didn't understand. When I said I do I have to give you an answer now he said yes it's only contingent on whether you say yes or no today. When I couldn't do it I asked him for his card he wouldn't give me his card and said most people don't call me back anyway so I felt like the time that I just spent with him was wasted I asked him to email me a quote which he didn't so it was just a complete waste of time. I would not call them back or refer anyone to them. read more

We put down a 10% deposit in October and were told there was an 8 week lead time, so work would start in December. Then a 2nd employee came in October to confirm the measurements. The week our work was supposed to begin, we were told the project was cancelled and because of the way our building was designed. So two employees came out to look at our windows, and they kept our deposit for two months, only to cancel the project the week it was supposed to begin. Now we are screwed through the winter because every window replacement has the same 8 week lead time. To make it worse, we initially weren't even provided an explanation for why our project got cancelled. We aren't getting replies to inquiries. Total garbage customer service experience. Stay away from Feldco if at all possible, they'll just screw you in the end. read more

Asked for quote. A very arrogant sales person arrived. Spent 2 minutes measuring the door and spent 45 minutes telling me how bad everyone else is. Then quoted 4 times higher. Said fine as will get you back we with you I we want to move forward. 4 calls later I think they will stop . Stay away read more

I had 2 windows installed in two bedrooms and am not at all satisfied with the quality of the windows and the customer service, or lack there of. They first showed up with the wrong windows which was an inconvenience as another appointment had to be made. They show up late the second time only to find out that one of the installers was sitting in the parking lot. I received a $100 check as their way to say "I'm sorry." I also feel like I was lied to !! As for the quality, the bedrooms get a lot of draft, that is especially felt in the winter months. While I know they have a life time warranty, it does not help the current situation!! I would not recommend FELDCO for any future installations. It is very disappointing!!..and it wasn't cheap. read more

Feldco came out, took pictures and the solution they came up with was touch up paint. The wrap that is covering the vinyl is coming off. Feldco is the worst window company of all time! Will gladly have Window Works come to do the rest of my windows, basement, patio door and front door!!!!!! read more

The experience that I have had with Feldco has been the worst customer service and home repair experience I have ever had. I started working with them in November of 2021 for a few back porch windows and storm doors, and as of June 2022, Feldco has not managed to install anything in my home; broken my existing door and damaged my steps; mismeasured my order; cancelled a contract that I had signed without telling me and then refused to refund my money; had someone out at my home to remeasure the door (for the 4th time) without my knowledge; and not responded to phone calls or emails in a timely or professional way. As of this writing, this company has several thousand dollars of mine and has not managed to deliver on any product. Additionally, the first rep at my home sexually harassed me, when I was alone in my home with just my toddler. Avoid this company! read more

If I could give 0 stars I would. I would definitely not recommend using this company. I am helping my mom with her house since I am a veteran we put my name on her house so I can save her some money on taxes. Well I wanted to get her a new front door since hers has been broken for the past two years. She wanted to go with feldco because they did her back door. Well when making the appointment she said the woman helping her was very rude and she didn't want to deal with them so when they called to confirm the appointment she didn't answer. My number is secondary on her profile so I can take over from there. Well the girl wouldn't even speak to me because she said my mom is the house owner and she wouldn't even let me get a word in. Well I did inform her My name was on the house also. She still was very rude and wouldn't let me get a word in until I was fed up and said I was going to be the person meeting with them and I am confirming and she still would not listen to me. If Nichole(the person that called me) ends up showing up for my appointment I will throw her out of my house. As for our appointment, I will let feldco come just so I can tell them I no longer want their business and will not recommend their rude customer service to anyone I know!!! You want our business, well you need to hire and train your employees better! you just lost a big sale because I needed new windows and doors in my house too. I will take my business elsewhere!! read more

Our old ranch house was in need of 21 new windows. Feldco came along and quoted what we needed. Remember to say costs are too high, salesman makes a few calls and suddenly hundreds of dollars could go off as long as we would be open to have before and after pictures to be taken. Windows were delivered and placed in time. Happy with the result and service so far. Now hoping we won't get the issues as posted by others. And ooh, no before or after pictures taken so was worth agreeing on that. read more

I wish I could give zero. Windows came in damaged, leftover caulk smeared all over the windows after installation. They're great and reliable when they're ready to get their check, but good luck getting a hold of anyone after that. We got our windows installed in October and still haven't heard from anyone after the inspection since November!!!!!!!! read more

Forget these guys. I need a garage repaired and when I searched, they came up on google. I emailed them. That was on Monday at 3:00 pm. I just received a call at 11.55 am on Thursday. Really? REPAIR. And you expect me to wait around 3 days? And when I called back, they answer with their first name, not a company name. I have an issue with that. You never know if it is a creeper on the other line that you are giving your personal information? They lost my future window business too. read more

Avoid this company to install windows. I had 12 windows installed incorrectly in October and still no repair or anything done to correct the issues. All the windows have caulking, trim and size issues with sloppy errors. I have scheduled multiple appointments each one canceled at the last minute. Don't trust the super friendly sales guy who is no where to be found when problems start to arise. read more