I have been going to Optique for years. I loved it when Amy was there she would always work hard…read moreto keep my price down. I recently went there only to find out new management. They charged me $1245.00 with insurance for a new pair of frames, lenses, and computer lenses for frames I already had. That manager took 1 1/2 hrs to input my prescription. I think he screwed the price and the prescription. Then I pick them up and I see better out of my old glasses than the expensive ones. Now, I have to go pick the glasses up make an appointment with my eye Dr. and then take them back. This has been a bunch of time and gas....oh and by the way I asked for my money back to go elsewhere...NOPE. DO NOT EVER GO THERE WITH THIS NEW MANAGEMENT, he's an ass.

I sought out Optique because of their vast selection of modern frames and cutting-edge technology…read more(I can't have my pupils dilated, so imaging is a necessary work-around for me), but it's their incredible staff that brings it home. They have helped me fit and repair sunglasses I didn't purchase from them on multiple occasions, order contacts within record time, and the doctors are so thoughtful without ordering any unnecessary tests. They really do check all the boxes!

This is one of those places you really hope to find when you want the absolute best service. I came…read morehere after the highest rated shop didn't have what I needed. Saved me a lot of money and time. Not only that but I left knowing my money and time was well spent. This guy really knows his craft. Come here before you spend a ton of money to a big corporation that hires little kids that don't know what they're doing.

Horrible customer service! I will NEVER step foot in this place again. EVER! That is how bad my…read moreexperience was! I was met by a Hispanic man whose attitude was extremely off-putting, enough to send me walking, which has never happened to me before. I was in professional sales for 30+ years, and I can't believe what retail sales have stooped to. I would fire him in a nanosecond. I went in there believing this was a good, family-owned establishment, with great reviews, only to be met with someone who really shouldn't be there - he had no interest in helping, did not smile one single time. He was cold, aloof, and rude. When I told him I was leaving and WHY I was leaving, he didn't blink an eye - he was completely fine with that. Unreal. Sickening actually. Don't waste your time or energy here. Save yourself some stress and a headache. Find another place, you'll be glad you did. PS. Read the "Negative Reviews" before you decide on this place. Something I did not do, but wish I had. There is a theme running through all of those reviews. I consider them 100% accurate based on my own experience.

I had my eye exam appointment yesterday --my first time visiting this clinic--and I can only say…read morethat I had a wonderful experience. I was treated with kindness all the time. The assistant and Dr. Raymond Carneglia explained everything regarding my results. I arrived 5 minutes late and left the clinic about 20 minutes later. Easy, fast and great.

$268.00 for a contact lens exam…read more That is not a medical bill. That is a ransom note written in optometry ink. Two hundred and sixty-five dollars to look into my skull windows and tell me what shape of plastic disc belongs on my eyeballs. I did not walk into your office expecting a luxury spa treatment for my corneas. I expected a routine contact lens exam -- the same basic exercise I have had before, including through this same business, at roughly a quarter of the price. So when the bill came back at $268, I had the distinct feeling of being mugged in broad daylight by a phoropter. If this exam was going to cost $268, that number should have been made clear before the appointment began. Not whispered through paperwork. Not hidden in a fog of billing codes. Not revealed at the end like the final twist in a bad carnival scam. It should have been stated plainly, directly, and unmistakably: "Before we begin, this contact lens exam will cost $268." Had I heard that sentence, I would have stood up, thanked everyone for their time, and walked directly out the door in search of a business operating somewhere closer to reality. This charge is outrageous. It is excessive, poorly disclosed, and completely unacceptable. No reasonable person would expect a routine contact lens exam to cost $268 unless that price was made brutally clear in advance. I am asking you to review this charge and provide a fair adjustment or refund. And I want to be very clear about what happens if this is brushed off. I will not slink away quietly and absorb this nonsense like a beaten insurance animal. I will share an accurate account of this experience everywhere people look before choosing an eye care provider -- Google, Yelp, Facebook, LinkedIn, neighborhood groups, local forums, and any other digital town square where people still value being warned before they are financially body-slammed over an eye exam. Call it social media shaming if you want. I call it consumer hygiene. I will not lie. I will not exaggerate. I will not invent a single detail. I will simply tell people the truth: I was charged $268 for a contact lens exam, the price was not made clear enough before the appointment, my prior exam through the same business was roughly a quarter of that amount, and I would never have agreed to proceed had I known the cost. This is exactly the kind of customer experience that deserves sunlight, noise, and a long paper trail. Review the charge. Correct it. Explain how a contact lens exam became a $268 ambush.

I have had 20/20 vision my whole life and then about two years ago, I started using +1.0 readers in…read moredark/dimly lit areas as well as for reading fine print. I have zero experience with glasses and contacts so I did not know where to go and chose Texan Eye Care where I felt they did a thorough job. Needing a checkup a year later, I started reading reviews and Look+See had the highest ratings on Yelp and Google in the '04 area, plus I live right around the corner, so it was a no brainer. I thought Texan Eye care did a thorough job, but Look+See exceeded my expectations. Being equipped with the latest technology, they conducted several eye scans as well as eye tests and I felt comfortable with every member I engaged with. Dr. Bailey was easy to talk to and I appreciated that he talked to me in layman's terms. Thankfully, I do not need more than prescription readers so I purchased a very stylish and affordable pair from their clinic and I'm actually looking forward to wearing them.

During my eye exam with Dr. Tammy Vo, I mentioned to her that I was using natural chamomile eye…read moredrops. As soon as I said this, the doctor tried to hold back her laughter, then turned to her assistant and shared a mocking laugh about the drops. In that exact moment, I knew I had chosen the wrong provider. I expect to be treated with respect and professionalism, regardless of whether a provider agrees with my choices.

I cannot express fully how amazing this optometrist office is!…read moreFrom scheduling and on is A+. I wish I could give ten stars. Dr. Shah is absolutely fantastic. Extremely thorough and caring. She takes the time to explain everything and address concerns. They use state-of-the-art testing systems that are so futuristic and accurate. I love technology. I seriously have never had an eye exam like this before. The technician (Alejandra) who assisted was professional, kind, and caring just like Dr. Shah. The front end staff are phenomenal. Shoutout to Amy and Comet at the front desk. The office manager, Rubi is so sweet and her customer service is excellent. Speaking of excellent customer service, April is stellar! She helped me with insurance processing, picking out just the right frames, and getting me all the bells and whistles without any hardcore upselling (I despise going to places for an eye exam where they make you feel almost forced to buy frames from them). I've never felt more at home or been out more at ease. I had some concerns about my right eye and Dr. S. astounded me with her knowledge and again, care. I'm looking forward to seeing everyone again when my new glasses arrive.

Dr. Shah is truly amazing! She is extremely smart, thorough, and takes her time to explain things…read moreto you in language you can understand. The administrative staff is also on point. I highly recommend this practice.

**Updated Review** I…read morehave been a patient here for many years back when it was Lone Star Eye, but since the transition to MyEyeDr., the service has completely plummeted. I had my annual eye exam here on July 9 and placed my contact lens order right there in the office. During that visit, I explicitly told the staff that I needed these lenses before an upcoming business trip. It has now been nearly three weeks, and my order was completely lost in transit. What makes this unacceptable is that nobody bothered to notify me. I only found out after repeatedly calling the office myself to chase down updates. They appear to only have one or two people staffed at the front desk, which is clearly causing a massive administrative bottleneck. I do not know if the issue is a lack of training or a total breakdown in their new corporate systems, but leaving a long-term patient stranded without vital corrective lenses right before a work trip is a massive failure. If you value communication, reliable ordering, and basic customer service, look elsewhere in Austin. The current management is dropping the ball.

Excelled doctors and opticians that spent so much time with explaining everything to me. The staff…read moreat the front desk were wonderful as well. Just moved to Austin and finding new doctors can be daunting but I felt right at home here.

I've been a patient of Dr. Shannon Wong for a long time. He did my LASIK in October 2000, over 25…read moreyears ago, and premium lens replacement (due to cataracts) much more recently. And unless my memory is failing, his father (Dr. Mitchel Wong) treated my mother's cataracts in the 1980s. I have always been impressed by the state-of-the-art skills and equipment Austin Eye maintains. I'm also impressed that the Wongs have chosen to share their expertise by endowing an eye institute at the University of Texas at Austin. My most recent personal experience with Austin Eye was surgery for lens replacement. While some have derided the facility on Bee Caves Rd as factory-like, I would counter that with the fact that consistent good practices yield consistently good results. I felt well cared for throughout the process, and the results (my excellent recovery and visual acuity) speak for themselves. In the event there had been any problems, I was given Dr. Wong's direct cell number and email. The Austin Eye facility is beautiful, modern, and well-maintained. The same may be said of the older location along Jollyville Rd. I highly recommend Austin Eye for their expertise, state-of-the-art equipment set, and very positive and helpful office staff.

I am a long time client of the Austin Eye Center. I see Dr. Ashley Deese for annual check-ups and I…read morerecently had some special concerns that she addressed. She is very capable. Tech person Haley is also very good. Facility is very modern and impressive. Front desk is good. Efficiently run. Recommended.

Mr Riggs is very personable and knowledgeable regarding eyeglasses and vision. I would trust his…read morerecommendations. He figured out what was wrong with my prescription and guaranteed my eyeglasses were made to my satisfaction!

The degree of experience and caring is unparalleled at North Austin Optical. The professionalism…read moreand the lack of pressure is unparalleled.....most businesses just want to rush you through so they can quickly ring the cash register and bring on the next sucker.....It's not like that here!

Kim was a life saver!! Out of town and needed a few days worth of contacts to hold me over. Such a…read moresweet and amazing team. Thank you!!

They cancelled last minute when I already took off work. Super unprofessional. DO NOT GIVE THEM…read moreMONEY

I've always liked Warby Parker for their stylish, affordable glasses and their social mission: For…read moreevery pair sold, they distribute a pair to someone in need, with over 20 million pairs given to date. It's a win, win! Most of their frames are only $95, including lenses. Others go up to &175, which is still affordable. Today I went in for my yearly eye exam and to pick out a new pair of glasses. They took me right on time and gave me the eye exam, which was covered under my insurance. The optician was friendly and personable. Unfortunately, the note in my insurance said that I had already used my eyeglass allowance.and was not eligible for a new pair until December. This was a problem with my insurance, and they urged me to call for resolution. So this time I did not choose a new pair, which is always a daunting task to choose from their wide variety of attractive frames. In the past, they've had a lot of patience helping me decide. I took advantage of their fun Photo Booth, which takes 3 shots against a colorful background. Warby Parker is always a pleasant shopping experience. Their eyewear consultants are always helpful, assisting in picking out frames; I'm usually very indecisive and need their expert guidance in choosing the best look. Before I left, Nadia the salesperson offered to clean my glasses (which really needed it!), and they tightened the frames. So I felt like I had a new pair of glasses!

The good: you can get a last minute appointment pretty easily. I booked an 11:45am Saturday morning…read moreappointment at 6:30am the same day. The bad: customer service. They don't greet you or direct you to anywhere. You go to information, they look at you, don't respond, and actually go help others. So, the reviews criticizing Warby Parker are correct. The optometrist was nice and did her job. They schedule you an appointment for next year. I like that you get a digital copy of your prescription which because of exorbitant prices I took the rx elsewhere. It's not a bad location, easy to get to. I still think Austin did us dirty by charging for parking in SoCo. Not Warby Parker's fault thought.