I Agree with the 12/25/24 review. This place is a scam! Started with 10' at $96.20. Within a few months, they raised it to $181.20. I paid that for a few months and now it has been raised to $262.20. The guy Rick is extremely rude and doesnt know the meaning of customer service. Save yourself the trouble and dont go there!!!!!! my review is 0 read more

beware!!!! dont rent a storage space here unless you want to risk all of your valuables being stolen. shout out the "manager" lamont. i moved from a unit where my stuff sat safely for 2 years, into a bigger unit for cheaper (shouldve known) down a hallway without a camera, and 4 ways in/out. hmmm. within about a month, my lock was picked, whole unit torn apart, and all of my most valuable possessions stolen. ironically there are no cameras that show that unit, and if someone had access to other units they could move my stuff into a different unit in the same hallway, without any trace. and then sell the items later. this could only be accomplished by the manager or an acquaintance of his. my lock was picked, unit rifled through and the lock was picked again to re-lock it. only someone with time on their hands would be capable. draw your own conclusion there. i was paid out a tiny insurance payment that covered about 25% of the value of my stolen items. do not rent a unit here!!! i would give negative stars if i could. i paid thousands of dollars for over 2 years only to be robbed. read more

They put the price up. If demand is high they will increase your payment by 50% even after I'd been there paying regularly for a couple of years. No customer support just bleed people as much as you can. I moved out read more

Easy to work with system and very well run properties. I have rented at two Extra Space locations and both were clean and convenient.

The fact that you can't rate a business zero first of all is b******* why don't you people grow up with just your website alone but now to get down to the extra space storage a 10 ft room is costing $150 a month it went up from $40 a month to $150 a month these people are thieves at best do not go there because after you've paid your rent for three or four months they will have some reason to triple your rent which is exactly what happened to us this is a scummy fly by night place and I see this guy gets pretty good reviews which makes me very suspicious because he was a jerk if this is the way our businesses treat senior citizens this country is getting worse and worse every day . read more

I rented a 10x15 unit with the first month free. Clean room. All the staff I worked with were very respectful, personable and knowledgeable. Pam was especially helpful on the day of my move out. I love that they have a dumpster to help with sorting out trash from items to keep. I got a great promotional deal and would use their service again if I need storage. read more

This new facility is located on hwy 12 near Mission and is super clean and accommodating. Plenty of carts to move your stuff in and out. Thumbs up. Tim read more

Very professional staff. Informative and helpful I found the facilities and grounds to be clean and not crowded or hard to navigate The price seems reasonable and they explained the added fees to start up etc .The insurance seems a little high for the coverage would be my only complaint read more

Lamon was very helpful today He helps with all the situation one can get into... help figuring out the lock. The gate the necessary things that you find yourself with questions read more

Pam was so helpful immediately when I talked to her on the phone and then the same day that I came in. She showed me the unit that I wanted and it was perfect. Fast, quick, and easy. So helpful during this difficult time. Thanks Pam. very clean place to store your belongings. Safe gated facility with someone on site at all times. read more

I enjoy renting from this location. The manager is by the book. Does his job and more. I've had moved out and back in over the years and recommend renting here if you want to keep your stuff safe. No BS. No Drama. No hassle. Now we clean out and move on. Thank you for your time and efforts. The employees too. The place was always clean and quite. Gate works and stuff is dry from the weather. Keep it up. read more

You cocksuckers come off super nice at the beginning then a few months go by and then you raise the rent no notice nothing. So it goes fron 116 a month to 280 something if it was OK to take you out behind your facility and fuck you off believe one thing your bosses would take to their maker my face and a muzzle flash . Your crooks and I hope nothing but the worst karma for all you sacks of shit . Never ever rent from these pieces of shit !!!! read more

Super easy - we booked online, were given access code and got into our unit with no issues! Stopped by the front office on our way out, SUPER professional and polite - so far seems like the best-run storage facility that either of us has ever used! read more

After my experience with this extra space storage facility I would warn anyone of renting with them. I moved to the area within the past 4 months. Our move in/signing the lease was a very smooth process and everything seemed fine at first. After 2-3 months of renting with them I received a notice in the mail that my rate was being doubled from $140 to $250 ... After reading through the negative reviews I'm not the only one who has had this experience. I decided I would move out and put my things in another location. I went through all the appropriate steps to moving out, and even went into the office to make sure I touched base with who was working to finalize my move out. Over a month later I'm getting a call from them about an overdue payment.. after I've been moved out for a month. Pat the lady who runs the place had a terrible attitude over the phone and the employee I checked in with when moving out forgot to push through the paperwork... even when I went in after moving out to check in at the office with them. If I hadn't removed my card from the account they would have charged me $250 for a unit I had moved out of. This place is sketchy and I'm glad I got out when I did. read more

I Want you to take the time and Pay attention to what I'm about to tell you This place is real crafty the manager will not let you know that a storage been robbed in the same hallway as you that was one warning the second warning is the manager gave me a storage right in view Of his patioI previously told him that I was worried about theft he insured me that not hear we take pride in our security So I go to my storage as usual everything seem to be intact lock wasn't Damaged I use my key to enter the storage to see a lot of my belongings gone everything thrown all over the place I step back I said no possible way how can this be the lock was locked. I approach the manager telling him What happened he did not looked shocked at all he hands me a brochure for a claim not feeling sympathy for me at all so I go back to my storage and I told a guy that was going to his storage he looked shocked he said his friend down the way previously got robbed as well but they cut his lock please be cautious dealing with this company they're able to unlock your lock without damage making you look like you stage it i'm a college student not into scamming I just wanna a safe place to store my belonging. The manager denied the claim got loud with the cops all signs of guilt. inside job I'm smart enough to know when I've been played this manager would never tell you if the storage has been robbed right next to yours Please be Conscious hopefully it won't happen to you it may have already you will never know if your lock is still locked This is a Warning read more

Scary when there is a strung out meth head is casually changing her "outfit" right in front of the glass walls of the office. I stepped inside and got an immediate creepy vibe from the group of strangers waiting to talk to Ryan. Initially, after chatting on the phone (FYI - hard to be removed from their constant marketing) I got the impression that our storage facility was also a campground for meth heads. However, I seemed to be in my own with that viewpoint as far as management was concerned, except another couple people waiting around. Any who--- all my alarms and red flag warnings were going full tilt while I stood there. I walked out and found another rental facility. The thought that we had some precious belongings be stored in a little space in the middle of chaos. read more

So far ao good. Great customer service when getting new unit. Very helpful

I just went in. Got a storage unit from extra space storage on West Steele Lane, Pamela T. What is the one that help me? She was very polite very important and informative. She was pleasure to talk to you with our needs in mind I would highly recommend her and extra space storage here on West Steele Ln. read more

fabulous service and fabulous prices! very well managed and helpful staff. half the price of other same-size units.

Affordable and staff is friendly, only thing I would change if I could is every time I open my unit it looks like a wind storm hit it up...a lot of dirt and debris in the unit. It could just be the location of the unit but I'm not sure how that much is getting inside. read more

This place should be avoided at all cost I know that if my unit has things missing from it then others are missing things too im not the only one and when you ask them for help about your unit being broken into the staff gives you attitude and won't help you in anyway what type of business is this I thought that if you are a storage business you would at least make sure to keep your units safe and secure but I guess you don't think that matters so then why would people want to pay the high prices you charge and that to you start out low and then after 3 months the rent skyrockets what a messed up way to do people knowing how people are out here struggling to make ends meet and if this place dont rob your storage unit then they will get you by robbing your pockets this place is not worth the headaches or the theft thats going to happen if you stay long enough avoid this place as best you can read more

Management and staff are well trained. Very helpful. Thanks to Pamela the assistant manager and Amir. Giving them 5

PLEASE AVOID this place worst one in this city they be all nice to you upfront so you can storage things in here then when you come and storage here they look at your things that you storage from their buildings that they live on they hide and do it trust me they do it if you look suspicious they would go inside your storage to see what you have then they will take everything that they want they will leave things so it doesn't look like it's them I had a storage here and they went through it I don't have proof but I know it was them they took what they want then lock my door back they didn't even want to help me with the looking at the cameras I had to ask them to look I feel like there is inside jobs at this place because real theifs would of let my door open they told me when I moved in their cameras are good that's why I moved in here then when someone goes in my storage and steals they said our cameras aren't that good like what DONT GO HERE read more

Great customer service! We've rented with Extra Space on West Steele Lane for the past year. Recently we took a bunch of stuff out & decided to transfer the rest to a smaller unit. I reserved the new unit online & Lamone was very helpful -- he called back right away to answer my questions & arranged the transaction so everything went smoothly and we were done in no time. I notice there are a few negative reviews from the past but we have never had any concerns about cleanliness or security at this location. read more

Avoid this place at all costs. I had a bunch of stuff stolen out of my unit and the staff were no help at all. It could've easily been an inside job, I don't trust these people at all. Drug addicts and homeless people are everywhere living out of their unit. There are tons of blind spots where cameras don't capture, including none in any of the hallways making this place not secure at all. Their contract you sign basically exonerates them of any responsibility of absolutely anything so they'll just hide behind it if anything happens. If you want a secure, safe storage unit, this is not your place. read more

I have significant concern about the security of my good and my personal safety at this facility. Within 24 hours of storing my first car load of goods, the lock was somehow removed and the only item of value was stolen. In addition, when leaving the facility, a person with a backpack was able to just walk in to the "secure" site. My unit is along a dark hallway so I feel at very high risk of an assault on my person. There is literally nothing in place to protect the customer from physical harm. When I raised this with one of the staff I was advise that they have had issues with customer safety. I appreciate the honesty but would expect proactive measures to be taken to protect customers. read more

I went to extra space storage to rent a locker! I must say Shawn was a very polite and professional about his job! It was very easy to rent from him, he explained everything from top to bottom! And didn't leave any cracks untouched, it was a very pleasant experience,and I suggest if you are gonna rent from extra space storage please go see Shawn over at extra storage! read more

Wow. This place deserves much better than one 1-star rating. If you want storage in Santa Rosa, there's a lot of places, but they're divided into two general clusters - along Santa Rosa Ave. in the southern reaches of town, then a little cluster of places up north around the Airway/Hopper/Piner area. For some reason I found the Santa Rosa Ave. places to be disproportionately staffed and run by rude people and mental cases, plus, y'know, Santa Rosa Avenue. So that leaves this cluster in the north. I've stored up here four different times in the last 6 years or so, and every time I ended up going to this Extra Space, primarily because of their pricing and their extended gate hours being much longer than anyone else (6 am - 10 pm). I've also found you can generally get a unit here for the same price that the other places are charging for one size smaller. I honestly don't know if California legally mandates some form of insurance on storage units. It does seem to be standard practice for a lot of places (at least the big chains) to require some form, though. What it breaks down to for me is that even with their mandatory $10 extra per month, the unit still costs significantly less for the size than anyone else nearby. Plus you get $2000 of automatic coverage. If the $10 sounds prohibitive, you can probably get some form of insurance through a private carrier that meets their requirements for a few bucks less. The staff over the years has been very good, and the current office staff is great. I have no worries about security here - they have a resident manager who lives right above the office. The place also isn't conducive to hobos using their unit as their daytime abode, and its in a quiet little area. Good as it gets in Santa Rosa. read more

This place has some top notch service. The management team has really gone above and beyond the call of duty. The team is FAR superior to the place I just came from, Storage Masters. Clean facility, flexible hours and great service. The last place had two out of three and their management style left something to be desired. I left because the condescending attitude from policy questions was just awful. PRO TIP: their internet specials offer better rates than in person. I am so happy about my switch I am writing about it! read more

Lamond, the Extra Space manager in Santa Rosa went beyond the call of duty to insure my move in went smooth. He solved a problem for me professionally and with a great attitude. read more

Pamela was fantastic. Very courteous, professional and easy to talk to. She answered all our questions and was even willing to take my wife and I to look around at different size units. Highly recommend, when we need storage ever we will return again. read more

Avoid this place. My daughter had her storage unit broken into twice and now she has to file a police report because of missing items. The surveillance cameras do absolutely no good because you cannot see right at the units in question. It is also very easy for someone to access through the gate by just following someone in. The people there have said they are dealing with this internally but I'm not sure they are. We have spoken with Sean and Ryan both to no avail. We are no longer there, but I would highly recommend going to another storage place. Oh and if you call the corporate office to file a complaint they cannot help you because it's a criminal matter. read more

~BEWARE!Been renting a spot here for 6 years and for the past 2 years it has reached its all time low!!Place is filled with a variety of folks hanging around all day and blocking isles to work on their vehicles!I have videos of the floors how dirty they are and a unit left open full of urine!I also have pictures and video of what looks like feces thrown on the ceiling!!When I spoke tonight with a man,he assured me that the "Masses are currently happy and have no issues".I will,obviously be moving out as well and as for safety and security for your items,good luck,that also has left in the past 2 years.I have sent emails to Corporate,HOPEFULLY they will come out to see for themselves!! read more

Wow!!! These folks go above and beyond. I love working with companies that treat you like you are family and do what they say they will do! Their storage units are clean, secure and easily accessible. Kuddos! Highly recommend them! read more

Easy Process, Secure, friendly people

DO NOT RENT WITH THIS COMPANY!!!! I am a return customer and though my previous rental experience with them was great this is a deal breaker. Never again. My boyfriend and I rented a unit together, it charges a joint account, I have the key, I get the bill. Yet I pull in to the property and my gate code is denied, go inside tell them my problem they ask "what's your unit #" I tell them and get this response "hope not cause' that unit was emptied" come to find out that someone else who was NOT listed as someone with access into our unit was given access. Better yet, they didn't think to even contact anyone on the list of people who ARE allowed access to make sure this is a legit person taking our things! My boyfriend is no longer in town, though it was not him who emptied the unit, they won't give me any information as to the whereabouts of my items. Saying my name isn't on the contract! Well....it may be in his name but its my address, my a email, my account that is billed. And MY STUFF. So unless you want your belongings stolen DO NOT USE THIS PROPERTY TO STORE ANYTHING YOU CARE ABOUT! They will apparently walk right up to your unit that you think is safe, cut your lock, and let your things drive away. Oh, then they won't help you until you've got a warrant or subpoena. Consider yourself warned. read more

The facilities are good and the staff is WONDERFUL! A good place for short-term (six months or less) storage. We've used it three years and the rate goes up every 6 months. As a result, starting this month (1/1/16), we will be paying 40% [!] more than we did when we rented. The Consumer Price Index has barely budged in that time and my income has gone up 0%. I'm pretty sure the Extra Space owners are not paying their employees 40% more than they paid them 3 years ago. I like this place but have to find a less rapacious company to deal with. read more

Extra Space Storage on W Steele Lane is an excellent option in the highly competitive storage space market. In particular, office managers, Samantha and Mark, are thoughtful, flexible, professional and personable. They will, and do, go out of their way to help you coordinate move in and out details, site access for moving company vendors, clean-up, etc. Additionally, the site is clean and secure with garbage bins! (a rarity at storage sites), security cameras, and exterior lighting for those dark winter afternoon storage unit sorting sessions. Prices are fair and can be negotiated. Keep up the good work! read more

I set up an appointment online, and immediately one of the location managers (Wyatt) called me back. He was very professional, helpful and nice to talk to. When we went in we where helped by the other location manager Mark, who also was very helpful, friendly and proffesional and we got set up with out storage. All units are drive up accessible and the facility is clean and neat. Very good experience so far! read more

Extra Space Storage is amazing! Reserving a space was easy, and the staff at the facility were so helpful and friendly! Wyatt at the Santa Rosa Ave, location gave me a tour of the grounds, which are very clean and secure, and I was able to see my space to make sure it would fit my needs before committing to anything. My first month is free, with no surprise charges, and the rate for the space is very reasonable! read more