Ok... 3 years ago when I was in need of a place to put my things, as a move was in order, I agreed to write 2 reviews for this company, in return for lowered rent. Since that time my rent has been raised 3 times, the staff has been rather rude and uncooperative more than a few times, and I have paid in blood for fees on several occasions. Though the rent has gone up, the site has not improved; there is still no way to guarantee my items won't be stolen as there are no actual cameras, merely pictures of them hanging from the eves of each building, the staff is not always onsite, and the sign-in sheet could say Charlton Heston and no one would notice. I do apologize for misleading anyone, it was merely for the sake of saving money in a time of need. Needless to say, this offer was extended to ALL NEW renters, and I have not seen the sign for it removed from the desk since 2011. read more

My normal feelings about storage facilities have not been good. I've always considered them a liability and on top of that, receiving poor service. This storage facility is a small complex, is easily accessible from hwy 101 and the best feature is their EXCELLENT AND ATTENTIVE STAFF. We've been customers of STORAGE PRO for several years now and highly recommend this local business. The staff are always available to listen and assist with any concerns about your property. Their rates are competitive but most importantly, they take care of your property as though it were their own. Theresa, the manager, is a top notch businesswoman and you will immediately notice the difference with this storage facility. HIGHLY RECOMMEND!!!!!!!!!!!!!! read more

The woman who manages is super nice and personal! I like that it's clean and well kept and all the hallways have lots of lights and light switches in more places than one to control them. Also, all the units have their own light which is really nice. The last place I had was kinda shady and the lights were dim and run on timers and the units had no lights in them. So if you were at the part of the hallway with no light right above you...you were in the dark. The only thing I don't like about the place is that you have to park your car and get out to sign in/out. A gate with a key pad seems a bit more secure. But overall I've had a great experience! Cheapest place in town too...best bang for your buck... read more

I had a very easy, friendly experience here. Easily made a reservation online and then showed up with my stuff within 5 days and they were very accommodating! The lady was very friendly and found me a unit that would be the best fit for me, reminded me to buy a lock, and quoted me a first months price even less than on the website! She even walked me to the unit and let me put my stuff in while she prepared the paper work, instead of just waiting. The prices are the best I've seen in the area and the units are very clean, well lit, safe, and easy to maneuver. I had an exceptional experience here and highly recommend it! The office even has complimentary cookies! read more

I have never had such excellent customer service from a storage company! They drop everything to help a customer in need and go the extra mile to meet YOUR NEEDS. The atmosphere is proffessional and pleasant barely describes it. Your moving woes are relaxed by the one on one service they offer. Don't look any farther, rates are more than competetive, facilities are clean and secured, customer service beats any I have ever had from a moving or storage company. They are owned by a larger firm with storage facilities all over the country call them for other locations. Thank you to Damien Chaplin, manager and facilitator of excellent customer service. read more

I had to move from one storage facility (way too expensive) to Lock It Up in the space of a day. There was a tragedy in my family and we had to store the deceased person's items. A friend called to reserve the space for me and we were there an hour later. I was crying and distraught and Teresa, the manager, handled everything for me compassionately and simply. The price was terrific and she made it very easy for me. I forgot my driver's license in her office and she tracked me down to return it to me personally. The space itself was clean and easy to access. I really had a good experience here when everything else was going wrong. read more

Although I have much experience with storage units, Lock-it-Up is the first one I have personally rented. I was surprised at how easy and smooth the registering and agreement process was. I have registered for websites that were more frustrating! Gary, I think his name is, was realistically professional; he didn't act phony or eager to sell me anything. The site is clean and had a minimalistic style in the buildings, which makes sense because it would be too costly to repair holes in the walls every other day. All-in-all I am very happy with my decision and will definitely recommend it to those on a search for a good unit. read more

Being a first time storage site user, I was unsure what to expect or what to ask for when choosing one. I called them to ask about some of their online specials and was very pleased with their customer service. Upon arrival to check it out i was given a tour of several space options, and was very happy with their pricing options. They have everything someone would need for storage (locks/boxes/tape/twine/etc), all fairly priced. They have had a sterling track record of safety and are very secure from what I can tell (cameras/gates/locks/multiple doors/etc). I would recommend them whole heartedly! read more

I have been at this storage unit for the last 14 years. Over this time I have always had the best customer service and found that everything is done right. The security of the property has put my mind at ease about the safety of my storage items. The property is kept clean, well light, and the hours of operations make this an ideal place to store your possessions. Over the years I have never found the managing personal anything but accommodating and helpful. At the present time, Theresa, is helping me and I am extremely happy with all transactions. Thank you! Elizabeth Coates read more

If you're looking for convenient storage in NW Santa Rosa right off 101, I'd like to recommend Lock-It-Up Storage on Airway Drive. I've been renting a unit there for over a year and find it very user friendly, affordable and secure. I go in and out as much as I want and find the staff knowledgeable, and accommodating, willing to spend the time it takes to make sure the customer is always satisfied. Clean, well lit and with a good security system, I suggest you check out their website and call them first before spending time looking elsewhere! read more

Very friendly and helpful people, the manager that was on duty was very nice, even gave me a special deal! Of all the storage places that I have done business with I have to say that this one is the best! Their is no gate code so you don't have to worry about entering the code, waiting for the gate to open, putting your code in waiting for the gate to open to get out. Also, the location is in a industrial area so seems very safe. Lastly, its not dirty and grimy like a lot of other places I have seen! I highly recommend this place! read more

My experience at this facility was great. The manager was immediately available and was patient to show me several different rooms to determine my needs. She seemed genuinely concerned with making sure I was happy with what I signed up for and that I understood how to best keep my belongings safe. Their prices were the most competitive I could find in the area. Their business hours work well for me and gaining access to our unit is very easy, only a sign in sheet at the front office. I would highly recommend this storage facility. read more

I'm very happy with my experience here at Lock-It-Up storage and the managers are great! I've been here a long time and I consider it a necessary extension to living in a small studio apartment. I hope that the owners stop raising the rent every year or I'll have to think of a new alternative to the convenience of having my treasures safely stored in my own walk-in closet. If it gets too expensive it will be time for a garage sale. Maybe it's time for a senior discount......? Thanks Martha and company for all you do:-) read more

I don't know who the white man in the ponytail is but he must really hate his job or life. He is the most rudest man. He is disrespectful and should not be working there with that type of personality. If I could rate this place a "0" i would just because of that one person. Not helpful at all and talks down to you like your nobody. Ugh sir you live at a storage building please stop and DO BETTER. ESPECIALLY when we renting a space and helping your business out!! I feel sorry for you. read more

Talk about storage at an affordable price! Also their friendly customer service and professional attitudes (Theresa you rock!) is the main reason I have been a customer for years. I am always impressed with the cleanliness of not only the outside of the place, but the inside as well. I am always helped immediately or within a moment. I highly recommend this place to any and everyone that needs storage on the North end of town in Santa Rosa. Positive Karma read more

Some of the friendliest people I have met since returning home to Sonoma County are Teresa, Irene and Gene, the staff down at "Lock it Up." I am always greeted with professional mannerisms, friendly smiles and all my storage needs are met at the most competitive rates in town, and just like Jessica D. mentions... the fresh baked chocolate chip cookie always bring a smile. I gladly give this establishment and friendly staff an excellent personal consumer rating. read more

There is a certain peace of mind when you know your "stuff" is safe and sound. I really like this facility and it gives me that feeling of not having to worry about my possesions. I know everything is well taken care of. The people who work there couldn't nicer. If your looking for a storage facility I recommend Lock - it - up in Santa Rosa. Ca. Roger Brasier # E120 read more

This is not only the best deal for storage locally, but the people who work there are friendly and competent. I was able to find the perfect storage space for my needs, and have been consistently pleased with the attention to cutomer service. I even go tehre to buy my packing supplies, rather than deal with lines at Wal-Mart etc! Plus, the fresh baked chocolate chip cookies on the desk always make me smile! --Tom M. read more

I have stored my belongings there for almost twenty years now. I would recommend them to all that seek their services. They are honest and very good people. They earn an honest dollar and I admire that the most about them. This company and it's practices are exactly what all company's should be molding themselves after. The world would be a better place. Lock-it-up Self Storage is number 1. Sincerely Cynthia K read more