We visited Storage Master on 3205 Dutton Avenue on Thursday and met with the manager, Suzi. She was…read moreinitially friendly and helpful. She showed us a specific 10x30 unit we liked and quoted us $219 per month, compared with the $199 rate shown online for a generic 10x30. We particularly liked the unit's location and the fact that Suzi lives onsite, which gave us some comfort from a security standpoint. She also told us that, under a new California requirement, storage contracts must disclose the maximum rate a customer could be charged during the first 12 months. We appreciated what appeared to be transparency. Unfortunately, everything unraveled once we tried to reserve the unit. Suzi told us that, to receive the $219 rate for the specific unit she showed us, we would have to make the reservation online because the price would be higher if we rented it in person. The problem was that the website would not allow us to select or reserve that specific unit. My husband therefore made an online reservation for a 10x30 so that we would at least have a reservation in place, and then called to make sure it could be applied to the unit Suzi had shown us. Unfortunately, he was unable to speak with Suzi because she was not "on duty," so he was instead routed through StoragePRO's centralized customer service and an onsite employee named Danielle. Over the weekend, he was bounced between centralized customer service and Danielle. By then, the price for the same unit had already increased from $219 to $249. Danielle initially resisted taking a message for Suzi, insisted she could handle the issue, and then ultimately said there was nothing she could do. My husband called again on Monday. The price for the exact same unit had now increased again, to $279, just days after we had been quoted $219 in person. He again asked for Suzi to call us. She never did. I finally reached Suzi on Wednesday. Her first response was that "corporate" sets the rates and she could do nothing about them. After I explained that we had followed her instructions and tried to reserve the unit online immediately after our visit, but the website did not allow us to select that specific unit, she agreed to email corporate to see if she would be able get us the rate she initially quoted for the unit we wanted. She said she would get back to me early the next day. She didn't. When I had still heard nothing by that afternoon, I left her a message. Again, no response. So, within a few days: * We were told we had to reserve online to receive the quoted $219 rate * The online system would not let us reserve the specific unit we had inspected * The price for that same unit then went from $219 to $249 to $279 * We were repeatedly passed between centralized customer service and onsite staff * Multiple requests for a call back were ignored * A promised follow-up never happened * Even a follow-up message after that missed commitment received no response This was before we had even signed a contract or moved a single item into the facility. That is the biggest red flag of all. Once a storage unit is full, customers have very little practical leverage because moving everything again is expensive and disruptive. If this is how pricing and communication are handled before they have your business, it does not inspire confidence about what happens afterward. We decided to walk away and give our business to a storage company that actually seemed interested in renting us a unit, provided a written quote for the specific space we inspected, and understood that responding to and communicating with prospective customers is part of the job. Storage Master and StoragePRO gave us every reason to believe the pricing problems and communication failures would only get worse once all our belongings were inside and moving elsewhere became difficult and expensive.

I used this storage place for about 6 months and it was FABULOUS! Susie the manager was so friendly…read moreand helpful in every way! She and her staff made it so EASY to move in...and to move out! It is clean, organized and so affordable. I highly recommend this place. Someone was always in the office and ready to assist. The billing was easy and effortless. THIS WAS A GREAT EXPERIENCE!

Ryan, I can't say enough about this person. Professionalism is an understatement. Ryan is the…read moredefinition of customer service with value. Very quick to respond to questions and requests. Makes the leasing process easy and simple. Ensures safety and security on and around the premises. I highly recommend if you're looking for an office, parking or yard space to contact Ryan. I guarantee you will not be disappointed.

Great location, clean , and everyone friendly. You looking for an office or space to lease this is…read morethe place.

Let me start out by saying this is the best storage place I've rented at, yet. The owner, David is…read morea great person, businessman, and runs a well organized storage facility. He is very fair in his pricing structure and very good when communicating with his customers, which is a big deal to me as a business owner myself. If you're looking for a quiet, clean and safe storage facility I highly recommend Cotati Rohnert Park storage.

This is a clean, reasonably priced storage facility. In my two years of experience in assisting a…read morefamily member with management of their storage unit, and having several occasions to speak with David I, like so many others, found him to be uncommonly kind and helpful. I would not hesitate to store anything over there, and it would be, by far, my first choice. Great members of the community!

I got a deal signing up and prepaid the first 4 months. Now apparently the first month not prepaid…read morethey have begun charging me the normal rate. Usually rates are good for a whole year. I feel duped.

I used Extra Space Storage on Martin Ave for about 7 months to store some items after we helped…read morefamily move across the country. The price was reasonable, the drive up units were so convenient, the facility was secure, and Becky in the office was SO HELPFUL. I'd definitely use the facility again if I needed to.

These guys are amazing. Love, Love, Love them. Kind, friendly, caring, and very helpful. These guys…read moreremind us that we are all here to help each other. If the world operated the way these guys do it would truly be more beautiful on every level. Prices are excellent. Facility a lil old school which I love. If you want an amazing experience and everything easy as can be this is your new storage place.

Using a small one with my mom and it has been great. Open all the time basically and the employees…read moreare super friendly! I would definitely get my own when my mom is done using hers.

Started with a decent rate. Then they upped the charge, then again. I called, they lowered the…read moreprice, then a little bit later, it's increased again. Finally after paying $122 for way too long, I went and moved my stuff out. Then, I went to their website to see the prices for my size unit, 5X5. Guess what they're charging now?? Less than $100!! When you screw over your existing customers, you lose customers. I would have liked to keep the unit, but not at the $122 rate when any Joe Schmo can walk in off the street and pay almost half of what I'm paying for the same unit. Crazy bad way to do business. If the price of a 5x5 is X amount of dollars, then charge X amount of dollars, from everybody, all the time. The price for the unit, should be the price for the unit. It shouldn't change. How can my 5x5 unit be $122 for me, when they're not even showing a 5x5 unit on the website for $122???? Robbery, go elsewhere!!

Honest professionalism & adequate customer service at the very least!!! Gave me a unit inside (not…read moredesired) 2nd floor (nd). $313....3 months later, $100 increase! No notice in app-email-or text...."we mailed a postcard"!!!! I moved out! They aren't even decent enough to credit the over contract amount!!! Horrible. Same size unit across town $140

I honestly have to say that this place is perfect. Linda, the office manager is great --…read moreprofessional, friendly, easily approachable & answered all of my questions. I liked that there was a good sized area to turn a 5th wheel around in, especially when it comes to maneuvering in & out of the RV parking area. I also liked the fact that there are security cameras everywhere, high iron fences, the place is pristine & very well kept. Also, they have indoor, climate-controlled storage lockers as well. It's also very convenient with the closing time at 10 PM for tenant access. I'm really glad I chose to store my rig here!

Frank began my unit rental with wonderful thorough professional service. Even when there was a…read moresystem glitch he overcame the obstacle and made sure I had a unit. Linda completed the move in process and was terrific and so kind. The location is safe & clean. Most of all the staff is impeccable! Thank you so much for taking such great care of me & my needs.

I had nothing but pleasant competent service here. Been renting a unit for around 5 months. Easy…read morereservations. Clear instructions. Auto billing. The introductory rate was great! Then it converted over to a reasonable (for the area) monthly rate as they explained would occur. The only thing I would have liked better is to make the rental signing contract process quicker. Perhaps allow the customer to fill it out prior online. It seemed to take a long time in person. But this is an issue with corporate. Covid protocol was followed.

The manager was awesome showing me the facility to see the available units, then promptly secured…read morethe unit we wanted to rent. Moving in was extremely easy, and he explained the entire process. I recommend using his business.

Pacific Mini Storage in Cotati has been the perfect place to my furniture…read more The area is clean and easy to access. Cherly, who is at the office is very helpful and courteous and is ready to help with any questions you have. I am very pleased with the service for my storage unit is the very secure and safe. I strongly recommend Pacific Mini Storage. Carol from Portola Valley, CA

Cheryl at Pacific Mini Storage in Cotati has been very kind and helpful to us through the process…read moreof needing two storage units and then combining them into one unit. Needing to store your belongings can be stressful and having someone like Cheryl running the office is great.

Lois at Stor All is about the nicest person you will ever meet. This is the place to choose for…read morestorage and for truck rental as they are ethical and will fulfill their promises. i had to make a number of changes and last minute at that, and Lois was as courteous and as accomodating as could possibly be. This is the place! Especially after dozens of HORRIBLE experience with UHAUL---stay away from UHAUL and choose Stor All and you will be taken care of!

These people are so outstanding. Our reservation wasn't honored at a much poorer facility and after…read morea nightmare 500-mile drive in a broken truck, we had to scramble for a new place to store our stuff until we moved in. Not only were the Santa Rosa Stor-All units bigger, they were a better price too. As if that wasn't enough, they honored a deal we had with a totally different company and gave us our first month free. It was so above and beyond! They also let us know that our stay was prorated, so we would only pay for the days we stayed over a month, AND they'd let us borrow a truck for 24 hours for free to move our things out. We are so happy we found them!