They used to be (at least up to May of 2025) very friendly and reasonable people. Now at least one…read moreof the managers is a real KAREN; no people skills whatsoever. Arrogant and entitled. I suspect ownership changed, but that is no excuse. I guess the new owner's mantra is money, money, money and I don't care how they are treated. Really, really, sad. Have been with them for 16 years.

I have had a unit here since 2016. the good: the managers…read moreare all round good people, nice, helpful, pleasant. Place is clean and secure. (hence the two stars) the bad: whoever actually owns it now (it's changed hands at least once in the last two years) are total scvmbags. Rent goes up at least once a year, force you to buy their useless insurance (if you don't already have homeowners). Looking forward to vacating.

NEW I have been leasing an office space here for the better…read morepart of 2023. Ryan Phillips is the onsite Director Operations and does a terrific job. He communicates well with tenants on any issues that may affect us. He fixes issues quickly and has made a number of improvements. I occasionally enjoy the food truck that Ryan contracted to come onsite! Its actually really amazing food especially when I dont have time to leave the office to find something in town. This is a well run place if you need an office or large secure yard for equipment. Location is really ideal. Easy on/off the 101 freeway.

Ryan, I can't say enough about this person. Professionalism is an understatement. Ryan is the…read moredefinition of customer service with value. Very quick to respond to questions and requests. Makes the leasing process easy and simple. Ensures safety and security on and around the premises. I highly recommend if you're looking for an office, parking or yard space to contact Ryan. I guarantee you will not be disappointed.

Let me start out by saying this is the best storage place I've rented at, yet. The owner, David is…read morea great person, businessman, and runs a well organized storage facility. He is very fair in his pricing structure and very good when communicating with his customers, which is a big deal to me as a business owner myself. If you're looking for a quiet, clean and safe storage facility I highly recommend Cotati Rohnert Park storage.

This is a clean, reasonably priced storage facility. In my two years of experience in assisting a…read morefamily member with management of their storage unit, and having several occasions to speak with David I, like so many others, found him to be uncommonly kind and helpful. I would not hesitate to store anything over there, and it would be, by far, my first choice. Great members of the community!

I used Extra Space Storage on Martin Ave for about 7 months to store some items after we helped…read morefamily move across the country. The price was reasonable, the drive up units were so convenient, the facility was secure, and Becky in the office was SO HELPFUL. I'd definitely use the facility again if I needed to.

Jean Marie provided exceptional customer service. She was vedy professional, kind, empathetic, and…read morevery helpful. She was very time efficient and helped me out with my situation. Thank you so much. I will definitely be retuning back to this establishment.

I've been a customer at Storage Pro Redwood Self Storage for many years, and I honestly can't say…read moreenough good things about this place, especially Mike and Angelina. Mike, the manager, and Angelina, the assistant manager, have both gone above and beyond for me time and time again. Anyone who's lived in Sonoma County for a while knows how important it is to find businesses you can actually trust, and this is one of them. Mike and Angelina are professional, kind, and genuinely care about the people they serve. Whether it's answering questions, helping solve an issue, or just being consistently reliable, they make the entire experience easy and stress-free. The facility is always clean, well-managed, and feels secure, exactly what you want when storing your belongings. It's rare these days to find people in customer service who take real pride in their work and treat long-term customers with respect, but that's exactly what you get here. If you're in Sonoma County and looking for a storage facility you can rely on, I highly recommend Storage Pro Redwood Self Storage. Mike and Angelina truly make the difference.

Honestly it's amazing here. I have been in service with Extra Space Storage and never thought to…read morechange until I got here. They have amazing protection, amazing friendliness, and amazing Gatorade!!! lol They will see me again next summer!!!

Started with a decent rate. Then they upped the charge, then again. I called, they lowered the…read moreprice, then a little bit later, it's increased again. Finally after paying $122 for way too long, I went and moved my stuff out. Then, I went to their website to see the prices for my size unit, 5X5. Guess what they're charging now?? Less than $100!! When you screw over your existing customers, you lose customers. I would have liked to keep the unit, but not at the $122 rate when any Joe Schmo can walk in off the street and pay almost half of what I'm paying for the same unit. Crazy bad way to do business. If the price of a 5x5 is X amount of dollars, then charge X amount of dollars, from everybody, all the time. The price for the unit, should be the price for the unit. It shouldn't change. How can my 5x5 unit be $122 for me, when they're not even showing a 5x5 unit on the website for $122???? Robbery, go elsewhere!!

Honest professionalism & adequate customer service at the very least!!! Gave me a unit inside (not…read moredesired) 2nd floor (nd). $313....3 months later, $100 increase! No notice in app-email-or text...."we mailed a postcard"!!!! I moved out! They aren't even decent enough to credit the over contract amount!!! Horrible. Same size unit across town $140

I honestly have to say that this place is perfect. Linda, the office manager is great --…read moreprofessional, friendly, easily approachable & answered all of my questions. I liked that there was a good sized area to turn a 5th wheel around in, especially when it comes to maneuvering in & out of the RV parking area. I also liked the fact that there are security cameras everywhere, high iron fences, the place is pristine & very well kept. Also, they have indoor, climate-controlled storage lockers as well. It's also very convenient with the closing time at 10 PM for tenant access. I'm really glad I chose to store my rig here!

How are they gonna go from charging $70/month to $160 with no warning or explanation as to why my…read morerent tripled? They said we sent you an email. Yeah you guys send me like 10 emails a week you think I check them all? Oh and this is after my unit was burglarized and I told them who did it and then found out that person had rented a unit there in order to burglarize my storage and they still did nothing. They wouldn't file a police report or even stop renting to the criminal because they don't have cameras so they couldn't prove it. So if you want to pay hundreds of dollars without your knowledge or consent so that you can get robbed and have no legal rights to take action you should go here!

I had nothing but pleasant competent service here. Been renting a unit for around 5 months. Easy…read morereservations. Clear instructions. Auto billing. The introductory rate was great! Then it converted over to a reasonable (for the area) monthly rate as they explained would occur. The only thing I would have liked better is to make the rental signing contract process quicker. Perhaps allow the customer to fill it out prior online. It seemed to take a long time in person. But this is an issue with corporate. Covid protocol was followed.

The manager was awesome showing me the facility to see the available units, then promptly secured…read morethe unit we wanted to rent. Moving in was extremely easy, and he explained the entire process. I recommend using his business.

Pacific Mini Storage in Cotati has been the perfect place to my furniture…read more The area is clean and easy to access. Cherly, who is at the office is very helpful and courteous and is ready to help with any questions you have. I am very pleased with the service for my storage unit is the very secure and safe. I strongly recommend Pacific Mini Storage. Carol from Portola Valley, CA

Cheryl at Pacific Mini Storage in Cotati has been very kind and helpful to us through the process…read moreof needing two storage units and then combining them into one unit. Needing to store your belongings can be stressful and having someone like Cheryl running the office is great.

First time customer....treated w/respect, great service and great price...and I needed the free…read moretruck and that was a nice surprise. They took extra care and I needed it....highly recommend.

These people are so outstanding. Our reservation wasn't honored at a much poorer facility and after…read morea nightmare 500-mile drive in a broken truck, we had to scramble for a new place to store our stuff until we moved in. Not only were the Santa Rosa Stor-All units bigger, they were a better price too. As if that wasn't enough, they honored a deal we had with a totally different company and gave us our first month free. It was so above and beyond! They also let us know that our stay was prorated, so we would only pay for the days we stayed over a month, AND they'd let us borrow a truck for 24 hours for free to move our things out. We are so happy we found them!