I highly recommend Lakeville Mini Storage. I have rented from them for ten years. Diana is…read moreprofessional, efficient, very kind, and all around amazing. I really appreciate her! She deserves ten stars. There is a man that works on her days off who is really nice and cheerful and seems so happy to help with anything. The maintenance guy is great too. They take care of their customers. The rates are reasonable and I haven't had any property damage. I am happy with everyone there and feel the buildings are safe and secure. It is easy access through the gate and for the units. Hours are good. Highly recommend!

Staff is great and ready to answer any questions you may have…read more Rented a unit for about 7 months! Good experience

Well, this review is overdue by several weeks. I was looking around for storage facility and came…read moreacross expressway self storage in Rohnert Park. From the time I called in the friendliness and customer service was top-notch and very genuine. I personally appreciate this as a consumer, no matter what business I'm dealing with. They talked about my needs and pricing and how they operate and it was super helpful. No pressure from the reviews and pictures I felt and my phone call. I felt comfortable to do everything remotely in securing a unit with the idea once I needed needed it after office business hours I would be able to access and use it I went in person after my phone call and again the personalities of both employees super friendly and helpful and the facility facility is very clean. I feel like my stuff is safe here pricing is very competitive. I'm a very happy customer. Communications are excellent. Do yourself a favor and check them out. Thank you.

Traci is just wonderful and super helpful. Great personalized and fairly priced place.read more

First time I've ever had to use a storage facility. Checked out a bunch but really liked this…read moreplace. Really big area with lots of room to drive right up. GREAT value:price. Very clean & well maintained. David, the mgr dude, is just too cool. He was exceptionally fair & went out of his way to make things really work for me!

Let me start out by saying this is the best storage place I've rented at, yet. The owner, David is…read morea great person, businessman, and runs a well organized storage facility. He is very fair in his pricing structure and very good when communicating with his customers, which is a big deal to me as a business owner myself. If you're looking for a quiet, clean and safe storage facility I highly recommend Cotati Rohnert Park storage.

We visited Storage Master on 3205 Dutton Avenue on Thursday and met with the manager, Suzi. She was…read moreinitially friendly and helpful. She showed us a specific 10x30 unit we liked and quoted us $219 per month, compared with the $199 rate shown online for a generic 10x30. We particularly liked the unit's location and the fact that Suzi lives onsite, which gave us some comfort from a security standpoint. She also told us that, under a new California requirement, storage contracts must disclose the maximum rate a customer could be charged during the first 12 months. We appreciated what appeared to be transparency. Unfortunately, everything unraveled once we tried to reserve the unit. Suzi told us that, to receive the $219 rate for the specific unit she showed us, we would have to make the reservation online because the price would be higher if we rented it in person. The problem was that the website would not allow us to select or reserve that specific unit. My husband therefore made an online reservation for a 10x30 so that we would at least have a reservation in place, and then called to make sure it could be applied to the unit Suzi had shown us. Unfortunately, he was unable to speak with Suzi because she was not "on duty," so he was instead routed through StoragePRO's centralized customer service and an onsite employee named Danielle. Over the weekend, he was bounced between centralized customer service and Danielle. By then, the price for the same unit had already increased from $219 to $249. Danielle initially resisted taking a message for Suzi, insisted she could handle the issue, and then ultimately said there was nothing she could do. My husband called again on Monday. The price for the exact same unit had now increased again, to $279, just days after we had been quoted $219 in person. He again asked for Suzi to call us. She never did. I finally reached Suzi on Wednesday. Her first response was that "corporate" sets the rates and she could do nothing about them. After I explained that we had followed her instructions and tried to reserve the unit online immediately after our visit, but the website did not allow us to select that specific unit, she agreed to email corporate to see if she would be able get us the rate she initially quoted for the unit we wanted. She said she would get back to me early the next day. She didn't. When I had still heard nothing by that afternoon, I left her a message. Again, no response. So, within a few days: * We were told we had to reserve online to receive the quoted $219 rate * The online system would not let us reserve the specific unit we had inspected * The price for that same unit then went from $219 to $249 to $279 * We were repeatedly passed between centralized customer service and onsite staff * Multiple requests for a call back were ignored * A promised follow-up never happened * Even a follow-up message after that missed commitment received no response This was before we had even signed a contract or moved a single item into the facility. That is the biggest red flag of all. Once a storage unit is full, customers have very little practical leverage because moving everything again is expensive and disruptive. If this is how pricing and communication are handled before they have your business, it does not inspire confidence about what happens afterward. We decided to walk away and give our business to a storage company that actually seemed interested in renting us a unit, provided a written quote for the specific space we inspected, and understood that responding to and communicating with prospective customers is part of the job. Storage Master and StoragePRO gave us every reason to believe the pricing problems and communication failures would only get worse once all our belongings were inside and moving elsewhere became difficult and expensive.

I used this storage place for about 6 months and it was FABULOUS! Susie the manager was so friendly…read moreand helpful in every way! She and her staff made it so EASY to move in...and to move out! It is clean, organized and so affordable. I highly recommend this place. Someone was always in the office and ready to assist. The billing was easy and effortless. THIS WAS A GREAT EXPERIENCE!

Main Street Moving moved us from Mill Valley to the Oregon Coast, and eight years later we asked…read morethem to move us back to the North Bay. No hesitation whom we would entrust our "stuff," only Don R. and The Gang. As expected, they showed up timely, (un)loaded carefully, assembled some difficult items with a smile, and overall are a TEN on my scale. We haven't used their storage facility yet, but as we are screeching up to a major remodel, it looks like we will be calling MSM soon. That's the reason why I find myself on this website. Don't hesitate to go with the best, Main Street Moving & Storage.

My extended family has used Main Street Movers three times over the past two years: one move from…read moreone residence to another in the same town, one move to a neighboring county, and one out of state. With three separate experiences under our belts, I have absolutely no hesitation in recommending Main Street Movers. On time, efficient and courteous, with no damage to anything. Five stars -- yes, as good as it gets! UPDATE: We just used Main Street Movers again, two and a half years after my last review, and had another fantastic experience. These guys should be training all the other companies. Excellent!

Susie and Lilli are amazing! From my first contact over the phone to the present, they have been so…read morehelpful, friendly and available for my storage needs. They maintain one of the cleanest storage facilities I have ever seen; one visit in mid October, Lilli was canvassing the grounds, picking up trash as she walked amongst the units. And they are always available in the office when I have questions, can't remember or find my gate code, etc. AND their rates are affordable!! Do yourself a favor and check out this storage gem in Sebastopol Rd.!

Suzy puts work in here. I enjoy our conversations she has a great attitude she's helpful, kind…read moreand a real HUMAN!!! thanks suzy for keeping up with the needs of many and your multi tasking woman super power abilities. keep up the good work

One of the cleanest facilities I have come across. Not to mention, it is family owned and the most…read morereasonable prices around. Much cleaner and accommodating than the nearby "Public Storage" which is just a chain who doesn't care about their renters. Dianne in the front office is super helpful and kind. The only downside is that they are usually pretty full and I had to wait for a larger storage unit when I outgrew my first smaller unit.

RODENT infested!! DONT RENT here!! Please view the nasty…read morepictures! People don't put their valuables in storage and unknowingly get them ruined by rodents! New beautiful 10x13 rug ruined and many other items in boxes! WHO has time to go thru everything and deep clean or dispose of it ...??? And attitude of management said many items ( during my understandable rant) "well what am I suppose to do about it??" Really! It's your job to get this under control!! Not only my unit 59C BUT I witnessed another one very close by that was infested!! Don't take this chance!! It's NOT worth it! There's many other storage businesses that will treat you a lot better and actually give a damn!!!!

I am writing this review as a customer of this self storage since 2014. I am going to name the good…read morethings before the bad because I do respect them for allowing me to have a space there for so many years but I have to say my peace about my overall experience. Firstly if I was ever late they always made sure to give me a call. I did appreciate that as life these days moves so fast it's hard to keep up. I may have been late once or twice but I ALWAYS paid. (Even during the entirety of corona virus.) which brings me to my next positive. The front desk woman who usually is almost always there on the property has always been a very kind soul. She ALWAYS goes out of her way to communicate for the lack of (her management) and accommodates everyone as well. If it wasn't for the front desk woman I probably would've left much sooner than I did. I always enjoyed speaking to her... Now I must warn folks about this next part because as a customer who paid for so many years I believe constructive criticism is needed for a successful business to thrive. In the beginning in 2014 I paid 55$ for a small unit with the gentleman who owns the place. Back then that was a very reasonable price. I believe I moved up in size and that was 99$ for years. Last month when I paid for that said unit it was 109$ without my knowledge...apparently they (management) had sent me a letter in the mail notifying me CERTAIN units would be up charged. While I understand California is not easier to live in as the days go on I believe it would've been much better if someone had called me to tell me exactly why my CERTAIN unit was being up charged instead of a sneaky letter in the mail. So I decided to take my storage out that month and the management was so greedy they didn't even mention to me that they SHOULD pay me back for the days I wasn't in the unit anymore (about a week). When I asked the manager women (I am assuming Mark's Wife) if I could leave a small single table in the unit because my car was full of stuff from packing up she quite rudely replied "YOU CANT LEAVE THAT HERE." Not even a thank you for all the years I paid them. I sincerely feel bad for anyone who has to work with that woman. Last thing I will say is that 10am - 4pm hours are literally the worst times for a storage unit to be open. Some people have to work and those hours are terrible. Please change them to at least 7-7 for gods sake. It's very hot in Santa Rosa in the summer & the current hours are downright cruel to be in if your storage unit is directly in the sun. Anyway I wish I could give my experience a better review but I couldn't let this slide. I hope this place can sort itself out for that woman in the front. She has worked too long and hard to get cut short because of how rude her "management" is. Take care!

This place is awesome. Its well managed with great communication, excellent front staff that know…read moreyou unlike the bigger more expensive places, zero issues and the best rates around! Our needs were multiple units in different sizes. We were accommodated wonderfully! Thank You storage care Ps they even have snacks up front in the office incase yourself or your kids wore in need of a snack as sometimes things happen.