Excellent service from courteous staff. Employee went above and beyond to supply me with all the…read moreboxes and packing material I needed.

This place is clean safe secure. Ted was absolutely the…read morebest helping me. Thank you for your service Ted. He made me feel welcome and appreciated. I would rent here again with no worries.

I'm so happy I decided to check out their rates and storage facility. Their office is conveniently…read morelocated on Grant Ave., in downtown Novato. If you buy supplies there, they give you a discount if you have a storage space with them. Their personal service makes a stressful process a lot nicer:

Manager Kris efficient and honorable. Great service and…read morefacilities. Thank you.

I was too flustered to get her name but either your lovely employee or perhaps the owner helped me…read morein my time of need without a pause or expectation of anything but helping a fellow person in need. This isn't about the storage facility per se but just the absolute kindness that was displayed. I had found myself with a popped tire and pulled over to deal with it she came over without hesitation offering her help and guidance to change my tire, when many others passed by (as most would do) she took time out of cleaning up the area just to help. Not sure of your name but I hope you see this and I hope your kindness is paid back and then some. Thank you so much for helping this exhausted overwhelmed mother in her time of need!!

These guys are awesome. The storage units look great. The 5…read morestars go to the customer service provided. Nino is an excellent manager and extremely helpful!

I had an excellent experience with A Friendly Storage Place! The staff ( especially Tracy and Ron)…read morewent above and beyond to make the entire process smooth and stress-free. They are professional, friendly, and incredibly accommodating, especially during some unexpected extenuating circumstances. Their willingness to work with me and make special accommodations truly showed how much they care about their customers. It's rare to find a team so understanding, responsive, and dedicated to providing outstanding service. The facility itself is clean, secure, and well-maintained, but it's the exceptional staff that really sets this place apart. I highly recommend this storage facility to anyone looking for reliable service and genuinely caring people. I have been renting multiple units from them for years now! E.Robbins

Quick response and clear with pertinent information, thank you, Ron. He provided me with details…read morequickly.

Very helpful staff. Evan was helpful and knowledgeable. Convenient location as well. They even have…read morerental trucks! Well done!

I just vacated a storage unit after 7 years and I have to say this was one of the nicest storage…read moreplaces I've ever been. I have had several units before. The people are so friendly and helpful, Peter especially, as my brother had just passed away and I was loading all of his stuff into storage. The place is so clean and the access is easy I could pull my truck very close to my unit. There are dollies nearby to help you load and unload, it's air conditioned and there is a clean bathroom available. The fees are very reasonable. If I needed another storage space again I would definitely go back there. I give 5 stars!

Josephine at the Public Storage in Novato, CA. was very professional and helpful for my move-in and…read moreall related business transactions. She even hunted down a moving cart for me on a busy day. Highly recommend.

1 Star I have been a…read morePublic Storage customer since 2023, and the constant rent increases have finally driven me to leave. I started at $129/month. Since then, my rent has increased as follows: $129 $146 $177 $208 $219 $252 and now $292/month. That means my monthly rent has gone from $129 to $292 in about three years -- an increase of more than 126%. What is especially frustrating is how frequently these increases occur. The first came after only about six months, followed by additional increases roughly 9 months, 12 months, 9 months, 3 months, and 8 months later. I understand that businesses occasionally need to raise prices, and a reasonable annual increase would be understandable. But repeatedly increasing the rent on an existing customer to this extent is excessive. A unit that was affordable when I moved in has more than doubled in price. At this point, I have had enough and am moving my belongings elsewhere. If you are considering Public Storage, I strongly recommend that you do not base your decision only on the advertised move-in rate. Ask what you can realistically expect to pay after 6 months, 12 months, and two years. My experience shows that the initial price may bear very little resemblance to what you will eventually be charged.

I don't use this place. I am not intimidated strikes me a sketchy business because I didn't reach…read moreout to post this review

Mason and Marian help me find the perfect unit for my needs also it is super convenient for them…read moreto have U-Haul right there at the property Marian was beyond helpful with showing me the process since I was new to renting a van. Mason was great at helping me with my reservation.

The folks who work there are pleasant and responsible and my unit's contents are in good condition.read more

I like this place. It's cheap but there's no elevator and the lights are spotty. They also don't…read morehave a computer so their record keeping might not be up to date concerning payment.

Sarah called me left a vm to inform me my code was working when it was not so I had to call…read moreCorporate Office and he had to give me a different number. I got to run around and I had to come back to her location to try to get another number and they blocked me out which prevented me from a timely move out Also, she used her phone to record me without my permission which is invasion of privacy.

Good luck trying to get ahold of anyone if you need assistance with your unit. I called 3 times,…read moreleft 3 voicemails, and stopped by in person---all to no avail. Their live agent chat is also useless. I'm very disappointed in Public Storage *editing to say that I was ultimately able to get in touch with them and they were helpful

Ryan, I can't say enough about this person. Professionalism is an understatement. Ryan is the…read moredefinition of customer service with value. Very quick to respond to questions and requests. Makes the leasing process easy and simple. Ensures safety and security on and around the premises. I highly recommend if you're looking for an office, parking or yard space to contact Ryan. I guarantee you will not be disappointed.

Great location, clean , and everyone friendly. You looking for an office or space to lease this is…read morethe place.