Not sure about the complaints, but it worked like a Swiss watch for me. Make a reservation…read moreon-line, show-up, get the vehicle, re-fill the gas, and bring it back on time. This is pretty much what I was expecting to do, and the manager at the desk was very friendly -- let me swap a cargo fan for the pick-up I had reserved, after I realized a van would be easier.

I wasn't planning on leaving a Yelp! review, but after the call I just received from the manager, I…read morewill now. I rented a box truck here and just to be succinct about the experience: unfriendly service (couldn't be bothered if you asked any follow-up questions), rentals are in various states of disrepair, and the price per mile is exorbitant. But the reason for this review is because I left customer feedback through U-Haul (you receive a follow-up email from U-Haul to leave feedback about your rental experience) and because of the negative feedback I provided, the manager called me to inform me that I was "uneducated" and "I would not be served at their location anymore." I mean, I was never planning on going back there anyway; there's better and cheaper U-Haul locations in Marin County. I just wanted to give everyone a heads up that my experience with this location was negative, and if you feel like leaving customer feedback about your rental experience through U-Haul, be prepared to receive a rude and condescending call back from the manager.

Amazing! I had heard good things about them and have purchased supplies from them for years, but…read morethis takes the cake. I needed to find a storage locker for my son; they didn't have anything available but Andree actually helped me not only find a competitive place, but looked through my list of items and suggested the size locker I would need, recommended a specific competitor, then followed up with me to see if everything went OK! With Terrific customer service , which I won't forget!

They were extremely helpful, beyond professional, and went out of their way to help in every…read morepossible way. I will always come back here since I visited others that were clueless, unhelpful, and not professional. Everyone at Bellam was amazing. Their prices are extremely reasonable. Thank you for taking care of your customers so well.

5-Star, 5-Diamond Service at Postal Annex in Novato, CA! Marc was great!…read more If you're in the North Bay and need reliable postal services, be sure to stop by Postal Annex on Diablo Avenue in Novato any day during the week! My family recently visited to get passport photos taken, have documents notarized, and mail everything out. The gentleman working on Wednesdays was extremely efficient, detail-oriented, knowledgeable, and professional. He made the entire process smooth and stress-free. When you find a business that delivers this level of customer service, it deserves to be recognized. If you need passport photos, notary services, or mailing assistance in the North Bay, I highly recommend this location. Excellent service, attention to detail, and a great customer experience!

Top notch postal services and more! Customer oriented for those requiring an extra level of…read moreprofessionalism. Or if you care to add your own "special touch," self service smooth as SMART.

Best ups store ever. They never nickel and dime you like the downtown one, and they are always…read morekind & helpful. Updated review. Still fantastic service over and over again. This is our store:)

Sign says they open at 830a but they don't actually open. Several times I've been there hanging…read morearound for 15-20min with other people wondering when they actually open.

Absolutely. Delivery and pickup went without a hitch. They even try to accommodate a day early…read morepickup but I was still sorting through stuff. Much appreciated their effort. I'd rent moving boxes from this business again.

What a wonderful service! They dropped the moving boxes off, and pick them up on the other side, so…read morethere's no mass of cardboard and paper. Everything stacks well in the home and in the truck. Sarah (ZippGo) was patient and kind and helping me figure out the right package for our needs. All members of the team were friendly and professional.. I would definitely use them again.

Excellent service the staff are very professional. I recommend the UPS store at Northgate.read more

Great service, too bad the able-bodied customers constantly park in the disabled space, typical…read moreMe-rin attitude of me first above all else. Certainly not the staff nor owners fault. The staff is efficient and cordial

-- FRANK! Three Little Words That Restored My Faith in Customer Service!…read more After a particularly frustrating week of encountering one obstacle after another, I walked into this UPS Store with my husband, carrying a large, awkwardly shaped package that needed to be returned. I came prepared. Packing tape in my pocket, scissors, shipping labels, and paperwork in hand. All I wanted to know was whether the original shipping carton would be acceptable or whether I'd need to repackage the entire thing. That's when we met FRANK. Frank took one look at the package and cheerfully assured me that the original box was perfectly fine. Wonderful! Finally, some good news! I thanked him and explained that we'd just step aside to finish preparing everything. And that's when Frank said three extraordinary little words: "I'll do it." And HE DID! He took the paperwork, trimmed it, attached the shipping label, slipped the required documentation into the package, and handed me my receipt. No fuss. No excuses. No unnecessary complications. Just a cheerful gentleman who saw something that needed doing and DID IT. We even had a delightful conversation about his San Francisco upbringing and his family's Sicilian roots. I told Frank right there that this was first-class customer service, something I haven't encountered nearly enough lately. But I wanted to say it publicly, too. FRANK, YOU ARE AN ABSOLUTE GEM! You probably thought you were simply doing your job. But after the week I'd experienced, your kindness, cheerful attitude, and willingness to help meant more than you could possibly have realized. You turned what I expected to be another frustrating errand into the most pleasant customer-service experience I've had in ages. And to the management of this UPS Store: You have an exceptional employee in Frank. Please recognize him for the wonderful way he represents your business. I walked in expecting another hassle and walked out smiling. FIVE STARS FOR FRANK! Thank you for reminding me that genuine kindness and outstanding customer service still exist.

I needed a notary quickly for my 91 year old mom who is in so much pain she can barely walk with a…read morewalker . Loading her into a Car and traveling is extremely tiring and painful . Because this was a walk in notary, we parked and I had her wait in car to check out the wait time etc. Frank , John and Jessica could not have been more considerate . They had me wait until Frank , (the notary ), was ready. I introduced myself and Frank started gathering up stuff . I was a little puzzled? He said "I'm going out to your mom" OMGoodness I could not believe the kindness being bestowed on us . Tears in my eyes Frank sat in the drivers seat of my car, and was soo sweet with my mom. He made sure she knew what she was signing, gently took her thumb print and notarized our document . The manager, Jessica was the person who authorized this kind move, and John covered the workload while Frank was helping my mom. I can only pay this kindness forward . There are not words to explain how much this meant to us. PLEASE GIVE THESE WONDERFUL PEOPLE. YOUR BUSINESS THEY ARE GREAT HUMANS !

The crew sent to pack, the day before the move, was great! The day of the move those guys worked…read moreharder than any group of workers doing any job, ever. The value for the packing and moving was excellent! They even provided boxes for us a week before the move, and are going to pick up all the boxes as we empty them. Don't call any other company.

Rocky's Moving did an outstanding job moving and setting a 6'×6' Marvin picture window for my home…read morerenovation. This wasn't just another window--it was an enormous, heavy piece of glass that had to be handled with incredible care. The crew was punctual, professional, organized, and clearly knew exactly what they were doing. They protected both the window and my home throughout the move, and everything went smoothly from start to finish. I wouldn't hesitate to recommend Rocky's Moving for any oversized or specialty move. Outstanding work!

Firstly their fees are above market price and the have a 4 hour minimum charge so if you move takes…read more3 hours you pay for 4. They also requirement payment in full at the time of booking. So they arrived without the keys to open the back of the truck so they had to wait for their boss to bring the keys. Then after they loaded the took what I assume was a 70 minute lunch break because when I called to see where they were they said they finished loading 40 minutes ago and they were taking another 30 minutes. Conveniently this mandatory break postponed their driving time to coincide with peak hour traffic turning a 50 minute drive into 2 hours. They arrive at 12:00pm to start loading this exact move was performed by another company 12 months early and was completed in around 3 hours. This move took until 5:30 pm. They turned a 3 hour job into billed me for 5:30 hours. I was furious because I had been waiting for them to arrive for around 2 hours. They talked to their manager and he offered me a discount which I understood to be a reduction in price to $350 after having paid around $750. However they ended up charging me an additional $350. When I called to discuss this they claimed that was a reduction in what they should have charged me!! This experience was ridiculous and wreaks of unethical business practices. I definitely do not recommend doing business with them.

From the owner: Trust us to make your move feel like a breeze; we're skilled in all aspects of relocation from…read morepacking to unloading.

AMAZING service!! can't say enough about how positive my experience was. Frank was helpful, prompt…read morein responding and answered all my questions, with ease and clarity. The young men who did the moving were fabulous. They were extremely polite and well intentioned. They did everything well. They also listened if I had any concerns. They were efficient and fast but also calm and grounded. (great combo with the stress of moving). They finished far sooner than I expected, again efficient and consentaneous. I do not have expensive things or furniture, but they treated everything as if it was. I would feel very comfortable handing over my precious or expensive items to them. My only regret is my own in not having them move everything I had, I left stuff for me to do afterwards due to me not getting things done in time. My bad. I highly recommend them and would use them again!!

The crew that moved us was great and they overcame obstacles presented by the delayed departure of…read morethe residence we were moving to. They took excellent care of our furniture and other possessions overnight and were flexible with the next day delivery. Very cheerful and efficient! We recommend them!