This place is clean safe secure. Ted was absolutely the…read morebest helping me. Thank you for your service Ted. He made me feel welcome and appreciated. I would rent here again with no worries.

Nice enclosed area, clean and a restroom is available. Good security. Manager is super friendly and…read morealways helpful. I like it here better than other local storage yards. Price is reasonable but just received notice of a price increase after 6 months. It's happening everywhere so I will have to tolerate it. All in all a good facility.

I'm so happy I decided to check out their rates and storage facility. Their office is conveniently…read morelocated on Grant Ave., in downtown Novato. If you buy supplies there, they give you a discount if you have a storage space with them. Their personal service makes a stressful process a lot nicer:

I was moving out of the area and the truck I ordered was too small for all my stuff. I needed a…read moretemporary storage unit until I could get settled and retrieve the rest if my stuff. The staff was awesome, considering it was all last minute. As it turns out, I needed the space for more than six months. Once my son cleared out the space, I gave notice and once again the staff was on top of it. If I still lived in Novato, I'd use it again.

I had a great interaction with the manager, Anne. Helpful, friendly, and clearly knowledgeable…read more Plus, easy in and out with great security

These guys are awesome. The storage units look great. The 5…read morestars go to the customer service provided. Nino is an excellent manager and extremely helpful!

Quick response and clear with pertinent information, thank you, Ron. He provided me with details…read morequickly.

This place lives up to its name. My own experience, alongside many that I see here online...is that…read morepeople ABSOLUTELY LOVE this place...and IMO, for VERY good reason. There is so much I could say in the so many ways that this place and it's staff made me so very comfortable "going with them"...from start to finish. Moves are stressful. And this team made it SO EASY (e.g. stress reduction immediately, from the first call to A Friendly Storage Place). If you are lucky enough to come across this gem of a business during your time of need for their services...support them! Go with these guys. (But know this...they go above and beyond, to support you better.)

This has to be the best storage facility by far. Clean, well run, and affordable. I forgot to give…read morethe 30 day notice when I moved out, and they refunded my rent as soon as they re-rented the unit. They didn't have to do that. I cannot say enough good things about Heirloom Storage.

Who moves in the middle of a pandemic? Me, but it wasn't my idea. I had a very good experience…read morerenting a truck from here a little while ago, so I called to make a reservation which they gladly made for me. Later I realized I'd forgotten to ask how much it was, so I called back. Wait for it. (You know UHaul is $19/day.) Wait for it. Their price had skyrocketed to $199/day. Um what??? Good service is good service, but I saved $180 and went with Uhaul and it was fine. I hate surge pricing!

I was shocked to have my storage rent increase 100% in one year…read more They don't care about their long-term customers. They care about gouging, and no notice is given. Most people cannot move out at the drop of a hat. I will never rent from them again.

Public Storage is a total racket. They charge you one price when you first start and then up at…read moreevery few months $40. Being adjacent to a wetland many of their units leak leading to mold issues. My unit became infested with moths they did nothing about it. They're hard to reach rarely on the facility. The elevator feels like it's gonna break down every time you're on it. I will get out of there as soon as I have a place to put my things and never use them again.

I've been a customer for a couple of years now and have rented vans and trucks in the past. I agree…read morewith other reviews, it is true they are not clean, clean and I swept crumbs off the seats and wiped away dust on the dashboard, etc to make it manageable for myself. However, the trucks drive well, discounts can be found, and the back of the trucks are clean. I find Empire Mini Storage to be the least expensive storage provider in Marin. The location is in Bel Marin Keyes and is a safe environment. Someone lives above the office and someone on site after hours. There is a stream that runs next to Empire, and during atmospheric river events, they have not flooded. Although standing water does accumulate near the back doors. My unit is on the first floor and I worry about flooding. Knock wood, so far, there has been no seeping water or flooding. The location is near "open space" and I worry about cridders. I have not seen droppings however there are several traps along the walls. Bird droppings accumulate during summer months when the birds nest in the corners. I sometimes worry about the birds attacking me as I walk by and the feather dust falling in my eyes. So far it is manageable. Once in, I use the other door. One concern I have is the extra fees. A pre-lien fee is charged if you are one month late on rent. I do think the pre-lien fee is a class action suit waiting to happen. There is also a late fee that management will waive under certain circumstances. The online website works well to pay your bills however, sometimes it doesn't take my payment method and phone payments have their limitations as you have to have your card on file for it to be used. I change my debit cards frequently and have to drive to the location to fill out the paperwork once again. I chalk it up to visiting my stuff and cycling it out. Overall, I am happy with the location, the service, and the staff.

UPDATE: Just received a call from the Manager who apparently didn't like that I left an honest…read moreupdated review (I had even upgraded from a 1 star rating to a 3 star). So, he basically stated that if the cab was not dirty that I would not have been charged and didn't like that I took pictures. So, what's the point of their checkout process asking if the truck is clean and if not, we have to post pictures. He didn't like my public review. He then proceeded to tell me because of my review, I could take my business elsewhere. LMAO - uh, okay! I really like (maybe) the new manager, he's been very accommodating after having no other choice but to try this place again - on top of only being a few blocks from our warehouse. We still utilize Uhaul at a minimum of 4 rentals per month (not always at this location). Other than San Rafael and Santa Rosa, this is now becoming our primary given the location. My only forewarning is this Uhaul doesn't inspect cleanliness before you rent. Twice now rented out a truck that was filled with debris, and I wasn't going to take the hit for it. First time, the guy basically told me they are not Uhaul and don't clean. I was very explicit, then don't expect me to bring it back clean because I'm not going to clean after someone else nor get penalized for it. Several occasions they nit picked us ... and guess what? Just picked up another Uhaul with pistachio nuts all over the floor. Lady inside "swept" it claiming she got it all and the cup holder ... nope. Found more nut shells and crap in the cup holders. TAKE PICTURES!!! They'll be the first to charge you, but won't clean up after the prior renters who leave trash everywhere.

The folks who work there are pleasant and responsible and my unit's contents are in good condition.read more

I like this place. It's cheap but there's no elevator and the lights are spotty. They also don't…read morehave a computer so their record keeping might not be up to date concerning payment.

It's a great place to store your stuff but definitely go organized and clean it once a month…read more There's a rat issue I've noticed and it's been destroying my stuff. I don't know if anyone is having issue there. But I am. But overall it's a good place and it's secure with a keypad.

Good luck trying to get ahold of anyone if you need assistance with your unit. I called 3 times,…read moreleft 3 voicemails, and stopped by in person---all to no avail. Their live agent chat is also useless. I'm very disappointed in Public Storage *editing to say that I was ultimately able to get in touch with them and they were helpful

Ryan, I can't say enough about this person. Professionalism is an understatement. Ryan is the…read moredefinition of customer service with value. Very quick to respond to questions and requests. Makes the leasing process easy and simple. Ensures safety and security on and around the premises. I highly recommend if you're looking for an office, parking or yard space to contact Ryan. I guarantee you will not be disappointed.

Great location, clean , and everyone friendly. You looking for an office or space to lease this is…read morethe place.