I needed a notary quickly for my 91 year old mom who is in so much pain she can barely walk with a walker . Loading her into a Car and traveling is extremely tiring and painful . Because this was a walk in notary, we parked and I had her wait in car to check out the wait time etc. Frank , John and Jessica could not have been more considerate . They had me wait until Frank , (the notary ), was ready. I introduced myself and Frank started gathering up stuff . I was a little puzzled? He said "I'm going out to your mom" OMGoodness I could not believe the kindness being bestowed on us . Tears in my eyes Frank sat in the drivers seat of my car, and was soo sweet with my mom. He made sure she knew what she was signing, gently took her thumb print and notarized our document . The manager, Jessica was the person who authorized this kind move, and John covered the workload while Frank was helping my mom. I can only pay this kindness forward . There are not words to explain how much this meant to us. PLEASE GIVE THESE WONDERFUL PEOPLE. YOUR BUSINESS THEY ARE GREAT HUMANS ! read more

This store is hit or miss. Sometimes there is a line to the door. Other times there is no one there. Even when I was the only one in line it took a few minutes for the person behind the desk to help me. read more

I had such a great experience at our local UPS shop #2464. In a small town, customer service really matters and Andrew and Jessica absolutely delivered. From the moment I walked in, I was greeted warmly and treated with genuine care and attention. Andrew and Jessica went above and beyond to help me with my photo copying needs, taking the time to explain my options and making sure I understood everything. What really stood out was Andrew and Jessica's patience, kindness, and willingness to go the extra mile, something you don't always find these days. It's clear they take pride in serving their community, and it shows in every interaction, not just mine but with the other customers I saw. I will definitely be returning for future copying, packing and shipping needs and highly recommend them to anyone looking for a reliable, friendly service in our town of Novato. read more

Friendly staff, great service, and music at a moderate level. What's not to love? I've shipped a lot of stuff from this store and it's always a pleasure. Keep up the good work! read more

Went to the UPS store yesterday to ship a hat to Alaska. Prior to paying I asked how much it would cost. Granted, this was a baseball that was ~3+ ounces to be sent to a friend. $88 dollars for the cheapest route. No way I'm paying $88 dollars for a $15 dollar hat. Went to the post office today. Stuffed the hat into a package and again asked the price of shipping. SIX DOLLARS $82 DOLLARS CHEAPER. This is modern day robbery. I expect the owner to respond to this saying something like: "thanks for your review, we value your business. We strive to provide the best customer service as possible and due to inflation our prices have increased". On and on we go. $88 dollars vs $6 dollars is taking advantage of the public. Sad read more

Robbery Alert!! They just charged me $5.21 to print 1 piece of paper!? I always ship from the one off Neve Street and when you email them something and they print it for you it's around $1.25 or $1.65. They charge $5.21 for one piece of paper please avoid using this location at all cost! She tried to say the computer usage when I didn't even use their computer. I just emailed them a piece of paper and they printed it. read more

This is my local UPS store. I've been coming here for years. They hold all my packages when I'm ready to come get them. Whenever I have an odd shaped or big box I come here. The boxes are high quality but a little pricey. I've had them package up huge boxes for me and all items are always delivered undamaged. I love the staff they're super nice. Yesterday I needed to ship my mother a cell phone, I already had the UPS label and need the phone boxed and shipped. I trust them so much I just left the label and phone cause they were a little busy I knew it would be packaged and shipped that day. If you need anything boxed up and you don't have time, or have an odd shaped item that needs to be shipped they will take care of you. PS Jessica is the best. read more

Thank you, John, who expertly with a box cutter cut down and squashed down my two very large boxes I was sending to my daughter away at college in another state with clothes and whatnot. You saved me some money (in this inflationary time) and I appreciated you going the extra mile for me. I didn't even know about that little trick! But it required some effort which you gladly helped out! read more

My experience at UPS stores has always been very transactional, but Andrew went above and beyond when I came in for some help shipping packages. I'll be back anytime I have returns to make or things to ship out. Thank you, Andrew! read more

In my previous post from 12/2/2021, I commented on how the employees at the UPS store on 7th street are truly intentional in their attempt to provide each customer who comes into the store with quality service. I had to stop in the store this evening and I can say without a doubt the quality of the service at the store remains. I especially wanted to give a shout out to Jessica who was practically running behind the service desk to try and take care of customers as quickly as possible so they could get on with the rest of their day. She was working HARD and doing it all with a smile. read more

I had a huge and complicated set of shipping returns and the staff here went over and above to handle what could have been really difficult. They were patient and super helpful. I was really impressed!! read more

Sent out the documents with tracking, at the office there was a new employee who was helping, manager was to high to help, Jessica so she could not focus, documents lost, fist they told me docs will be delivered at the end of the day, second it's lost. Opened investigation, will see what happen. read more

This is my go to UPS Store. It is in a strip mall so parking is easy. I come here whenever I have Amazon returns. The staff is always friendly and the store is kept clean. I never stay more than five minutes since they are quick to scan my returns and I am on my way. It is convenient that they are open on Sunday's until 3pm since most UPS stores are not open at all on Sunday's. read more

A young man named Lewis was so polite, kind, courteous and friendly. I brought my elderly client in with large packages to return and he was really helpful He was also professional I was impressed by his attitude and professionalism. He did a great job. I think he deserves a raise and promotion. If I had a business I'd want Lewis to be in charge. I'm not a relative or a friend. I never met him befor. But he really made our day. read more

The staff was very helpful in getting my passport photo during a busy moment at the store. I'd give 5 stars if the older man who works there hadn't been so short with the employees. It's unpleasant for everyone when you see people being treated with an unnecessary lack of patience read more

My mom went in this morning around 9am to send a package. She's never had to send something out before and was unfamiliar with the process. The two girls were so rude and impatient with her. She was unaware of the charges for boxes and didn't realize she had to package them herself after she paid 30+ dollars. This UPS store should remind their employees the importance of kindness and patience. Instead of losing your patience at 9am and throwing attitude towards an older lady, you can be patient and help her. We will never return to this store. read more

Use this great store every time I need mailing, copies, and return go backs. Friendly and professional staff, and kind owner. He jumped in and made copies for me without my asking. Highly recommend! Good hours also. read more

I needed a notary and with SIP my bank refused to help me, but they referred me here. The first time I went in I was told it would be 30 minute wait as they had several live fingerprint scans ahead of me. I went back a few days later and was assisted promptly. $15.00 for single notary, not bad. It is located in a strip mall by DMV, so during "normal life" parking can be a challenge. read more

This location needs to hire more carefully. I wasted 15 minutes with a gal who was clueless and didn't care, handling the simplest Amazon return. I even provided a pre-printed return label. Finally her colleague stepped in, scanned the bar code, and spared me further delay. The challenge here seemed to be both training AND attitude. read more

My go-to UPS store. Always reliable and efficient, not to mention they are very patient and under good management. The staff are always kind, you don't get that kind of service everywhere! read more

My daughter dropped a package to be returned and it disappeared. It Never made it to its destination. It had a value of around $200 . Their employees claimed they knew nothing about it. We spoke to the kid that took the package - he "didn't remember her"she remembered him. Really shady. Communicated to the owner and nothing was done. Said he had a "conversation " with his employees and they said they knew nothing about it and their security cameras didn't go back that far. They took advantage of my daughter, took the package and claimed they never saw it. Lessened learned. Do NOT trust this local UPS Business with your packages or returns. They are NOT honest. read more

I had a bear of a shipping order. Heavy boxes shipped internationally, lots of custom forms. Jessica rocked it. She was fast, courteous, patient and professional. This store is a gem. So appreciate good customer service. I witnessed not so nice customers and she took great care to help them even though they were rude and childish. The other employee, I forgot her name, was also amazing. This is my go-to for shipping packages. To whomever owns this UPS store, I would invite you to give them raises. They work hard and deserve it! read more

Jessica the manager is always super helpful, patient and professional. Every time I go to mail a package, the people who work there are always so quick and helpful. I really appreciate the work they do. read more

This place is great! It's clock full of friendly, diligent, and conscientious employees! Very unexpected, but much appreciated! Parking sucks, but I'm not afraid to walk so it's all good! read more

I use the UPS Store quite often because I buy and sell on eBay a lot. Normally I go to the one in Greenbrae or the one in Ignacio. But I started working in downtown Novato and thought it would be more convenient to go to this location instead. However they really nickel-and-dime you for every single thing that other UPS Stores provide as a courtesy. Such as printing out labels or taping a label to a box. They charge for this! Which is frankly just crazy and they're very unapologetic about it. Perhaps it's because they're right next to the DMV and probably get asked for free prints all the time. I can understand wanting to make sure that the people who are using your services are actually customers and not just people looking for a free printer. That said, I think it's pretty obvious when somebody walks in with a giant box and a label in their hand that they're a customer. And the idea that they would charge $1 per package for a "handling fee" when all they do is add a couple pieces of Scotch tape. Or $3 to use their computer to print a label, when they can do it faster themselves and takes no real effort on their part. It is just cheap and unwelcoming. It's pretty standard practice at businesses such as the UPS Store and FedEx Office for shipping labels to be printed as a courtesy regardless of the source. Whether they are from the customer emailing the label to the store or the label being generated at the store. It seems absolutely insane to me that they want to charge for these services that every other store considers a courtesy and an essential part of customer retention. Every other UPS Store is happy to do it as a courtesy or just let the customer do it at one of their self-service workstations. It's just a shame because they're so close to my work. But for now on I'll continue going to Ignacio or Greenbrae. read more

Novato ups on 7th street is amazing. Wonderful customers service. Organized and accommodating. I have a ups store one minute from my house but I drive across town for this amazing service! Very clean and workers are prepared for everything. I high recommend visiting the 7th street ups store read more

Jessica the manager helped me out and I gotta give a shout out to her and this store for being a great experience. She was thorough, patient, and nice the whole way through and I had some pretty ridiculous demands such as getting an engraved sign that said "please call me daddy" and stayed professional. I wish all UPS stores had people running them like Jessica. Thanks! read more

Really terrible customer service! A worker there named Bob was very unhelpful and rude to me. Never going to this location again, the UPS store in Ignacio it much more friendly and willing to help you. read more

Today I visited the store and was helped by a man named Marques. It was very busy in the store and it didn't seem to phase the level of customer service he provided. There was a older woman picking up a heavy package and he offered to assist her with it, she declined, but it was a very sweet offer. Each person he helped in front of me received speedy help but didn't seem like he was pushing them out the door. He was thanked me for waiting, was very personable, and quick. I don't usually send nice reviews unless the person was above and beyond. Marques has great customer service skills and deserved some kudos. read more

By far the best UPS I've been to! Excellent customer service and I love the fact they are really following the COVID19 rules! Makes it safe for everyone! The staff there is AMAZING! read more

I am surprised to see bad reviews. Every time I come to this location - I always have a very good experience. They explain everything to me and take their time helping me when I need help. I would like to leave a good recommendation here because I think they deserve it. I live nearby so I come here very often, I am not a random person. I live in Novato for many years. Anyways, thank you guys for all your help every time! May God bless you! read more

This location seems to have the least trained attitude challenged staff I have ever come across at a UPS store. Simple requests get challenging responses and staff are only partially trained on the scope of work. It appears like the branch owner works behind the scenes and it looks like a really toxic work environment. Even though I live in Novato and this location is closest to me, I choose to drive to San Rafael for shipping, notarizing, finger printing and avoid this location at all costs. read more

Unfortunately when there is one bad experience with a UPS store, you almost hesitate to try another - in this case, I'm glad I did. What I found with this location is an owner who truly wants to partner with customers. Takes the extra step in accomplishing what I felt was a big task and out of my experience. I had to ship a chest and certainly frustrated on how to do it. The owner encouraged me to come on in even though it was 10 min before their closing. He had an employee helping me bringing it in, to the other employee explaining to me how freight shipping works as I had other large items about to be sold. This process was seamless and the staff truly know their job, AND most importantly, they do it with a smile with such care. They've taken what I felt was a burden to figure out to fully trusting their experience and knowledge so now I may just focus on the "sale". I will amend this later with the names as it's important to give proper recognition, but I'm doing this at 4am and too lazy to grab their business card out of my truck. I look forward to this relationship! read more

I mailed a letter to Denmark on Monday July 27 and it arrived Wednesday July 29 at 11:17 am I am very impressed with your service thank you read more

Best UPS store i ve been into!! Very friendly, very helpful! I went in with several needs, they took care of every single one, keeping me organized and with all the tracking receipts I need. Again excellent customer service!! read more

Being a senior, and not computer savvy by any means, I get intimidated by the entire return process of going into a store to sent a package back. I went into this UPS location needing help printing the label to go on my return. The staff were really helpful in showing me how to email a copy of my label to that store, how to print it and then affix it to my package. Although I was a bit confused by the entire process, one staff person in particular, named Alicia, was so patient in making everything easy and streamlined. At a time when everyone always seems to be in such a hurry, the staff at this location were efficient, knowledgeable in how to help customers, and very friendly. I was grateful for their help. read more

I HATE this store. The few times I have had to use them they are mean and awful to me and I will never go there! When returning on Amazon scroll down and it gives an option to drop off anywhere DO THAT and don't go into this store read more

Rudest people ever. I'll go to the city before I return to this pkace. Went in to return package with label from HP to recycle ink cartridges, all taped together. Instructions were you can send as many as 8..I had 3. Woman rudely says "I can't take them" other UPS places have taken them. She just kept saying I can't take them. I've come in here to have photo take also again rude,rude rude attitude. Well they won't be seeing me again. Update immediately went to staples and the pleasantly took it. read more

I needed some documents notarized. Poor customer service, and no guarantees on their work. The documents had to be redone. They don't have the expertise needed. I recommend you use a title company; similar cost, but more experienced. read more

I always take my Amazon returns here and love the customer service here, there is one newly hired person here that is so not into helping or even giving good customer service! He has attitude and the others I love! Too bad they hired this guy, he sent one of my returns to wrong address but I'm not the type to make big deal about it. read more