I am so grateful for associate Louise at store 150 also known as Ignacio Mini Storage located in…read moreNovato,CA. I came into Ignacio Mini Storage very discouraged and ready to end my contract. Louise was able to find me a new storage unit that was more in my price range. It is because of Louise and her excellent customer service that I am still a customer with Ignacio Mini Storage. Thank God for good people!

I have been a longtime unit renter at Ignacio Mini storage and have found the management staff to…read morebe very responsive and flexible which is exactly what you want and need. I highly recommend Ignacio Mini storage!

The Manager at this location was so Nice I love how she treated me during my process Thanks so Much…read moreMs. Josefine but she showed good customer service to me I'm glad I chose this location for my things Thanks

I was shocked to have my storage rent increase 100% in one year…read more They don't care about their long-term customers. They care about gouging, and no notice is given. Most people cannot move out at the drop of a hat. I will never rent from them again.

I'm so happy I decided to check out their rates and storage facility. Their office is conveniently…read morelocated on Grant Ave., in downtown Novato. If you buy supplies there, they give you a discount if you have a storage space with them. Their personal service makes a stressful process a lot nicer:

I was moving out of the area and the truck I ordered was too small for all my stuff. I needed a…read moretemporary storage unit until I could get settled and retrieve the rest if my stuff. The staff was awesome, considering it was all last minute. As it turns out, I needed the space for more than six months. Once my son cleared out the space, I gave notice and once again the staff was on top of it. If I still lived in Novato, I'd use it again.

I had an excellent experience with A Friendly Storage Place! The staff ( especially Tracy and Ron)…read morewent above and beyond to make the entire process smooth and stress-free. They are professional, friendly, and incredibly accommodating, especially during some unexpected extenuating circumstances. Their willingness to work with me and make special accommodations truly showed how much they care about their customers. It's rare to find a team so understanding, responsive, and dedicated to providing outstanding service. The facility itself is clean, secure, and well-maintained, but it's the exceptional staff that really sets this place apart. I highly recommend this storage facility to anyone looking for reliable service and genuinely caring people. I have been renting multiple units from them for years now! E.Robbins

Quick response and clear with pertinent information, thank you, Ron. He provided me with details…read morequickly.

I've been a customer for a couple of years now and have rented vans and trucks in the past. I agree…read morewith other reviews, it is true they are not clean, clean and I swept crumbs off the seats and wiped away dust on the dashboard, etc to make it manageable for myself. However, the trucks drive well, discounts can be found, and the back of the trucks are clean. I find Empire Mini Storage to be the least expensive storage provider in Marin. The location is in Bel Marin Keyes and is a safe environment. Someone lives above the office and someone on site after hours. There is a stream that runs next to Empire, and during atmospheric river events, they have not flooded. Although standing water does accumulate near the back doors. My unit is on the first floor and I worry about flooding. Knock wood, so far, there has been no seeping water or flooding. The location is near "open space" and I worry about cridders. I have not seen droppings however there are several traps along the walls. Bird droppings accumulate during summer months when the birds nest in the corners. I sometimes worry about the birds attacking me as I walk by and the feather dust falling in my eyes. So far it is manageable. Once in, I use the other door. One concern I have is the extra fees. A pre-lien fee is charged if you are one month late on rent. I do think the pre-lien fee is a class action suit waiting to happen. There is also a late fee that management will waive under certain circumstances. The online website works well to pay your bills however, sometimes it doesn't take my payment method and phone payments have their limitations as you have to have your card on file for it to be used. I change my debit cards frequently and have to drive to the location to fill out the paperwork once again. I chalk it up to visiting my stuff and cycling it out. Overall, I am happy with the location, the service, and the staff.

UPDATE: Just received a call from the Manager who apparently didn't like that I left an honest…read moreupdated review (I had even upgraded from a 1 star rating to a 3 star). So, he basically stated that if the cab was not dirty that I would not have been charged and didn't like that I took pictures. So, what's the point of their checkout process asking if the truck is clean and if not, we have to post pictures. He didn't like my public review. He then proceeded to tell me because of my review, I could take my business elsewhere. LMAO - uh, okay! I really like (maybe) the new manager, he's been very accommodating after having no other choice but to try this place again - on top of only being a few blocks from our warehouse. We still utilize Uhaul at a minimum of 4 rentals per month (not always at this location). Other than San Rafael and Santa Rosa, this is now becoming our primary given the location. My only forewarning is this Uhaul doesn't inspect cleanliness before you rent. Twice now rented out a truck that was filled with debris, and I wasn't going to take the hit for it. First time, the guy basically told me they are not Uhaul and don't clean. I was very explicit, then don't expect me to bring it back clean because I'm not going to clean after someone else nor get penalized for it. Several occasions they nit picked us ... and guess what? Just picked up another Uhaul with pistachio nuts all over the floor. Lady inside "swept" it claiming she got it all and the cup holder ... nope. Found more nut shells and crap in the cup holders. TAKE PICTURES!!! They'll be the first to charge you, but won't clean up after the prior renters who leave trash everywhere.

It's a great place to store your stuff but definitely go organized and clean it once a month…read more There's a rat issue I've noticed and it's been destroying my stuff. I don't know if anyone is having issue there. But I am. But overall it's a good place and it's secure with a keypad.

Good luck trying to get ahold of anyone if you need assistance with your unit. I called 3 times,…read moreleft 3 voicemails, and stopped by in person---all to no avail. Their live agent chat is also useless. I'm very disappointed in Public Storage *editing to say that I was ultimately able to get in touch with them and they were helpful

The gate is constantly breaking and I got stuck inside the lot with a group of other people, unable…read moreto open the gate. We waited ages for security to come. The phone number listed on the gate isn't even current. This would be terrible if it had happened just once, but I have learned that this has happened to multiple people before. Totally irresponsible of Landing Court to leave people in this unsafe situation, literally stuck inside a lot with no way out, and others without access to their vehicles.

I have been renting multiple spaces @ Landing Court for almost 20 years. Very pleased with the…read morecentral location, ease of access, automatic gate & keys! Most of all, extremely safe & clean:) Fantastic storage yard! The staff has been wonderful! Very responsive and professional. Landing Court is an affordable storage yard in central Marin County. Highly recommended! Dave Erdmann erdmannscape.com

They don't answer the phone. There is no posted hours of operation. They don't even return your…read morecalls. This place is a joke

We have had a horrible experience with Deer Island Storage. Our storage unit let in considerable…read morewater, causing significant damage to everything on the floor. So many of our belongings have been ruined. It is poorly managed - they only work in hardcopy and don't use email. We experienced multiple billing errors that ultimately required someone to go in person to resolve them. If you care about what you are trying to store, I would recommend someplace else. Don't risk it.