Josephine at the Public Storage in Novato, CA. was very professional and helpful for my move-in and all related business transactions. She even hunted down a moving cart for me on a busy day. Highly recommend. read more

Incompetence from the word go I called the Public Storage on April 17. It was leaking in my unit and 157 After. I had moved from another unit that had a leak in s building. Never heard back from corporate for three weeks and Josephine said Donald agreed we had problem with leak but there was no solution to fix or move out in timely manner because Josephine rented out the unit we discussed in this emergency. Josephine. Then insisted I move into another with falling fiber glass and rat i destroying walls and eat infested same wall next to one another had infestation. Josephine came and took pictures late. April said she'd get back to me and she never did it took picture the corporation three weeks before they did not do anything and by that time it was already flooding and I wasn't getting access to my unit so after they cleared up the home dude Rent they wanted me to file a new contract Flooding from ac unit for a month and leaks ok waving a stench that would evaporate next morning that started late but Josephine denied she had a problem and finches never saw and no one tells her anything she allowed the drip to fester until I had to figure it out by that time can you excuse from Donald Sabanano was since it wasn't active and they tried to resolve it. They didn't resolve anything if they resolved that they would've fixed the leak. Also environmental protection agency told him to fix it and they didn't fix it. It turned to a flood by the Fourth of July so if they're saying they don't resolve it with me they also didn't resolve it with the environmental protection agency. We had an open report. I called environmental protection agency to help but this public storage did not fix the leak snd it flooded my unit in the Fourth of July Only resolution from Donald was two 5x5 that were climate controlled Sorry, having a leak in my unit I had for a few years in April. Didn't hear back from the district manager in three weeks and they told me the company has audacity to tell me that they try to resolve something and later that month Dan Sabina told me in May that there was no problem that his people came out and there were no leaking pipes so I decided to stay in that unit because he didn't have any units available except for maybe two 5 x 5 so we were gonna wait for a 10 x 10 and we had a mutual agreement but what happens on June 10 after heading up in my unit for two weeks he forgot to grant me access I started to see flooding coming out of the unit next to me so I called him on June 11 and he didn't tell his property manager, but I did call the Public Storage company and I told him that I had flooding into my unit and nobody ever called me to inspect it. Nobody said let's move it tomorrow and somehow Neil Callaway is under the impression that I just didn't call him back. I must've called Donald Sabanano many times. I got one message from property manager. Josephine wanted me to sign a new contract. Pay a bunch of fees to move me and that's what we required to move me out and I said oh no I don't know you. I don't have to sign into contract. I can do a transfer so I didn't hear anybody from anybody for a while and the Donald Sabanano said it's rare that they rarely have any 10 by tens in a unit that I wanted and I didn't want to stay in the same building where there's rats I've had two rat fest infestations and I didn't want to stay in the building. The building has had now four leaks daily flooding and two rat infestations and I said I don't wanna stay in this building except for there was one unit for me to do an immediate transfer and Josephine rented out that unit, however your Regional VP Neil Calloway is under the impression. Everybody's just doing their job and they're calling. They've tried to call me and I'm not calling them. No I must've called them several times. I've got one call from Donald Sabanano but he never made an appointment. He didn't tell me the price. He didn't tell me when it was available or anything. He just left an erratic message. Anyhow, I got one message from him. I tried calling him back. He leaves me erratic messages to call him back, but I can never reach him and Josephine. The property manager says the same thing nobody ever tells her anything and even if I call the corporate and she knows about it she doesn't know about the problem, but she didn't know about the problem on April 17 when she took the pictures and I kindly asked her would you please tell me if you're gonna fix the problem or if you're gonna need to move me? Why does it take three weeks and then for Donald ALLEN to call me and then two weeks for him to tell me that there's not a problem and then I get flooding so now it's my fault cause I didn't answer somebody's call. I have been a customer here for 20 years. I've never been so appalled in my life that someone neglect something like a leak in the AC unit which is for ren read more

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I was shocked to have my storage rent increase 100% in one year. They don't care about their long-term customers. They care about gouging, and no notice is given. Most people cannot move out at the drop of a hat. I will never rent from them again. read more

Public Storage is a total racket. They charge you one price when you first start and then up at every few months $40. Being adjacent to a wetland many of their units leak leading to mold issues. My unit became infested with moths they did nothing about it. They're hard to reach rarely on the facility. The elevator feels like it's gonna break down every time you're on it. I will get out of there as soon as I have a place to put my things and never use them again. read more

Public Storage - Molded zipper on arcterex backpack = unuasable - Self Storage Near Me - Novato, California

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The Manager at this location was so Nice I love how she treated me during my process Thanks so Much Ms. Josefine but she showed good customer service to me I'm glad I chose this location for my things Thanks read more

I've had a mixed experience at Public Storage (Landing CT). On one hand, the security and accessibility are great. However, I am very disappointed with the management's pricing strategy. My monthly rate has increased by $100 twice in the last year. It's hard to recommend a place that punishes loyal customers with such frequent and significant increases. I am starting looking for another storage facility. read more

Yes same as what everyone else is saying, it is a total racket and they will raise your prices significantly. They charge a decent entry price but it will never stick to it. I can not recommend them, and will now look elsewhere. It's very disappointing. read more

I've been there a few months. Have one of the smallest storage units. They have now raised my rent 55%! Are you freaking kidding me?

Josephine is wonderful! She is kind and extremely accommodating. We appreciate her help and customer service :)

Fiber glass uncovered in building D has fiber glass pieces and debris on top of my unit . Constructions saw I pass in d 107 given green light to build shelves and d 111, breach of contract . Nails and sharp objects left on ground . read more

I've only rented from this place for a couple months but they're raising my rate $50 per month? Bait and switch (forgive the cliche). Now I know I'm dealing with people that want to take total advantage of their "customers". I knew the the place was "let me be nice" um "perhaps not the highest class place in Marin to visit". Trying to be generous. Really unhappy new customer. read more

This is a very clean well-maintained facility. Josephine and Enselmo (sp?) provided excellent customer service. It is well lite and I always feel safe there. My only grievance is that Public Storage keeps raising the rate on the units every few months. That would be okay if you were just renting for a short period but this is not affordable for long term storage. read more

Manager Josephine is so friendly and helpful, we also rented in San Rafael, all the staff is so helpful with what you may need and recommended things I would've forgotten to buy during a move. Great experience! read more

Josie was amazing!! she could tell I was nervous because it was my first time having a public storage unit and she went above and beyond and showed me my storage unit, showed me how to use the lock, and guided me every step of the way! Outstanding customer service and made me confident in my decision to have a storage unit at this location. Highly recommend. read more

I would definitely recommend this storage for various reasons; good value, clean and appreciate all the assistance. Josie is super friendly, very helpful and makes sure things are taken care of. read more

Una at the Novato location was super helpful in my moment of need. She was quick at returning calls and had good suggestions as to which units would work best for me. I highly recommend. Very clean and safe! read more

I wanted to leave a review for public storage facilities in general, but also for the employees that I've worked with at fair at various locations. Well I store my items mostly at the Petaluma location, I've had a great interactions with both Una and Arizona in Millvalley and in Novato. I highly recommend the storage facility not only for their cleanliness but also for their helpful and kind staff. read more

Public Storage - The Parker - Self Storage Near Me - Novato, California

This Public Storage is the best facility we have used over the years. The facility is spotlessly clean and well run. The staff are kind and helpful. Josephine, in particular, does everything to make things run smoothly. She found us a good space conveniently located in the facility at a reasonable price. All in all the facility is tops! read more

So thankful this location now has Josie in charge! Josie is very kind and responsive! She responds to the calls within a timely manner and is always joyful. The property is always well taken care of and clean. Thanks Josie for your hard work! read more

Back in 2020 my oldest brother had a stroke. He was moved to an assisted living facility. We moved some of his property to public storage. Throughout the years the rent got higher. They are now billing me $528 a month for a $399 10 x 10 unit. I talked to Josephine who gave me the GM's name and number. His name is Donald Sabiniano. Talked to him today . Said he will call me later after he contacted higher ups. No call back. What a sham. So wrong read more

We just moved in to our space in this storage facility today and had a wonderful experience. I was greeted by the manager Josephine who was extremely helpful and professional! She was very patient and courteous as I asked probably too many questions. She also checked on us to make sure we had what we needed and everything was going ok. The building is very clean and equipped with many carts to ease the moving process. I was thankful since we have a second floor unit. I highly recommend Public Storage at this location. read more

It's a nice facility---clean, well-run. They are very lucky to have Josephine as the manager, because she's fantastic. The place is SUPER clean, painted, by far the best storage I've ever had. I was unhappy about some elements and gave Josephine some grief (remaining polite, just sharing concerns). She kept her cool, remained polite and not defensive. It's clear she's concerned about making it a great experience for customers. Public Storage, not so much! This company is serving the usual corporate nickel-and-diming. I'm only there because it was the best option to get my stored stuff close enough to where I live that I can get it sorted over the next six months and get a smaller space. A couple things to be aware of, which is not explained to you until it's too late: 1) you're charged from the date you sign the contract, not the date you reserve to move in. This important fact was never explained to me until after I paid. So I reserved the place on the 14th as of the 21st (and actually wanted to move in on the 25th!) but was charged from the 14th, an extra week. 2)They charge you a full month, then prorate the remainder of whatever month you move in for the next month which is due at the beginning of the following month. This ends up being the same amount, but it is backward from how it would reasonably by charged and all about getting as much of your money into their cash-gobbling maw as quick as possible 3) They automatically add insurance, which you have to go into the office and sign a waiver to remove (your home or renters will usually cover this). 4) They add a charge for a lock, which you have to go into the office with your own lock to remove. 5) Their app doesn't work. I have never been able to open the gate from my phone. But every time I got there, they send me a code to download the app, and encourage me to use it. But there's no tech help if it doesn't work, so---I have to get out of my car and enter the code every time. 6) that famous 1$ first month? It's neve available at the site you want...it's called bait and switch. Anyway--really nice site, entirely because of Josephine!! read more

The woman that worked there named Vivian was very helpful and I really appreciate it. I will definitely recommend public storage to all of my friends that need it. read more

Unbelievably rude owner. Treat customers like garbage. We had a uhaul scheduled truck in San Rafael then moved reservation there guy calls me unbelievably rude claims i should have been earlier and had to return it earlier. Was nasty and abusive and hung up on our moving day. read more

Very clean. Efficient for move in. I booked online and everything was done via text. A lock and paperwork were left inside the storage unit. Directions were clear. We were able to unload, lock and leave very easily. read more

We were looking for a storage unit several years ago. This was at first a bit more reasonable and close to our home. It became clear after about a year when they raised the rent significantly that we should try to find a smaller unit somewhere else to save money. We rented another public storage in Santa Rosa but after showing up during business hours and having to wait for the employee for almost three hours to let us in (the gate code that was given to us was incorrect) we decided to keep our original space in Novato but were charged double rent for a month. After another year the rent was raised more than it was worth so we decided to vacate our unit before we were charged another month. Our unit was on the second floor and besides the stairs there is only one elevator to haul the heavy stuff. When I came to move out it was out of service and I had to haul everything down the stairs which was a liability because of its size and weight. I requested a discount from the management and heard back later that they couldn't do anything because my account was now closed. So I contested the final months rent with my credit card but this angle didn't work either. In short, once they have you in a position where you're dependent on their storage, they raise the rent with little regard for their customers. read more

There's good customer service, there's great customer service, and then there's Una. Una is knowledgeable, helpful, and friendly. She made a challenging time a lot easier. She said something like: moving is stressful enough, and storage should be the easy part. She made this part of it not just easy - I left smiling! The facility is clean and seems to be very well-run. First time using a storage facility and so far, I'm extremely impressed. Glad I found this place and glad I met Una! read more

Josie was great. Place is clean and staff is very friendly and helpful! Would recommend to anyone looking for storage in Marin!

They make it very easy to rent and move your things in. App controlled gate is a plus. But this location often had the gate wide open without any auto closure. Didn't make me feel like the property was very secure. Tough to reach the manager of the property. What's worse, they initiated a 25% rate hike 6 months into the rental without any notice. I phoned and requested a review, and they instantly changed it back to original price. Open email today to find that my auto-payment was 25% higher again! Only 3 months later. What's the use of an app and online account if they don't provide any documentation of rate hikes within your account. They claimed to have mailed something, but I have the USPS Informed Delivery and have never seen one piece of mail from Public Storage. Definitely not a fan of Public Storage and will go back to a locally owned facility. read more

Checked into our space today. Everything was great. Una was very friendly and helpful. She got us checked in quickly and explained everything we needed to know. I have a good feeling about Public Storage on Landing Court. read more

I rented here for two years and had a great experience. It's clean, safe, and managed very well. The manager (or owner?) Josie was always helpful and generally just delightful to interact with. I appreciated the security measures they have and you can tell the space is managed/monitored with a careful eye. Would definitely store here again, and would recommend to friends. read more

I recently rented a storage space and couldn't be happier about my experience. This facility is clean, safe and well organized. The site manager, Josie, is so helpful, kind and fabulous beyond words. She showed me where everything was and made sure I had everything I needed and made this move such a pleasant experience! I highly recommend this location! 5 stars!!! read more

Received a call Josie after my online reservation for a unit. She was truly a hoot to speak to. Very friendly, funny and all around helpful. Was very patient with me. . Thanks Josie read more

I got a quote and was moved into a unit the same day. Prices go up, of course but upon move out, I had zero mold or mildew on any of my belongings or furniture and the lovely woman in the front office was super helpful, had me checked out literally the moment we were done emptying my unit. That saved me an entire month of rent right there. I highly recommend these storage units to anyone who is looking for a secure, safe and clean place to store their belongings. Thank you!! read more

I'd originally reserved a spot in downtown SF to store my shit until I found a perm apartment. Finding it small, damp, and difficult to move in to, I asked for an alternate location and found this one in Novato. They offered a drive-up 10x15 for $380/month. Not cheap, but considering I was only going to be there 6 weeks and the first month was $1, it sounded like a great option. Upon arriving, they had me ready to go and move-in was easy. The driveways are nice and wide, so you're not trying to squeeze by your neighbor while getting to your unit. All the people I dealt with in the office were friendly and competent. When my keys and access code (in my wallet) were stolen, they immediately changed the code and thew an additional lock on until I could come up and get things straightened out in person. When I finally did find an apartment in SF, I went up to start clearing out my unit and asked how much notice I'd need to give. I'm pretty sure the contract said 7 days, but they just let me move out the next day and didn't bill me for anything after that. Considering the financial hit I'd just taken due to the above mentioned incident, it was a very nice gesture. read more

Melissa helped me with filling out paperwork for another location; I wanted to secure a storage space for the month of November, but I wouldn't be in that other location's area until a couple of weeks later. Although Melissa wasn't sure of the policy, she called the other location to find out more information. Paperwork got faxed over, and I filled it out. I was grateful to have the option to fill out paperwork locally (Novato), so that I could secure a space to secure my vehicle at a location closer to the airport. However, a couple of things were frustrating. I had to leave the office because Melissa needed to help other customers and lock up the facility. I was ok with that, however, she didn't tell me that she was back. So I had waited outside longer than I needed to, and I already had tons of errands to run before the commuter traffic was going to start. The other thing was the other Public Storage location (near the airport) didn't get all the paperwork faxed to them; Melissa had forgotten to fax the addendum and the receipt. I then had to fax them myself; for some reason, there was an error, and I had spent 1.5 hours trying to send the fax from home, before giving up. I then put the documents in the mail. Melissa was really nice, but things could have run more smoothly. I'm at least happy that I was able to secure the storage spot. read more

Una at Public Storage Novato is the best! We had a family tragedy and she was so understanding and efficient. She made the moving in and out of storage process pleasant and smooth. An absolute pleasure to work with! read more

I have to say this place is great, they are helpful, they are very reasonably priced and work with you to find a unit and rate that fits your needs. They offer great discounts both for the first month and ongoing. Easy access, great staff (especiall Sharon and the rest as well), and when they couldn't find my friend a spot they called around to all the other ones to help. NOW THAT IS WHAT I CALL HELPFUL, GOING ABOVE AND BEYOND SERVICE! read more

I rented a unit today, and Melissa was just great. Helpful, organized and I was in and out of there in 20 minutes. She also helped me load boxes in my car, for which my back was eternally grateful. Like that all the units are indoors and in a climate-controlled environment. Much better for the furniture! Will try to remember to post another review in six months or so. read more

I'm a customer of them, people are nice specially Yoli she is a great communicator, she is always willing to help, I like this place because is open 6:00-9:00 this is a good bonus, and my first month cost $1+ tax I highly recommend Pubic storage Novato. read more