We visited Storage Master on 3205 Dutton Avenue on Thursday and met with the manager, Suzi. She was…read moreinitially friendly and helpful. She showed us a specific 10x30 unit we liked and quoted us $219 per month, compared with the $199 rate shown online for a generic 10x30. We particularly liked the unit's location and the fact that Suzi lives onsite, which gave us some comfort from a security standpoint. She also told us that, under a new California requirement, storage contracts must disclose the maximum rate a customer could be charged during the first 12 months. We appreciated what appeared to be transparency. Unfortunately, everything unraveled once we tried to reserve the unit. Suzi told us that, to receive the $219 rate for the specific unit she showed us, we would have to make the reservation online because the price would be higher if we rented it in person. The problem was that the website would not allow us to select or reserve that specific unit. My husband therefore made an online reservation for a 10x30 so that we would at least have a reservation in place, and then called to make sure it could be applied to the unit Suzi had shown us. Unfortunately, he was unable to speak with Suzi because she was not "on duty," so he was instead routed through StoragePRO's centralized customer service and an onsite employee named Danielle. Over the weekend, he was bounced between centralized customer service and Danielle. By then, the price for the same unit had already increased from $219 to $249. Danielle initially resisted taking a message for Suzi, insisted she could handle the issue, and then ultimately said there was nothing she could do. My husband called again on Monday. The price for the exact same unit had now increased again, to $279, just days after we had been quoted $219 in person. He again asked for Suzi to call us. She never did. I finally reached Suzi on Wednesday. Her first response was that "corporate" sets the rates and she could do nothing about them. After I explained that we had followed her instructions and tried to reserve the unit online immediately after our visit, but the website did not allow us to select that specific unit, she agreed to email corporate to see if she would be able get us the rate she initially quoted for the unit we wanted. She said she would get back to me early the next day. She didn't. When I had still heard nothing by that afternoon, I left her a message. Again, no response. So, within a few days: * We were told we had to reserve online to receive the quoted $219 rate * The online system would not let us reserve the specific unit we had inspected * The price for that same unit then went from $219 to $249 to $279 * We were repeatedly passed between centralized customer service and onsite staff * Multiple requests for a call back were ignored * A promised follow-up never happened * Even a follow-up message after that missed commitment received no response This was before we had even signed a contract or moved a single item into the facility. That is the biggest red flag of all. Once a storage unit is full, customers have very little practical leverage because moving everything again is expensive and disruptive. If this is how pricing and communication are handled before they have your business, it does not inspire confidence about what happens afterward. We decided to walk away and give our business to a storage company that actually seemed interested in renting us a unit, provided a written quote for the specific space we inspected, and understood that responding to and communicating with prospective customers is part of the job. Storage Master and StoragePRO gave us every reason to believe the pricing problems and communication failures would only get worse once all our belongings were inside and moving elsewhere became difficult and expensive.

I used this storage place for about 6 months and it was FABULOUS! Susie the manager was so friendly…read moreand helpful in every way! She and her staff made it so EASY to move in...and to move out! It is clean, organized and so affordable. I highly recommend this place. Someone was always in the office and ready to assist. The billing was easy and effortless. THIS WAS A GREAT EXPERIENCE!

Suzy puts work in here. I enjoy our conversations she has a great attitude she's helpful, kind…read moreand a real HUMAN!!! thanks suzy for keeping up with the needs of many and your multi tasking woman super power abilities. keep up the good work

Susie and Lilli are amazing! From my first contact over the phone to the present, they have been so…read morehelpful, friendly and available for my storage needs. They maintain one of the cleanest storage facilities I have ever seen; one visit in mid October, Lilli was canvassing the grounds, picking up trash as she walked amongst the units. And they are always available in the office when I have questions, can't remember or find my gate code, etc. AND their rates are affordable!! Do yourself a favor and check out this storage gem in Sebastopol Rd.!

The proprietors of Hopper Self-Storage are the kinds of people I've found few of in the storage…read moreindustry. They make an effort, they really care about your needs, your stuff, ensuring that you know the in's and out's of how to access your unit, and I even left with the impression that they cared about ME! I was pleased to discover that their facilities are very close to pristine. There are multiple measures in place to make the move easy for you such as: HUGE elevators, complimentary use of wheeled carts, and a generous time frame for access to your belongings. I have visited Hopper Self-Storage at different times, in both the day and evening, and felt safe and secure. Overall, you won't find a better value than Hopper Self-Storage in Sonoma County. Plus, they have an adorable kangaroo as their mascot!

I inquired about a unit with Karen. She was extremely personable, helpful and professional…read more The facility was very clean and safe. I will be referring Hopper Self Storage and Karen to my family and friends that need storage in the future.

I have been with this company for a few years now. The place is clean, safe, and hassle free. The…read moremanagement team is easy to work with and polite and helpful. I would recommend Expressway Self Storage wholeheartedly. They are a five star organization.

Well, this review is overdue by several weeks. I was looking around for storage facility and came…read moreacross expressway self storage in Rohnert Park. From the time I called in the friendliness and customer service was top-notch and very genuine. I personally appreciate this as a consumer, no matter what business I'm dealing with. They talked about my needs and pricing and how they operate and it was super helpful. No pressure from the reviews and pictures I felt and my phone call. I felt comfortable to do everything remotely in securing a unit with the idea once I needed needed it after office business hours I would be able to access and use it I went in person after my phone call and again the personalities of both employees super friendly and helpful and the facility facility is very clean. I feel like my stuff is safe here pricing is very competitive. I'm a very happy customer. Communications are excellent. Do yourself a favor and check them out. Thank you.

I honestly have to say that this place is perfect. Linda, the office manager is great --…read moreprofessional, friendly, easily approachable & answered all of my questions. I liked that there was a good sized area to turn a 5th wheel around in, especially when it comes to maneuvering in & out of the RV parking area. I also liked the fact that there are security cameras everywhere, high iron fences, the place is pristine & very well kept. Also, they have indoor, climate-controlled storage lockers as well. It's also very convenient with the closing time at 10 PM for tenant access. I'm really glad I chose to store my rig here!

Frank began my unit rental with wonderful thorough professional service. Even when there was a…read moresystem glitch he overcame the obstacle and made sure I had a unit. Linda completed the move in process and was terrific and so kind. The location is safe & clean. Most of all the staff is impeccable! Thank you so much for taking such great care of me & my needs.

Beware! I stored my RV here for just over a year. The 1st problem hit a few months later when I…read morewent to p/u my RV, it wasn't at my site! Someone told Bob that I was in their site. Without checking, Bob moved my RV out of my site. Months later, I came to take my RV out and my solar panels were on the ground. No reason from the Office. Last Sept, I came to put the cover on my RV and found that EVERYTHING IN MY RV had been stuffed into black plastic bags. I asked the office WTF? They said a man came in to take his brother's trailer to Burning Man and when the key didn't fit the lock, he cld a locksmith to open the trailer and proceeded to stuff my stuff in bags. When he came across my Barbra Streisand CD, he figured he had the wrong trailer...he left it. It took me 7 days to put it all back. Bob said he would pay for any damages but when I brought the broken stuff to the office, a woman with her kids said I needed to prove the damage was caused by my wine glasses being stuff into the bags, my food umbrella could have been broken anytime, my glass wine topper must have been dropped...I was furious. This last time, I came to measure my new truck hitch to the RV and found my $225 RV Cover (that had been tied down) in the mud with my solar panels on the ground. The Office said it must have blown off during the storm....looking around, I see 4 - 5 RV's with covers and no problem. When you drive in, you have to sign in with your name, site # and reason...but, they don't check, I don't even think they walk around the place. You could say you're visiting your site and cause havoc anywhere as they don't care ... unless you don't pay your rent. I pay using Bill Pay and my payments have always been on time. I cannot believe these people are still in business. I would beware. I am done with this place. Carolyn

I used Bob's RV Storage for my 25' motorhome for a short time but was very pleased with their…read moreprofessionalism and courtesy. I had read the one negative review and was cautious, but have to say everyone went above and beyond my expectations. The price is reasonable and the folks there are very helpful and easy to deal with.

Stor-N-Loc is GREAT! They have always taken care of me. I needed another storage, they gave me one…read moreright next to the one I was renting. The Staff is more than accommodating. If needed I would definitely rent another storage from them. Give them a try you won't be sorry you did!!!

I found the employees were very courteous and helpful. The facility is clean. I would highly…read morerecommend.

Pacific Mini Storage in Cotati has been the perfect place to my furniture…read more The area is clean and easy to access. Cherly, who is at the office is very helpful and courteous and is ready to help with any questions you have. I am very pleased with the service for my storage unit is the very secure and safe. I strongly recommend Pacific Mini Storage. Carol from Portola Valley, CA

Cheryl at Pacific Mini Storage in Cotati has been very kind and helpful to us through the process…read moreof needing two storage units and then combining them into one unit. Needing to store your belongings can be stressful and having someone like Cheryl running the office is great.