Wonderful people at this Storage Pro. At one point, because of my careless stacking of storage…read moreboxes in my unit, one fell and jammed the door shut, and it was stuck, stuck, stuck. I tried for an hour to get it open, an employee, a big guy, brought his tool box, and he tried, using brute force and multiple tools, and then Cathy, the manager tried. Cathy is very small, probably 105 lbs soaking wet, but she examined the situation carefully, thought about it for a minute, and then MacGyver'd that door open with no tools in about about 30 seconds. It was a wonder to behold! Afterwards, she just casually dusted her hands off and acted like it was no big deal, but it was actually amazing. Both Cathy and the other employees at this facility are nice, helpful, and efficient. I have never had a negative experience with anyone at this Storage Pro; they are all really good to deal with.

The facilities are clean, modern, and easy to access. The staff (Desiree and Linda) are absolutely…read morewonderful in being receptive and helpful. I had a storage space with them for about 5 years so I know what I'm talking about. I think I ran into every possible form or client forgetfulness - forgot the entrance code, forgot the number of my unit, forgot the location of my unit, forgot the keys to my unit. They always were generous with their time and a pleasure to visit with too. I can't recommend this place highly enough. It's safe, convenient, and modern. The prices are reasonable, and you can't ask for a better, more helpful staff. I only gave them five stars because six weren't available!

NEW I have been leasing an office space here for the better…read morepart of 2023. Ryan Phillips is the onsite Director Operations and does a terrific job. He communicates well with tenants on any issues that may affect us. He fixes issues quickly and has made a number of improvements. I occasionally enjoy the food truck that Ryan contracted to come onsite! Its actually really amazing food especially when I dont have time to leave the office to find something in town. This is a well run place if you need an office or large secure yard for equipment. Location is really ideal. Easy on/off the 101 freeway.

Ryan, I can't say enough about this person. Professionalism is an understatement. Ryan is the…read moredefinition of customer service with value. Very quick to respond to questions and requests. Makes the leasing process easy and simple. Ensures safety and security on and around the premises. I highly recommend if you're looking for an office, parking or yard space to contact Ryan. I guarantee you will not be disappointed.

The place looked nice enough but there is one problem. They advertise RV storage constantly on…read moreCraigslist and when you get there they don't have any but will put you on a forever long waiting list. Great but underhanded way to keep their storage lot full. Just more Craigslist flakes.

Christine at Windsor Storage is awesome. She's gone above/beyond to help us. Terrific service,…read moregreat prices, convenient location right off 101 @ Arata exit. Highly recommended.

I met with Linda who provided me with excellent customer service. She helped me with the paperwork,…read moreshowed me several options of spaces to choose from, helped me with my gate password, and explained the pricing options for the site I ended up choosing. The prices are great and I like my parking space. I gladly recommend Mighty Vault Storage in Santa Rosa for storing your RV. I am one happy customer!

Fair business practices: We rented a covered space for our…read moretrailer for many months (+/- a year.) The onsite manager was helpful, although not always responsive quickly. The covered space was ok but the maintenance to the support arm that impacted getting in and out of the space never happened. My main complaint was their business practice policy regarding rental reimbursement of partial use of the 3 month rental interval period they sign you up for. Many months into our space rental, we paid our upcoming 3 month rent for the space. Near that time, we were also notified, as were all the space renters, that we would need to move our trailer out of the space for 3 days the following month ( a few weeks into the 3 month prepaid rental period ) due to gravel maintenance and grading. When we moved our trailer, we decided to relocate our trailer closer to our new home and give notice to Mighty Vault that we vacated our space by email and phone message, and we were seeking reimbursement of unused rent. Up to a week later, we received a call and we were told the business policy was they do not reimburse for prepaid rent, that we would have needed to go month to month before the 3 month prepayment, and then we would only have paid for one month, not 3 months. The business kept the more than $400 of unused rent. Additionally, we were told that this process was included in the initial contract information done many months before, which we had not recalled, and they had no way to reimburse partial amounts the of 3 month prepayment. While I understand contractually, I had not recalled that information. I find the policy as unfair in practice to the consumer and do not recommend this business as fair and trustworthy.

Easy move in and super friendly assistance with the Manager Ed. Better rates than other storage…read morefacilities!

I rented a 10 x 10 at this property the first part of 2020 i found the manager Ed to be very…read moreprofessional and made the move in very easy and fast. I recently lost my keys and he was very kind and pleasant at cutting my lock. I would and have recommended this place to a number of people the guy is great and has been there a long time, every one should be so lucky to have some one like Ed running there business i hope he stays for some time to come. Thanks for everything !

We have experienced excellent customer service over the phone and in person. Erica, who works on…read moresite gave us a great welcome and tour when we arrived to pick up our storage locker key. Her instructions were clear and helpful. And she was fun and friendly.

Originally when I moved in I gave this place a five out of five but by the time I moved out they…read morehad sold their management to another company. Horrible! The only thing good about this place is the one person, Erica, who works at the front desk understands what a disaster it was when they sold the management. At this point I wouldn't recommend them at all. I've moved my Storage to Cloverdale; I'm paying less and I'm definitely appreciated as a tenant.

I had a storage unit in the climate controlled area for a over a year. I have had to go in and out…read moreof my unit many times and I appreciate that they have cameras everywhere. I have always felt safe. I just moved out and went thru everything, I didn't find one bug or any mouse droppings. This place is clean and they keep it pest free. Just what you hope for when you store your possessions. Front office very nice.

This place was the worst experience I've had with a storage facility. I was sent a bill for over…read more1000 dollars from a collection agency a year after I had vaccinated my unit. The "manager " Donna laughed at me when I call to dispute the charges. Now I'm following through with the time consuming effort of filling paperwork to have this false bill removed from my credit report. I was never sent a bill for the supposed months I was charged for after I vacated the unit. Absolutely Outrageous crooks. The girl Amber that works there is nice. Bit it doesn't make up for the jabba the hut manager. I now use Windsor storage facility and love the service they provide. Read reviews for both and decide for yourself.

Damian and Laurie were very considerate and helpful. I am most impressed by their customer service…read moreand positive attitude.

Raised rates multiple times over two years…read more Pro rate charge to move in Full month Charge to move out on the 3rd.