Clean and people who work there are awesome. Kathy took care of my needs. Highly recommended.read more

Let me just preface this by sharing that my family and I had been customers on and off with…read moreStoragePRO for many years. If you can look past the flashy new building next door, you'll see the same, tired old incompetence this facility has. My mother recently had an incredibly stressful experience here during the holiday season. The facility has been plagued by "power issues" that cause the doors to jam--a problem that seems to be a recurring theme for other customers as well. This made her unit completely inaccessible on Thanksgiving, of all days. When she brought this up, the manager, Kathy, promised and offered her a discount to compensate for the inconvenience of being locked out of her own unit. However, Kathy never followed through on that promise. Instead of an actual resolution, they tried to point to a "$1/mo" promotion for new units, which is a total slap in the face to a long-term customer looking for accountability. To top it all off, the new staff member, Ramon, was condescending and outright rude to her when she tried to discuss these concerns. It is disappointing to see a business treat loyal customers with such little respect. If you value reliability and staff that actually keeps their word, I suggest looking elsewhere.

Suzy puts work in here. I enjoy our conversations she has a great attitude she's helpful, kind…read moreand a real HUMAN!!! thanks suzy for keeping up with the needs of many and your multi tasking woman super power abilities. keep up the good work

Susie and Lilli are amazing! From my first contact over the phone to the present, they have been so…read morehelpful, friendly and available for my storage needs. They maintain one of the cleanest storage facilities I have ever seen; one visit in mid October, Lilli was canvassing the grounds, picking up trash as she walked amongst the units. And they are always available in the office when I have questions, can't remember or find my gate code, etc. AND their rates are affordable!! Do yourself a favor and check out this storage gem in Sebastopol Rd.!

Great service now that SouthPoint has taken this back over from US Storage. They are a little too…read morepricey for me so ai am moving out but the service is so much better here now! Thank

The worst storage company - they raise the rent every 6 months and there are rats all over the…read moreplace. No sense of loyalty or cleanliness.

Had some work stuff building up in my tiny basement so finally found a storage unit. The staff were…read morefriendly on the phone and in person. I showed up in person and the staff happily took me on a tour of my options, even in the pouring rain. We returned to the office to sign some paperwork and get a key and a gate code, and then I was on my way to fill my unit. The prices seem reasonable compared to what a friend is paying down closer to SF. I wanted a drive-up unit, thinking that would feel the safest, but none were available. I ended up with an indoor unit on a small, straight hallway. The indoor hallways have lights on 30-minute timers and natural light, and exit doors at both ends. And there are cameras everywhere which is comforting. My unit is clean...dark though, especially in the evening. I may buy a few battery powered lights. The office is open 9am-5pm Mon-Fri and I think 9am-1pm on Sat. They sell boxes if you need any. The entrance gate is accessible everyday from 6am-9pm, except on major holidays when the entire facility is closed (plan accordingly!). 5 stars for my initial experience!

Originally when I moved in I gave this place a five out of five but by the time I moved out they…read morehad sold their management to another company. Horrible! The only thing good about this place is the one person, Erica, who works at the front desk understands what a disaster it was when they sold the management. At this point I wouldn't recommend them at all. I've moved my Storage to Cloverdale; I'm paying less and I'm definitely appreciated as a tenant.

Terri is a very helpful and kind person - great customer service here. I was nervous about storing…read moremy things but Terri was very reassuring, explaining their security process to me. This property is neat, clean and feels very secure! I only needed a short term rental and I would definitely come back!!

We are sad to be leaving after 9 yrs of wonderful, no drama service. We never felt that are storage…read morewasn't secure even through the 2017 fires. We were blessed that our unit was still standing after the fires because it was the only thing left of our family stuff. Terry and team were thoughtful and kind during those times. I would have no concerns to come back if I needed to. I highly recommend this storage location if you are looking for secure, clean, kind facility. They also have U-Haul trucks available for rental if needed along with packing supplies.

We visited Storage Master on 3205 Dutton Avenue on Thursday and met with the manager, Suzi. She was…read moreinitially friendly and helpful. She showed us a specific 10x30 unit we liked and quoted us $219 per month, compared with the $199 rate shown online for a generic 10x30. We particularly liked the unit's location and the fact that Suzi lives onsite, which gave us some comfort from a security standpoint. She also told us that, under a new California requirement, storage contracts must disclose the maximum rate a customer could be charged during the first 12 months. We appreciated what appeared to be transparency. Unfortunately, everything unraveled once we tried to reserve the unit. Suzi told us that, to receive the $219 rate for the specific unit she showed us, we would have to make the reservation online because the price would be higher if we rented it in person. The problem was that the website would not allow us to select or reserve that specific unit. My husband therefore made an online reservation for a 10x30 so that we would at least have a reservation in place, and then called to make sure it could be applied to the unit Suzi had shown us. Unfortunately, he was unable to speak with Suzi because she was not "on duty," so he was instead routed through StoragePRO's centralized customer service and an onsite employee named Danielle. Over the weekend, he was bounced between centralized customer service and Danielle. By then, the price for the same unit had already increased from $219 to $249. Danielle initially resisted taking a message for Suzi, insisted she could handle the issue, and then ultimately said there was nothing she could do. My husband called again on Monday. The price for the exact same unit had now increased again, to $279, just days after we had been quoted $219 in person. He again asked for Suzi to call us. She never did. I finally reached Suzi on Wednesday. Her first response was that "corporate" sets the rates and she could do nothing about them. After I explained that we had followed her instructions and tried to reserve the unit online immediately after our visit, but the website did not allow us to select that specific unit, she agreed to email corporate to see if she would be able get us the rate she initially quoted for the unit we wanted. She said she would get back to me early the next day. She didn't. When I had still heard nothing by that afternoon, I left her a message. Again, no response. So, within a few days: * We were told we had to reserve online to receive the quoted $219 rate * The online system would not let us reserve the specific unit we had inspected * The price for that same unit then went from $219 to $249 to $279 * We were repeatedly passed between centralized customer service and onsite staff * Multiple requests for a call back were ignored * A promised follow-up never happened * Even a follow-up message after that missed commitment received no response This was before we had even signed a contract or moved a single item into the facility. That is the biggest red flag of all. Once a storage unit is full, customers have very little practical leverage because moving everything again is expensive and disruptive. If this is how pricing and communication are handled before they have your business, it does not inspire confidence about what happens afterward. We decided to walk away and give our business to a storage company that actually seemed interested in renting us a unit, provided a written quote for the specific space we inspected, and understood that responding to and communicating with prospective customers is part of the job. Storage Master and StoragePRO gave us every reason to believe the pricing problems and communication failures would only get worse once all our belongings were inside and moving elsewhere became difficult and expensive.

I used this storage place for about 6 months and it was FABULOUS! Susie the manager was so friendly…read moreand helpful in every way! She and her staff made it so EASY to move in...and to move out! It is clean, organized and so affordable. I highly recommend this place. Someone was always in the office and ready to assist. The billing was easy and effortless. THIS WAS A GREAT EXPERIENCE!

I am writing this review as a customer of this self storage since 2014. I am going to name the good…read morethings before the bad because I do respect them for allowing me to have a space there for so many years but I have to say my peace about my overall experience. Firstly if I was ever late they always made sure to give me a call. I did appreciate that as life these days moves so fast it's hard to keep up. I may have been late once or twice but I ALWAYS paid. (Even during the entirety of corona virus.) which brings me to my next positive. The front desk woman who usually is almost always there on the property has always been a very kind soul. She ALWAYS goes out of her way to communicate for the lack of (her management) and accommodates everyone as well. If it wasn't for the front desk woman I probably would've left much sooner than I did. I always enjoyed speaking to her... Now I must warn folks about this next part because as a customer who paid for so many years I believe constructive criticism is needed for a successful business to thrive. In the beginning in 2014 I paid 55$ for a small unit with the gentleman who owns the place. Back then that was a very reasonable price. I believe I moved up in size and that was 99$ for years. Last month when I paid for that said unit it was 109$ without my knowledge...apparently they (management) had sent me a letter in the mail notifying me CERTAIN units would be up charged. While I understand California is not easier to live in as the days go on I believe it would've been much better if someone had called me to tell me exactly why my CERTAIN unit was being up charged instead of a sneaky letter in the mail. So I decided to take my storage out that month and the management was so greedy they didn't even mention to me that they SHOULD pay me back for the days I wasn't in the unit anymore (about a week). When I asked the manager women (I am assuming Mark's Wife) if I could leave a small single table in the unit because my car was full of stuff from packing up she quite rudely replied "YOU CANT LEAVE THAT HERE." Not even a thank you for all the years I paid them. I sincerely feel bad for anyone who has to work with that woman. Last thing I will say is that 10am - 4pm hours are literally the worst times for a storage unit to be open. Some people have to work and those hours are terrible. Please change them to at least 7-7 for gods sake. It's very hot in Santa Rosa in the summer & the current hours are downright cruel to be in if your storage unit is directly in the sun. Anyway I wish I could give my experience a better review but I couldn't let this slide. I hope this place can sort itself out for that woman in the front. She has worked too long and hard to get cut short because of how rude her "management" is. Take care!

This place is awesome. Its well managed with great communication, excellent front staff that know…read moreyou unlike the bigger more expensive places, zero issues and the best rates around! Our needs were multiple units in different sizes. We were accommodated wonderfully! Thank You storage care Ps they even have snacks up front in the office incase yourself or your kids wore in need of a snack as sometimes things happen.

Pacific Mini Storage in Cotati has been the perfect place to my furniture…read more The area is clean and easy to access. Cherly, who is at the office is very helpful and courteous and is ready to help with any questions you have. I am very pleased with the service for my storage unit is the very secure and safe. I strongly recommend Pacific Mini Storage. Carol from Portola Valley, CA

Cheryl at Pacific Mini Storage in Cotati has been very kind and helpful to us through the process…read moreof needing two storage units and then combining them into one unit. Needing to store your belongings can be stressful and having someone like Cheryl running the office is great.