Honestly it's amazing here. I have been in service with Extra Space Storage and never thought to change until I got here. They have amazing protection, amazing friendliness, and amazing Gatorade!!! lol They will see me again next summer!!! read more

I've been a customer at Storage Pro Redwood Self Storage for many years, and I honestly can't say enough good things about this place, especially Mike and Angelina. Mike, the manager, and Angelina, the assistant manager, have both gone above and beyond for me time and time again. Anyone who's lived in Sonoma County for a while knows how important it is to find businesses you can actually trust, and this is one of them. Mike and Angelina are professional, kind, and genuinely care about the people they serve. Whether it's answering questions, helping solve an issue, or just being consistently reliable, they make the entire experience easy and stress-free. The facility is always clean, well-managed, and feels secure, exactly what you want when storing your belongings. It's rare these days to find people in customer service who take real pride in their work and treat long-term customers with respect, but that's exactly what you get here. If you're in Sonoma County and looking for a storage facility you can rely on, I highly recommend Storage Pro Redwood Self Storage. Mike and Angelina truly make the difference. read more

These guys are amazing. Love, Love, Love them. Kind, friendly, caring, and very helpful. These guys remind us that we are all here to help each other. If the world operated the way these guys do it would truly be more beautiful on every level. Prices are excellent. Facility a lil old school which I love. If you want an amazing experience and everything easy as can be this is your new storage place. read more

I have to say that the manager of this facility is amazing! My good friend has gone into a nursing home and I'm helping take care of all her affairs and he has been so kind, understanding and patient. He even went to visit her in the home and made her feel so special! This is 5 star customer service read more

I used redwood storage for three months. In those three months I had been charged incorrectly twice. And disrespected by the STAFF on multiple occasions. after realizing they charged my card 20 or so days early I called to ask about it and was met with the most rude and disrespectful customer service I have ever had in my life! The units are super unsanitary and the business environment is unprofessional! I go in to cancel my unit sign my move out papers and leave and now two hours later the COMPANY HAS TRIED TO CHARGE MY DEBIT CARD 6 TIMES!!!! Luckily the fraud department at my bank caught it! DO NOT USE REDWOOD SELF STORAGE!!!! read more

Michael has been extremely helpful and kind! He made moving from one unit to smaller one super easy. He even came by while we were moving our stuff to let us know the office was closing in case we wanted to use the bathroom before it closed. So thoughtful! read more

They were very flexible and helpful. I had to find a unit last minute and this place worked the best and the price was great. Highly recommend :) read more

Mike is amazing! Nice & helpful guy! He helped me out in a Jam & I was able to continue my day successfully.

Horrible, rat infested, dusty, dirty storage unit. Current management doesn't care. Save your self, the hassle and disgusting rodent feces all over. They failed at the very purpose of their business. And their lack of concern for their tenants possessions is despicable. Beware of unit #576! Please enjoy the pictures. read more

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Thank you, to Mike, the manager at this storage facility. He was very flexible with me, regarding cost, while I was a temporary renter. Also, I wanted to stay longer than I had mentioned, and he accommodated me. As long as you stay in communication with him, regarding being proactive about due dates, grace periods, and changes to your move-out date, you will be able to receive great customer service and storage possibilities! read more

Great service and clean. I worked with Mike who helped explain the different prices. Come and speak to Mike for any questions.

Left all of our family rugs , sporting goods , and kids clothes here while our house was being remodeled. After 2 months almost everything we left in the unit had been damaged by rodents. Lot of things that were irreplaceable covered in rodent droppings. Not a great way to start our life in California. Staff was very rude when presented with the situation saying we shouldn't have left those items in the unit. Do not leave your things here ! read more

The worst self storage unit in all my years of experiences.For starters the customer service, especially from Laurie, is beyond unprofessional. By far, the most unacceptable responses and reactions to simple customer service requests or questions. On top of that the units are rat and cockroach infested, they are gouging at their price per unit and they are not worth your dollar. They claim to be the most affordable units in the area and they do not accommodate for that price point. On top of that I started at a fixed price and within a few months they changed prices and carried on these incredibly insane charges. I recommend to stay far away from this self storage unit and look elsewhere: again prices and fees and unknown and gouging at the customers their able to obtain. read more

Needed storage due to downsizing to a smaller home. They even pointed me to the online discount. Professional and kind every time we talked. Made sure my wife and I had what we needed for our move. Third time I have had to store stuff and I would definitely recommend this place for your storage and moving supplies! read more

Sorted everything i needed with top notch safety and service every time. +Advantage of Accessibility/Hours+ read more

Just got signed up for a storage unit. Process was easy and Jennifer was friendly and gave the best customer service. Location is safe and very well kept. Sign up process was easy and thorough. Happy we found this location at a fair price and close to home. Bring your stuff here. It will be safe and secure. read more

We rented a storage unit from them for 6 months. the manager Lisa was ALWAYS very friendly, helpful and answered any questions we had. The unit we had perfectly fit all our belongings from a 3 bed 2 bath home. The accommodations were very clean and secure. Highly recommend. Very easy access, we were able to bring our fifth wheel in. Fair/competitive pricing. read more

Lisa and Jennifer were terrific and made going to storage a pleasant experience. I can't say that I've ever relished the idea of going somewhere offsite - where all my beloved possessions are instead of being where I am - however I never minded going to Redwood. The units are secure, clean and dry; the grounds well maintained. The only reason that I moved was because storage opened up at my residence. I was there a year, and will definitely go back if I ever need to. Highly recommended. read more

I just completed using this facility for the 2nd time and LOVE THEM!!! Their units remain 100% DRY and I've used both a "down a small hallway" and a "direct access" unit. We had a LOT of rain today (10/14/16), and when I picked up my last item, it was BONE DRY!! NOTHING had gotten into the unit! The staff, especially the manager, Eileen, are SUPER friendly, and ensure one's experience is the BEST IT CAN BE. I HIGHLY RECOMMEND this storage facility. No hassles and plenty of easy access to get to your stored items when you need to get to them. Thanks, Redwood Self Storage!!! read more

Storage company under new management. they are updating units Although I find nothing wrong with mine. It's dry and the yard is very clean and maintained. They provide dumpsters for trash and pallets if you want your Storage off the cement floor I've been here about 6 months , I find the new management Very helpful... Prices of units are competitive read more

These people are corporate scam artists and do not refund you for your entry keycards, even though they assure you that your deposit for the card will be returned. Still waiting on my $20. DO NOT RENT STORAGE UNIT SPACE FROM THIS DISHONEST COMPANY! read more

Well I will NEVER EVER be giving my business to this establishment. I have used this storage for 2 years and had no problems, but as soon as it came time for me to end my term with them, the manager decided to call me a liar and insisted I was lying on paying, then proceeded to call me a "ma'am, miss, whatever" and tell me i will be getting nowhere in life. hahaha. I've never dealt with a more unprofessional woman. Do not use this business. read more

I have used Redwood Self Storage several times over the years and its always been a great experience.

Terrible company. Do not give them your money. I had a storage unit for almost 2 years, the moment I missed a payment they were all over it. Never talked to anyone directly left several messages of when I could pay they still sold my unit, I only owed 2 months rent, over 50,000 in merch, vintage instruments, all my music recording equipment including studio computer and all my produced music and hard drives, several keyboards, traditional items and the only thing I had left from my childhood handed down from my Father his record collection, now he is deceased and all my memories were sold to some heartless bottomfeeders. The worse part is I left several clear messages, stating when I would pay and no one returned my calls, was there 2 days after auction to pay. These people are heartless and it is clear this company is profit over people and the planet. Make a wise decision and spend your money elsewhere. read more

Great company--highly professional and caring. Was able to rent a very large unit at a low price and they were very understanding and accomodating when I needed to change my move-out date a couple times. I was able to pay each month online and there was never a hassle. They even give you a great discount if you pay with cash. This is a safe and reliable place to keep your belongings. HIGHLY RECOMMENDED IF YOU'RE LOOKING FOR A STORAGE UNIT IN SONOMA COUNTY! P.S. Storing your items in any other facility would be a mistake. This is THE storage spot to go to in Sonoma County. read more

Very clean units with its own light. Great access hours and a amazing helpful staff. I have had a unit at a chain storage place and had the worst experience. I would highly recommend Storagepro. read more

Just got off the phone with StoragePro corporate headquarters, and they have rescinded the big increase on storage rates for our storages. I will give them a good review now for their work in restoring my confidence in them. Daniel Higuera was very kind and understanding and answered all my questions regarding why some people can stay late while others can't. Found out that is because they pay a VIP rate. Also that new customers are paying more because of market demand, in going online I did see the increase in rates for newcomers. So I am satisfied with the modifications in increases on our two bigger units, the smaller increase was only $2.00 (we have 3 units total). Daniel explained that it's on a percentage basis according to the size of the unit. Many people are losing their homes so I do understand that the storage business is probably feeling the crunch and of course has the right to up their rates as needed. This is the society we live in and although unfortunate, that's the way it is in this modern age, and although we will look around in the future for a better deal, like a later closure of the facility, I must admit that I have never been there to the StoragePro in Cotati as I am 500 miles away. Thus said, I am satisfied for now with the help I received from Daniel Higuera, and the increases modified. Thank you for all. Wendy Martin read more

Managed by Storage Pro, great experience at Santa Rosa location helping a friend shop, honest company. I highly recommend. Ask for Damien.

Save your self the headache and never go here!! I just had the worst experience of them losing my information and when my husband went in to proceed with getting a unit after they reassured me that my information wouldn't get lost and I was going to get the unit I requested. When he got there they magically lost our information again!! They told me something different and told him something different and when I called they told me something different again! And then said no refunds. .... Lied to and scammed for more then $300. read more

I met josh a couple months ago while shopping around for a self storage location, I was lucky to have met Josh, he is down to earth, friendly and real straight forward with the ins and outs, I liked my experience so much that I decided to rent with this place! @storagepro management: he's good!! read more

This storage facility is a great storage facility. They are very nice, clean, and helpful. I was on a budget like everyone and they worked it and got it to a very affordable price. I would recommend this storage facility to anyone. If you need a storage go check it out before its all full!! read more

My rent has gone up almost $20 a month (from $76 to $94) in the two years I've had the storage space. Right now I am trying to sell as much of the stuff in the space as soon as possible because their rates are excessive. The guy who manages the place goes back and forth from professional behavior to being a total a-hole. Last week, when a friend of mine who was helping me move furniture went in the office and asked for a drink of water, the manager told him they didn't have any water there and that I would have to drive him up to the quickie-mart nearby to buy some! And this friend was not a bum, in fact a very polite and well-dressed gentleman. If they are going to hike their rates $20 / year, they ought to at least be polite to the customers. read more

This is my second time renting a unit for the summer in this area, and my first time using this place. A few friends recommended it to me. It was a huge improvement from Central Storage on State Farm (I used last summer). The staff was always helpful and the prices were a fraction of the cost. With this place, I had no extra fees or costs, so what they told me was the exact price. They even gave me a student discount! My daily fee was under $10 and I ended up saving much more money this summer. The units are accessible throughout most of the day, which is really nice too. I will always recommend this place! read more

Redwood Self Storage has many perks - good hours to access your unit, affordable pricing, and great service. We were pleasantly surprised when we received a discount on our unit for a month because we referred a friend. The woman at the front desk is very helpful and kind. I felt like she explained the policies very well. The storage itself is in a convenient location, and the security in place makes us feel like our items are safe. I would recommend anyone looking for a place to store there stuff to do so here! read more

Helpful staff, they even helped me select the best size unit for my things. Easy access- drive right up to your unit. Clean and completely dry inside the unit even through the rainy winter. Rates are competitive and although they recently raised rates a bit, they are still in line with other facilities. I would use them again. read more

This was the best storage unit place to deal with in rohnert park!! The people in the office are super great and easy to work with and it's very reasonably priced!! Highly recommend it read more