WARNING DO NOT RENT FROM THIS PLACE!!!…read more I paid them $170 for the month of June. Today is June 30th and per the original statement from the property manager I have till the last day of the month to pick up my items. Today is that day and I'm sitting outside the gate entrance with a 8 month old baby trying to get into my unit and MY PIN WONT WORK! They changed the pin accessibility for me. I still paid for this unit! This is a huge mishandled mistake by the company. Bad Move!!!

I have had my 10x20 unit for many years, with no real issue, until now. As an ideal tenant, I have…read moreautopay, so my payment is always on time, and I very rarely access the unit. After more than a year of not accessing the property, my brother and I drove from separate locations, each three+ hours away, to find that my gate code would not work. After calling the number posted on the gate key pad, I was asked for my unit number; I gave it, and the response was, "Are you sure?!" They couldn't help me, and told me that my phone number, address, and email were missing from my account. Well, that's nice. Paying $179/month (the second-highest price in the county, after neighbor, Empire Storage) for something that I can't access. Plus, my rent skyrocketed from $140 to $170, an 18% increase which is well over the cap of 4% in California. Come to think of it, I haven't heard anything at all from the management that took over from the previous owners. Not any contact, not any contract. I guess that's why it's a contactless system. Of course, the app was useless because the system doesn't recognize my email address. I've left SEVERAL direct messages for the property manager, who was supposed to be on site when I was there during business hours on a weekday, but was not. I've left SEVERAL messages through the management company, which could not help me (although I could make a payment, should I need to), and whose representatives told me that they would forward my message to "Spencer." That was three days ago, and I've not heard anything back yet. I'd be wary of this place, if I were you.

This is NOT a place where U want 2 store your most precious belongings as they have NO empathy OR…read morecompassion for those of us who had 2 evac due 2 fires...I was living in St. Helena, fires on all 3 sides, evacuated & then went 2 Clearlake where we again had 2 evac...because they have a 9pm curfew, I tried REALLY hard 2 be out by then, however, cud not several times because of fires...not only were they not compassionate, but I'd pd 2mos in advance, & they NEVER refunded the extra month. Their voicemail says, " have a blessed day" as if they R Christians & can connect on that level...that is NOT any teachings I grew up with as 2 "what would Jesus do"...if U want 2 rent storage from people who CARE & will work with U thru troubled times, call Vintage Court Storage in Hidden Valley....they have been wonderful!!!

Friendly service! I was viewing their service online. They got back to promptly and explain their…read moreservices and what was available.

secure, and staff responsive and efficient. they don't mince works, just spell out the rulesread more

Alanzo was a great help! Fast and Easy to register. Very clean units with great security!!!!…read moreHe made the whole experience painless. Very happy with service!!! Highly recommend!

Move in was seamless, fast and easy. Staff was super helpful and kind. They held my reservation for…read morea couple of days until I could find time in my schedule to come into the office

Ryan, I can't say enough about this person. Professionalism is an understatement. Ryan is the…read moredefinition of customer service with value. Very quick to respond to questions and requests. Makes the leasing process easy and simple. Ensures safety and security on and around the premises. I highly recommend if you're looking for an office, parking or yard space to contact Ryan. I guarantee you will not be disappointed.

Great location, clean , and everyone friendly. You looking for an office or space to lease this is…read morethe place.

I stored my belongings in a unit from November until April and many items were affected by mouse…read moreinfestation. No food was stored in the unit. The mice got into my boxes and not only chewed up a lot of stuff, but urinated and defecated on everything. All my personal belongings including my heirloom cookbooks and all of my cook wear.

They are the best!!, I have had a here since 2011, they are well kept and secure, I had surgery on…read moremy foot so I hadn't been there for 2.5 year, I have my motorcycle there, and you can imagine how dusty it was!! I asked the new manager Mark to help me push it to wash it off with a hose by the office, without hesitation he jumped up and helped me push it, I washed it off and he helped me push it back!! Thats what I call going above and beyond duty. They hired the right guy for the job!!!..........Todd E Krook

First time customer....treated w/respect, great service and great price...and I needed the free…read moretruck and that was a nice surprise. They took extra care and I needed it....highly recommend.

These people are so outstanding. Our reservation wasn't honored at a much poorer facility and after…read morea nightmare 500-mile drive in a broken truck, we had to scramble for a new place to store our stuff until we moved in. Not only were the Santa Rosa Stor-All units bigger, they were a better price too. As if that wasn't enough, they honored a deal we had with a totally different company and gave us our first month free. It was so above and beyond! They also let us know that our stay was prorated, so we would only pay for the days we stayed over a month, AND they'd let us borrow a truck for 24 hours for free to move our things out. We are so happy we found them!

Well, this review is overdue by several weeks. I was looking around for storage facility and came…read moreacross expressway self storage in Rohnert Park. From the time I called in the friendliness and customer service was top-notch and very genuine. I personally appreciate this as a consumer, no matter what business I'm dealing with. They talked about my needs and pricing and how they operate and it was super helpful. No pressure from the reviews and pictures I felt and my phone call. I felt comfortable to do everything remotely in securing a unit with the idea once I needed needed it after office business hours I would be able to access and use it I went in person after my phone call and again the personalities of both employees super friendly and helpful and the facility facility is very clean. I feel like my stuff is safe here pricing is very competitive. I'm a very happy customer. Communications are excellent. Do yourself a favor and check them out. Thank you.

Traci is just wonderful and super helpful. Great personalized and fairly priced place.read more

Damian and Laurie were very considerate and helpful. I am most impressed by their customer service…read moreand positive attitude.

Raised rates multiple times over two years…read more Pro rate charge to move in Full month Charge to move out on the 3rd.