I had an excellent experience with A Friendly Storage Place! The staff ( especially Tracy and Ron)…read morewent above and beyond to make the entire process smooth and stress-free. They are professional, friendly, and incredibly accommodating, especially during some unexpected extenuating circumstances. Their willingness to work with me and make special accommodations truly showed how much they care about their customers. It's rare to find a team so understanding, responsive, and dedicated to providing outstanding service. The facility itself is clean, secure, and well-maintained, but it's the exceptional staff that really sets this place apart. I highly recommend this storage facility to anyone looking for reliable service and genuinely caring people. I have been renting multiple units from them for years now! E.Robbins

Quick response and clear with pertinent information, thank you, Ron. He provided me with details…read morequickly.

I had a unit here for 5 years and was very happy with it. Facilities are clean and…read moreclimate-controller, lots of cameras, and there's always a cart when you need one. Staff is really nice and communicative.

I am so glad to be done with San Rafael Self Storage. When my fiance and I moved into a condo with…read moreno garage, we decided to keep some of our belongings in storage (he builds cars as a hobby and there was nowhere in our home for all of the tools and tires). It was a short-term solution that should have been pretty uneventful, however, we found San Rafael Self Storage to be sub-par. Two major issues accelerated our choice to move things out quickly after we moved into our house. 1. Leak in the roof. We had our items in temperature controlled storage on purpose. In addition to car items, we also kept some keepsakes here. We were SO disappointed to find a leak had let a ton of water into our unit over the winter. Very thankfully we had our items in closed plastic bins, but this not only should not have happened, but when we reported it, their resolution was lack-luster ("you can move your things to another unit, but we do not promise there will not be leaks.") 2. Homeless people sleeping in the entry and using facilities. This is supposed to be secured storage -- we have to punch in a custom code every time we come and go. Unfortunately, the local homeless population seems to jump the (very low) barriers to the property and on several occasions I found people using the bathrooms to shower or sleeping in the building. In a facility that often has no onsite staff, such lax property security made me feel very uncomfortable being there alone or after dark. I'm not sure what better options are available, but I would certainly not recommend San Rafael Self Storage.

Andrèe took such good care of me at Bellam Self Storage & Boxes. Service is always such a treat in…read morethese days of little or no service Bellam has an incredible selection of boxes and shipping tubes as well as bubble wrap and everything you might need to pack a shipment or prepare for a move. Merci Infiniment Andrée

They were extremely helpful, beyond professional, and went out of their way to help in every…read morepossible way. I will always come back here since I visited others that were clueless, unhelpful, and not professional. Everyone at Bellam was amazing. Their prices are extremely reasonable. Thank you for taking care of your customers so well.

Jose was amazing to work with - professional and friendly. Easy to work with. The storage facility…read moreis clean, one level and so much better than our last summer storage space. Highly recommend! They also have a student discount!

The staff is amazing!!! Very helpful with several different choices for storage…read more I would definitely recommend using this place.

March 25, 2025 I began renting from StorQuest less than one…read moreyear ago. I started on a promotional rate, which was not explained to me as such. So after just 3 months, I get an email notice of a rent raise for 50%! I was able to speak with management and they gave me an additional few months at the original rental price. But the 50% price raise did go into effect September 2024. Now, about six months later, I just got a notice of yet another raise of about 30%! That is almost an increase of 100%, doubling my storage fee in less than one year! I strongly think this is just pure greed and bad business! I see other people's comments reflected a gouging of charges from this company. This should not be allowed or should just stop right now. In speaking with other people renting in other places, they do not receive this kind of price-gouging rental increase!

I think this might be the most unethical company I have ever come across. I rented this storage…read moreunit there for $170 because I was moving out of a house and into an apartment so that my fiancé could be closer to the autistic student that she helps. They just changed my rate to 364 overnight we've only been using it for a couple months. We are not sure how this is even legal. I'm writing this so that people stay away from storquest. They are literally stealing from this disabled people right now. Shame on Storquest.

Rafael was absolutely wonderful! He was professional, helpful, and genuinely kind. I couldn't have…read moreasked for a better experience. He made everything at the StorQuest facility easy and pleasant. In a world where kindness can sometimes feel rare, Rafael truly stands out.

I have used self storage all over the US. They just DOUBLED my rent after two months, saying that…read morethey sent me some kind of postcard in the mail. I don't even know how that's legal. This is the most unethical company I have come across in a very long time. The sad thing is they probably do this to people who are less fortunate and unable to fight. Stay away from storquest!

After several years at Corte Madera Mini Storage, the only thing consistently upgraded is the rent…read more Four rate increase notices in under three years -- a 37% spike from the rate we agreed to in late 2023 -- with zero capital improvements to show for it. Same worn facility, same janky stairs, same nothing. Communication is equally impressive: emails routinely go unanswered for a week or more, requiring multiple follow-ups to get any response. When I submitted my move-out notice, their week-long response time cost me a full month's rent -- and their answer was to hide behind a no-prorate policy. If you value your money and your time, keep looking.

I had several problems with Corte Madera Mini Storage - enough so that I recently packed up my…read morestuff and moved it out. First, they raised their prices several times since I had been there and I could not get them to charge me for their insurance even though I had sent them proof of my own insurance. Additionally, the facility is unstaffed, and apparently owned by people at a different facility. The phone number listed by StoragePro is never staffed and they don't pick up and respond to messages. If you want to speak with someone, you need to call their other facility which is not clear from the Storage Pro website or even on their voicemail message. It was difficult to get conformation that they had received my written notice that I planned to vacate. Before picking a storage facility, I will now make sure it actually has an office that is staffed.

Our check was cashed by Storage House 2 and credit card charged. I have been trying to contact for…read moreover 4 months to request a credit. Left over 10 voicemails and email with no response back. TERRIBLE customer service! They do not answer phones or respond to voicemail!

They were able to get me a storage unit that was the perfect size. Easy location to reach and the…read moremanager was very accommodating. She even let the movers start unpacking while she and I were still signing paperwork. She was super helpful, very nice!

Perfect convenient little spot. The two staff here are extremely helpful and were able to get me…read moreinto a unit once it became available. Easy on/ off freeway access is a plus for me. I highly recommend this place.

Family business. Definitely honest, kind, helpful, and friendly. Prices are quite good,…read moreespecially considering it's convenient location. The owner has even come out on his day off to meet and help me. Thumbs up. Thanks.